Trending Games | Landmark | Camelot Unchained | Hearthstone | Skyforge

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,919,654 Users Online:0
Games:760  Posts:6,310,152
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Angry Birds Epic Anime Ninja Anime Pirates Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Ascend: Hand of Kul Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Boot Hill Heroes Borderlands 2 Borderlands: The Pre-Sequel Bound by Flame Bounty Bay Online Brain Storm Bravada Bravely Default Bravely Second Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Cast & Conquer Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Child of Light Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crusaders of Solaris Cultures Online Cyber Monster 2 Cyberpunk 2077 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark Souls 2 Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Dead Island Dead Island 2 Dead Island: Riptide Deco Online Deep Down Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Divinity: Original Sin Dofus Dominus Online Dragon Age: Inquisition Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Fin Soup Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Drakengard 3 Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dungeon of the Endless Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout 4 Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Fearless Fantasy Ferentus Ferion Fiesta Online Final Fantasy Type-0 HD Final Fantasy XI Final Fantasy XIV Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken Uprising Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Heart Forth Alicia Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes & Legends: Conquerors of Kolhar Heroes in the Sky Heroes of Atlan Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Icewind Dale: Enhanced Edition Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings Era Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online Kyn L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Redemption LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Grimrock 2 Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Lichdom: Battlemage Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lords of the Fallen Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance Mass Effect 4 MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Middle-earth: Shadow of Mordor Midkemia Online Might & Magic Heroes: Kingdoms Might & Magic X: Legacy MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Moonrise Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mythborne Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Oort Online Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Overwatch Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Persona V Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pillars of Eternity Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints Pokémon X and Y PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Prodigy Project Blackout Project Gorgon Project Powder Project Titan Forums Project Wiki Project Zomboid Puzzle Pirates Quest for Infamy Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rail Nation Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of Sierra Realm of the Mad God Realm of the Titans Realms Online Rebel Galaxy Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Risen 3: Titan Lords Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sacred 3 Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Chance Heroes Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow Realms Shadow of Legend Shadowbane Shadowgate Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian South Park: The Stick of Truth Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Conflict Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Starbound Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Stormthrone Storybricks Stronghold Kingdoms Styx: Master of Shadows Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online TUG Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Terraria Thang Online The 4th Coming The Agency The Aurora World The Banner Saga The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Epic Might The Hammers End The Incredible Adventures of Van Helsing The Incredible Adventures of Van Helsing 2 The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West The Witcher 3: Wild Hunt Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Torment: Tides of Numenera Total Domination Transformers Universe Transistor Transverse Traveller AR Travia Online Travian Triad Wars Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Warflare Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune Wasteland 2 WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warriors World of Warships World of the Living Dead WorldAlpha Wurm Online Xenoblade Chronicles: X Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

Guild Wars 2

Guild Wars 2 

General Discussion  » small issue = bitter taste

3 Pages « 1 2 3 Search
55 posts found
  eyelolled

Advanced Member

Joined: 5/13/10
Posts: 3101

I am more than some of my parts

1/02/13 6:22:08 PM#41
Originally posted by coretex666
Originally posted by eyelolled
Originally posted by coretex666

It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

I believe the problem lies in the fact that an individual should be responsible for their own mistakes.  In these days with so many people suffering from entitlement issues, it's hard for companies to combat the fact that people want everything and yet want to pay nothing.

 

I end up dealing with customers consistantly that feel they deserve a certain level of service, and if you provide that level of service than they will feel you should provide a greater level of service yet.  Unfortunately, the only way to deal with these types of people is to stop provided any service at all.  To pleasantly ask them to take their business elsewhere.  There is a type of person that chooses to exploit goodwill and decency, and these people ruin fair practices in business.  We've seen the people that played GW2 for hundreds of hours then asked for a refund. These people ruin it for everyone else.  We seen people that feel it's appropriate to hand out the corporate phone numbers on these forums so that people will call them for techinical support. Those people ruin it for everyone else. 

 

So yeah, you and the OP might think that Anet should be providing better customer service, but I am to the belief that if you can't control your own actions, nobody else is responsible at all. I beleive that Anet SHOULD NOT offer support for these problems at all. 

Asking for a refund after using a product for months is a different thing. I obviously would not advocate that kind of behavior.

I just put it in comparison with customer services offered by other companies. To me, this level of customer services is simply below average in the MMO market. I did mention that I do not play F2P titles, so that it may be related to the fact that GW does not have a subscription and this level of customer services may be average or even above average in F2P league.

I understand there have to be limits set on what the customer is entitled to, but this particular example does not seem to be over the line at all.

I'm not implying that you are advocating such behavior, and I'm not implying the OP is crossing the line for requests. I feel that it is reasonable and a good suggestion to offer an option for buyback as others have suggested. 

