I saw a lot of sweetly worded denial in this email.  There was a lot of what appeared to be revised-- then revised again-- then revised AGAIN-- wording clearly organized in such a way to put a ridiculously positive spin on a quickly sinking ship, "Hey!  jump on board!  You can grab some of the water-logged, floating buffet as it floats to the surface from the galley which is now 100 feet below sea level filled with drowned or dying domestic help!  Eat like kings!  The rats won't mind!"

I got no sense of real remorse, just a somewhat pathetic attempt to re-sell a faulty product with some miniature band-aids slapped on it to stem the profuse bleeding coming from the massive, gaping wounds left by a terrible launch and even worse intial Public Relations.

Really?  A game full of empty promises and missing features, and their idea of a big "fix" is to address the way they handle Community Management?

Just like any other product on the market; if you oversell and underdeliver, once the word gets out-- you're f**ked.

Originally posted by zanfire
got this email...dont give a sh*t...still want my damn refund.

But if you do that you'll be put on a black list and providers may reject your future business! /sarcasm

-> See Angry Joe's Top 10 Gaming Controversies of 2012!

Talks about how Hammerpoint actually tried to blackmail people into NOT seeking refunds saying they'd be put on a blacklist and companies wouldn't want to do business with them (the person seeking a refund).

Originally posted by Rawiz

Yea, after seeing their community manager with a brand new 2012 Dodge Challenger, whining about his flat tire, I feel no symphathy. Clearly the best possible path after the Steam aftermath is to show-off your money.

First of all, that guy chose to work for THE shadiest company in this genre, other is that he actually bought an AMERICAN car with his money.

I wish this company nothing but sorrow.

PS. This letter was not written by Sergey Titov, the english in it is far too good. Also it's very questionable, that people would even believe a single thing he says at this point.

Are you sure they aren't just a volunteer forum person like the rest of the mods?

Originally posted by itpaladin

Originally posted by Rawiz

Yea, after seeing their community manager with a brand new 2012 Dodge Challenger, whining about his flat tire, I feel no symphathy. Clearly the best possible path after the Steam aftermath is to show-off your money.

First of all, that guy chose to work for THE shadiest company in this genre, other is that he actually bought an AMERICAN car with his money.

I wish this company nothing but sorrow.

PS. This letter was not written by Sergey Titov, the english in it is far too good. Also it's very questionable, that people would even believe a single thing he says at this point.

Are you sure they aren't just a volunteer forum person like the rest of the mods?

No Kewk is  their community manager. Or was at least. He had his part of the profit, and apparently a flat tire in the desert (driving his dodge challenger 2012, ie paid much money for shit), sadly he wasn't eaten by other coyotes like him. Apparently, as far as I know, he was in another car accident upon getting back home. What is there to learn here mr. nazikewk? Stop trying to supress displeasure and good arguments, or you get hit by a car. Lesson here for you Nazikewk. Also I can't say I feel sorry for you.

He got paid heavily for this scam of a game. This "company" saw a $$$ factor there and they took it. They even dared to claim they had been devoloping this piece of shit before DayZ. It's a huge scam all around.

Seeing this Kewk guy moderate STEAM Forums, was really the last straw. How freaking much are you and your company afraid of showing the negatives of your game? Not only did your company lie to even get to Steam, your leader also dared to blame BUYERS FOR MISREADING. Your entire company is a joke, you are a joke, the fact you're driving a 2012 Dodge Challenger makes it even worse. You surely got paid for your naziforumrules, that's for sure.

This game is a hack paradise, it is because of perma death.

This is all I can say, I would not spand a penny on it.

Originally posted by SnkByte

Originally posted by Stryx74
It's a good start and has a genuinely sincere feel to it but the only thing that matters is what actions will follow these humble words.

 Exactly, the letter feels sincere, but now they must prove that they really mean it. Trust is not gained with words but with actions.

The problem is you know right off that this isn't sincere. You know how you know? Sergey didn't write this lol. These aren't even remotely close to being his words. They simply hired a PR guy who is trying to do damage control. Thats not sincere, thats trying to keep the ice beneath you from breaking. 

 Reading this letter.... This is the only thing that came to mind...

http://www.youtube.com/watch?v=9u0EL_u4nvw

"we're sorry..... but not really."

I haven't been itnerested in this game, but a letter to the community like this has me thinking maybe I should be.

It's not every day (unfortunately) that a head of a company flat out admits he made mistakes and tells you what he's going to do about the problems that exist; well done Sergey Titov!

Originally posted by Smokeysong

I haven't been itnerested in this game, but a letter to the community like this has me thinking maybe I should be.

 

It's not every day (unfortunately) that a head of a company flat out admits he made mistakes and tells you what he's going to do about the problems that exist; well done Sergey Titov!

Really dude? I really didn't think anyone would be mislead by this excuse of an apology. Of course the guy had to come out and make an apology. His entire company is on the line

Originally posted by Smokeysong

I haven't been itnerested in this game, but a letter to the community like this has me thinking maybe I should be.

 

It's not every day (unfortunately) that a head of a company flat out admits he made mistakes and tells you what he's going to do about the problems that exist; well done Sergey Titov!

Why are people nowadays so swayed by apologies ?

If a person/company makes a massive screwup/s they should never have made to being with , why does making an apology make it all better all of a sudden ?

Someone comes up and kicks your dog , then says , I'm sorry , I shouldn't have done that , all of sudden you feel good will towards said person ?

The company/dev lied , stole other artists work , and generally committed fraud in every sense of the word, but an open letter to the community makes it where people feel for him and want to support him ?

Just digsusted in this day and age businessmen to sports stars to politicians just have to apologize and no one holds them to the standard of "great , good apology , still doesnt erase the fact you f'd up to begin with in ways you shouldn't have , so you don't get a pass because of your apology".

Originally posted by MMOdad72

Originally posted by Smokeysong

I haven't been itnerested in this game, but a letter to the community like this has me thinking maybe I should be.

 

It's not every day (unfortunately) that a head of a company flat out admits he made mistakes and tells you what he's going to do about the problems that exist; well done Sergey Titov!

Why are people nowadays so swayed by apologies ?

If a person/company makes a massive screwup/s they should never have made to being with , why does making an apology make it all better all of a sudden ?

Someone comes up and kicks your dog , then says , I'm sorry , I shouldn't have done that , all of sudden you feel good will towards said person ?

The company/dev lied , stole other artists work , and generally committed fraud in every sense of the word, but an open letter to the community makes it where people feel for him and want to support him ?

Just digsusted in this day and age businessmen to sports stars to politicians just have to apologize and no one holds them to the standard of "great , good apology , still doesnt erase the fact you f'd up to begin with in ways you shouldn't have , so you don't get a pass because of your apology".

Indeed. Good post.

it's all about communication.

I used to manage a resturant that was busy as hell on a sunday to the point where even an order of fries would take 50min to get to a table. This made customers angry as hell, lots of refunds.

the next sunday I asked my staff to tell customers that all food orders, even the first ones would be a long wait of over 45min to my suprise no one cared. customers all ordered their food and waited patiently for it to arrive, they were greatful and happy.

The food was the same, the wait was the same the service was the same but I had no refunds and no complaints. The only difference was communication.

think if before they released they said the game would be missing x & y which would be added later on approxamately z timeframe. most of the crapstorm would have been avoided.