Trending Games | Guild Wars 2 | Shards | World of Warcraft | WildStar

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,905,465 Users Online:0
Games:757  Posts:6,294,461
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Angry Birds Epic Anime Ninja Anime Pirates Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Ascend: Hand of Kul Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Boot Hill Heroes Borderlands 2 Borderlands: The Pre-Sequel Bound by Flame Bounty Bay Online Brain Storm Bravada Bravely Default Bravely Second Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Cast & Conquer Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Child of Light Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crusaders of Solaris Cultures Online Cyber Monster 2 Cyberpunk 2077 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark Souls 2 Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Dead Island Dead Island 2 Dead Island: Riptide Deco Online Deep Down Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Divinity: Original Sin Dofus Dominus Online Dragon Age: Inquisition Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Fin Soup Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Drakengard 3 Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dungeon of the Endless Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout 4 Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Fearless Fantasy Ferentus Ferion Fiesta Online Final Fantasy Type-0 HD Final Fantasy XI Final Fantasy XIV Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken Uprising Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Heart Forth Alicia Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes & Legends: Conquerors of Kolhar Heroes in the Sky Heroes of Atlan Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Icewind Dale: Enhanced Edition Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings Era Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online Kyn L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Redemption LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Grimrock 2 Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Lichdom: Battlemage Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lords of the Fallen Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance Mass Effect 4 MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Middle-earth: Shadow of Mordor Midkemia Online Might & Magic Heroes: Kingdoms Might & Magic X: Legacy MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Moonrise Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mythborne Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Oort Online Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Overwatch Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Persona V Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pillars of Eternity Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints Pokémon X and Y PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Prodigy Project Blackout Project Gorgon Project Powder Project Titan Forums Project Wiki Project Zomboid Puzzle Pirates Quest for Infamy Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rail Nation Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of Sierra Realm of the Mad God Realm of the Titans Realms Online Rebel Galaxy Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Risen 3: Titan Lords Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sacred 3 Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Chance Heroes Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow Realms Shadow of Legend Shadowbane Shadowgate Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian South Park: The Stick of Truth Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Conflict Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Starbound Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Stormthrone Storybricks Stronghold Kingdoms Styx: Master of Shadows Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online TUG Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Terraria Thang Online The 4th Coming The Agency The Aurora World The Banner Saga The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Epic Might The Hammers End The Incredible Adventures of Van Helsing The Incredible Adventures of Van Helsing 2 The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West The Witcher 3: Wild Hunt Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Torment: Tides of Numenera Total Domination Transformers Universe Transistor Transverse Traveller AR Travia Online Travian Triad Wars Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Warflare Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune Wasteland 2 WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warriors World of Warships World of the Living Dead WorldAlpha Wurm Online Xenoblade Chronicles: X Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

General Discussion

General Discussion 

The Pub at MMORPG.COM  » SOE is not all that "EVIL"

3 Pages 1 2 3 » Search
53 posts found
  Wighty

Advanced Member

Joined: 1/10/08
Posts: 607

 
OP  1/25/13 11:27:23 PM#1

I wanted to share something with the community as it seems people will not let things go and are still mad that SOE pissed in their Cheerios years ago, or like a bad breakup broke their heart..

People... Get over yourselves. Hate ain't gunna solve anything... Hopefully this pasted over correctly

Without further a do


 Incident Reference #121105-XXXXXXXX
Summary:  Triple Station cash
Product Level 1:  Vanguard
Category Level 1:  Account / Billing Questions
Date Created:  11/05/2012 05:50 PM
Last Updated:  11/16/2012 12:38 AM
Status:  Solved
Station Name:   
Server:   
Character ID:   
Gender:   
Guild Rank:   
 
 Problem Description
 
 
 Character Name
 
 
 Discussion Thread
 Response Via Email (TSR Jamison W.) 11/08/2012 10:02 AM
Hello,

I've granted 10000 Station Cash to your account. If you need anything further, please feel free to let us know.

Thank You,

CSR Jamison W.
Senior Customer Service Agent

For your convenience, you can find answers to many common issues in our Knowledge Base located here: http://www.soe.com/en/support/
Simply select the game you are having trouble with to begin!
 Response Via Email (TSR Jennifer Z.) 11/07/2012 11:01 AM
Greetings XXXXX,

I have escalated your ticket to the billing escalations department to process this request for you. If you have any more questions or concerns, please let me know.

