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Hardware  » Problems with my PC

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34 posts found
  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/06/12 3:20:22 AM#1

I have an alienware aurora.  It has a i7 with 2.80 ghz CPU. 9 gig RAM. Odd thing was I always thought I had 8 gig but when the guy from Dell came to repair the PC in August and put back the RAM it now shows 9 gig RAM which was what I had ordered but somehow failed to notice was not what I got. Anyway it also has a Win 7 Home premium system. Card is Geforce 580 GTX.

 

In late July I was for sometime having this "driver has failed and has recovered" issue and finally it spread to even surfing I called them after trying to reformatt the computer about 3-4 times. The guy from Dell came and replaced the Mother Board and Video card. All went well until last week my GW 2 started having a kernel failing issue. The display driver nvlddmkm stopped responding and has recovered start to happen again. Then when I tried to play WoW I got a system lock down and to force shutdown and disconnect from the power source before the computer would actually power down. I also tried several drivers the 306.23 and 306.63 and 304.79 which was what I was using sicne August.

 

So I reformatted but the problem with GW 2 is still there. I am having no problems with surfing or normal watching of videos only games. I contacted Dell and they made me update my bios and chipset drives since I reformatted but the problem still persists with GW 2. So now they say it is the game so I am downloading WoW since I reformatted and The Secret World and I will check the two games out. If the problem persists in three games it is definitely not the game right ?

 

What I cannot understand is after they have changed the mother board and video card how this problem has come back what other thing could be the problem ? 

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  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/06/12 3:24:36 AM#2

------------------

System Information

------------------

Time of this report: 10/6/2012, 09:21:22

       Machine name: 

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

           Language: English (Regional Setting: English)

System Manufacturer: Alienware

       System Model: Aurora

               BIOS: Network:MBA v11.0.14 Slot 0400

          Processor: Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz (8 CPUs), ~2.8GHz

             Memory: 9216MB RAM

Available OS Memory: 9206MB RAM

          Page File: 2682MB used, 15729MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

 

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

          Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

 

---------------

Display Devices

---------------

          Card name: NVIDIA GeForce GTX 580

       Manufacturer: NVIDIA

          Chip type: GeForce GTX 580

           DAC type: Integrated RAMDAC

         Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_086A10DE&REV_A1

     Display Memory: 4048 MB

   Dedicated Memory: 1488 MB

      Shared Memory: 2560 MB

       Current Mode: 1600 x 1200 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: DELL 2007FP

         Monitor Id: DELA020

        Native Mode: 1600 x 1200(p) (60.000Hz)

        Output Type: HD15

        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 9.18.0013.0479 (English)

     Driver Version: 9.18.13.479

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 6/29/2012 05:37:00, 18228072 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B71E3E-53C0-11CF-B172-67281CC2C435}

          Vendor ID: 0x10DE

          Device ID: 0x1080

          SubSys ID: 0x086A10DE

        Revision ID: 0x00A1

 Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section070:9.18.13.479:pci\ven_10de&dev_1080

     Rank Of Driver: 00E02001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 

   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

 

-------------

Sound Devices

-------------

            Description: Speakers (Realtek High Definition Audio)

 Default Sound Playback: Yes

 Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802F7&REV_1001

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.5911 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 8/5/2009 17:46:38, 1974944 bytes

            Other Files: 

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

 

            Description: Realtek Digital Output (Realtek High Definition Audio)

 Default Sound Playback: No

 Default Voice Playback: No

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802F7&REV_1001

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.5911 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 8/5/2009 17:46:38, 1974944 bytes

            Other Files: 

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

 

            Description: Realtek HDMI Output (Realtek High Definition Audio)

 Default Sound Playback: No

 Default Voice Playback: No

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802F7&REV_1001

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.5911 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 8/5/2009 17:46:38, 1974944 bytes

            Other Files: 

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

 Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

 EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

 

---------------------

Sound Capture Devices

---------------------

-------------------

DirectInput Devices

-------------------

      Device Name: Mouse

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

 

      Device Name: Keyboard

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

 

      Device Name: G700 Laser Mouse

         Attached: 1

    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC06B

        FF Driver: n/a

 

      Device Name: G700 Laser Mouse

         Attached: 1

    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC06B

        FF Driver: n/a

 

