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News & Features Discussion  » [Column] WildStar: The Empowered Community

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34 posts found
  SBFord

Associate Editor - News Manager

Joined: 6/28/10
Posts: 14229

 
OP  12/28/12 9:49:36 AM#1

Community has always been important but has become increasingly important throughout this past year. Carbine Studios and the WildStar team aim to stay on top of the current trend in community management. We take a look at how they plan to do just that in our latest column. Read on and then leave us your thoughts in the comments.

Individuals making up the WildStar community had a surprising amount of unity in the way they answered the first question. Most indicated that general gaming sites like MMORPG.com aren’t usually their first choices to discuss their favorite titles. Many cited the trolling by other players who are, shall we say, less than enamored of the same game. (For more on this particular subject, it’s well worth the time to read Victor’s “Teardown Mentality” article.) One quote summed it up quite nicely: Too much trolling, QQ-ing, and general, overall nastiness. I daresay that most of us would agree, at least on some level.

Read more of Suzie Ford's WildStar: The Empowered Community.

Associate Editor: MMORPG.com
Follow me on Twitter: @MMORPGMom

  DashiDMV

Apprentice Member

Joined: 6/10/11
Posts: 368

12/28/12 1:33:10 PM#2
Too bad NCSoft is behind them. They are put on the same personal "Do not play" list as anything backed by Nexon.
  rochrist

Hard Core Member

Joined: 2/17/06
Posts: 92

12/28/12 1:36:12 PM#3
^this^
  kasta

Advanced Member

Joined: 5/30/03
Posts: 518

Never try to teach a pig to sing,it wastes your time and annoys the pig.

12/28/12 1:40:19 PM#4

I think it's a darn shame that NCSoft is publishing this game.  I'll still play it but grudgingly.

 

  Heretique

Advanced Member

Joined: 2/02/07
Posts: 1010

Most of my posts get deleted.

12/28/12 1:41:25 PM#5
I'll check it out if it's F2P.

Originally posted by salsa41
are you have problem ?

  Xstatic912

Apprentice Member

Joined: 8/20/11
Posts: 367

12/28/12 1:44:19 PM#6
So there is a hate out on NCsoft, and as such some won't give the game a chance..
I didn't see that when GW2 hype was building..

Sad times we live in.
  DashiDMV

Apprentice Member

Joined: 6/10/11
Posts: 368

12/28/12 1:59:50 PM#7
Originally posted by Xstatic912
So there is a hate out on NCsoft, and as such some won't give the game a chance..
I didn't see that when GW2 hype was building..

Sad times we live in.

Why start a game knowing that it could be killed at any time and for any reason. Not going to invest in any game that has their backing because they have shown again and again that they can and will pull the rug out from under it.

The fact that Carbine is a NA developer only magnifies this.

 

  Lowfer69

Advanced Member

Joined: 7/20/04
Posts: 62

12/28/12 4:19:00 PM#8
As far as the nastiness of gaming websites goes, it's not just the websites, it's gaming in general. There are so many trolls, qqers and general jerks in every game nowadays. I don't even pay attention to chat unless I'm after an answer or something and I don't usually ask any more because of the negative answers I get. I just look online it's easier and a lot less nasty.
  Abrexus

Novice Member

Joined: 12/23/11
Posts: 39

12/28/12 8:04:03 PM#9
Originally posted by Lowfer69
As far as the nastiness of gaming websites goes, it's not just the websites, it's gaming in general. There are so many trolls, qqers and general jerks in every game nowadays. I don't even pay attention to chat unless I'm after an answer or something and I don't usually ask any more because of the negative answers I get. I just look online it's easier and a lot less nasty.

I agree, but this problem isn't unique to gaming.  In general society has evolved into a very divisive community.  Rather than listen to someones concerns and possibly learn something in the process, people tend to take sides and attack or defend their position (many times without any logic or reason).

That said, I hope we are seeing a trend for game companies to look beyond the enthusiastic player base and take notes from those who offer constructive critisism as well.  Lately we have seen far too much hubris from developers which has lead to many sub par releases.  Some have recovered and learned, but many have suffered never to comeback.

I think a good lesson we can all learn is just because someone doesn't agree with your opinion it doesn't make them wrong.  We should all do a little more listening, we may actually learn something in the process. 

  • Take care, young ladies, and value your wine.
  • Be watchful of young men in their velvet prime.
  • Deeply they'll swallow from your finest kegs,
  • Then swiftly be gone, leaving bitter dregs.

  Woebringer

Novice Member

Joined: 6/13/06
Posts: 5

12/28/12 9:16:24 PM#10

Shame.   As others have pointed out -- NC Soft is on the DO NOT BUY list.

 

Being a North American dev beholden to NCS does not bold well in the context of history for Carbine.  Shame too.  Their  roster is talent-laden and the early info on the game looks great.

 

Maybe it will get bought, transferred or some such.