Answer Title: Keep Your Account Secure
Answer Link: http://help.station.sony.com/app/answers/detail/a_id/XXXXXX

Regards,

CSR JenniferZ

Contact SOE Account, Billing, and Technical Support
Phone, Chat, and Email: http://help.station.sony.com/app/answers/detail/a_id/XXXXXX
 Customer By Web Form (XXXXXXX) 11/06/2012 07:04 PM
Thanks for your kind words.

I just purchased $50 (5000) SC that I would like to receive the promotional upgrade as mentioned below.

To very my account:
Last 4 digits XXXX
Cardholders Name XXXXXXXXXXXX
Secret Question: XXXXXXXXX


Please let me know if there is any other information needed.
 Response Via Email (TSR Charles I.) 11/06/2012 04:01 PM
Greetings XXXXXX,

I hope that you and your family are safe and we should be able to assist you in granting you triple Station Cash since you were not able to purchase it during the promotion. Please purchase the amount of Station Cash you would like us to grant the promotion to and let me know how much. Also please provide the requested information below so that we can verify ownership of your account.

- Station Username: dwils
- The last 4 digits of the Credit Card used to pay for Subscription or Membership:
- The cardholder’s name:
- Current answer to your Security Question(Where were you born?):

If you do not have all of the above information, please fill out as much of the following information as best you can:
- The full billing address:
- Account / registration key:
- Real name:
- E-mail address:

Please keep the format above. This will enable us to process your request more efficiently. Thank you for your patience.Thank you for contacting Sony Online Entertainment.

Answer Title: How to Update a Help Ticket
Answer Link: http://help.station.sony.com/app/answers/detail/a_id/XXXXX

Your reference number for this contact is: 121105-XXXXXXX

Regards,
TSR Charles I.

Contact SOE Account, Billing, and Technical Support
Phone Support:
Monday through Friday from 7:00am - 7:00pm PT (excluding holidays) at 858-537-0898.

Live Chat Support:
Monday through Friday from 10:00am - 7:00pm PST (excluding holidays)
http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/chat.php

Email Support is available anytime:
http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php
 Customer By Web Form (XXXXXX) 11/05/2012 05:50 PM
Unfortunately due to a power outage caused by Hurricane Sandy I was not able to take advantage of triple station cash and was hoping SOE would extend a courtesy to me allowing me to make a purchase at the triple rate. I live in XXXXXXX and my power was only restored in my building at 3pm EST today November 5th.

Please let me know if this is possible.

Best Regards,

-XXXXXXXXX
 

What are your other Hobbies?

Gaming is Dirt Cheap compared to this...

  User Deleted
1/26/13 12:09:36 AM#2
Their CS has indeed come leaps and bounds since the old days, it's very true. Every problem I have had in EQ1 / EQ2 (which are very few) they have helped and solved over the years.
  User Deleted
1/26/13 12:19:21 AM#3

I am having a great time with Vanguard and I like the way SOE has set up their cash shop.

 

It happened that I bought the PS2 Alpha package, which included some SC. I didn't much care for PS2 and forgot about the SC. When I started to play VG, I found I had my SC from PS2 and DCUO purchases. So I took a look in the cash shop and was happy with how they set it up. I like their account wide purchases which I think LOTRO would do well to implement more of.

  Warmaker

Novice Member

Joined: 5/04/07
Posts: 2240

1/26/13 1:05:02 AM#4

So one good trait offsets all the bad history with SOE?  Not for me it does.  SOE still sucks.

Happy for you OP that you actually got good customer support at all, and not just when it comes to gaming.  But it does not reverse the fact that SOE has some terrible track history.  For me, I still have grief with them over SWG, and that's been going since 2005.  They pulled the "WELCOME" mat from underneath the existing playerbase, which I was a part of, and went looking for money elsewhere.

"I have only two out of my company and 20 out of some other company. We need support, but it is almost suicide to try to get it here as we are swept by machine gun fire and a constant barrage is on us. I have no one on my left and only a few on my right. I will hold." (First Lieutenant Clifton B. Cates, US Marine Corps, Soissons, 19 July 1918)

  Wighty

Advanced Member

Joined: 1/10/08
Posts: 607

 
OP  1/26/13 2:07:55 AM#5
Originally posted by Warmaker

So one good trait offsets all the bad history with SOE?  Not for me it does.  SOE still sucks.

Happy for you OP that you actually got good customer support at all, and not just when it comes to gaming.  But it does not reverse the fact that SOE has some terrible track history.  For me, I still have grief with them over SWG, and that's been going since 2005.  They pulled the "WELCOME" mat from underneath the existing playerbase, which I was a part of, and went looking for money elsewhere.

