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Guild Wars 2

Guild Wars 2 

General Discussion  » mysterious wave of suspension

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64 posts found
  speedyfox

Novice Member

Joined: 11/07/08
Posts: 19

 
OP  11/28/12 10:57:41 AM#1

an awesome game with a bad administration, has not bought the game a month and my account was mysteriously suspended and they do not say anything, lately there has been a wave of suspension of accounts without reason or explanation, the game is good buy at your own risk I sent a ticket and they replied as follows:

"We are in the process of Investigating this issue for you and you Should receive an update as soon as we have more information to provide. We may need more time if you contacted us on the weekend or holiday, but someone will respond to this support ticket as soon as possible.

 

Regards,

Harry

NCsoft Account Support "

 

  Kuppa

Apprentice Member

Joined: 9/24/10
Posts: 3443

The problem with censorship is ********

11/28/12 11:00:41 AM#2
Have any data to back up the "mysterious wave of suspension"?


  Indrome

Novice Member

Joined: 5/03/12
Posts: 294

This is like trying to drive straight through Schroedinger's minefield!

11/28/12 11:03:17 AM#3

I think  I have a spare... let me see.

*reaches into his pocket and hands over a little bag of patience*

Are you intentionally TRYING to be mad at ArenaNet for something? Oo

  BethelsBoy

Advanced Member

Joined: 9/18/08
Posts: 209

"What I have shown you is reality. What you remember, that is the illusion."

11/28/12 11:04:43 AM#4
It doesn't make them bad people for doing this to your account. They could have possibly just stopped a hacker from accessing your account or was notified of strange activity concerning your account.  With the huge amount of accounts getting hacked these days, companies really have to start keeping their customers' accounts as safe as possible.

  speedyfox

Novice Member

Joined: 11/07/08
Posts: 19

 
OP  11/28/12 11:15:37 AM#5

yes I'm angry at ArenaNet they suspended my account for no apparent reason I know the rules of the game have never done anything to have my account suspended, tried to log into the game and got this message, I live outside the United States, here the game costs 2x more ,more taxes... I actually spent some money in the game, I'm not crazy to break the game's rules.

I know that a suspension is not permanent but I sent a ticket already and until now I had no more answers and I'm very careful with my account I never give my personal data for Nobody.

  ButeoRegalis

Apprentice Member

Joined: 9/02/10
Posts: 384

11/28/12 11:20:57 AM#6
Yep, could be your account was used for spamming. Maybe it even got hacked? Or you used an in-game name that's offensive? Lots of possible legit reasons for suspension.
  Volkon

Novice Member

Joined: 9/14/10
Posts: 3813

Facts do not require fiction for balance.

11/28/12 11:23:03 AM#7
Originally posted by speedyfox
yes I'm angry at ArenaNet they suspended my account for no apparent reason I know the rules of the game have never done anything to have my account suspended, tried to log into the game and got this message, I live outside the United States, here the game costs 2x more ,more taxes... I actually spent some money in the game, I'm not crazy to break the game's rules

 

They never suspend accounts for no reason. Maybe there's no reason apparent to you, or maybe there's something you're not telling us, we don't know... but I guarantee there's a reason, be it right or wrong.

 

Now... let's think this through logically. The message says for an account issue. First question... where'd you buy your game code from? ANet directly or a third party discount place, or something else? 

Oderint, dum metuant.

  speedyfox

Novice Member

Joined: 11/07/08
Posts: 19

 
OP  11/28/12 11:24:44 AM#8
Originally posted by Volkon
Originally posted by speedyfox
yes I'm angry at ArenaNet they suspended my account for no apparent reason I know the rules of the game have never done anything to have my account suspended, tried to log into the game and got this message, I live outside the United States, here the game costs 2x more ,more taxes... I actually spent some money in the game, I'm not crazy to break the game's rules

 

They never suspend accounts for no reason. Maybe there's no reason apparent to you, or maybe there's something you're not telling us, we don't know... but I guarantee there's a reason, be it right or wrong.

