|5 posts found|
OP 1/18/13 4:34:51 PM#1
Before I start I will just say that this problem is isolated to my computer, my account works just fine on my partners computer 3 feet from mine, using the same internet connection and same proxy as mine.
Last night I tried to log into my Guildwars account, the launcher asked me to authenticate which was a little odd as the router hadn't been reset at any time since my last log in. The email with verification link told me that I was trying to log in from Houston TX, I am in Australia.
I reset the router, verification email continued to state I was trying to log in from Houston.
I restarted my computer, ran a full scan with PCtools spyware doctor with antivirus and reset the router again. No change.
When I tried to log in to my account on the Guildwars 2 website it requested authentication also, however, it found the correct IP and location.
Support sent me instruction to recover my account, again no change.
Out of desperation this morning I uninstalled completely and reinstalled, still no change.
Can anyone help?
ETA: I recieve an authenticate email every time I try to log in, there hasn't been any "extras" so I know that its only me that's trying to log in but I do not trust the fact that my IP location is showing as somewhere halfway around the world.
1/18/13 4:57:58 PM#2
GW2 really doesn't like it if you have numbers in your password.
1. If you can, try to reset it so that there are no numbers.
2. If 1 doens't work, open a support ticket and say the password reset isn't working. Ask for THEM to reset it.
OP 1/18/13 5:04:25 PM#3
Thanks for the response,
I reset my passord successfully, with no numbers (getting hard to think of new passwords I'm going to rememeber lol) but I'm still getting authorise log in attempt for Houston.
2014 Watch List: World of Warships, EverQuest Next
1/18/13 5:11:47 PM#4
You don't have an active VPN session running? You're sure you don't have a virus creating a IP tunnel to another server (it would be a helluva virus, but these are sometimes packaged with various torrent clients)?
Open a command prompt and type ipconfig /all at the prompt and compare it with the information on your partners machine. Everything except the IP address should be the same.
Top Games Played in 2014: World of Tanks, World of Warcraft
OP 1/18/13 5:21:57 PM#5
Thank you very much for the reply, your mention of VPN prompted me to check what my proxy RTL was doing. As soon as I turned it off the problem was gone -.-.
Yesterday I made a change to the Aion server that RTL was providing a tunnel for, apparently it took it upon itself to change my Guildwars details as well. Although I have used RTL for 12 months now and it has never done anything like this before, despite the fact that I was bouncing from server to server in guildwars and changing the proxy everytime I did.