  Vesavius

Old School

Joined: 3/08/04
Posts: 7493

Players come for the game, but they stay for the people- Most Devs have forgotten this.

12/29/12 7:29:21 AM#11
Originally posted by Lowfer69
As far as the nastiness of gaming websites goes, it's not just the websites, it's gaming in general. There are so many trolls, qqers and general jerks in every game nowadays. I don't even pay attention to chat unless I'm after an answer or something and I don't usually ask any more because of the negative answers I get. I just look online it's easier and a lot less nasty.

 

Or instead you could choose to take control of your community and engage in a positive and good natured way and lead by example?

 

I have seen at least one trolltastic server culture turned around by just one person doing this.

 

We get the communities we create and withdrawing just lets others less savoury do the creating.

  Mariner-80

Advanced Member

Joined: 1/02/07
Posts: 347

12/29/12 11:36:46 AM#12

Add a troll/ignore button, then offer an optional feature to "invisify" anyone who's been ignored in-game by 50+ (or 25+ or 75+) other players or -- on a forum -- anyone who gets 50+ troll votes. The "invisification" simply would mean a kind of "time-out" enforced upon the problematic player/forum poster, wherein they could not communicate or be seen by other players who have the "invisify" option enabled. These "time-outs" could be permanent (my preference) or temporary (a few days to a couple of weeks).

 

The reason people behave badly/stupidly/rudely in games and on forums is that there are never any consequences for doing so, imo.

 
  Segun777

Jade Dynasty Correspondent

Joined: 6/22/09
Posts: 98

12/29/12 5:35:48 PM#13
If this year has shown anything, it's that being loved disappears quickly. I'm all for trying to keep the mob happy, but sooner or later you just have to make your goram game and let the chips fall where they may...
  Beatnik59

Elite Member

Joined: 11/23/05
Posts: 2264

"Playing things I shouldn''t be playing since 1977."

12/29/12 10:04:24 PM#14
Originally posted by Segun777
If this year has shown anything, it's that being loved disappears quickly.

So true.

It sure did happen quickly for the CoH fans.  It was such a good community.  The forums were so much better than other forums.  And then, out of nowhere, boom.  It all changes.

I've never met a more optimistic, helpful, friendly group of people than the ones in CoH.  Even the developers were awesome.  But the awesomeness only made the fall just that much harder.  They were so good that they failed to see how vicious this business is.  I put the MMO culture on the same level as the casino culture: just a tad step above the illegal drug trade in cleanliness.  And in such a dirty business, is it any wonder that we attract dirty types?

A good man will get steamrolled in this business, shaked down for all he is worth and left to die.  MMORPGs are cruel things.  It's a zero-sum game out there, you only ever pour money in one at a time.  You spend hundreds--if not thousands--of dollars and hours enjoying the good things in them with the hope of playing them for years to come.

And, all of the sudden, it all gets taken away from you because of some executive decision on a spreadsheet, or an account hack, or a radical post-launch change.

It's my belief that the genre itself creates the viciousness we see on these and other forums.  At the core of the business is extortion: if your community doesn't deliver the bodies and the dollars, we'll take your ball away and you'll lose everything.  As a result, is it any surprise that we're at each other's throat?

One game's gain is another game's loss.  Lose too much, and your game--and all the hours and money you threw in there--goes *poof*. And the only consolation is to come back here, where everyone calls you a failed consumer who wasted so much on a failed game.  And how can you really respond to that without sounding like a loser?

Because of the stakes involved here, and the dark aspects of this hobby of ours, is it any wonder why we are so jaded?

Frankly, I think it's a good thing.  It might help someone not get screwed.

__________________________
"Its sad when people use religion to feel superior, its even worse to see people using a video game to do it."
--Arcken

"...when it comes to pimping EVE I have little restraints."
--Hellmar, CEO of CCP.

"It's like they took a gun, put it to their nugget sack and pulled the trigger over and over again, each time telling us how great it was that they were shooting themselves in the balls."
--Exar_Kun on SWG's NGE

  Vesavius

Old School

Joined: 3/08/04
Posts: 7493

Players come for the game, but they stay for the people- Most Devs have forgotten this.

12/30/12 5:56:49 AM#15
Originally posted by tmr819

Add a troll/ignore button, then offer an optional feature to "invisify" anyone who's been ignored in-game by 50+ (or 25+ or 75+) other players or -- on a forum -- anyone who gets 50+ troll votes. The "invisification" simply would mean a kind of "time-out" enforced upon the problematic player/forum poster, wherein they could not communicate or be seen by other players who have the "invisify" option enabled. These "time-outs" could be permanent (my preference) or temporary (a few days to a couple of weeks)

 

Silly idea. One single post with slight criticism of *insert new popular game pre launch* would get you 50 downvotes in 2 mins. Too many here think that simply having a slightly different opinion to them makes you a 'troll'... Giving the user base powers like this never works out, mainly because they can be so easily weaponised and gamers in general cannot be trusted to not abuse anything.

