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Guild Wars 2

Guild Wars 2 

General Discussion  » Please Help: New Player: Banned for Unknown Reason after 2 Days of Playing [RESOLVED]

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118 posts found

Apprentice Member

Joined: 6/03/04
Posts: 47

OP  2/06/13 4:45:22 AM#1


I know this is not an official support forum but I have no other place to go.  See below.

I have plenty of MMO experience and this has to be the most retarded and frustrating experience I've ever encountered in an MMO so far, save for maybe SWG launch back in the day.  Even my indie MMO experiences were never this bad.

I bought the GuildWars2 Digital Deluxe edition 2 days ago from the official site and played the last couple days pretty straight.  Level 19 Sylvari Ranger on Sorrow.  Talked to maybe 5-10 people tops (mostly trying to find some areas on the map).  Did a lot of exploring mostly during that time (mainly in the grove).  My character's name is not obscene or anything sketch.  Single-word name.

After a break (and working to pay the bills), I came back home tonight to jump on and get an error window saying that my account has been terminated for a bunch of obscure reasons (see image attached) that gives me no insight to the actual reason why.

Now, I wasn't super upset or anything yet, just shocked.  Stuff happens right?  Maybe hacked or wrongly accused. Off to the support site I went to submit a support ticket.

Can't log in with my account to the support site - says my account is disabled.  WTH?

So the $80 game account that I paid for 2 days ago is banned / terminated for no specific reason and I can't even log in to the support site to submit a ticket?  The only thing I can do is log in to the account section, which does absolutely nothing for my situation.  Can't access the official forums either.  Now what?

I'm able to create a new support account so I can at least submit a ticket to ArenaNet.  I fill out the ticket and submit it.  Get the confirmation email.  Come back a few hours later...

Can't log in to my new support account to check the status - disabled.

Are you f'ing kidding me?  Is this a conspiracy or something?

I was able to submit a 2nd support ticket without registering but it seems like they are just deleting my tickets or something.  Somehow ArenaNet hates me and I've only played their game for 2 days!  If this keeps up and I can't get in touch with anyone I feel like I'm going to have to get a refund and all that time I've already spent is wasted.

I can honestly say that there is nothing that I can think of that I did during these past 2 days of playing that would be considered bad in any way, shape, or form.


I'm looking for any help that anyone can give me.  I have both incident support numbers which I will provide below.  I'm posting this on another popular GW2 forum site because I can't use any of the official avenues to get support.  If I could get on the official forums I could ask a mod / red name.

Here's my support tickets:

[Incident: 130206-000289]
[Incident: 130206-000775]
Account Unique Name: Rytz.1836

If anyone can pass this info along to a mod on the official forum or some kind of official support staff, I would greatly appreciate it.  Please PM me with any info.

Thanks in advance.  It's almost 4am and gotta be up in 3.5 hours.  I'll check back later tomorrow.


[I guess the image didn't originally attach - sorry about that]


Novice Member

Joined: 2/05/13
Posts: 1

2/06/13 4:51:24 AM#2

I've seem some pretty hardcore nasties getting roses/cheats from supportteams/GM's before. They must be convinced you the baddest out there to not even respond when hearing who you are from a different account.

If you not that bad: Good luck.


Advanced Member

Joined: 10/21/04
Posts: 411

2/06/13 5:02:35 AM#3

Not sure if this will help but you can try this:


Advanced Member

Joined: 11/07/09
Posts: 72

2/06/13 5:08:37 AM#4
Happend to me when game launched , got banned after 3-4 days of playing for no reason ,after 2 weeks stupid conversation with lazy support they opened my account back anyway ive left game after that . NCSOFT ( ArenaNet) is very bad company if we talking about customer support and baning people. I will never ever buy any game from them anymore , never . Im happy now :)

Hard Core Member

Joined: 3/22/07
Posts: 1409

2/06/13 5:19:04 AM#5

A support account? I'm not sure what you mean. If you can't log in, you're supposed to e-mail ANet via this site:

  User Deleted
2/06/13 5:19:29 AM#6
Sounds like bad customer support. If you want to get their attention, post this on their social media pages.

Advanced Member

Joined: 5/01/08
Posts: 365

2/06/13 5:24:05 AM#7
Originally posted by Scalpless

A support account? I'm not sure what you mean. If you can't log in, you're supposed to e-mail ANet via this site:



And make sure your email is secure. If your account was stolen your login detail especially your password might not be safe. I dont know if your pw was unique for GW2 but several gaming forums had their databases compromised last year, so if you ever repeated your email and login combination before you might have been "hacked".


In any case, if you use the link above and alert them that way, your account will end up back in your hands eventually.


Spotlight Poster

Joined: 9/28/06
Posts: 1877

Dyslexics of the world...UNTIE!

2/06/13 5:31:06 AM#8
Originally posted by evilastro
Sounds like bad customer support. If you want to get their attention, post this on their social media pages.

I agree with this statement. Social media rants tend to get dealt with swiftly.



Joined: 7/24/04
Posts: 999

2/06/13 5:35:42 AM#9
Originally posted by Dantae87
(mod edit)

I dont think most people banned for no reason would buy the game again. It looks like the best way to kill the game and seems unlikely.

  User Deleted
2/06/13 5:38:56 AM#10
Originally posted by Dantae87
(mod edit)

Its better than letting exploiters/hackers/goldsllers go like in other games.

Such is the life in sub based game where they value 15/month more than banning any exploiters/hackers/goldsellers and let them roam around without any action/punishment.