      Device Name: G700 Laser Mouse

         Attached: 1

    Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC06B

        FF Driver: n/a

 

      Device Name: USB Multimedia Keyboard

         Attached: 1

    Controller ID: 0x0

Vendor/Product ID: 0x04CA, 0x0027

        FF Driver: n/a

 

      Device Name: USB Multimedia Keyboard

         Attached: 1

    Controller ID: 0x0

Vendor/Product ID: 0x04CA, 0x0027

        FF Driver: n/a

 

      Device Name: USB Multimedia Keyboard

         Attached: 1

    Controller ID: 0x0

Vendor/Product ID: 0x04CA, 0x0027

        FF Driver: n/a

 

Poll w/ Interrupt: No

 

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x3A37

| Matching Device ID: usb\root_hub

| Service: usbhub

 

----------------

Gameport Devices

----------------

 

------------

PS/2 Devices

------------

+ HID Keyboard Device

| Vendor/Product ID: 0x046D, 0xC06B

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

+ HID Keyboard Device

| Vendor/Product ID: 0x04CA, 0x0027

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

+ Logitech HID-compliant G700 Gaming Mouse

| Vendor/Product ID: 0x046D, 0xC06B

| Matching Device ID: hid\vid_046d&pid_c06b&mi_00

| Upper Filters: LMouFilt

| Lower Filters: LHidFilt

| Service: mouhid

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

 

------------------------

Disk & DVD/CD-ROM Drives

------------------------

      Drive: C:

 Free Space: 817.9 GB

Total Space: 945.1 GB

File System: NTFS

      Model: WDC WD1001FAES-75W7A0 ATA Device

 

      Drive: I:

 Free Space: 4.1 GB

Total Space: 8.7 GB

File System: NTFS

      Model: WDC WD1001FAES-75W7A0 ATA Device

 

      Drive: D:

      Model: PLDS DVD+-RW DH-24AAS ATA Device

     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

 

--------------

System Devices

--------------

     Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42

Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_02F71028&REV_00\3&11583659&0&E1

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36

Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_02F71028&REV_00\3&11583659&0&EA

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423

Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&11583659&0&A2

   Driver: n/a

 

     Name: Bigfoot Networks Killer Gaming Adapter

Device ID: PCI\VEN_1957&DEV_00B6&SUBSYS_11011A56&REV_12\4&15C0F105&0&00E0

   Driver: n/a

 

     Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40

Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_02F71028&REV_00\3&11583659&0&E0

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35

Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_02F71028&REV_00\3&11583659&0&E9

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422

Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_13\3&11583659&0&A1

   Driver: n/a

 

     Name: Broadcom NetLink (TM) Gigabit Ethernet

Device ID: PCI\VEN_14E4&DEV_1698&SUBSYS_02F71028&REV_10\4&62990A5&0&00E1

   Driver: n/a

 

     Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_02F71028&REV_00\3&11583659&0&D8

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34

Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_02F71028&REV_00\3&11583659&0&E8

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410

Device ID: PCI\VEN_8086&DEV_3410&SUBSYS_02F71028&REV_13\3&11583659&0&48

   Driver: n/a

 

     Name: VIA 1394 OHCI Compliant Host Controller

Device ID: PCI\VEN_1106&DEV_3403&SUBSYS_02F71028&REV_01\4&342A71D0&0&00E3

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C

Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_02F71028&REV_00\3&11583659&0&D7

   Driver: n/a

 

     Name: Intel(R) ICH10 Family SMBus Controller - 3A30

Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_02F71028&REV_00\3&11583659&0&FB

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E

Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_02F71028&REV_13\3&11583659&0&38

   Driver: n/a

 

     Name: NVIDIA GeForce GTX 580

Device ID: PCI\VEN_10DE&DEV_1080&SUBSYS_086A10DE&REV_A1\4&101B7E8&0&0018

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A

Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_02F71028&REV_00\3&11583659&0&EF

   Driver: n/a

 

     Name: Intel(R) ICH10 Family 6 Port SATA AHCI Controller - 3A22

Device ID: PCI\VEN_8086&DEV_3A22&SUBSYS_02F71028&REV_00\3&11583659&0&FA

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A

Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_02F71028&REV_13\3&11583659&0&18

   Driver: n/a

 

