Trending Games | Elder Scrolls Online | Crowfall | Star Wars: The Old Republic | Guild Wars 2

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,931,987 Users Online:0
Games:768  Posts:6,343,279
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online AD2460 ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Angry Birds Epic Anime Ninja Anime Pirates Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord 2 Archlord X Ascend: Hand of Kul Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blackguards 2 Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Boot Hill Heroes Borderlands 2 Borderlands: The Pre-Sequel Bound by Flame Bounty Bay Online Brain Storm Bravada Bravely Default Bravely Second Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Cast & Conquer Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Child of Light Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crowfall Crusaders of Solaris Cultures Online Cyber Monster 2 Cyberpunk 2077 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark Souls 2 Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Dead Island Dead Island 2 Dead Island: Riptide Deco Online Deep Down Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Divinity: Original Sin Dofus Dominus Online Dragon Age: Inquisition Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Fin Soup Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Drakengard 3 Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dungeon of the Endless Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout 4 Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Fearless Fantasy Ferentus Ferion Fiesta Online Final Fantasy Type-0 HD Final Fantasy XI Final Fantasy XIV Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken Uprising Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GRAV GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods Rush Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Heart Forth Alicia Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes & Legends: Conquerors of Kolhar Heroes in the Sky Heroes of Atlan Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Icewind Dale: Enhanced Edition Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online Kill Strain King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings Era Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online Kyn L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Redemption LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Grimrock 2 Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Lichdom: Battlemage Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lords of the Fallen Lords of the Fallen 2 Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance Mass Effect 4 MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Middle-earth: Shadow of Mordor Midkemia Online Might & Magic Heroes Online Might & Magic Heroes: Kingdoms Might & Magic X: Legacy MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Moonrise Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mythborne Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Oort Online Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Overwatch Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Persona V Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pillars of Eternity Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints Pokémon X and Y PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Prodigy Project Blackout Project Gorgon Project Powder Project Titan Forums Project Wiki Project Zomboid Puzzle Pirates Quest for Infamy Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rail Nation Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of Sierra Realm of the Mad God Realm of the Titans Realms Online Rebel Galaxy Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Risen 3: Titan Lords Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sacred 3 Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Chance Heroes Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow Realms Shadow of Legend Shadowbane Shadowgate Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian South Park: The Stick of Truth Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Conflict Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Starbound Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Stormthrone Storybricks Stronghold Kingdoms Styx: Master of Shadows Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online TUG Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Terraria Thang Online The 4th Coming The Agency The Aurora World The Banner Saga The Banner Saga 2 The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Epic Might The Hammers End The Incredible Adventures of Van Helsing The Incredible Adventures of Van Helsing 2 The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West The Witcher 3: Wild Hunt Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Torment: Tides of Numenera Total Domination Transformers Universe Transistor Transverse Traveller AR Travia Online Travian Triad Wars Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Warflare Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune Wasteland 2 WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warriors World of Warships World of the Living Dead WorldAlpha Wurm Online Xenoblade Chronicles: X Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

EverQuest II

Everquest II 

The Tavern (General)  » Great Customer Service

14 posts found
  Aelious

Elite Member

Joined: 9/27/11
Posts: 2592

World > Quest Progression

 
OP  11/05/12 2:37:19 PM#1

This will make me look like a bafoon but it deserves to be said.  The other day I purchased an extra character slot from the marketplace.  It went into my inventory so I double clicked it and once it disapeared I figured it had been activated.  I logged out, noticed I had no option to create another character...  I took the path of least resistance and deleted an oft used character to play the new alt right then.  Once I was done for the night I submitted a CS ticket with my problem and request for an SC refund.

 

An hour after I sent my ticket in I got an automated message, about 2:18am.  Then I got a human response at 11:42am that issue would be passed up the line.  At 1:56pm I got a detailed message about how many slots I had and why but did not address my specific problem and the same again at 4:08 pm after I submitted more information about my problem.  Finally at 4:28pm I got the message that made me look like said bafoon:

 

The extra slot item is a "charm" itemization wise and since I had an empty slot on the character that purchased it the double click just equiped it to me... I hadn't actually "used" the extra slot yet.

 

I laughed, thanked them for their time feeling both relieved and foolish.  I was impressed though at the time and length they went to take care of my problem.  It's also worth pointing out that I'm silver sub right now so that has no bearing on service if it relates to account or marketplace issues.

  Cakeisyummeh

Novice Member

Joined: 4/12/12
Posts: 211

11/05/12 2:39:51 PM#2
The game is basically dead when compared to other games, of course it'll be easier for them to communicate with players <:
  Aeolron

Apprentice Member

Joined: 3/24/11
Posts: 664

Everyones a mmo vet these days :P

11/05/12 2:46:32 PM#3
Originally posted by Cakeisyummeh
The game is basically dead when compared to other games, of course it'll be easier for them to communicate with players <:

Well I wouldn't go as far as saying the game is " Dead " there still is a very active player base and seems to be growing and growing , so I think you need to actualy Play the game before making comments like that.

To the OP, yeah I never had any issues with SOE Customer support , the ONLY issue I had was when Vanguard first launched  and I would crash after every 45 minutes exacly , spent nine hours on the phone with them and their conclusion was it was my system, so I replaced almost all the hardware at the time so it was overly advanced for the game and still had the crashes, thats the only time I can recall having my gripes with SOE CS.

  strangiato2112

Spotlight Poster

Joined: 9/21/12
Posts: 1566

11/05/12 3:03:52 PM#4
Originally posted by Cakeisyummeh
The game is basically dead when compared to other games, of course it'll be easier for them to communicate with players <:

Compared with what other games?  WoW and GW2?  yes.