Joined: 7/26/03
Posts: 11863

2/06/13 5:40:46 AM#11
Originally posted by Rytz

my account has been terminated for a bunch of obscure reasons (see image attached) that gives me no insight to the actual reason why.

what were the declared reasons?


Novice Member

Joined: 6/11/07
Posts: 294

2/06/13 5:48:06 AM#12

I highly doubt you were banned for an unknown reason. They clearly tell you why your banned.

All you can do is call the customer support and plead your case. 


Novice Member

Joined: 11/06/12
Posts: 277

2/06/13 6:44:42 AM#13

We need those screenshots of declared reasons you promised.


Without those, you're an abuser who felt he shouldn't have gotten caught. I'm sorry but innocent until proven guilty does not work on the internet.


Elite Member

Joined: 1/10/13
Posts: 3578

There... are... four... lights!

2/06/13 6:55:08 AM#14

Your account may have been hacked by gold farmers... or you didn't tell the whole story. If it's because of being hacked, just contact ANet and you'll get your account back.


Originally posted by Dantae87
(mod edit)

Oh look! A stupid post! Do you really think someone who got banned for no valid reason would buy the game again?

Playing now: WoW, Landmark, GW2, The Crew, SotA

Top 3 MMORPGs played: UO, AC1 and WoW

Honorable mentions: AO, LotRO, SW:TOR and GW2.


"The ability to speak doesn't make you intelligent" - Qui-gon Jinn. After many years of reading Internet forums, there's no doubt that neither does the ability to write.
So if you notice that I'm no longer answering your nonsense, stop trying... because you just joined my block list.


Novice Member

Joined: 10/03/03
Posts: 1505

2/06/13 6:57:45 AM#15
Originally posted by mikahr
Originally posted by Dantae87
(mod edit)

Its better than letting exploiters/hackers/goldsllers go like in other games.

Such is the life in sub based game where they value 15/month more than banning any exploiters/hackers/goldsellers and let them roam around without any action/punishment.

Seriously, you will defend Anet on that line?

Have been in WoW myself since launch and the first couple of years were painful with exploits and gold sellers, but it is nothing like that these days and the last experience i had like this was a guild mate having his account hacked and exploited. We reported the exploit as we weren't getting answers from him in chat (and we knew he was away), the account was locked by a GM and when our guildie got back and contacted Blizzard he had his account re-opened and all of his gear back within two hours and our vault items given to our guild leader a couple of hours after that, that is the big difference.

Not that i knock F2P, but i have been watching these forums on GW2 since before launch and the customer service there just seems terrible to say the least and is one marked reason why i have stayed away from the game so far.

It must be Thursday, i never could get the hang of Thursdays.


Novice Member

Joined: 11/02/10
Posts: 736

game is also real

2/06/13 7:12:58 AM#16

as I already told (and got tons of haters for it) A-net support is awful.


beside this I don't think thy ban anyone w/o any reason.


check all your points:
- run anti key log prog like "SpyBot: search and destroy", free to use.
- look if you deluxe edition was payed and money not just came back to your bank for X reason, or it annul purchase for sure.
- be sure that nobody else use your comp / log to GW2.
- be sure you did nothing against rulez.
- read reasons for ban again.

keep asking for support / go post on official forum

and I want to be sure your are real guy with real problem and not trapped gold farmer or just flaming troll.

again I don't believe any company ban anyone for no reason.

try before buy, even if it's a game to avoid bad surprises.
Worst surprises for me: Aion, GW2


Novice Member

Joined: 9/14/10
Posts: 3824

Facts do not require fiction for balance.

2/06/13 7:14:28 AM#17

Like mentioned, we need to see the reasons to have an idea of what went wrong. Also, you mentioned that the character name was fine but failed to tell us what the character name is... what you think is fine may not be fine to others. 


Can you get to the official forums? You'd have better luck there to be honest.

Oderint, dum metuant.


Advanced Member

Joined: 11/01/11
Posts: 373

2/06/13 7:23:21 AM#18
tell us the true story bra

Elite Member

Joined: 9/21/09
Posts: 1632

2/06/13 7:26:25 AM#19
Originally posted by Rytz

 window saying that my account has been terminated for a bunch of obscure reasons (see image attached) that gives me no insight to the actual reason why.

Still no image posted?

I call BS until you provide some proof.

I have an entitlement delusion - because I have this strange idea that my 50$ should have the same value as anyone else's 50$
"Your account is not entitled to the same value as a new account. Just saying you are entitled to the same as someone else because you said so is exactly what expresses your entitlement issues."


Novice Member

Joined: 11/17/12
Posts: 49

2/06/13 7:33:23 AM#20

something similar happened to 3 of my guildmates... they were grouped up in Frostgorge Sound... just doin stuff while waiting for that loot pinata Jormag and Arenanet's fucked up bot detection crap flagged them for botting... actually flagged the entire zone accidentally haha. so like 50 players got banned for zero reason.

1 week later my guildees got a email from Arenanet basically saying: "wooopsie, hehe. our bad. SOWWWWY come back and play our bland fluff game plzzzzz and spend $$$ in our cash shop pllzzzz". they were livid. and rightfully so. Atleast Arenanet could have given them 50gems or something for their inconvienence.. but no, theyre not the classy kind.

can assure you this.. that bad taste lingers and bad karma (see what i did there?) spreads. my guildees have vowed never to spend another dime on gw2. well, actually we're all waiting on ESO beta invites to save us from the boredom ;). sucks when you play MMOs habitually hehe.

good luck OP. hope it turns out better for you than for us.

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