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The Pub at MMORPG.COM  » Blizzard Sued over lax B.Net Security; Profiting on Authenticators

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195 posts found
  Lugors

Apprentice Member

Joined: 10/06/12
Posts: 179

11/16/12 8:25:52 PM#161
As many people have pointed out, authenticators are there to save the customer from himself.  Despite the web testimonials to the contrary, if you were hacked, it was your own fault for either buying gold, leveling services or going to a compromised website without adequate antivirus or spyware protection.

This is like faulting the bank for being robbed.  Here is the equation.  Blizzard has money.  Lawyers want Blizzard's money.  Sue Blizzard and hope they settle. Profit!

If lawsuit gains any traction it will set a horrible precident.  No company should be responsible for it's customer's stupidity. 
 
  Consequence

Advanced Member

Joined: 7/29/04
Posts: 358

11/17/12 12:50:07 PM#162
Originally posted by asmkm22
Originally posted by Consequence

Could you provide that information please? I would like to know how they have not profitted from an authenticator that is less than a pound and costs $9 to ship.

 

Link or it is nonsense. 

I guess I'd need to know your location to answer that.  In the US, the authenticators are $6.50 with no shipping charges.  I don't have access or time to research up the link, but several years ago Blizzard addressed the issue by stating they buy the devices from Vasco at the bulk price of around $6.50 each.

It was a big deal for them at the time, because they were eating the cost of shipping the devices to people (at least in the US).  They did it because it was still cheaper than what it was costing in manpower to deal with the high rate of hacked account complaints.

Maybe the devices have come down in price for Blizzard recently, I don't know.  What I do know is that the whole program is not intended to be for profit.  It's there because the comprimised accounts were costing them money and they needed more preventative measures available.

 

If you really don't want to pay for the authenticator, you can just download the mobile app for free and avoid the cost entirely.

Again, where is that link to their "financials" that say they didnt profit from the sales of authenicators? I am waiting on it.  I have looked at every public document I could find from activision and I see no such "financials" did you just make that up?

 

I can tell you 1 thing, In Blizzard's official response to the lawsuit they denied a lot of things:

   1)They denied the claim that they didnt give users proper noticifcation of the August Battle.net hack. 

    2) they denied the claim that the authenticator is required to keep the minimum level of security.

 

 

BUT, the 1 claim they absolutely did NOT deny was the claim that they have profited from the sales of Authenicators, and that is a MAJOR assertion of the lawsuit. If it wasnt true, it would be the most easily refuted of all the claims made by the plaintiff. So, that it itself seems torefute your claim, which is why I would like to know what you base this claim on by providing a link.

see for youself

http://www.gameinformer.com/b/news/archive/2012/11/12/blizzard-sued-in-class-action-lawsuit.aspx

 

Furthermore, there are other things working against Blizz here. On may 22 they issues a reponse to all the diablo account hacks saying that no customers with authenticators had been hacked. On may 26th, after a massive outcry rom people on the boards refuting that claim, they issues a statement saying people with Authenticators had in fact been hacked. At the very least, it is very aparent they have not been honest.

The mere act of forcing people to use their email as the account name shows a complete lack of respect for customers security. 

  Novusod

Advanced Member

Joined: 5/30/09
Posts: 877

11/17/12 12:58:58 PM#163
Originally posted by erictlewis

Law suits are one thing. You got to win them first, and hope the other guy does not appeal.  

The thing about these class actions is that the lawers make most of the money.  I been in a few of those as well.  The most I ever got was 14 bucks over one of them due to so many folks.  I am in a pending one against vonage, lol I bet I never see a dime after the lawers are done. 

 

Class action suits really arn't about getting money for the victims. These lawsuits are about punishing the company and also getting a cease and desist order going. If succesful they can change industry practices which yeilds a benifit out for those not even involved in the lawsuit. If a bunch of lawyers make a bunch of money off the deal who cares. The long term result is a positive one for society as a whole.

  kturock

Novice Member

Joined: 4/06/11
Posts: 16

11/17/12 4:33:28 PM#164
Originally posted by asmkm22
Originally posted by kturock

WRONG. Read my 1st post.

