EA's never had good customer support.  I've had tickets that went unanswered for weeks, and to call in I think they have like 3 people on the phones or something.  I've called twice for account issues, and both times I got the same girl lol.  Some will say that's the industry standard, but I wouldn't say so. 

Back when Mythic was really Mythic, I had an issue with my DAoC account, I called in and didn't even have to wait in a queue.  I was suprised, I thought it was a recorded message of a lady telling me "Thank You for calling Mythic..." and was expecting her to say, please wait for the next available operator lol.

Just last month I had an issue with the achievements in WoW, I put in a ticket, and 30 minutes later, I got an answer and it was resolved in game all within 35 minutes, now that's customer service.  Before that I had an issue logging in because they put a block on my account, they thought it was suspicious that I was online for 3 days straight and thought I was a botter or goldseller lol.  I called in, waited in the queue for maybe 5 minutes, got it fixed in another 5 minutes.  That's pretty good if you ask me.  EA and some other companies have horrible customer service, but it's not the industry standard.

Edit: And the GM from Blizzard, even noticed I was on a RP server, and roleplayed the conversation lol.  It was kinda cool :)  Something about smelling brimstone and fire, and getting a headache and I hear a faint voice in my head XD

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that give cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

what version did you buy? i ask because only the collectors and digital deluxe editions give bonus coins.  all other coins are from paid months

http://www.swtor.com/free

Originally posted by Sevenstar61

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that gives cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

It always comes down to that doesn't it?  Every other game does it, so it's OK.  I guess there is more money in getting credit card info up front, eh?  It's not necessary, but companies love it when customers forget they are still subscribed and continue getting billed.  Prepaid game cards up front before the game can actually be dug into isn't much better.

Just once, wouldn't you actually like to see a mainstream game company break the mold?  If Star Wars never originally broke the mold, A New Hope would just be a Star Trek clone.  Gamer conformity to the norm these days is saddening :/

Yeah i loke to add to the "not EA's fault2 this is  a clear case of IBTS (*bleep* behind the screen) syndrome as it have been the norm for pretty much the entire lifetime of subscription games. The idea is that it cut's down on "dummy" accounts and increase revenue through all the people who forget to cancel their subscription.

It is not like EA invented this... Magazines have done it for so many years it is not even funny. I would also like to point out that it reads on the very box that a CC is required to play the game.

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that gives cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

It always comes down to that doesn't it?  Every other game does it, so it's OK.  I guess there is more money in getting credit card info up front, eh?  It's not necessary, but companies love it when customers forget they are still subscribed and continue getting billed.  Prepaid game cards up front before the game can actually be dug into isn't much better.

 

Just once, wouldn't you actually like to see a mainstream game company break the mold?  If Star Wars never originally broke the mold, A New Hope would just be a Star Trek clone.  Gamer conformity to the norm is saddening :/

It is customer's responsibility to remember if you are subscribed or not... it is called personal responsibility.  Same is with cable TV, your cell phone end everything else. People just want to shift responsibilities to everybody else... looks like a new trend...

Edit. So EA is evil because it's not different than other companies... sigh

Also... the OP have been subscribe here since 07... it is not like he could not have asked before he bought the gamehow things worked..?

[mod edit]

let's keep things civil please./mod

Originally posted by necredon

So you can't play without paying for the next month instantly after inserting your key huh :).

I don't have money left for this this month so I just wasted about 20 of my 30 days.

Obviously posting in the general forums also isn't possible after buying the game and activating your account, nope you have to pay a subscription as well.

Fun fun fun

all subded games need a CREDIT CARD or DEBIT CARD or GAME CARD to start.

Originally posted by Sevenstar61

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that gives cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

It always comes down to that doesn't it?  Every other game does it, so it's OK.  I guess there is more money in getting credit card info up front, eh?  It's not necessary, but companies love it when customers forget they are still subscribed and continue getting billed.  Prepaid game cards up front before the game can actually be dug into isn't much better.

 

Just once, wouldn't you actually like to see a mainstream game company break the mold?  If Star Wars never originally broke the mold, A New Hope would just be a Star Trek clone.  Gamer conformity to the norm is saddening :/

It is customer's responsibility to remember if you are subscribed or not... it is called personal responsibility.  Same is with cable TV, your cell phone end everything else. People just want to shift responsibilities to everybody else... looks like a new trend...

Edit. So EA is evil because it's not different than other companies... sigh

Well, they are evil because their customer service doesn't effectively handle customers needs.  Even if EA simply answered, "No can do", that would be better than getting ignored.  Getting ignored leaves the feeling that something still could be done, but the request just isn't getting through.

I can sympathize with the OP because I was ignored too.  Just as a comparison, I had issues with WoW before and I would always get a response, either to fix a problem, help me with a problem, or tell me there is nothing they can do.  Activision-Blizzard is no saint in the industry, but they did handle the very people paying their salary with care.