     Name: High Definition Audio Controller

Device ID: PCI\VEN_10DE&DEV_0E09&SUBSYS_086A10DE&REV_A1\4&101B7E8&0&0118

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39

Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_02F71028&REV_00\3&11583659&0&D2

   Driver: n/a

 

     Name: Intel(R) ICH10R LPC Interface Controller - 3A16

Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_02F71028&REV_00\3&11583659&0&F8

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408

Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_02F71028&REV_13\3&11583659&0&08

   Driver: n/a

 

     Name: Silicon Image SiI 3132 SATALink Controller

Device ID: PCI\VEN_1095&DEV_3132&SUBSYS_02F71028&REV_01\4&24931170&0&00E4

   Driver: n/a

 

     Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48

Device ID: PCI\VEN_8086&DEV_3A48&SUBSYS_02F71028&REV_00\3&11583659&0&E4

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38

Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_02F71028&REV_00\3&11583659&0&D1

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438

Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_13\3&11583659&0&A3

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405

Device ID: PCI\VEN_8086&DEV_3405&SUBSYS_02F71028&REV_13\3&11583659&0&00

   Driver: n/a

 

     Name: Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46

Device ID: PCI\VEN_8086&DEV_3A46&SUBSYS_02F71028&REV_00\3&11583659&0&E3

   Driver: n/a

 

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37

Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_02F71028&REV_00\3&11583659&0&D0

   Driver: n/a

 

     Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E

Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_13\3&11583659&0&A0

   Driver: n/a

 

     Name: Intel(R) 82801 PCI Bridge - 244E

Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02F71028&REV_90\3&11583659&0&F0

   Driver: n/a

 

------------------

DirectShow Filters

------------------

 

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

OmgMp4Demuxer,0x00800000,0,1,OmgMp4Demuxer.ax,1.00.0000.8040

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

Sony MPEG4 AAC Decoder,0x00800000,1,1,saaclcd.ax,1.00.0006.5020

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

 

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

 

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

 

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

 

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

 

WDM Streaming Capture Devices:

,0x00000000,0,0,,

,0x00000000,0,0,,

,0x00000000,0,0,,

,0x00000000,0,0,,

 

WDM Streaming Rendering Devices:

Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Realtek HDA HDMI Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

 

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

 

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

 

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

 

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

Audio Renderers:

Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Realtek HDMI Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.17713

Realtek HDMI Output (Realtek Hi,0x00200000,1,0,quartz.dll,6.06.7601.17713

 

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 

  Quality Flags: 2576

    Enabled:

    Force throttling

    Allow half deinterlace

    Allow scaling

    Decode Power Usage: 100

  Balanced Flags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 50

  PowerFlags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 0

 

Uploaded with ImageShack.us

  rounner

Advanced Member

Joined: 9/07/06
Posts: 561

10/06/12 3:43:59 AM#3
When they swapped the mother board did they keep the same ram? Some bioses have diagnostic tests you can do when the computer first boots up, so do an extensive ram check if you can.
  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/06/12 3:56:14 AM#4
Yes the RAM is the same. I did the diagnostic yesterday with the Dell guy on the phone and all was okay. 

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  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/25/12 11:15:40 AM#5

PCI Bridge

Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A

PCI Express Status Test Failed

 

Can the above failure cause the problems I am having. This is the result of the test I ran from the Dell site itself . All other tests passed including memory and the graphics card too.I ran a test on all the hardware on my computer.

 

Yesterday I did a complete reformat one where I booted from win 7 cd and deleted partitions including the one where the dell diagnostics were so I had to run the test in situ. On reinstallation the windows update installed the latest drivers the 306.97 which crashes my system really bad went back to 306.23 which crashed it just once in awhile.

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  Ridelynn

Elite Member

Joined: 12/19/10
Posts: 3658

10/25/12 4:33:06 PM#6


Originally posted by cheyane
PCI Bridge

Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A

PCI Express Status Test Failed

 

Can the above failure cause the problems I am having. This is the result of the test I ran from the Dell site itself . All other tests passed including memory and the graphics card too.I ran a test on all the hardware on my computer.

 

Yesterday I did a complete reformat one where I booted from win 7 cd and deleted partitions including the one where the dell diagnostics were so I had to run the test in situ. On reinstallation the windows update installed the latest drivers the 306.97 which crashes my system really bad went back to 306.23 which crashed it just once in awhile.