My acount was hacked 1 year after I UNISTALLED AND QUIT PLAYING THE GAME. I never gave anyone the password. I used an uncommon password. ie. not password, wow my account, 1234, et c.

I quit the game. I cancelled my subscription. I unistalled the game.

I got serveral notices from WoW stating I was doing illegal activity and about to be locked, then it was locked; all within the space of several hours WHILE I WAS AT WORK. By the time I got home, my account was locked. I called the toll free number and talked to a CSR. They said the same BS you did.

I told them that I quit playing WoW over a year earlier, when my subscription ran out. The agreed that my subscription was inactive and didn't know how it had activity, even though the admitted it did. I told them to cancel, close, delete or whatever was needed to keep the account from being used. The CSR said he couldn't do anything more than was already done. He couldn't even delete it, just lock it.

Don't tell me that Blizzrd or WoW has never been hacked, because I have been.

I work with a guy who has 3 accounts, 1 for him and 1 for each of his 2 kids. All 3 have authenticators. All 3 have been hacked before and after having the authenticators. All use complex passwords.

WoW is responsible for our informations security; just the same as bank cards, charge cards and all internet accounts are liable.  When a bank gets it's account hacked, like discover card, they cancel the accounts and issue new ones. 1 of charge card companies even gave 1 year of free ID protection from an independant company.After 1 year, you had the choice to renew or cancel. It was on the national news.

 

So let me get this straight...

You think someone "hacked" into your account, activated and paid for a new subscription, then proceeded to... "do illegal activity"?  Something is missing from your story here, because if you cancelled/uninstalled/etc, then what exactly did they do, if not resub you?  That makes no sense.

Sounds more like you got one of many "real" emails from Blizzard claiming illegal activity just to get you to try in log into a fake site to harvets credentials.  As for Blizzards end, they probably just started telling you whatever they could to get you off the phone, because your story is a bit off.

I don't know how it's off. I called Blizzard's customer support. I never replied to any email. I never logged in to any site. They said they did lock the account because it had illegal activity. They don't know how it was in use, since my subscription wasn't paid, but it was used.

I had no contact with Blizzard or WoW until the 3-4 notices. Then I called them, from the number on their website; not from any email.

They locked the account. They annotated that I agreed to never use it again and have not used it for 1 year; and that any further activity was fraudulant.

Someone hacked into Blizzards site. They got my info and hacked my account. They started using the account. Blizzard claims it wasn't possible, but it happened and they agreed it did. I gave them my secondary email address.

I received a confirmation email from Blizzard to my secondary email account. Any official emails from Blizzard are to that account. Offering me to return or free play or upgrades.

Anything to my primary account is phishing.

Since I don't play WoW or D3, it's all moot to me.

But to say Blizzard has never been hacked is BS. That's why they changed everything to 1 server and closed down the others. [warcraft, starcraft and diablo had different servers than WoW originally.] That's why they started selling authenticators; because they know their security was/is, crappy.

  fiftyplusgeek

Elite Member

Joined: 8/17/12
Posts: 676

11/17/12 4:38:22 PM#165
These are the same people who demonize corporations for being greedy. Go figure.

I am no longer responsible for anything my phone decides is correct in the way of word choices and punctuation.

  TheHavok

Advanced Member

Joined: 7/13/04
Posts: 2437

"Free crack and everybody gets laid."

11/17/12 4:43:48 PM#166

Another really popular way for scammers/hackers to get your information is to hack the guild sites and fansites.  WoW has, by far, the most fansites and guild websites out of any game.

The guild sites especially have weak security because they are usually cheaply made and paid for.  Once the website is made, the guild leader starts recruiting people from in-game and they will request that the new recruit creates an account on their website.  If that new recruit makes the mistake of using the same, or similar, account name and password, then chances are, that player will be hacked in the future.

This has even happened to me in Everquest 2 and I started getting scam emails sent to me on my alternative email address that I used to sign up for some guild's website.  When I first saw the scam email I thought to myself "thats weird, why is Sony sending me this stuff on this email" and then I realized what had happened.

