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TERA: Rising

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General Discussion  » En Masse Sucks

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24 posts found
  captsammy

Novice Member

Joined: 12/28/05
Posts: 17

 
OP  1/12/13 11:42:09 AM#1
En Masse is HORRIBLE. I paid for the game in the beginning, but since then my account seems to have been hacked. Trying to log in prompts me for a Security Armor code that was sent to my email. No code has shown in my email. I cant even submit a support issue or bug without logging in, which I cant do without Armor verification. What a stupid security scheme. So now I can only imagine that the hacker has changed the response email address on my account, so he is laughing seeing my futile attempts to get into MY account. Screw Tera.
  Kyleran

Bitter Vet™

Joined: 9/13/06
Posts: 19251

Fools find no pleasure in understanding, but delight in airing their own opinions. Pvbs 18:2, NIV

1/12/13 11:44:57 AM#2
Er, so maybe you should give then a phone call?

Arrogant, Condescending, Dismissive, Elitist, "Meany", you speak as if these are bad things?
Kyleran - Bitter Vet ™ since 2006
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon

  radesk

Novice Member

Joined: 10/04/09
Posts: 11

1/12/13 11:48:21 AM#3
Or maybe don't get "hacked" next time? I really don't think that any hacker would waste his time to hack a random player. You probably shared your pass or went to public pc to play it.
  User Deleted
1/12/13 11:53:18 AM#4
Breathe in and out. Count to 10. Visit the following link: I can't log into my account, help!
  Laughing-man

Advanced Member

Joined: 4/23/09
Posts: 3392

I thought what I'd do is I'd pretend I was one of those Deaf-mutes.

1/12/13 11:56:29 AM#5
Originally posted by Kyleran
Er, so maybe you should give then a phone call?

They don't have a phone support line any more...

I tried to get a hold of them when they accidently charged me... it took them three days to refund me and I had to get a hold of them via email.

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 17386

1/12/13 11:59:39 AM#6
Originally posted by NBlitz
Breathe in and out. Count to 10. Visit the following link: I can't log into my account, help!

The options they give won't work unless you can sign into your account.. so...

op...

 

Make a new account. The option is right there. Once you make a new account submit a ticket and eplain what you did in order to "submit the ticket" and then explain your issue.

I did this once for another game and it worked.

  Halohead

Novice Member

Joined: 1/31/08
Posts: 11

1/12/13 12:01:42 PM#7
Originally posted by radesk
Or maybe don't get "hacked" next time? I really don't think that any hacker would waste his time to hack a random player. You probably shared your pass or went to public pc to play it.

You really think those are the only ways to get hacked? Any Chinese gold farmer will want your account so long as it has gold on it, or characters that are high levelled and have the ability to farm more gold. Any number of suspicious sites can put a keylogger on your computer and get your password that way.

  Onomas

Novice Member

Joined: 7/05/11
Posts: 1160

Sandbox is your only hope for a decent mmo ;)

1/12/13 1:15:57 PM#8
Originally posted by Halohead
Originally posted by radesk
Or maybe don't get "hacked" next time? I really don't think that any hacker would waste his time to hack a random player. You probably shared your pass or went to public pc to play it.

You really think those are the only ways to get hacked? Any Chinese gold farmer will want your account so long as it has gold on it, or characters that are high levelled and have the ability to farm more gold. Any number of suspicious sites can put a keylogger on your computer and get your password that way.

 

That almost happened to me already. IP address was somewhere in Asia. Luckily I got the email and changed the pw quickly. Some of them do this for a living lol.
  Pivotelite

Novice Member

Joined: 1/19/12
Posts: 2193

1/12/13 1:21:31 PM#9
Originally posted by Laughing-man
Originally posted by Kyleran
Er, so maybe you should give then a phone call?

They don't have a phone support line any more...

I tried to get a hold of them when they accidently charged me... it took them three days to refund me and I had to get a hold of them via email.

They still have live chat support...

  User Deleted
1/12/13 2:03:12 PM#10

I wouldn't say that about En Masse, instead of just bashing the company have you even try contacting them?

 

If you forgot what email you used then is not En Masse fault, but I'm sure their support team can help you.

 

In my past experience thier support team has been really great, very professional and time efficient.

  User Deleted
1/12/13 2:52:02 PM#11
Most people dont realize this but all of them (FAN SITES) you register for are very insecure or out right sell user list with all the personal information you enter including your email and it is not illegal for them to do so.    NEVER register on a fan site with your game account email. Infact this is the #1 reason I HATE games that use your email as your username.  If you make people pick a username to login with it wont matter if someone has your email address [mod edit]
  captsammy

Novice Member

Joined: 12/28/05
Posts: 17

 
OP  1/12/13 11:23:54 PM#12

The real issue here is that they do not have a way to contact support without logging in. I knew the password and account ID, but they send you a code if your machine isnt recognised, and I wasnt getting the code.