I hope you never fuk up in life and have to be judged by someone like yourself...

 

Everyone deserves a little redemption

What are your other Hobbies?

Gaming is Dirt Cheap compared to this...

  gordiflu

Novice Member

Joined: 1/22/07
Posts: 764

1/26/13 3:52:14 AM#6
Originally posted by Wighty
Originally posted by Warmaker

So one good trait offsets all the bad history with SOE?  Not for me it does.  SOE still sucks.

Happy for you OP that you actually got good customer support at all, and not just when it comes to gaming.  But it does not reverse the fact that SOE has some terrible track history.  For me, I still have grief with them over SWG, and that's been going since 2005.  They pulled the "WELCOME" mat from underneath the existing playerbase, which I was a part of, and went looking for money elsewhere.

I hope you never fuk up in life and have to be judged by someone like yourself...

 

Everyone deserves a little redemption

Making mistakes is one thing.

Intentionally doing the wrong thing when you know it's the wrong thing is another one.

SOE's decisions never were accidental mistakes. And they always knew they were doing the wrong thing. The community was there telling them so.

  Scot

Elite Member

Joined: 10/10/03
Posts: 5351

1/26/13 4:00:28 AM#7

SOE are not evil, they nor any other company are not pantomine villains. They have put profit over the players many times in the past, but gaming companies are doing that all the time, you just don't tend to notice it.

Their player trust issues are more in the public eye that is all.

  ShakyMo

Apprentice Member

Joined: 11/21/11
Posts: 7246

1/26/13 5:11:42 AM#8

see i dont have this history with sony, never played swg, couldnt get into EQ etc..

what I can say, for me personally, with PS2 they've given me the first AAA mmo in a long while that I can have FUN playing.

  DamonVile

Apprentice Member

Joined: 11/22/05
Posts: 4909

1/26/13 5:27:47 AM#9

I've never had a good experience with SOE CS.

My most recent run in with them....I tried to get a PW reset but didn't know the secret question. The account I was trying to reset had no games attached to it and the email was mine and had never been changed. I was told without the answer they couldn't help me.

I told him if I knew the answer I wouldn't need his help and who tries to steal an account with no games on it with the original email. All he said was sorry there was nothing he could do without the answer to the secret question. He wouldn't reset the PW and send it to the original email address.

If you have to have all the info required by the automated PW retreval system or the CS can't help...what's the point in having a person dealing with it. Was it to have a person tell me they can't help me instead of a computer ? They still don't get what " helping a customer " means.

  tixylix

Hard Core Member

Joined: 12/02/11
Posts: 1136

1/26/13 7:01:25 AM#10
SOE have always had good CS, they're probably one of the best, much better than Bioware or Blizzard which take like a month to get back to you to not help you out. It's their games that suck..
  Torgrim

Spotlight Poster

Joined: 12/15/05
Posts: 2179

1/26/13 7:37:14 AM#11

Why SOE got so much flak was their SWG dumbing down patch called NGE, people won't forget that.

Personly I don't have any problem with SOE at all the real evil are EA The devour of game studios hurler of crap games and sinister money greeder..

If it's not broken, you are not innovating.

  Doogiehowser

Apprentice Member

Joined: 3/14/12
Posts: 1954

1/26/13 7:43:38 AM#12
SOE has a great support for best PVE game on market that is EQ2 so i have no problems with them. 9 expansion and more to go in future, can not ask for more.

"The problem is that the hardcore folks always want the same thing: 'We want exactly what you gave us before, but it has to be completely different.'
-Jesse Schell

"Online gamers are the most ludicrously entitled beings since Caligula made his horse a senator, and at least the horse never said anything stupid."
-Luke McKinney

  Panthien

Novice Member

Joined: 6/07/12
Posts: 566

1/26/13 7:44:56 AM#13
Originally posted by gordiflu
Originally posted by Wighty
Originally posted by Warmaker

So one good trait offsets all the bad history with SOE?  Not for me it does.  SOE still sucks.

Happy for you OP that you actually got good customer support at all, and not just when it comes to gaming.  But it does not reverse the fact that SOE has some terrible track history.  For me, I still have grief with them over SWG, and that's been going since 2005.  They pulled the "WELCOME" mat from underneath the existing playerbase, which I was a part of, and went looking for money elsewhere.

I hope you never fuk up in life and have to be judged by someone like yourself...

 

Everyone deserves a little redemption

Making mistakes is one thing.