  Ozmodan

Elite Member

Joined: 2/27/07
Posts: 6821

11/17/12 4:55:06 PM#167
This is a frivilous law suite.  Some lawyer trying to make a name for themselves.  The authenticator is just another method for  protecting your account.  Silly to even argue about it.  They have zero chance of succeeding.
  User Deleted
11/17/12 5:01:24 PM#168

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

  fiftyplusgeek

Elite Member

Joined: 8/17/12
Posts: 676

11/17/12 5:16:13 PM#169

I don't know how anyone could possibly hack a Blizzard account. After reading this thread, I decided to log in to my BattleNet account just to make sure everything was fine. I keep an authenticator attached even though I don't play because...well, you know.

This is what happened.

  • Logged in with my email and password. Asked for my auth code.
  • Entered the code. Received a wrong code message.
  • Re-entered the next code. Received another wrong code message.
  • Clicked on the "Can't Log In" link.
  • Entered my name and email address. Code sent to my phone.
  • Entered the code sent to me. Received a wrong code message.
  • Re-sent the code. Received a new one. Entered it and received another wrong code message.
  • Resent the code again. Received another new code and entered it. This one worked.
  • Received a mail asking me to remove and re-attach my authenticator.
  • Removed the authenticator. I was prompty logged out.
  • Logged back in. I was told my account was disabled because of suspicious activity. *groan*
  • Followed the instructions to re-enable my account.
  • Re-enabled my account.
  • Went to the support page and wrote a nasty response about the experience. Pressed sumbit.
  • Received a "browser cannot display this page" message.
  • Closed my browser and gave up vowing to never visit a Blizzard website again.

I guess hackers are just very persistent.

 

I am no longer responsible for anything my phone decides is correct in the way of word choices and punctuation.

  zephermarkus

Novice Member

Joined: 7/07/09
Posts: 226

11/17/12 5:21:29 PM#170
Originally posted by zipzap
Originally posted by Roxtarr
Authenticators weren't created because of bad security on Blizzard's end.  They were created to protect gamers from themselves.

very true and the mobile version is also free...

Here come teh fanboys!! Blizzard have my babies! I  will say this once it is never the consumers fault!

  Karahandras

Advanced Member

Joined: 8/11/08
Posts: 1669

All it takes for evil to succeed is for the good to stand by and do nothing

11/17/12 5:22:15 PM#171
Originally posted by Psychow

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

Can that car be opened and started with a screwdriver?

  User Deleted
11/17/12 5:22:45 PM#172
Originally posted by grimgryphon

I don't know how anyone could possibly hack a Blizzard account. After reading this thread, I decided to log in to my BattleNet account just to make sure everything was fine. I keep an authenticator attached even though I don't play because...well, you know.

This is what happened.

  • Logged in with my email and password. Asked for my auth code.
  • Entered the code. Received a wrong code message.
  • Re-entered the next code. Received another wrong code message.
  • Clicked on the "Can't Log In" link.
  • Entered my name and email address. Code sent to my phone.
  • Entered the code sent to me. Received a wrong code message.
  • Re-sent the code. Received a new one. Entered it and received another wrong code message.
  • Resent the code again. Received another new code and entered it. This one worked.
  • Received a mail asking me to remove and re-attach my authenticator.
  • Removed the authenticator. I was prompty logged out.
  • Logged back in. I was told my account was disabled because of suspicious activity. *groan*
  • Followed the instructions to re-enable my account.
  • Re-enabled my account.
  • Went to the support page and wrote a nasty response about the experience. Pressed sumbit.
  • Received a "browser cannot display this page" message.
  • Closed my browser and gave up vowing to never visit a Blizzard website again.

I guess hackers are just very persistent. 

 

Hey that's a neat story grimgryphon. I've had a WoW authenticator for 4+ years and have never,  not ONCE, zero, i.e. it hasn't happened ever, had any of the issues you described. I think the issue may be a user error. Like maybe you have the wrong authenticator serial number attached to you account.