As an update, the code finally came thru, six hours later. Of what use is that? I closed the program six hours ago. Maybe they were experiencing server issues, but that does not excuse the lack of customer support outside the login. No live chat, no phone, didnt see an email address, no bug report submittion, nothing available if you can not successfully log in. Catch 22.

 

  kevjards

Advanced Member

Joined: 9/27/10
Posts: 1447

1/12/13 11:37:18 PM#13
well i can only say the total opposite about en masse.when i originally purchased the game i realised i bought the american version..i,e their time difference was going to cause me probs being from the UK.so i contacted them..within 1 day all my money was refunded WITH INTEREST ADDED back into my account..it was fantastic service..but then i realised i made a terrible mistake going with  gameforge.should have stuck with en masse..just create a new account and then give your old account details in a ticket..they will sort it quick for you.take it easy dude.
  Ramonski7

Spotlight Poster

Joined: 5/21/03
Posts: 2700

"A wise man has something to say, but a fool just has to say something."

1/12/13 11:50:29 PM#14
Originally posted by captsammy
En Masse is HORRIBLE. I paid for the game in the beginning, but since then my account seems to have been hacked. Trying to log in prompts me for a Security Armor code that was sent to my email. No code has shown in my email. I cant even submit a support issue or bug without logging in, which I cant do without Armor verification. What a stupid security scheme. So now I can only imagine that the hacker has changed the response email address on my account, so he is laughing seeing my futile attempts to get into MY account. Screw Tera.

How can he do that if when he tries to log into your account from a different location, he too would get a prompt to input the security armor code? A code that your original email would get before he could even see it or log in to change the response email in the first place? Oh wait nvm I see you responded below stating that you eventually did receive the security armor code to your email..


"Small minds talk about people, average minds talk about events, great minds talk about ideas."

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 17386

1/12/13 11:52:44 PM#15
Originally posted by captsammy

The real issue here is that they do not have a way to contact support without logging in. I knew the password and account ID, but they send you a code if your machine isnt recognised, and I wasnt getting the code.

As an update, the code finally came thru, six hours later. Of what use is that? I closed the program six hours ago. Maybe they were experiencing server issues, but that does not excuse the lack of customer support outside the login. No live chat, no phone, didnt see an email address, no bug report submittion, nothing available if you can not successfully log in. Catch 22.

 

or again, you can take the step of opening up a new account and then explain what it is you need to do. It isn't convenient but it is a way to open communication.

 

  Purutzil

Elite Member

Joined: 10/02/11
Posts: 2888

The Critical Hit Pretzel!

1/13/13 12:05:19 AM#16

I'd make a safe bet 99% of all hacked accounts are at fault of the user, not the company. Though it DOES happen, don't get me wrong, in most cases its the user...

 

1.) Having a very poor password (using just key phrases and low security passowrds)

2.) Using the same password everywhere (mostly IF a site either uses that info maliciously or if they get hacked it compromises everything that password is used on.

3.) Being careless and getting ratted (aka people are able to spy on you and keylog you)

 

Blaming a company for YOU being at fault is just stupid. Practice better security measures, its people who are careless with their passwords and careless when browsing who end up adding stupid security measures that make it worst for more responsible people.

  User Deleted
1/13/13 3:53:25 AM#17
Originally posted by Purutzil

I'd make a safe bet 99% of all hacked accounts are at fault of the user, not the company. Though it DOES happen, don't get me wrong, in most cases its the user...

(...)

I'd make a safe bet that 90% of stats are made up on the spot.

  Muppetier

Advanced Member

Joined: 6/05/09
Posts: 266

1/13/13 5:12:15 AM#18

but it does sound like their system has prevented your account being hacked.

 

Six hours of inconvenience has prevented you having to wait days to get your stuff back.

 

 

  Derza10

Novice Member

Joined: 8/23/10
Posts: 69

1/13/13 5:20:20 AM#19
I bet he used the same password for the game that he uses for his email. So they changed the the account email and then approved it on his email account, then deleted said email.
  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

1/13/13 5:21:18 AM#20
Originally posted by NBlitz
Originally posted by Purutzil

I'd make a safe bet 99% of all hacked accounts are at fault of the user, not the company. Though it DOES happen, don't get me wrong, in most cases its the user...

(...)

I'd make a safe bet that 90% of stats are made up on the spot.

I thought according to Mark Twain, it was 80%

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