Intentionally doing the wrong thing when you know it's the wrong thing is another one.

SOE's decisions never were accidental mistakes. And they always knew they were doing the wrong thing. The community was there telling them so.

You are right, the changes in SWG where a mistake, they indeed should have stood up and told Lucas(art) no to these changes.

Then again when I look back all I see is 12ish year of endless hours of entertainment, in their various of products. Not to mention they have shown more then willing to invest and try to fix their products, not all for the better unfortunately. But Vanguards is a great excample of that.

Only publisher Id be sceptical about would be Microsoft (see vanguards), but even from them if they make something that strikes my curiousity Ill still try it.  Whats the worst that can happen? If I like it , Ill like it and when it stops being fun I move on.

  3-4thElf

Apprentice Member

Joined: 6/03/12
Posts: 497

1/26/13 7:46:09 AM#14

Buying your loyalty is still evil.

 

SONY ONLINE EVIL!!!

 

They've burned their bridges and they know it.

a yo ho ho

  AlBQuirky

Spotlight Poster

Joined: 1/24/05
Posts: 3389

Tomorrow's just a future yesterday...

1/26/13 7:56:13 AM#15


Originally posted by DamonVile
I've never had a good experience with SOE CS.

My most recent run in with them....I tried to get a PW reset but didn't know the secret question. The account I was trying to reset had no games attached to it and the email was mine and had never been changed. I was told without the answer they couldn't help me.

I told him if I knew the answer I wouldn't need his help and who tries to steal an account with no games on it with the original email. All he said was sorry there was nothing he could do without the answer to the secret question. He wouldn't reset the PW and send it to the original email address.

If you have to have all the info required by the automated PW retreval system or the CS can't help...what's the point in having a person dealing with it. Was it to have a person tell me they can't help me instead of a computer ? They still don't get what " helping a customer " means.



It's a security measure, for God's sake! You hate them for enforcing the very measure they put in place to protect your account?

What if someone else had said the same things you did to them? Would you hate them then for bending the rules to accommodate this false you?

No games on an account you cannot access? Why not just create another account and go from there? No. Instead, go on a hate rampage against a company for doing their job in helping to protect your own account, that you neglected to take the responsibility to remember a security question for.

Get a grip. In your eyes, SOE had no way of winning in your case. Had they bent their rules, you would walk away thinking, "How secure are these accounts when they bend their own security rules?"

Or maybe you would not have thought that...

- Al

Personally the only modern MMORPG trend that annoys me is the idea that MMOs need to be designed in a way to attract people who don't actually like MMOs. Which to me makes about as much sense as someone trying to figure out a way to get vegetarians to eat at their steakhouse.
- FARGIN_WAR

  MumboJumbo

Advanced Member

Joined: 7/18/10
Posts: 3207

Veni, Vidi, Converti

1/26/13 8:17:18 AM#16

Here's where I'm looking at it. These big publishers/in-house dev companies - I'm more and more inclined to stay away from any/all these peeps (except fifa)

Even AreneNet which is imo seemingly a cool company and excellent in it's interactions with it's community of players - is owned by it's pay-masters at NCSoft.

The problem is these big publishers are in it at the "strategy level" of investment/stock price/assets and capital - so all their decisions are about making this big entity bigger fish than other similar entities eg EA buying up companies to add into a spreadsheet that value somewhere eg IP.

=

I'm less and less interested in spending my leisure time interacting in that corporate cycle. Sure someone has to stump up the cash to invest in mmorpg development, but you look at the corporate culture of SOE and co. and their decisions in the past - it's always been about the big numbers: "How can we make more money out of this, before the next big release?" in the other big genre?

The more mmorpgs target specific niches with specific gameplay - the better imo.

*queasy* 

  Vesavius

Old School

Joined: 3/08/04
Posts: 7484

Players come for the game, but they stay for the people- Most Devs have forgotten this.

1/26/13 8:30:35 AM#17
Originally posted by Rider071
Their CS has indeed come leaps and bounds since the old days, it's very true. Every problem I have had in EQ1 / EQ2 (which are very few) they have helped and solved over the years.

 

While their CS is good (I have not had a personal issue with it since '99 in EQ, EQ2, or VG), the fact that they even have a cash shop/ F2P in EQ2 today shows them to be the serial bullshitters that they are.

The simple truth is that SOE make fun (to me) games but they have an allergic reaction to being truthful. They (Smed) just say what they want you to believe right now, whatever their plans for the near future really are... Profit trumps integrity every time in the SOE corperate philosophy, and as cutomers that should be an issue to every one of whoever plays their games.