 

Either that or you are a liar.

  Lienhart

Novice Member

Joined: 5/21/07
Posts: 673

11/17/12 5:24:36 PM#173
Originally posted by Karahandras
Originally posted by Psychow

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

Can that car be opened and started with a screwdriver?

What do you know about network security and/or software security?

What do you know about hotwiring, jacking, or stealing cars?

Did you know that if you park a sport motorcycle in a condo daily (ie, live there) there is an extremely high chance someone will come in, pick it up, put it on a van, and dirve away with it and you will fail to sue the manufactorer, police, condo management AND the city?

Get your head out of your ass. Security is your own issue.

  DrunkWolf

Advanced Member

Joined: 5/07/09
Posts: 1120

11/17/12 5:29:06 PM#174
Originally posted by Lienhart
Originally posted by Karahandras
Originally posted by Psychow

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

Can that car be opened and started with a screwdriver?

What do you know about network security and/or software security?

What do you know about hotwiring, jacking, or stealing cars?

Did you know that if you park a sport motorcycle in a condo daily (ie, live there) there is an extremely high chance someone will come in, pick it up, put it on a van, and dirve away with it and you will fail to sue the manufactorer, police, condo management AND the city?

Get your head out of your ass. Security is your own issue.

 Security becomes their issue the second i have to put in any kind of personal info, such as a CC number.

  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

11/17/12 6:11:02 PM#175
Originally posted by DrunkWolf
Originally posted by Lienhart
Originally posted by Karahandras
Originally posted by Psychow

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

Can that car be opened and started with a screwdriver?

What do you know about network security and/or software security?

What do you know about hotwiring, jacking, or stealing cars?

Did you know that if you park a sport motorcycle in a condo daily (ie, live there) there is an extremely high chance someone will come in, pick it up, put it on a van, and dirve away with it and you will fail to sue the manufactorer, police, condo management AND the city?

Get your head out of your ass. Security is your own issue.

 Security becomes their issue the second i have to put in any kind of personal info, such as a CC number.

Oh, so they're supposed to come over to your house and make sure your internet connection is secure, that your PC is free of malware, that you're using proper antimalware protection, that you have good browsing habits, that you don't click on suspicious emails or links, etc.?

Asking a lot for that $15 per month, aren't we?

  DrunkWolf

Advanced Member

Joined: 5/07/09
Posts: 1120

11/17/12 7:11:51 PM#176
Originally posted by Rednecksith
Originally posted by DrunkWolf
Originally posted by Lienhart
Originally posted by Karahandras
Originally posted by Psychow

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

Can that car be opened and started with a screwdriver?

What do you know about network security and/or software security?

What do you know about hotwiring, jacking, or stealing cars?

Did you know that if you park a sport motorcycle in a condo daily (ie, live there) there is an extremely high chance someone will come in, pick it up, put it on a van, and dirve away with it and you will fail to sue the manufactorer, police, condo management AND the city?

Get your head out of your ass. Security is your own issue.

 Security becomes their issue the second i have to put in any kind of personal info, such as a CC number.

Oh, so they're supposed to come over to your house and make sure your internet connection is secure, that your PC is free of malware, that you're using proper antimalware protection, that you have good browsing habits, that you don't click on suspicious emails or links, etc.?

Asking a lot for that $15 per month, aren't we?

 i dont remember saying any of that in my post. good job makeing stuff up.

all im saying is if i put my personal info into their game i expect that info to be secure. and if they get hacked and it gets my acounts hacked because of it then its THEIR fault.

whats wrong with wanting my info secure ?  does it say in their TOS or somthing that they arnt responsible for my info when i give it to them?

  fiftyplusgeek

Elite Member

Joined: 8/17/12
Posts: 676

11/17/12 7:35:11 PM#177
Originally posted by Psychow
Originally posted by grimgryphon

I don't know how anyone could possibly hack a Blizzard account. After reading this thread, I decided to log in to my BattleNet account just to make sure everything was fine. I keep an authenticator attached even though I don't play because...well, you know.