What I am saying is that Anet  "could" do something like that but they don't have to. I'm saying that people suggesting that Anet is a poor developer because they don't put out efforts to fix people's problems that the person brought onto themselves, is a poor perspective. I'm suggesting that the people that abuse the system in one perspective, end up ruining the whole deal for everyone else that might want better support for things.

All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.

I enjoy the serenity of not caring what your opinion is.

  bliss14

Hard Core Member

Joined: 4/01/11
Posts: 536

Ahh devil ether.

1/02/13 6:37:13 PM#42
Originally posted by eyelolled

I'm not implying that you are advocating such behavior, and I'm not implying the OP is crossing the line for requests. I feel that it is reasonable and a good suggestion to offer an option for buyback as others have suggested. 

What I am saying is that Anet  "could" do something like that but they don't have to. I'm saying that people suggesting that Anet is a poor developer because they don't put out efforts to fix people's problems that the person brought onto themselves, is a poor perspective. I'm suggesting that the people that abuse the system in one perspective, end up ruining the whole deal for everyone else that might want better support for things.

That is so...suggestive *wink*

Honestly, I don't think this really deserved it's own post.  It's not something to get too upset over.  Someone makes a mistake, they don't check what they are buying and then actually contact customer service?  Like someone else said that would never have crossed my mind.   Accidental character deletion sure, although I don't even see how a person could accidentally delete a character with gear on it they worked their butt off to get.  Usually you actually have to type in DELETE to do it.

But like everyone else I agree adding a buyback/sellback option to merchants for a limited time is certainly a fair and balanced thing to do.

 

  Kaynos1972

Spotlight Poster

Joined: 2/10/04
Posts: 2323

1/02/13 7:01:00 PM#43
never had a story like that with Anet, however i can tell you something epic Blizzard did to me.  I asked them if they could restore a character i had deleted years ago.  I was not expecting anything but guess what, less than an hour ago my character was back !   Now that's service.
  coretex666

Advanced Member

Joined: 1/03/12
Posts: 1839

"I shall take your position into consideration"

1/02/13 7:05:07 PM#44
Originally posted by eyelolled
Originally posted by coretex666
Originally posted by eyelolled
Originally posted by coretex666

It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

I believe the problem lies in the fact that an individual should be responsible for their own mistakes.  In these days with so many people suffering from entitlement issues, it's hard for companies to combat the fact that people want everything and yet want to pay nothing.

 

I end up dealing with customers consistantly that feel they deserve a certain level of service, and if you provide that level of service than they will feel you should provide a greater level of service yet.  Unfortunately, the only way to deal with these types of people is to stop provided any service at all.  To pleasantly ask them to take their business elsewhere.  There is a type of person that chooses to exploit goodwill and decency, and these people ruin fair practices in business.  We've seen the people that played GW2 for hundreds of hours then asked for a refund. These people ruin it for everyone else.  We seen people that feel it's appropriate to hand out the corporate phone numbers on these forums so that people will call them for techinical support. Those people ruin it for everyone else. 

 

So yeah, you and the OP might think that Anet should be providing better customer service, but I am to the belief that if you can't control your own actions, nobody else is responsible at all. I beleive that Anet SHOULD NOT offer support for these problems at all. 

Asking for a refund after using a product for months is a different thing. I obviously would not advocate that kind of behavior.

I just put it in comparison with customer services offered by other companies. To me, this level of customer services is simply below average in the MMO market. I did mention that I do not play F2P titles, so that it may be related to the fact that GW does not have a subscription and this level of customer services may be average or even above average in F2P league.

I understand there have to be limits set on what the customer is entitled to, but this particular example does not seem to be over the line at all.

I'm not implying that you are advocating such behavior, and I'm not implying the OP is crossing the line for requests. I feel that it is reasonable and a good suggestion to offer an option for buyback as others have suggested. 

What I am saying is that Anet  "could" do something like that but they don't have to. I'm saying that people suggesting that Anet is a poor developer because they don't put out efforts to fix people's problems that the person brought onto themselves, is a poor perspective. I'm suggesting that the people that abuse the system in one perspective, end up ruining the whole deal for everyone else that might want better support for things.

Consensus reached.

Currently playing: L2 Chronicle 4

  Caliburn101

Novice Member

Joined: 3/30/11
Posts: 647

"Imagination is more important than knowledge." Albert Einstein

1/03/13 4:37:24 AM#45
Originally posted by romanator0

So ArenaNet disappoints you and has bad support because you made a mistake and spent your in-game currency on the wrong in-game item.

Honestly? QQ more. I don't see how any of this could be ArenaNet's fault.

A badly thought out response.

The OP made a mistake - the GMs should have had tools to fix it.

The GM looks into the file with the character's purchases - sees the Karma spent and the two identical items. Removes the requested item and refunds the Karma.