It very well could be causing your problems. That particular failure points to a bad motherboard (the 5520 is one of the chips on your motherboard that lets the CPU talk to the stuff plugged into the PCI slots).

Now I don't know what diagnostic you ran, but given that you've already had to replace one motherboard and video card...

I would recommend a couple of things:


If it's still under warranty: get Dell to fix it. Ask them to pay particular attention to the power supply, since this is a second related repair.

If it isn't under warranty: you can get a new aftermarket motherboard (such as from Gigabyte or Asus or MSI) - that gets your computer back up and running and reuses all your other hardware. You will want to do a fresh install of Windows (the motherboard drivers will probably all be different) - and Windows will probably fail activation (because of a new motherboard). There will be a 1-800 number to call when it fails, you just call them and tell them that your motherboard broke and you replaced it - they will authorize you through and re-activate it over the phone.

In any situation, given that this is your second motherboard, and one video card, I highly recommend replacing the power supply. Dell ~probably~ won't do it under warranty unless it smokes and catches on fire, but getting a solid aftermarket may keep this from happening a third time.

I'd also really take a hard look at how you have the computer situated - make sure there is plenty of open room around the case for the fans to breath, and that you are keeping the inside clean and free of dust.

  Vrika

Elite Member

Joined: 10/03/05
Posts: 2176

10/25/12 4:55:07 PM#7

Have you already checked computer temperatures, fan speeds, etc. info with some program?

If you haven't, http://www.almico.com/speedfan.php

  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/26/12 5:29:50 AM#8

Yes it is still under warranty but if it not ( this is for future reference) I cannot get them to come even if I pay them ? You mean Dell will only come if there is a warranty do they not give support after warranty has expired .I do not mind paying just want them to fix it. The computer is huge  I cannot lug it about and the PSU is 875 watts.

 

Yes I monitor temperatures all the time have one gadget and small program that monitors it. This card runs about 71-74 degrees when I play games. But Swtor made it run to the 83 degrees  and the alarm went off. I also have an alienware command centre which can increase PCI fan speeds  and the hard drive fan speeds up to 100%.

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  ShakyMo

Apprentice Member

Joined: 11/21/11
Posts: 7246

10/26/12 5:38:00 AM#9
2 things I can think of.

1 you have faulty RAM, gw2 is very picky about faulty RAM, I discovered I had a faulty stick (nice corsair ddr3 and only 3 months old) VIA gw2, nothing else triggered it.
2 you have heat issues, mist likely with your processesor or possibly but less likely your gpu. The stock coolers with Intel chips are not particularly good, also there's a good chance the dell guy might not of fitted it right.
  miguksaram

Advanced Member

Joined: 4/29/03
Posts: 828

10/26/12 5:40:52 AM#10
Originally posted by cheyane

Yes it is still under warranty but if it not ( this is for future reference) I cannot get them to come even if I pay them ? You mean Dell will only come if there is a warranty do they not give support after warranty has expired .I do not mind paying just want them to fix it. The computer is huge  I cannot lug it about and the PSU is 875 watts.

 

Yes I monitor temperatures all the time have one gadget and small program that monitors it. This card runs about 71-74 degrees when I play games. But Swtor made it run to the 83 degrees  and the alarm went off. I also have an alienware command centre which can increase PCI fan speeds  and the hard drive fan speeds up to 100%.

While your temps are a bit higher than one would consider optimal they are by no means beyond the threshold of the chips, regardless of the warning (those tend to be premature as a safety measure).

To answer your quesiton regarding dell support beyond what a warranty covers I did a simple google search for "Dell service after warranty" and came up with the following from the official dell site:

http://premiersupport.dell.com/support/topics/global.aspx/support/dellcare/en/expired_warranty?c=us&cs=19&l=en&s=dhs

That said if I am reading it right they simply charge you for a phone call diagnostic (pretty useless considering who dell uses for their CS reps) and then send out a third party computer repair company who will charge you whatever their costs were going to be anyway.  So to sum it up, if you can't solve the issue via the help offered online you will probably be better off just taking to a local computer repair shop anyway and avoid the $60 phone charge from dell.