On the other comment, yes, it is the customers responsibility to remember if they are subscribed.  Some don't though, and companies know this.  They inconvenience everyone to get that extra revenue, however.  I don't applaud this approach, and see it for what it is.  Sometimes it royally screws over a handful of players, as the OP is noticing.  Lack of competent customer support isn't helping either.

Originally posted by tawess

Also... the OP have been subscribe here since 07... it is not like he could not have asked before he bought the gamehow things worked..?

 [mod edit]

The point is: I paid for something and I got nothing in return; does that seem fair to you? I don't care about companies, i knew what SWTOR would give me as a game and I felt perfectly fine dishing out a little bit of money to play it for a month.

To counter your argument of subscribed since 07, I rebought WoW last year, a special deal of what was it 15 euros for everything? I think so, I got to play my free month :), without giving out any extra details nor having to buy a time card. I know this used to be an issiue with wow at launch since they didn't release time cards untill a few months later. But they seemed to have changed it.

Same with Darkfall & EVE btw

Anyways to all of you who feel offended by this post:

I spent some money and I didn't get anything

Oh and the box says "30 Day subsciption included with purchase"

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that gives cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

It always comes down to that doesn't it?  Every other game does it, so it's OK.  I guess there is more money in getting credit card info up front, eh?  It's not necessary, but companies love it when customers forget they are still subscribed and continue getting billed.  Prepaid game cards up front before the game can actually be dug into isn't much better.

 

Just once, wouldn't you actually like to see a mainstream game company break the mold?  If Star Wars never originally broke the mold, A New Hope would just be a Star Trek clone.  Gamer conformity to the norm is saddening :/

It is customer's responsibility to remember if you are subscribed or not... it is called personal responsibility.  Same is with cable TV, your cell phone end everything else. People just want to shift responsibilities to everybody else... looks like a new trend...

Edit. So EA is evil because it's not different than other companies... sigh

Well, they are evil because their customer service doesn't effectively handle customers needs.  Even if EA simply answered, "No can do", that would be better than getting ignored.  Getting ignored leaves the feeling that something still could be done, but the request just isn't getting through.

I can sympathize with the OP because I was ignored too.  Just as a comparison, I had issues with WoW before and I would always get a response, either to fix a problem, help me with a problem, or tell me there is nothing they can do.  Activision-Blizzard is no saint in the industry, but they did handle the very people paying their salary with care.

 

On the other comment, yes, it is the customers responsibility to remember if they are subscribed.  Some don't though, and companies know this.  They inconvenience everyone to get that extra revenue, however.  I don't applaud this approach, and see it for what it is.  Sometimes it royally screws over a handful of players, as the OP is noticing.  Lack of competent customer support isn't helping either.

And how companies are supposed to track if you are playing the game or not. Are you expecting to get an email every month asking you to make up your mind if you want to subscribe or not? They would be idiots LOL.

I suggest Op contact (call) customer service and explore his option. Opinion about EA customer service vary. I know of people complaining that after 1.4  they had problem with shuttering and they got a free time until customer declared that it was fixed, so lets not generalize.

Originally posted by tawess

Also... the OP have been subscribe here since 07... it is not like he could not have asked before he bought the gamehow things worked..?

 

[mod edit]

Let's keep things civil please.

Originally posted by Sevenstar61

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that gives cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

It always comes down to that doesn't it?  Every other game does it, so it's OK.  I guess there is more money in getting credit card info up front, eh?  It's not necessary, but companies love it when customers forget they are still subscribed and continue getting billed.  Prepaid game cards up front before the game can actually be dug into isn't much better.

 

Just once, wouldn't you actually like to see a mainstream game company break the mold?  If Star Wars never originally broke the mold, A New Hope would just be a Star Trek clone.  Gamer conformity to the norm is saddening :/

It is customer's responsibility to remember if you are subscribed or not... it is called personal responsibility.  Same is with cable TV, your cell phone end everything else. People just want to shift responsibilities to everybody else... looks like a new trend...

Edit. So EA is evil because it's not different than other companies... sigh

Well, they are evil because their customer service doesn't effectively handle customers needs.  Even if EA simply answered, "No can do", that would be better than getting ignored.  Getting ignored leaves the feeling that something still could be done, but the request just isn't getting through.

I can sympathize with the OP because I was ignored too.  Just as a comparison, I had issues with WoW before and I would always get a response, either to fix a problem, help me with a problem, or tell me there is nothing they can do.  Activision-Blizzard is no saint in the industry, but they did handle the very people paying their salary with care.

 

On the other comment, yes, it is the customers responsibility to remember if they are subscribed.  Some don't though, and companies know this.  They inconvenience everyone to get that extra revenue, however.  I don't applaud this approach, and see it for what it is.  Sometimes it royally screws over a handful of players, as the OP is noticing.  Lack of competent customer support isn't helping either.

