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Darkfall: Unholy Wars

Darkfall: Unholy Wars 

General Discussion  » My Darkfall fiasco and most worthless support I've ever contacted

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44 posts found
  TheJoda

Novice Member

Joined: 8/12/10
Posts: 492

"Yes...... that's a Duck Staff of D00M!!!"

12/16/12 5:23:37 PM#21
Ya same almost, lost account name......no support at all,.emailed, posted, called.....totally worthless, makes me wonder how game support will be.

....Being Banned from MMORPG's forums since 2010, for Trolling the Trolls!!!

  Aragon100

Elite Member

Joined: 2/06/08
Posts: 2167

12/16/12 5:25:17 PM#22
Originally posted by Kaminaxius

I don't understand how this is AV's fault?

Sounds like you either have some malvware on your pc or that you just plain simply forgot your acc details

Did you even read what he wrote?

He had everything sorted out and then he had to start from the beginning again.

How can that not be Aventurines fault?

 

  Savageone

Elite Member

Joined: 1/13/05
Posts: 60

12/16/12 5:26:32 PM#23

Doesn't this happen with every game? Somebody is always bitchin' about how bad they were treated and didn't get what they wanted.

See what happens when you let zombies take over the customer service department.

 

  Ice-Queen

Hard Core Member

Joined: 1/02/08
Posts: 2423

"Always borrow money from a pessimist. They won't expect it back."

12/16/12 5:32:31 PM#24
It sucks the OP is having to go through it all again. I would include all of the previous emails I had sent and they had sent the first time around. May speed it up.

What happens when you log off your characters????.....
http://www.youtube.com/watch?v=GFQhfhnjYMk
Dark Age of Camelot

  crysent

Advanced Member

Joined: 6/01/05
Posts: 831

 
OP  12/16/12 5:46:41 PM#25
Originally posted by indef

So I have a question...

Is your time so meaningless to you that you put this much effort into something to save $15?

Darkfall support is awful because they don't have a support team.  They have developers that answer the support emails sometimes.

You went through a months of trouble to save yourself $15.  You really should've just made a new account and said fuck it.  If you want to play in the last days of DF1 you could max out a brand new character in 12 hours total.  

I'm not justifying AV's lack of support, but you're just as at fault as they are.

I think you mis-understand my situation...I went through all the fiasco BEFORE they announced the beta and game price of DFUW.  I went through it thinking I was getting a pretty good deal at 15$.

 

But at this point I'm so frustrated I've given up altogether.

 

No, it wasn't worth my time, but at the time I had no idea what the full version price would be, if it would even go up for sale.  In my credit they were not exactly upfront with information a month and two ago.

  DarthRaiden

Novice Member

Joined: 11/20/05
Posts: 4529

i make art,
till someone dies.

Forum Terrorist

12/16/12 5:56:07 PM#26

Sure its the customer to blame for company loosing all  account information.

OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

 

Then after you had everything sorted it out 1 month ago. How can they loose account information of a customer in 1 months time ?  Tha handling ofd information is  really very very worrying and thats not a surprise such a company who doesnt care about customers data is inclined to wipe anything like they did.

-----MY-TERMS-OF-USE--------------------------------------------------
$OE - eternal enemy of online gaming
-We finally WON !!!! 2011 $OE accepted that they have been fired 2005 by the playerbase and closed down ridiculous NGE !!

"There was suppression of speech and all kinds of things between disturbing and fascistic." Raph Koster (parted $OE)

  jdlamson75

Spotlight Poster

Joined: 12/27/08
Posts: 860

There's some lovely filth down here.

12/16/12 5:59:46 PM#27
Originally posted by DarthRaiden

Sure its the customer to blame for company loosing all  account information.

OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

Now you're claiming AV was hacked, and this is the only account that was compromised?  You're brilliantly jaded, buddy.  In the words of Forumfallers everywhere, Affected.

  DarthRaiden

Novice Member

Joined: 11/20/05
Posts: 4529

i make art,
till someone dies.

Forum Terrorist

12/16/12 6:06:02 PM#28
Originally posted by jdlamson75
Originally posted by DarthRaiden

Sure its the customer to blame for company loosing all  account information.

OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

Now you're claiming AV was hacked, and this is the only account that was compromised?  You're brilliantly jaded, buddy.  In the words of Forumfallers everywhere, Affected.

How do we now it was only 1 account. There are pretty much of playres who stoped playing before 4 yeras and sinmply dont care if theior account is banned. I also remind on official forums the many storys of people who claimed theyir account was banned for no reason.

-----MY-TERMS-OF-USE--------------------------------------------------
$OE - eternal enemy of online gaming
-We finally WON !!!! 2011 $OE accepted that they have been fired 2005 by the playerbase and closed down ridiculous NGE !!

"There was suppression of speech and all kinds of things between disturbing and fascistic." Raph Koster (parted $OE)

  crysent

Advanced Member

Joined: 6/01/05
Posts: 831

 
OP  12/16/12 6:06:15 PM#29
Originally posted by jdlamson75
Originally posted by DarthRaiden

Sure its the customer to blame for company loosing all  account information.

OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

Now you're claiming AV was hacked, and this is the only account that was compromised?  You're brilliantly jaded, buddy.  In the words of Forumfallers everywhere, Affected.