  ShakyMo

Apprentice Member

Joined: 11/21/11
Posts: 7246

10/26/12 5:41:48 AM#11
If your out of warranty, for god sake don't take it to dell, or any other large retailer, all you will get is the pimply youth on minimum wage bashing it with hammers and duct tape.

Ask around and take it to a good independent retailer, its like any trade, if you know what youre doing you work for yourself not same big faceless corporation.
  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/26/12 5:45:25 AM#12

Thanks Migu. About the RAM I did two tests one with the installed diagnostics that tested the memory and said it was fine and after the total reformatt wherein I removed the partitions so the place where the dell diagnostics were was also removed I went to the dell site inself and it ran these tests.

Tested Successfully:

Device Type

Device Name

Test Name

Test Result

HD Audio Controller

High Definition Audio Controller

PCI Express Status Test

Check Alert Icon Passed

PCI Bridge

Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40

PCI Express Status Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

SMART Status Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

SMART Thresholds Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

Targeted Read Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

SMART Short Self Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

Random Seek Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

Funnel Seek Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

Linear Read Test

Check Alert Icon Passed

Hard Drive

WDC WD1001FAES-75W7A0 ATA Device

Linear Read Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

Register Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

Level 2 Cache Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

Math Register Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

MMX Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

SSE Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

SSE2 Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

SSE3 Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

SSSE3 Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

SSE4.1 Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

SSE4.2 Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

Prime Number Generation Test

Check Alert Icon Passed

CPU

Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0)