This post alone would have probably got me 20 heh

  Wraithone

Advanced Member

Joined: 7/09/04
Posts: 3584

If you can't kill it, don't make it mad.

12/30/12 10:10:06 AM#16

Sounds good, but the devil is in the details.  One of those Devils is the fact that NCsoft is their publisher.  NCsoft has made way too much of a habit of axing western games over the last few years. I think the total is five or six at this point. 

These games tend to be quite time intensive investments, and NCsoft has demonstrated that they have a tin ear for community concerns (look at the uproar over the City of Heros closing...).

One of the others is that by taking a more hands on approach to foums, that usually means more censorship, and fewer people willing to use the official forums to deal with compliants.  Look at the heavy handed approach that Gpotato takes to their forums, as just one example. 

Granted these are private forums, so they are welcome to do as they wish. But for every action/inaction there is a consequence.

Finally, the server by server approach sounds something like the Know Your Customer policy of most US banks. 

In terms of Carbine, is this to keep track of the status of each community, or to watch the most out spoken, effective members, so that public flash points can be avoided?

I'm willing to give them the benefit of the doubt at this point, as they seem to have their hearts in the right place, but only time will tell how these things actually work out.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7704

12/30/12 10:15:36 AM#17
Originally posted by DashiDMV
Too bad NCSoft is behind them. They are put on the same personal "Do not play" list as anything backed by Nexon.

NCsoft aswell?? Wendy's of the gaming world.

  Loktofeit

Hard Core Member

Joined: 1/13/10
Posts: 12406

Currently playing EVE, SMITE, ArcheAge, and Combat Arms

12/30/12 10:30:09 AM#18

“Our team structure is such that we aim to have a clear understanding of who’s who on every server we run. It takes extra work, but I believe that each server is an ecosystem unto itself, and requires special attention to understand concerns unique to those communities. [E]ach server has its own personality and it is our intention to support those social dynamics on a team level.”

 

Origin had taken that approach when it came to live events and content teams. There was a main plotline that ran across all servers, and smaller sub-plots run by GMs and volunteers dedicated to each server.

Good to see another MMO understanding that each server has its own personality and embracing it.

 

"And wikipedia is as accurate as Britannica. Wikipedia is very reliable. You would be hard pressed to find a more reliable source for these kinds of things." -fivoroth

  GrayGhost79

Novice Member

Joined: 8/30/08
Posts: 4889

12/30/12 11:02:41 AM#19

For those saying NCSoft is on the "do not buy list" due to game closures... 

 

SOE - closed down the following major games

Star Wars Galaxies

EverQuest Online Adventures

The Matrix Online

 

NCSoft -  closed down the following major games

Tabula Rasa

City of Heros

 

EA - I can't be bothered to list games closed by EA. This is something they are simply known for. They've even closed down servers for games shortly after launch. They have yet to do so with an MMO, but SWTOR looks like it will be added to that list shortly. Other than SWTOR, the only MMO's they have are Warhammer, UO and DAoC. UO and DAoC have a healthy following and have since their respective launches. Thats the only reason they are still going. Warhammer has been losing servers on a regular basis and looks like it will receive the axe as well. 

EA has a history of closing games down. So... 

 

 

 

Whats that leave us with? 

 

Funcom and a bunch of f2p publishers? 

 

  Wraithone

Advanced Member

Joined: 7/09/04
Posts: 3584

If you can't kill it, don't make it mad.

12/30/12 11:22:45 AM#20
Originally posted by GrayGhost79

For those saying NCSoft is on the "do not buy list" due to game closures... 

 

SOE - closed down the following major games

Star Wars Galaxies

EverQuest Online Adventures

The Matrix Online

 

NCSoft -  closed down the following major games

Tabula Rasa

City of Heros

 

EA - I can't be bothered to list games closed by EA. This is something they are simply known for. They've even closed down servers for games shortly after launch. They have yet to do so with an MMO, but SWTOR looks like it will be added to that list shortly. Other than SWTOR, the only MMO's they have are Warhammer, UO and DAoC. UO and DAoC have a healthy following and have since their respective launches. Thats the only reason they are still going. Warhammer has been losing servers on a regular basis and looks like it will receive the axe as well. 

EA has a history of closing games down. So... 

 

 

 

Whats that leave us with? 

 

Funcom and a bunch of f2p publishers? 

 

I saw your weasel word... ^^ NCsofts total is rather more than just those two.  But I guess the other three or four aren't "major" games?... ^^

I totally agree that EA is the worst of the lot.  Start with Earth and Beyond and go from there. 

As for Funcom... You do remember that Anarchy Online had one of THE worst launches of any of the "major" MMO's? Then of course there was Age of Conan...(face palm).

But NCsoft tends to stand out, because they tend to close western games, at a much earlier time, than eastern games.  I suspect its because of their CEO.

Only time will tell if Carbine, and their players will regret their choice of NCsoft as their publisher.

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