This is what happened.

  • Logged in with my email and password. Asked for my auth code.
  • Entered the code. Received a wrong code message.
  • Re-entered the next code. Received another wrong code message.
  • Clicked on the "Can't Log In" link.
  • Entered my name and email address. Code sent to my phone.
  • Entered the code sent to me. Received a wrong code message.
  • Re-sent the code. Received a new one. Entered it and received another wrong code message.
  • Resent the code again. Received another new code and entered it. This one worked.
  • Received a mail asking me to remove and re-attach my authenticator.
  • Removed the authenticator. I was prompty logged out.
  • Logged back in. I was told my account was disabled because of suspicious activity. *groan*
  • Followed the instructions to re-enable my account.
  • Re-enabled my account.
  • Went to the support page and wrote a nasty response about the experience. Pressed sumbit.
  • Received a "browser cannot display this page" message.
  • Closed my browser and gave up vowing to never visit a Blizzard website again.

I guess hackers are just very persistent. 

 

Hey that's a neat story grimgryphon. I've had a WoW authenticator for 4+ years and have never,  not ONCE, zero, i.e. it hasn't happened ever, had any of the issues you described. I think the issue may be a user error. Like maybe you have the wrong authenticator serial number attached to you account.

 

Either that or you are a liar.

Hey that's an interesting response, Psychow.

It could have been a bad serial because -- like I said in my post -- I don't play but keep an authenticator attatched for security reasons.

Maybe you missed that part. Either that or you're illiterate.

I am no longer responsible for anything my phone decides is correct in the way of word choices and punctuation.

  SonofSeth

Novice Member

Joined: 12/17/05
Posts: 1897

Find a form
is free to roam

11/18/12 5:13:34 AM#178

This feels like a good spot to drop this article about internet security. Hopefully it puts some things in perspective.

 

Kill the Password: Why a String of Characters Can’t Protect Us Anymore

  Burntvet

Hard Core Member

Joined: 11/16/07
Posts: 2800

 
OP  11/18/12 11:39:28 AM#179

And finally, it seems, MMORPG.com got around to "reporting" this story, just about a week after other people did and this thread was started.

But really, it isn't "news" any more, when it is that old of a story.

They missed the boat, so why bother...

 

 

  Lienhart

Novice Member

Joined: 5/21/07
Posts: 673

11/18/12 11:49:30 AM#180
Originally posted by DrunkWolf
Originally posted by Rednecksith
Originally posted by DrunkWolf
Originally posted by Lienhart
Originally posted by Karahandras
Originally posted by Psychow

I own a car.

I could spend a little extra and add a car alarm for extra security.

If my car get's broken into, should I file a lawsuit against the car manufacturer because they didn't make the car impenatrable?

 

These kinds of lawyers need to be lined up and shot and left to rot in a mass grave....

Can that car be opened and started with a screwdriver?

What do you know about network security and/or software security?

What do you know about hotwiring, jacking, or stealing cars?

Did you know that if you park a sport motorcycle in a condo daily (ie, live there) there is an extremely high chance someone will come in, pick it up, put it on a van, and dirve away with it and you will fail to sue the manufactorer, police, condo management AND the city?

Get your head out of your ass. Security is your own issue.

 Security becomes their issue the second i have to put in any kind of personal info, such as a CC number.

Oh, so they're supposed to come over to your house and make sure your internet connection is secure, that your PC is free of malware, that you're using proper antimalware protection, that you have good browsing habits, that you don't click on suspicious emails or links, etc.?

Asking a lot for that $15 per month, aren't we?

 i dont remember saying any of that in my post. good job makeing stuff up.

all im saying is if i put my personal info into their game i expect that info to be secure. and if they get hacked and it gets my acounts hacked because of it then its THEIR fault.

whats wrong with wanting my info secure ?  does it say in their TOS or somthing that they arnt responsible for my info when i give it to them?

And if I pay $14,000 for a Fireblade, I don't want it to be stolen either.

What the hell is your point? Sounds REALLY self-righteous.

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