Floating Point Unit Test

Check Alert Icon Passed

PCI Express

Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422

PCI Express Status Test

Check Alert Icon Passed

PCI Bridge

Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46

PCI Express Status Test

Check Alert Icon Passed

PCI Bridge

Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48

PCI Express Status Test

Check Alert Icon Passed

PCI Bridge

Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410

PCI Express Status Test

Check Alert Icon Passed

IEEE 1394 Controller

VIA 1394 OHCI Compliant Host Controller

PCI Express Status Test

Check Alert Icon Passed

Memory

System Memory

Advanced Pattern Test

Check Alert Icon Passed

Memory

System Memory

Bit Low Test

Check Alert Icon Passed

Memory

System Memory

Bit High Test

Check Alert Icon Passed

Memory

System Memory

Nibble Move Test

Check Alert Icon Passed

Memory

System Memory

Checkerboard Test

Check Alert Icon Passed

Memory

System Memory

Walking One Left Test

Check Alert Icon Passed

Memory

System Memory

Walking One Right Test

Check Alert Icon Passed

Memory

System Memory

Auxiliary Pattern Test

Check Alert Icon Passed

Memory

System Memory

Address Test

Check Alert Icon Passed

Memory

System Memory

Modulo20 Test

Check Alert Icon Passed

Memory

System Memory

Moving Inversion Test

Check Alert Icon Passed

Memory

System Memory

Windows Memory Test

Check Alert Icon Passed

PCI Bridge

Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42

PCI Express Status Test

Check Alert Icon Passed

Hub

USB Hub

USB Status Test

Check Alert Icon Passed

Host Bridge

Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405

PCI Express Status Test

Check Alert Icon Passed

PCI Bridge

Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E

PCI Express Status Test

Check Alert Icon Passed

Hub

USB Hub

USB Status Test

Check Alert Icon Passed

PCI Express

Bigfoot Networks Killer Gaming Adapter

PCI Express Status Test

Check Alert Icon Passed

CMOS

CMOS

Checksum Test

Check Alert Icon Passed

CMOS

CMOS

Pattern Test

Check Alert Icon Passed

Hub

USB Hub

USB Status Test

Check Alert Icon Passed

Network Card

Broadcom NetLink (TM) Gigabit Ethernet

PCI Express Status Test

Check Alert Icon Passed

USB Composite

USB Multimedia Keyboard

USB Status Test

Check Alert Icon Passed

USB Composite

G700 Laser Mouse

USB Status Test

Check Alert Icon Passed

PCI Express

Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E

PCI Express Status Test

Check Alert Icon Passed

HID

Gaming Desktop

USB Status Test

Check Alert Icon Passed

PCI Bus

PCI Subsystem

Configuration Test

Check Alert Icon Passed

USB

Mass Storage Device

USB Status Test

Check Alert Icon Passed

PCI Bridge

Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408

PCI Express Status Test

Check Alert Icon Passed

System Board

System Board

RTC Accuracy Test

Check Alert Icon Passed

Mass Storage Controller

Silicon Image SiI 3132 SATALink Controller

PCI Express Status Test

Check Alert Icon Passed

Hub

USB Hub

USB Status Test

Check Alert Icon Passed

HD Audio Controller

High Definition Audio Controller

PCI Express Status Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

DRAM Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

Flash ROM Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

Main IC Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

OPU Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

Spindle Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

Tray Out Test

Check Alert Icon Passed

DVD-RW Drive

PLDS DVD+-RW DH-24AAS ATA Device

Tray In Test

Check Alert Icon Passed

Video Card

NVIDIA GeForce GTX 580

Video Memory Test

Check Alert Icon Passed

Video Card

NVIDIA GeForce GTX 580

Primary Surface Test

Check Alert Icon Passed

Video Card

NVIDIA GeForce GTX 580

Wireframe Line Test

Check Alert Icon Passed

Video Card

NVIDIA GeForce GTX 580

Fixed Transformation and Lighting Test

Check Alert Icon Passed

Video Card

NVIDIA GeForce GTX 580

PCI Express Status Test

Check Alert Icon Passed

PCI Express

Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423

PCI Express Status Test

Check Alert Icon Passed

Powered By PC Doctor ®

 

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  ShakyMo

Apprentice Member

Joined: 11/21/11
Posts: 7246

10/26/12 5:45:27 AM#13
Heat wise you cpu wants to be less than around 40 well maybe 50, your gpu less than 80, bit under 70 would be better. Gpu can run hotter than cpu.
  miguksaram

Advanced Member

Joined: 4/29/03
Posts: 828

10/26/12 5:54:07 AM#14

Just to clarify, is your CPU or your GPU running at hte 70-80+ range?  In the case of the CPU these days that is extremely high and could point to your problem.  However if it's your GPU then my previous statement still stands (I figured you were referring to that based on the temps listed).

ShakyMo's listed specs are close to what one could consider ideal under standard air cooling (to include closed loop liquid cooling such as a Cosair H60).

As a side note, after looking at the internals of the Aurora case that thing looks to be an air cooling nightmare which explains the higher temps.

  Aeolron

Apprentice Member

Joined: 3/24/11
Posts: 664

Everyones a mmo vet these days :P

10/26/12 6:02:37 AM#15
Originally posted by cheyane

I have an alienware aurora.  It has a i7 with 2.80 ghz CPU. 9 gig RAM. Odd thing was I always thought I had 8 gig but when the guy from Dell came to repair the PC in August and put back the RAM it now shows 9 gig RAM which was what I had ordered but somehow failed to notice was not what I got. Anyway it also has a Win 7 Home premium system. Card is Geforce 580 GTX.

 

In late July I was for sometime having this "driver has failed and has recovered" issue and finally it spread to even surfing I called them after trying to reformatt the computer about 3-4 times. The guy from Dell came and replaced the Mother Board and Video card. All went well until last week my GW 2 started having a kernel failing issue. The display driver nvlddmkm stopped responding and has recovered start to happen again. Then when I tried to play WoW I got a system lock down and to force shutdown and disconnect from the power source before the computer would actually power down. I also tried several drivers the 306.23 and 306.63 and 304.79 which was what I was using sicne August.

 

So I reformatted but the problem with GW 2 is still there. I am having no problems with surfing or normal watching of videos only games. I contacted Dell and they made me update my bios and chipset drives since I reformatted but the problem still persists with GW 2. So now they say it is the game so I am downloading WoW since I reformatted and The Secret World and I will check the two games out. If the problem persists in three games it is definitely not the game right ?

 

What I cannot understand is after they have changed the mother board and video card how this problem has come back what other thing could be the problem ? 

What is the make of your card? By chance , is it by gigabyte? Because I had a very very similar issue , same issues right down to a T , I RMA my video card a GTX 580 gigabyte and things were fine till I started getting the same problem again , so I tested every single part in my machine , turns out that my old Gigabyte vid card didn't get along with my Asus main board , the gigabyte stuff sucks really really bad , so what I did was I bought myself a GTX 670 Asus , no more issues , scanning the machine I found no more issues what so ever. I hope that helps you, because if you have the same card I did RMA it and ask get anew one buy a Asus 670 and sell the 580 , might not be 100% compatiable with your mainboard.

