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The Pub at MMORPG.COM  » Need help to complain on un-ethical MMORPG company

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30 posts found
  yylee82000

Novice Member

Joined: 12/14/12
Posts: 3

 
OP  12/14/12 5:06:47 AM#1

Hi All,

I am kinda new at the world of MMORPG, pleae excuse me.

I have a bad experience on my first MMORPG game....and i really like to know where i can actually file a complaint on this company.

Is there a governing body that handles such cases? I hope there is such body to investigate and close down this company for good.

PS: Dont ever play anything developed by MIRA game. You will regret it.

Kindly let me know.

Thanks

  Ichmen

Apprentice Member

Joined: 4/15/06
Posts: 1236

hatred enriches.life is a prison, death a release.

12/14/12 5:14:54 AM#2

depends on the country you live in. most wont do anything as its a private company that is hosting the game. 

unless there is some form of money fraud people tend to not care. if it is money related you can try dealing with it via the company you used to buy stuff (credit card/paypal.. ect) but as for actually filing a claim against them, not really no.

CPU: Intel Core i7 CPU 860 2.8GHz
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<

  Derros

Novice Member

Joined: 2/16/09
Posts: 1026

12/14/12 5:24:05 AM#3
you usually move on, lesson learned.
  Quirhid

Elite Member

Joined: 1/28/05
Posts: 5728

Correcting wrongs on the Internet...

12/14/12 6:02:34 AM#4
No body to complain to, no way to get your money back. And being unhappy with the service is not good enough reason to even try.

I skate to where the puck is going to be, not where it has been -Wayne Gretzky

  Novusod

Advanced Member

Joined: 5/30/09
Posts: 877

12/14/12 6:10:07 AM#5

You can always complain to the Better Business Buro to atleast warn future people of their scams.

 

Otherwise just move on.

  scotty899

Novice Member

Joined: 1/01/06
Posts: 173

12/14/12 6:11:43 AM#6
mira?
  moguy2

Novice Member

Joined: 9/20/12
Posts: 364

Wish I had something positive to say =(

12/14/12 6:12:41 AM#7
Originally posted by Novusod

You can always complain to the Better Business Buro to atleast warn future people of their scams.

 

Otherwise just move on.

Better Business Donkey? Thanks for the chuckle

  muffins89

Apprentice Member

Joined: 10/15/12
Posts: 1255

12/14/12 6:16:57 AM#8
Originally posted by moguy2
Originally posted by Novusod

You can always complain to the Better Business Buro to atleast warn future people of their scams.

 

Otherwise just move on.

Better Business Donkey? Thanks for the chuckle

Burro

I think the prostitute mod corrupted your game files man. -elhefen

  Dibdabs

Elite Member

Joined: 5/29/08
Posts: 2515

12/14/12 6:24:39 AM#9
Originally posted by yylee82000

 

Is there a governing body that handles such cases?

Yes, it's you.  What you want will NEVER happen in a million years, so just shrug your shoulders, leave it and don't look back.  It's a GAME - nothing important.

  Reklaw

Advanced Member

Joined: 1/07/06
Posts: 6168

The adult I am takes care of most things real life. However my inner-child is a GAMER!!

12/14/12 8:34:36 AM#10
Originally posted by yylee82000

Hi All,

I am kinda new at the world of MMORPG, pleae excuse me.

I have a bad experience on my first MMORPG game....and i really like to know where i can actually file a complaint on this company.

Is there a governing body that handles such cases? I hope there is such body to investigate and close down this company for good.

PS: Dont ever play anything developed by MIRA game. You will regret it.

Kindly let me know.

Thanks

Could you explain your un-ethical issue?

Else you should first contact the gamecompany itself? All depends on what type of issue you have, and since your are new to the world of MMORPG it might be wise to explain abit more about the issue you are having.

  Icewhite

Made History

Joined: 7/11/11
Posts: 6495

Pink, it's like red but not quite.

12/14/12 8:42:40 AM#11
Originally posted by Quirhid
No body to complain to, no way to get your money back. And being unhappy with the service is not good enough reason to even try.

Come on now, you don't have enough detail to make declarative absolutes like that.  OP didn't provide any detail at all.

Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  worldalpha

Novice Member

Joined: 11/03/11
Posts: 401

Working hard on WorldAlpha

12/14/12 8:55:48 AM#12
Yes, the BBB is probably your best bet.

Thanks,
Mike
Working on Social Strategy MMORTS (now Launched!) http://www.worldalpha.com

  LadyEuphei

Novice Member

Joined: 4/16/12
Posts: 226

12/14/12 9:03:04 AM#13
Originally posted by worldalpha
Yes, the BBB is probably your best bet.