Look, I don't know what happened during the three years in which my account was inactive.  All I can post is what I know:

 

My account was fine when it went inactive, three years later it was banned for being 'hacked'.  I played tons of MMOs never had  a problem with any other, all share the same email address and one would think if hackers had access to my computer, that Darkfall would be the last thing they would try to get my info for, even gold hackers you would think would go after one of my other AAA subs.  I have an active virus subscription and consider myself rather careful.

 

I don't know how my account became compromised, doesn't matter at this point.  Althought I do have a suspicious it may have beend done through their forums, ofc I can't prove this.  What I do care is that they were completely incapable of fixing what happened.  Or, even slightly helping me.  

  Onigod

Apprentice Member

Joined: 3/24/07
Posts: 675

12/16/12 6:07:45 PM#30

Saying why would i forget my account details makes no sense..

 

Why would they lose ur account details if mine acount since launch is still there? they wont

  crysent

Advanced Member

Joined: 6/01/05
Posts: 831

 
OP  12/16/12 6:09:06 PM#31
Originally posted by Onigod

Saying why would i forget my account details makes no sense..

 

Why would they lose ur account details if mine acount since launch is still there? they wont

Look, I don't know how I can prove this, I have my account details because they EMAILED them to me a month ago when they were fixing my account.

 

I am not sure what happened if they somehow screwed up my account, or deleted it in the process of restoreing it, or transfering it.  I don't know, neither do you.

 

The replies I'm starting to get to this post are absurd.  Like I would make all this up, or it would be so simple as I would have forgotten my username which I have in my email because they SENT IT TO ME a month ago.  They reset my password.

 

I don't know what happened, or how it happened, if i did obviously I would not be here posting about it and feeding people who can't fathom that something on their end got screwed up.  Why is my story so hard to believe?

 

Is AV's reputation so good that it is unfathonable they could screw something up?  It doesn't really matter to me, It's not the screw up that is making me mad, its the customer support.

  BigMango

Advanced Member

Joined: 10/10/06
Posts: 1839

12/16/12 6:13:57 PM#32

It did the same thing to me (no account when I tried to log in).

What you have to do is first click on "BUY" and then you get to the page to enter your information (username - you can enter the same one as the old one; Name, address,...). At the bottom of that page you select "I have purchased Darkfall Online in the past." and there you can enter your old account.

This will link your old account to the new one and give you the discounted subscription only price.

Did you do this?

 

  Tredo

Apprentice Member

Joined: 5/17/04
Posts: 191

12/16/12 6:15:26 PM#33
Just for this reason alone... I will again, not be playing this game. Some companies just have bad security, bad CS, or something that just doesn't sit right. Too bad for your issues, that stinks! Good to hear though, was about a 50/50 on this game, but now im 100% not going in.

  crysent

Advanced Member

Joined: 6/01/05
Posts: 831

 
OP  12/16/12 6:16:16 PM#34
Originally posted by BigMango

It did the same thing to me (no account when I tried to log in).

What you have to do is first click on "BUY" and then you get to the page to enter your information (username - you can enter the same one as the old one; Name, address,...). At the bottom of that page you select "I have purchased Darkfall Online in the past." and there you can enter your old account.

This will link your old account to the new one and give you the discounted subscription only price.

Did you do this?

 

Yes.

 

This is where I get the information "Account not found" or something like that.

  n00bit

Novice Member

Joined: 5/03/05
Posts: 349

12/16/12 6:35:50 PM#35

I'm also getting this. I'm a bit of a pack rat so I save all my old emails(original purchase and account registration). Attempt to link: Not found. Attempt to reset: Not found. Any other company I'd call it a system error...but with these fellas I wouldn't be surprised if it were a quick cash grab to have people purchase an entirely new account instead of resub an old one.

 

Edit: Hah, just tried to register to see what would happen and it let me use my old username...seems my account no longer exists.

  Lucylooselegs

Novice Member

Joined: 12/08/12
Posts: 4

12/16/12 7:31:53 PM#36

This is AV we're dealing with.

I promise, you will be less ans less impressed as you play DFUW beta :D

I put up with AV's shortcomings because at the end of the hard road, they do produce an amazing game.

  Retired

Apprentice Member

Joined: 4/02/08
Posts: 659

12/16/12 9:05:08 PM#37
Welcome to Adveturine.
  gigat

Advanced Member

Joined: 6/24/10
Posts: 597

12/16/12 9:52:38 PM#38

OP, it sucks to hear about this.  I hope you get it sorted out.  Just out of curiosity, when you tried to login with your old account, were using the new website?  Or were you trying to login via the old account management website?

Here's the link to the old account management site: https://accounts-us.darkfallonline.com/account/

 

Not sure if that's going to help or not.

  tralla

Advanced Member

Joined: 10/08/06
Posts: 292

12/16/12 10:00:27 PM#39
Seems easier to just pay the extra 15£..
  User Deleted
12/17/12 1:37:34 AM#40

imo, its better to stay clear, as the company has demonstrated their pathetic poor customer services, even sony, blizzard does better than this.

i would guess your problem is due to df1 being decommissioned and somehow it's still showing as ban etc.., hence not being able to link it when u pre-ordered dfuw.

as suggested if u are really that desperate to throw $$ at AV again or just walk away

my 2c

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