  Aeolron

Apprentice Member

Joined: 3/24/11
Posts: 664

Everyones a mmo vet these days :P

10/26/12 6:04:49 AM#16
Originally posted by miguksaram

Just to clarify, is your CPU or your GPU running at hte 70-80+ range?  In the case of the CPU these days that is extremely high and could point to your problem.  However if it's your GPU then my previous statement still stands (I figured you were referring to that based on the temps listed).

ShakyMo's listed specs are close to what one could consider ideal under standard air cooling (to include closed loop liquid cooling such as a Cosair H60).

As a side note, after looking at the internals of the Aurora case that thing looks to be an air cooling nightmare which explains the higher temps.

70-80 range is not bad considering alot of video cards can withstand upwards of 95+ .

I once stress tested a system with a shitty case and a 580 in it , left it on for three days at temps ranging from 80-mid 90's did not crash once , on games like BF3 direct x11 no issues , it's not a heat issue.

  GrayGhost79

Novice Member

Joined: 8/30/08
Posts: 4889

10/26/12 6:05:05 AM#17

http://nvidia.custhelp.com/app/answers/detail/a_id/2900

Follow this guide for installing drivers for nvdia and install the 304.79 beta driver. 

 

If this does not work then you will need to log into to safe mode and uninstall the display adapter (don't delete the driver) reboot when done and start windows as you normally would. Windows will automatically reinstall the display adapter, once done simply install drivers. 

 

Should the above not fix your problem it is likely a hardware issue rather than a driver issue. 

Issues could include - Ram, CPU, Motherboard or on rare occasions it could be a hard drive issue. It may even be a defective GPU and yes it is possible to have run into to two faulty GPU's in a row sadly. Not overly likely but it is possible. 

 

Before doing any hardware replacement run Memtest to make sure that your memory is compatible and in good working order. 

 

If you find an answer in memtest or the above driver fix options above work, then great. 

If not and you believe it is a hardware issue then let dell handle it since it is still under warranty. 

 

  Aeolron

Apprentice Member

Joined: 3/24/11
Posts: 664

Everyones a mmo vet these days :P

10/26/12 6:07:19 AM#18
Originally posted by miguksaram

Just to clarify, is your CPU or your GPU running at hte 70-80+ range?  In the case of the CPU these days that is extremely high and could point to your problem.  However if it's your GPU then my previous statement still stands (I figured you were referring to that based on the temps listed).

ShakyMo's listed specs are close to what one could consider ideal under standard air cooling (to include closed loop liquid cooling such as a Cosair H60).

As a side note, after looking at the internals of the Aurora case that thing looks to be an air cooling nightmare which explains the higher temps.

Sorry misread your question , night shift sucks LOL ya CPU reaching 80 is high , alittle to high, could be his thermal paste , or heat sink screwing up, however , the case of the video card driver failing is not likely the CPU, it very well could be his vid card.

  cheyane

Elite Member

Joined: 7/17/09
Posts: 2549

 
OP  10/26/12 6:13:38 AM#19

Well I do not know the make of the card its a dell piece they probably have the names taken off. Yes the temperature is of the video card. 

 

Here is a rather happy happenstance the old card I had was a geforce 480 that actually ran to 93 degrees when I played games. When the dell guy came he put in the the 580 card probably because he made a mistake. So now this card actually runs cooler.

 

Yes the cooling system can only be controlled with an Alienware command center that is a nightmare  in itself. Whenever I reformatt it runs at 100% until I can get the command center up and running which needs netframe 4 I think which means way way after all the windows update. So it blasts like a mini jet engine for like hours.

 

I have tried 304.79 I was using that before but WoW needs 306.23 . I am playing WoW, Gw 2 and Diablo 3 now.Gave up on SWTOR it was hardlocking and restarting at the character screen. I do a clean install and I have also used driver fusion to completely clear the registry display entries and nothing has worked.

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  Betaguy

Advanced Member

Joined: 12/31/04
Posts: 2653

Some folks are like Slinkies, totally useless but great fun to watch when pushed down stairs

10/26/12 6:14:05 AM#20
 Send dx logs to the game company explaning your exact situation they may patch thier games for your hardware.  Worth a shot.

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