In short, I do not believe a single word these guys say until I see it, and then I expect it to change into something else in the next 6 months or whatever if it makes them more money. It's the best way to avoid becoming annoyed at them. Think and assume the very worst lies as carpet bag their games and (hopefully) they can only exceed your expections.

  Phry

Elite Member

Joined: 7/01/04
Posts: 5421

1/26/13 8:43:30 AM#18
Originally posted by MumboJumbo

Here's where I'm looking at it. These big publishers/in-house dev companies - I'm more and more inclined to stay away from any/all these peeps (except fifa)

Even AreneNet which is imo seemingly a cool company and excellent in it's interactions with it's community of players - is owned by it's pay-masters at NCSoft.

The problem is these big publishers are in it at the "strategy level" of investment/stock price/assets and capital - so all their decisions are about making this big entity bigger fish than other similar entities eg EA buying up companies to add into a spreadsheet that value somewhere eg IP.

=

I'm less and less interested in spending my leisure time interacting in that corporate cycle. Sure someone has to stump up the cash to invest in mmorpg development, but you look at the corporate culture of SOE and co. and their decisions in the past - it's always been about the big numbers: "How can we make more money out of this, before the next big release?" in the other big genre?

The more mmorpgs target specific niches with specific gameplay - the better imo.

*queasy* 

virtually all the games in the post WoW era are 'niche' games, and tbh, while these various companies may (or may not) be the spawn of the devil.. without them we would not have half the games we do today, thing is, Online gaming is where most of the money is made in the game industry. It has meant that games quality is steadily improving, and will no doubt continue to do so for years to come. But that means teams of developers, code monkeys etc etc, so while we may hate some of these companies, and not without reason, for some of their past misdemeanors, we also have to rely on them. Its a love hate thing really

  Wighty

Advanced Member

Joined: 1/10/08
Posts: 607

 
OP  1/26/13 11:27:23 AM#19

People they are a friggin business... Since when do they owe anyone a debt of gratitude.

This spoiled brat entitlement complex... wah wah wah they changed my beloved game. Back then it was a business decision. Some business decisions are good for some and not others.

If you want my honest opinion SOE is one of the few compnaies that seem to be actually going in the right direction. You can bash that Smedley guy all you want because everyone needs to "blame someone" but in truth when you put him and SOE next to a company like EA it makes them look like girl scouts.

 

I wanted to share a situation that I experienced with customer service that showed some serious consideration under the cirtcumstances. I was in the wake of the Hurricane Sandy storm and lost power (nothing compared to what others in my area faced) and SOE was kind enough to extend the triple SC promotion for me because of this.

Try getting that with any other company out there... I bet very few would be so accomodating. What are the usual "canned answers" people usually get.

"I'm sorry for your situation but unfortunately there is nothing that can be done." "Is there anything else I can (not) help you with?"

 

It was 7 damn years ago... As far as I know they are the ONLY western AAA developer that is building a sandbox (perhaps in the spirit of SWG) in EQNext. I think we can expect a lot from SOE moving forward.

 

I can understand some are burned and very cynical/skeptic... Just keep an open mind for christ sake...

What are your other Hobbies?

Gaming is Dirt Cheap compared to this...

  DamonVile

Apprentice Member

Joined: 11/22/05
Posts: 4909

1/26/13 11:42:56 AM#20
Originally posted by AlBQuirky

 


It's a security measure, for God's sake! You hate them for enforcing the very measure they put in place to protect your account?

 

What if someone else had said the same things you did to them? Would you hate them then for bending the rules to accommodate this false you?

No games on an account you cannot access? Why not just create another account and go from there? No. Instead, go on a hate rampage against a company for doing their job in helping to protect your own account, that you neglected to take the responsibility to remember a security question for.

Get a grip. In your eyes, SOE had no way of winning in your case. Had they bent their rules, you would walk away thinking, "How secure are these accounts when they bend their own security rules?"

Or maybe you would not have thought that...

There are lots of ways to confirm who I am beyond knowing who my childhood hero is. If you forget a password it stands to reason people will forget a security question on an account made years ago.

The point is they gave me no option to get the account back all I got was sorry can't help you. Not, you have to call this number or email this link with this info,  just....nope can't do anything for you.

And.. a hate rampage really ? I don't think you being a drama queen makes your point any better.

3 Pages 1 2 3 » Search