Where is that remotely difficult?

Why isn't that a minimum level of service?

There should be a refund function usable at the vendor for self-bought items which aren't soulbound - it shouldn't even require a ticket and a GM.

Under return of goods regulations this could technically even be a legal requirement, and 'pixelbooty' does come under the definition in law of 'goods and services'.

No contract can ever take away your legal rights - and the ability to return unwanted 'goods' in the same condition you got them (kinda moot with pixelbooty...) within a certain timeframe because they are unwanted is something which should be provided.

 

  pedrostrik

Novice Member

Joined: 4/07/10
Posts: 400

1/03/13 9:52:41 AM#46
Originally posted by Lovely_Laly

guys I never told it was not my mistake..
but I guess exchange 1 virtual item to another takes less time then to write the answer of my ticket.
we all can make mistakes and good support is supposed to help us out, IMO.
but may be also they don't have tools to fix it up which is shame...

im with you m8, sometimes its because net issues and didnt notice on the confirm feature, the different piece of gear,

i remember on aion i mistake 2 times to get pieces of gear and they give me back the same exact currency.

Everyone made mistakes ( ANET too), why in the hell they didnt gave you your karma back.

  Lovely_Laly

Novice Member

Joined: 11/02/10
Posts: 736

game is also real

 
OP  1/07/13 7:31:53 PM#47

Thanks all for answers.
Many thanks to all who understood and supported my point.

I keep thinking GW2 used to be a long developed game, very long, much too long for players to keep hope, so all of a sudden, someone decided to stop relax and deep work and finish it fast at all costs.
Seems that why some points are very nicely elaborated but others are not even tested well.

It can be only my opinion too, but it shame to wait that long for anything not 100% finished.

Concerning customer support, if it not small game issues they supposed to fix, what are they for? password recovery? seems it's cheep service to me compare to GW1 i know and, sure, WoW, who CARE about customers.
I mean my fault shown game fault in this case (missing possibility to sell back item you have 0 use of), if it was me I would help my customer (just to make good impression) and start to elaborate tool to avoid similar problem in a future.

If customer service is not here to help us, then it should be renamed to account / password recovery service, and clearly state to use that CS does not exist here.

I got same problem with some f2p and left any of them when found bad support, but I blame them less as I was not supposed to pay for them to try.

GW2 pretended to be class A game, but not support critics and fail to reach this level.
Game is not bad, but just average and looks like very good f2p for 60$. SAD

try before buy, even if it's a game to avoid bad surprises.
Worst surprises for me: Aion, GW2

  Daxamar

Novice Member

Joined: 10/13/05
Posts: 559

1/07/13 7:45:14 PM#48
Originally posted by Lovely_Laly

Thanks all for answers.
Many thanks to all who understood and supported my point.

I keep thinking GW2 used to be a long developed game, very long, much too long for players to keep hope, so all of a sudden, someone decided to stop relax and deep work and finish it fast at all costs.
Seems that why some points are very nicely elaborated but others are not even tested well.

It can be only my opinion too, but it shame to wait that long for anything not 100% finished.

Concerning customer support, if it not small game issues they supposed to fix, what are they for? password recovery? seems it's cheep service to me compare to GW1 i know and, sure, WoW, who CARE about customers.
I mean my fault shown game fault in this case (missing possibility to sell back item you have 0 use of), if it was me I would help my customer (just to make good impression) and start to elaborate tool to avoid similar problem in a future.

If customer service is not here to help us, then it should be renamed to account / password recovery service, and clearly state to use that CS does not exist here.

I got same problem with some f2p and left any of them when found bad support, but I blame them less as I was not supposed to pay for them to try.

GW2 pretended to be class A game, but not support critics and fail to reach this level.
Game is not bad, but just average and looks like very good f2p for 60$. SAD

Once they got your $60, they couldnt care about your mistake. Sorry to say thats what anet is now. I heard so many good things about the company before GW2.

NCsoft was much better at CS than Anet . I played Aion for almost 3 years and they always helped me. EVEN when it was my fault.

  Nadia

Tipster

Joined: 7/26/03
Posts: 11783

1/07/13 8:13:14 PM#49
Originally posted by Lovely_Laly

If customer service is not here to help us, then it should be renamed to account / password recovery service, and clearly state to use that CS does not exist here.

I got same problem with some f2p and left any of them when found bad support, but I blame them less as I was not supposed to pay for them to try.