And how companies are supposed to track if you are playing the game or not. Are you expecting to get an email every month asking you to make up your mind if you want to subscribe or not? They would be idiots LOL.

I suggest Op contact (call) customer service and explore his option. Opinion about EA customer service vary. I know of people complaining that after 1.4  they had problem with shuttering and they got a free time until customer declared that it was fixed, so lets not generalize.

 

I'm just going to wait it out, perhaps one they will answer my mail and I can ask for my 30 days back when its ftp when (and if ) I will buy a time card or get me a cc or whatever.

In the meanwhile i'll enjoy another game of them that i "found"

Originally posted by Sevenstar61

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by Karteli

Originally posted by Sevenstar61

Originally posted by necredon

I've sent them a mail almost a week ago, still nothing.

 

What makes me really angry is that they didn't even give me cartel points for buying the box.

So really I just bought air.

They should be in jail damnit

Collection edition and deluxe edition are the only boxes that gives cartel points. It is explained on web.

All subscription based games have the same rules, why everybody jumps on EA (other then pure hate) is beyond me.

Companies have to earn money to run their business, like it or not...

It always comes down to that doesn't it?  Every other game does it, so it's OK.  I guess there is more money in getting credit card info up front, eh?  It's not necessary, but companies love it when customers forget they are still subscribed and continue getting billed.  Prepaid game cards up front before the game can actually be dug into isn't much better.

 

Just once, wouldn't you actually like to see a mainstream game company break the mold?  If Star Wars never originally broke the mold, A New Hope would just be a Star Trek clone.  Gamer conformity to the norm is saddening :/

It is customer's responsibility to remember if you are subscribed or not... it is called personal responsibility.  Same is with cable TV, your cell phone end everything else. People just want to shift responsibilities to everybody else... looks like a new trend...

Edit. So EA is evil because it's not different than other companies... sigh

Well, they are evil because their customer service doesn't effectively handle customers needs.  Even if EA simply answered, "No can do", that would be better than getting ignored.  Getting ignored leaves the feeling that something still could be done, but the request just isn't getting through.

I can sympathize with the OP because I was ignored too.  Just as a comparison, I had issues with WoW before and I would always get a response, either to fix a problem, help me with a problem, or tell me there is nothing they can do.  Activision-Blizzard is no saint in the industry, but they did handle the very people paying their salary with care.

 

On the other comment, yes, it is the customers responsibility to remember if they are subscribed.  Some don't though, and companies know this.  They inconvenience everyone to get that extra revenue, however.  I don't applaud this approach, and see it for what it is.  Sometimes it royally screws over a handful of players, as the OP is noticing.  Lack of competent customer support isn't helping either.

And how companies are supposed to track if you are playing the game or not. Are you expecting to get an email every month asking you to make up your mind if you want to subscribe or not? They would be idiots LOL.

I suggest Op contact (call) customer service and explore his option. Opinion about EA customer service vary. I know of people complaining that after 1.4  they had problem with shuttering and they got a free time until customer declared that it was fixed, so lets not generalize.

None of which has anything to do with what I was saying.  I guess we won't be on the same page anytime soon :/  Oh well..

Best of luck, OP.

Originally posted by necredon

Originally posted by Kamikazego

Originally posted by necredon

So you can't play without paying for the next month instantly after inserting your key huh :).

I don't have money left for this this month so I just wasted about 20 of my 30 days.

Obviously posting in the general forums also isn't possible after buying the game and activating your account, nope you have to pay a subscription as well.

Fun fun fun

As far as I know, the free 30 days doesn't start until you enter your subscription info?  Also, you aren't charged when you type in your credit card number.  You can type the info in, then cancel any time before the free 30 days are up.  Try thinking outside the box a little.

"you now have 29 days left"

Thinking outside the box? Allright, i'll go steal someone cc tomorrow then, and then i'll cancel hit, how about that?

If you don't have a credit card, how were you planning on playing the game? It's not F2P yet. It looks like you jumped the gun on buying the game.

Originally posted by Azaqin

Originally posted by necredon

Originally posted by Kamikazego

Originally posted by necredon

So you can't play without paying for the next month instantly after inserting your key huh :).

I don't have money left for this this month so I just wasted about 20 of my 30 days.

Obviously posting in the general forums also isn't possible after buying the game and activating your account, nope you have to pay a subscription as well.

Fun fun fun

As far as I know, the free 30 days doesn't start until you enter your subscription info?  Also, you aren't charged when you type in your credit card number.  You can type the info in, then cancel any time before the free 30 days are up.  Try thinking outside the box a little.

"you now have 29 days left"

Thinking outside the box? Allright, i'll go steal someone cc tomorrow then, and then i'll cancel hit, how about that?