 

Now... let's think this through logically. The message says for an account issue. First question... where'd you buy your game code from? ANet directly or a third party discount place, or something else? 

ANet directly with an international card

  Voqar

Advanced Member

Joined: 1/28/04
Posts: 477

11/28/12 11:27:37 AM#9

ANet is pretty rigid with enforcement and it's kind of unlikely that someone would ADMIT to violating the TOS or whatever.  ANet puts the smack down for things many games do not (which I love) and well beyond blatant exploiting and cheating.  For ex:

You get banned for your 1st naming violation (might've been pet, guild, or character name), for ex.

You can get banned for inappropriate chat use.

If you are basing your expectations upon other games, you might wanna check out ANets TOS and rules a bit more deeply since you may not have even realized you did something ban-worthy.

 

Premium MMORPGs do not feature built-in cheating via cash for gold pay 2 win. PLAY to win or don't play.

  Volkon

Novice Member

Joined: 9/14/10
Posts: 3813

Facts do not require fiction for balance.

11/28/12 11:28:11 AM#10
Originally posted by speedyfox
Originally posted by Volkon
Originally posted by speedyfox
yes I'm angry at ArenaNet they suspended my account for no apparent reason I know the rules of the game have never done anything to have my account suspended, tried to log into the game and got this message, I live outside the United States, here the game costs 2x more ,more taxes... I actually spent some money in the game, I'm not crazy to break the game's rules

 

They never suspend accounts for no reason. Maybe there's no reason apparent to you, or maybe there's something you're not telling us, we don't know... but I guarantee there's a reason, be it right or wrong.

 

Now... let's think this through logically. The message says for an account issue. First question... where'd you buy your game code from? ANet directly or a third party discount place, or something else? 

ANet directly with an international card

 

International card? I'm not exactly sure what that is... but is it possible that card itself has issues? Was there any charge-backs or transactions that failed to process? If the payment didn't go through properly you could expect this type of message for example. (I was at first wondering if it was a key issue, hence the original question.)

 

Basically, can you verify, with certainty, that ANet was paid in full for the game and that the transaction wasn't reversed? (Best to be prepared with this info, just in case.)

Oderint, dum metuant.

  botrytis

Elite Member

Joined: 1/04/05
Posts: 2505

11/28/12 11:29:19 AM#11
Originally posted by Arcondo87
[mod edit]

It is NOT a joke. They take the game serious. Your answer is just plain hogwash to feed the 'HATE MACHINE' . I guess you needed to be a negative nancy and rant rather then actually thinking there may be something going on.

 

If there was a mistake, they will fix it. They have the same turn around time on items as Trion or Blizzard does with their sub games.

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  Voqar

Advanced Member

Joined: 1/28/04
Posts: 477

11/28/12 11:31:24 AM#12
Originally posted by Arcondo87
[mod edit]

 

Getting banned for exploiting doesn't make ANet a joke.  As a player you have a choice when you find a bug or exploit.  Report it, or abuse it.  ANet bans you if you abuse it.  Seems completely reasonable to me.  Too many players think games are about getting away with everything and anything you can get away with and blaming the devs for everything.  Coding games is complex and bugs and stuff WILL happen, period.  It's up to you how you react, and it's up to them how they handle abusers.  ANets policies on how they handle abusers are no secret.

I'm upset with ANet over various issues, like not sticking to their original design and manifesto.  Like, real and significant issues.

Exploiters and cheaters crying because they got punished for abusing the game is a non issue, or, something to celebrate and be happy about.  I don't want to be in a game surrounded by cheaters or people with the mentality of abuse everything you can to get ahead.  Play the game (the right way) or go away.