I have tried the BBB for issues before and they are a joke. All they do is send your complaint to the company and than send the companies' "your SOL" letter to you. They are a glorified mailing service and do nothing to help with the issue. 

On the bright side the "your SOL" letter is completely true, you can't do anything in my experience. If it is really unethical, you can contact the internet community. There are always brilliant people out there looking to take a shot at bad buisness. 

  ZombieKen

Apprentice Member

Joined: 3/30/10
Posts: 4410

Zombie - Dead but still moving.

12/14/12 9:13:50 AM#14

Unless the activity was clearly criminal, as in it violated laws or regulations, then there's very little to do except contacting the game's customer service, explaining the situation and asking for resolution.

 

One key word here is "asking".  The consumer's position is so weak that "demanding" a resolution will do very little other than having the account banned.  I've seen numerous posts from players where this has happened.

MSOTSG with PPE : Massively Single-player Online Task-driven Storyline Game with Purchasable Performance Enhancements *grin*

  greenreen

Hard Core Member

Joined: 11/19/12
Posts: 1516

12/14/12 9:29:33 AM#15

I too thought of BBB but it's a voluntary service. Companies aren't mandated to use it so you won't find all of them there.

You can make complaints on this site and get more coverage sometimes - at least the public can see your complaint and resolution attempts. http://www.ripoffreport.com/

I can't remember the name of the other site like ripoff - it had the word consumer in it but it also let you lodge complaints publicly.

 

 

If it was considered an internet scam you might be able to petition them to investigate here. http://www.ic3.gov/complaint/default.aspx

http://en.wikipedia.org/wiki/Internet_Crime_Complaint_Center

"The Internet Crime Complaint Center, also known as IC3, is a multi-agency task force made up by the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).[1]"

If you aren't in the US, well, I don't know what they do lol

  fnorgby

Novice Member

Joined: 11/17/05
Posts: 158

12/14/12 12:18:06 PM#16
Originally posted by LadyEuphei
Originally posted by worldalpha
Yes, the BBB is probably your best bet.

I have tried the BBB for issues before and they are a joke.

The reason you think they're a "joke" is because, like a lot of people, you assumed they had some authority.  They don't, they never claimed to, and they never will.  It's a non-profit organization that collects complaints and attempts to mediate between customer and business.  That is all they do.

If the business doesn't care to resolve a problem or doesn't agree that there *is* a problem, then all the BBB does is register the complaint in their database.

When you're looking for service, and are unsure whom to deal with, you can call the BBB and ask for information about complaints and how they are handled.  In some industries, having a clean reputation with the BBB is important.  In others, it's meaningless.

tl;dr: No one ever said the BBB was a business police force, or that they could force companies to be nice.  Somehow, the American public invented that bullshit all on their own.  The fact you fell for it isn't the BBB's fault.

I can also roleplay the tower in a chess game and shout "is that a peasant at the horizon I see? I will smash it I will! Oh damn I broke one of my merlons!". -- maji

  Quizzical

Guide

Joined: 12/11/08
Posts: 13823

12/14/12 12:41:47 PM#17

If they did something fraudulent, such as charging your credit card $100 when you only agreed to pay $10, then you could take it up with your credit card company.  But shy of actual fraud like that, there's not much you can do.

You could perhaps explain what happened and if your story is sufficiently outrageous, hope that it gets passed around.  But if it's nothing more than a routine case of, say, changing the contents of a pay to win item mall, or making the probability that you get a "good" item out of a random item box from the item mall lower than you were hoping, then your story would merely be one more example of what everyone and his neighbor's dog knows commonly happens with pay to win item malls.

  Grunty

Hard Core Member

Joined: 4/06/04
Posts: 6933

12/14/12 7:44:08 PM#18
Unethical behavior is not necessarily illegal behavior. 
  bishbosh2

Apprentice Member

Joined: 7/13/12
Posts: 66

12/14/12 8:27:10 PM#19
i lodged a complaint against gpotato with BBB and Gpotato sorted everything out asap and apologised. Note: it was a money related issue. If your complaint is something about non money related it probably wont be taken seriously. 
  Quirhid

Elite Member

Joined: 1/28/05
Posts: 5728

Correcting wrongs on the Internet...

12/14/12 8:30:36 PM#20
Originally posted by Icewhite
Originally posted by Quirhid
No body to complain to, no way to get your money back. And being unhappy with the service is not good enough reason to even try.

Come on now, you don't have enough detail to make declarative absolutes like that.  OP didn't provide any detail at all.

It is likely. Can you say it isn't?

I skate to where the puck is going to be, not where it has been -Wayne Gretzky

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