If you don't have a credit card, how were you planning on playing the game? It's not F2P yet. It looks like you jumped the gun on buying the game.

Time cards?

Originally posted by necredon

Originally posted by tawess

Also... the OP have been subscribe here since 07... it is not like he could not have asked before he bought the gamehow things worked..?

 [mod edit]

The point is: I paid for something and I got nothing in return; does that seem fair to you? I don't care about companies, i knew what SWTOR would give me as a game and I felt perfectly fine dishing out a little bit of money to play it for a month.

To counter your argument of subscribed since 07, I rebought WoW last year, a special deal of what was it 15 euros for everything? I think so, I got to play my free month :), without giving out any extra details nor having to buy a time card. I know this used to be an issiue with wow at launch since they didn't release time cards untill a few months later. But they seemed to have changed it.

Same with Darkfall & EVE btw

Anyways to all of you who feel offended by this post:

I spent some money and I didn't get anything

Oh and the box says "30 Day subsciption included with purchase"

..but the first thing listed in the same line at the bottom of the box is "Valid Credit Card or Paid Gametime card (If available)".

If you didnt have either then you shouldn't have purchased the game. You can't just use selective reading and ignore everything else on the box to prove your point. You can try..but it usually doesnt help.

Before I said  "frak it " and just started using my cc ...i used to have a pre-paid card from when 7-11 sold them (they might still sell them..idk) with about $5.00 on it to use for this purpose. It came in handy . hell..i might even go back to using one. (I chopped up the one I had)

Originally posted by SoulStain

Originally posted by necredon

Originally posted by tawess

Also... the OP have been subscribe here since 07... it is not like he could not have asked before he bought the gamehow things worked..?

 [mod edit]

The point is: I paid for something and I got nothing in return; does that seem fair to you? I don't care about companies, i knew what SWTOR would give me as a game and I felt perfectly fine dishing out a little bit of money to play it for a month.

To counter your argument of subscribed since 07, I rebought WoW last year, a special deal of what was it 15 euros for everything? I think so, I got to play my free month :), without giving out any extra details nor having to buy a time card. I know this used to be an issiue with wow at launch since they didn't release time cards untill a few months later. But they seemed to have changed it.

Same with Darkfall & EVE btw

Anyways to all of you who feel offended by this post:

I spent some money and I didn't get anything

Oh and the box says "30 Day subsciption included with purchase"

..but the first thing listed in the same line at the bottom of the box is "Valid Credit Card or Paid Gametime card (If available)".

If you didnt have either then you shouldn't have purchased the game. You can't just use selective reading and ignore everything else on the box to prove your point. You can try..but it usually doesnt help.

I believe it can be interpretted in both ways, yes its required to play the game because you have to play monthly BUT the first 30 days are free.

I guess I should have asked first though, anyway lets wrap this up no good will come from it anyway.

Originally posted by necredon

Originally posted by SoulStain

Originally posted by necredon

Originally posted by tawess

Also... the OP have been subscribe here since 07... it is not like he could not have asked before he bought the gamehow things worked..?

 [mod edit]

The point is: I paid for something and I got nothing in return; does that seem fair to you? I don't care about companies, i knew what SWTOR would give me as a game and I felt perfectly fine dishing out a little bit of money to play it for a month.

To counter your argument of subscribed since 07, I rebought WoW last year, a special deal of what was it 15 euros for everything? I think so, I got to play my free month :), without giving out any extra details nor having to buy a time card. I know this used to be an issiue with wow at launch since they didn't release time cards untill a few months later. But they seemed to have changed it.

Same with Darkfall & EVE btw

Anyways to all of you who feel offended by this post:

I spent some money and I didn't get anything

Oh and the box says "30 Day subsciption included with purchase"

..but the first thing listed in the same line at the bottom of the box is "Valid Credit Card or Paid Gametime card (If available)".

If you didnt have either then you shouldn't have purchased the game. You can't just use selective reading and ignore everything else on the box to prove your point. You can try..but it usually doesnt help.

I believe it can be interpretted in both ways, yes its required to play the game because you have to play monthly BUT the first 30 days are free.

I guess I should have asked first though, anyway lets wrap this up no good will come from it anyway.

If you're not used to many MMO practices then i could see someone misinterpreting the requirements at the bottom of the box. I'll give you that.

It really should say " Valid Credit Card or  Paid Gametime Card Required for Activation." or something like that.

Originally posted by necredon

So you can't play without paying for the next month instantly after inserting your key huh :).

I don't have money left for this this month so I just wasted about 20 of my 30 days.

Obviously posting in the general forums also isn't possible after buying the game and activating your account, nope you have to pay a subscription as well.

Fun fun fun

 Yep, seriously. You need to set up the subscription, either with prepaid time cards or with Credit Card information (which you can cancel before being charged). They will check the CC information by charging a dollar and refunding it to the card.