Premium MMORPGs do not feature built-in cheating via cash for gold pay 2 win. PLAY to win or don't play.

  trenshod

Novice Member

Joined: 7/28/11
Posts: 129

11/28/12 11:33:18 AM#13
If I were suspened for no apparent reason I think I would be a bit upset as well. Considering Anet likes to throw the ban hammer around on a regular basis.
  killion81

Advanced Member

Joined: 8/31/06
Posts: 888

11/28/12 11:34:14 AM#14
Maybe they though the bot or hack software you were using provided you with an unfair advantage over other players?
  FrodoFragins

Hard Core Member

Joined: 4/29/10
Posts: 2764

11/28/12 11:35:24 AM#15
Originally posted by Arcondo87
[mod edit]

Are you claiming people are getting banned for reporting bugs?  Or are they finding them but not reporting them?  Or are tehy reporting them but continuing to exploit?

  speedyfox

Novice Member

Joined: 11/07/08
Posts: 19

 
OP  11/28/12 11:38:19 AM#16
Originally posted by Volkon
Originally posted by speedyfox
Originally posted by Volkon
Originally posted by speedyfox
yes I'm angry at ArenaNet they suspended my account for no apparent reason I know the rules of the game have never done anything to have my account suspended, tried to log into the game and got this message, I live outside the United States, here the game costs 2x more ,more taxes... I actually spent some money in the game, I'm not crazy to break the game's rules

 

They never suspend accounts for no reason. Maybe there's no reason apparent to you, or maybe there's something you're not telling us, we don't know... but I guarantee there's a reason, be it right or wrong.

 

Now... let's think this through logically. The message says for an account issue. First question... where'd you buy your game code from? ANet directly or a third party discount place, or something else? 

ANet directly with an international card

 

International card? I'm not exactly sure what that is... but is it possible that card itself has issues? Was there any charge-backs or transactions that failed to process? If the payment didn't go through properly you could expect this type of message for example. (I was at first wondering if it was a key issue, hence the original question.)

 

Basically, can you verify, with certainty, that ANet was paid in full for the game and that the transaction wasn't reversed? (Best to be prepared with this info, just in case.)

the bill not yet arrived at my house but I can access it through the website and it appears a debt in dollars by pay pal $ 59.99

  speedyfox

Novice Member

Joined: 11/07/08
Posts: 19

 
OP  11/28/12 11:40:12 AM#17
Originally posted by trenshod
If I were suspened for no apparent reason I think I would be a bit upset as well. Considering Anet likes to throw the ban hammer around on a regular basis.

thanks for understanding me

  Boldyn

Novice Member

Joined: 12/29/04
Posts: 261

11/28/12 11:40:49 AM#18

I, must say, that there is, something, with your post, that makes it, hard to read, but, I am not sure, what it is, any ideas?

 

,

 

....

  Razperil

Novice Member

Joined: 9/13/04
Posts: 307

Everything has it's time and its place, know yours?

11/28/12 11:42:12 AM#19
Originally posted by speedyfox

an awesome game with a bad administration, has not bought the game a month and my account was mysteriously suspended and they do not say anything, lately there has been a wave of suspension of accounts without reason or explanation, the game is good buy at your own risk I sent a ticket and they replied as follows:

"We are in the process of Investigating this issue for you and you Should receive an update as soon as we have more information to provide. We may need more time if you contacted us on the weekend or holiday, but someone will respond to this support ticket as soon as possible.

 

Regards,

Harry

NCsoft Account Support "

 

Clearly you did something wrong regardless of what you think otherwise.. How many of your kind post these topics for outcry? I have been with NCsoft for quite a long time and not "once" have I ever had problems with them. Don't tell me I'm just lucky either. "You reap what you sow", is how the saying says :)

  speedyfox

Novice Member

Joined: 11/07/08
Posts: 19

 
OP  11/28/12 11:43:16 AM#20
Originally posted by Boldyn

I, must say, that there is, something, with your post, that makes it, hard to read, but, I am not sure, what it is, any ideas?

 

,

 

....

I am using a translator I do not speak English but here was one of the only places I found to express myself. sorry.

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