GW2 pretended to be class A game, but not support critics and fail to reach this level.
Game is not bad, but just average and looks like very good f2p for 60$. SAD

i think you are being too judgemental

I agree that ANET support could be improved but are using your customer experience to declare GW2 is an "average" game

 

when I was playing Turbine's DDO - i paid real cash for a Lesser Reincarnation so I could repsec my Feat selection

i found that was I not able to change my choice of Toughness feat and GM support told me it was a known bug and that nothing could be done about -- i was not entitled to any refund -- despite Turbine being aware of this game bug w Feat re-selection

 

I was annoyed w Turbine support but I didnt think any less of DDO

  Lovely_Laly

Novice Member

Joined: 11/02/10
Posts: 736

game is also real

 
OP  1/08/13 2:40:26 AM#50

I think you got me wrong, I don't stand GW2 as average game because of support, but because it simply is average. if not very boring game, disguised to something innovated or great.

But I mean as ANET pretended to drop something great, they could approuve CS and not make it much worse compare to GW1.

P.S. cash shop bug and, more, known bug, really sucks and show bad management, IMO
I would never ever use it again if such issue gonna happened to me.
I choose gaming to relax and it's devs job to make my time peasant and stress-less. If they are not able to provide me with good working game, I^ll go do something else instate.
Again must tell Blizzard doing maximum to help customers and should be used as an example of good work. Humm, seems I gonna play WoW till the end of my days.=XD

try before buy, even if it's a game to avoid bad surprises.
Worst surprises for me: Aion, GW2

  Blakkrskyrr

Advanced Member

Joined: 10/19/08
Posts: 233

He is no fool who gives what he cannot keep to gain what he cannot lose.

1/09/13 9:19:35 PM#51
I always take a couple extra seconds before I transmute my t3 cultural armor.  don't want to screw it up lol
  Br3akingDawn

Apprentice Member

Joined: 2/01/11
Posts: 1330

1/09/13 11:10:42 PM#52
Dont worry I actually bought the wrong T3 and couldnt wear it and Anet wont do anything about it.

  jtcgs

Advanced Member

Joined: 9/28/04
Posts: 1843

1/09/13 11:17:44 PM#53

While it does suck, I dont know of any games that allowed sellbacks on items that require special money/tokens to purchase until well after release. I admit, if they dont add a sellback feature in the next 4-6 months I will be rather disappointed.

Anyway, 42k Kharma is not a lot if you are in a decent guild that either does high level zergs or WvW. You can get 20k+ in just a few hours, then throw in the daily  kharma potion on top of it just for killing and gathering.

“I hope we shall crush...in its birth the aristocracy of our moneyed corporations, which dare already to challenge our government to a trial of strength and bid defiance to the laws of our country." ~Thomes Jefferson

  Raekon

Novice Member

Joined: 3/05/04
Posts: 552

1/10/13 4:54:39 AM#54
Originally posted by Lovely_Laly

 


Originally posted by korent1991
I'm just fascinated how people blame support for everything...

 

Bad support would mean that they don't do their job properly, and seeing that you've got your answer (probably quickly) I don't see how that's "bad support" :D

They don't have the ability to give you your items back because that's something that would require massive logs and what not and since they have kinda unique server structure it's a bit harder to implement that. Same thing with returning a deleted character (which they said will be implemented as soon as they manage).

Also, you didn't get answered by GM - because there's none. That's what makes this game B2P and it still is better than most of the P2P sub games, including support.



that why I explained a difference between good and bad support. If you are happy with bad support, good for you. =D
I'll not die because of it, just made my opinion about game provider.
Now I'm 100% sure GW2 is NOT the best ever game and other hyper crap people keep post about.
Best game MUST make customers happy by taking care of them and give them some fun.
So far it's not a case of GW2 at least for me.
I think I did wrong purchase of game once again (my worst still Aion) and could better by MoP of WoW and play like 3 more months or so. again IMO

 

What the "best game ever" is, is based on the gamers opinion which doesn't have to be shared by everyone since its their own personal opinion.

Good job though insulting the so called "hyper crap people" (your own wording) only because the support didn't corrected your own mistake on a item that you can regain in no time with a in game currency.

As far as I know they would take care of issues with the shop items, refund the game or anything you bougth and they even gave EVERYONE that was even near the events of the lost shores update the rewards of the final boss so people that lost connection or had other issues still got their rewards.

Maybe you should consider to follow what you wrote under your avatar (Better Safe then Sorry) and look before you click next time?

It's very simple and would solve your "trigger happiness syndrom" on it's own.

I know you admitted that it was your own mistake but awaiting everyone to reverse your mistakes everytime you click wrong and badmouthing them for not being able to is kinda out of place in my opinion.

  avalon1000

Novice Member

Joined: 3/04/08
Posts: 731

1/10/13 5:24:46 AM#55
It's amazing to me how many people want to blame others for their mistakes (or want somene else to "fix it"). Look, you screwed up...it happens...that's how we learn in life.
3 Pages « 1 2 3 Search