Compared with LOTRO and Rift?  no

  Rimmersman

Advanced Member

Joined: 10/15/12
Posts: 911

11/05/12 3:13:45 PM#5
Originally posted by Cakeisyummeh
The game is basically dead when compared to other games, of course it'll be easier for them to communicate with players <:

What a load of rubbish lol.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 6255

11/05/12 3:20:57 PM#6

They've always been pretty good about tickets I've submitted.  One time I had a bunch of ghost items in my inventory and they fixed that, removing the items.

How they implement some of their account consumables are weird or downright stupid.  You shouldn't feel embarassed that it was tricky to figure out.  That has to be the lamest way of implementing an extra slot that I can think of.  When I added extra character slots from the login screen they just appeared.  No charm item to figure out.  That would have confused me too!

Curse you AquaScum!

  Aelious

Elite Member

Joined: 9/27/11
Posts: 2592

World > Quest Progression

 
OP  11/05/12 3:35:38 PM#7
Lol, yeah it is confusing that it's a "charm". If it has to be itemized then a potion seems more fitting.

Player populations means a bit less in EQ2 since there is a level scaling system, detailed mercenaries and a lot of different things to do (the number of dungeons in EQ2 is remarkable). Two people with mercs can do at-level dungeon content if need be. Initial populations depend in what server you're on but populations across the board seem to be picking up.
  strangiato2112

Spotlight Poster

Joined: 9/21/12
Posts: 1566

11/05/12 7:24:18 PM#8
Originally posted by Aelious
Lol, yeah it is confusing that it's a "charm". If it has to be itemized then a potion seems more fitting.

Player populations means a bit less in EQ2 since there is a level scaling system, detailed mercenaries and a lot of different things to do (the number of dungeons in EQ2 is remarkable). Two people with mercs can do at-level dungeon content if need be. Initial populations depend in what server you're on but populations across the board seem to be picking up.

Also,not saying EQ2 has 250k subs or anything, but people have to realize just how many zones and instances there are in EQ2.  And the fact that guild halls are bigger than some games capital cities with all the amenities (which they have admitted is a mistake since it takes people out of cities)  Population is VERY spread out.

  Sunscour

Apprentice Member

Joined: 8/22/09
Posts: 143

Go Outside!!

11/06/12 6:41:20 PM#9

I've also had great customer service from SOE.

I realize that EQ2 is not the super hot thing, but I do enjoy playing.

Life is Short, Read a Book.

  Tokken

Advanced Member

Joined: 3/06/04
Posts: 956

"I'm your Huckleberry!"

11/06/12 8:17:51 PM#10
when I played EQ2, i had good customer service as well. In fact, I have never had bad customer service from SOE from any of their games. I just started playing Vanguard though and have not needed any of these services yet.

UO, EQ, DAoC, SWG, WOW, EQ2, CoH, CoX, VG, Aion, STO, CO, DCUO, LOTRO, Tera, SWTOR, GW2, DP, NW, TSW, MH, DDO, Rift, WS, ESO, Trove, LM

  User Deleted
11/07/12 6:35:10 AM#11


Originally posted by Tokken
when I played EQ2, i had good customer service as well. In fact, I have never had bad customer service from SOE from any of their games. I just started playing Vanguard though and have not needed any of these services yet.

You should've saw 'em in the original EQ days, circa 2001 or so.

Literally THE biggest assholes on the planet.

  cybertrucker

Spotlight Poster

Joined: 1/08/07
Posts: 1135

Freeloading mooches are the scourge of the gaming community.

11/07/12 6:48:29 AM#12
Originally posted by Keylogger

 


Originally posted by Tokken
when I played EQ2, i had good customer service as well. In fact, I have never had bad customer service from SOE from any of their games. I just started playing Vanguard though and have not needed any of these services yet.

 

You should've saw 'em in the original EQ days, circa 2001 or so.

Literally THE biggest assholes on the planet.

Have to disagree I was there during beta, and played for 7 years after launch. Customer service was always pretty good.

  moguy2

Novice Member

Joined: 9/20/12
Posts: 364

Wish I had something positive to say =(

11/07/12 6:49:43 AM#13
Originally posted by Keylogger

 


Originally posted by Tokken
when I played EQ2, i had good customer service as well. In fact, I have never had bad customer service from SOE from any of their games. I just started playing Vanguard though and have not needed any of these services yet.

 

You should've saw 'em in the original EQ days, circa 2001 or so.

Literally THE biggest assholes on the planet.

Lol yep. I had my eq account hacked and I had to come up with my last 4 digits of the original credit card number. So yes, 12 years later I had to remember those numbers!! LOL Who in the hell does that. The guy on the phone literally was no help and could not fathom the thought that people dont keep an outdated credit card around but we tear them up and use the new one we got from the cc company / bank.

And in this case I spoke to 3 people total, answered all the other bs questions, and they created a case number for me to use as a referral when I called back with the last 4 numbers =( . This was last year though. I tossed in the towel and created a new account .

  swedago

Apprentice Member

Joined: 2/28/07
Posts: 71

11/07/12 6:53:14 AM#14

I have played and/or tried most the MMOs out there since 1999.  I would have to say that SoE does have great customer service even if the game is a little carebear =)

The game is far from dead.  More groups than most the MMOs that came out this year =P