Originally posted by Connmacart

Originally posted by Gaoxin

News Flash!

Got my account back!

 

 

1. Not a single item was restored.

2. All Chars are still on some US server. (My chars were transfered from GER to US)

3. I had 40G, 3 weeks ago b4 I got hacked, now I have: 1G!

4. All my gems that I exchanged for gold are gone too. Lost: ~4800 gems, thats around 60 euros.

5. All my twinks are completly naked.

 

6 different ppl handled my case. _each_ reply was from a different GM. They even sent me an email last week, wich told that my account is restored and blah, but it wasnt. My account was still in use by Mr Hacker guy. Over the last 3 weeks they didn't even bother to lock my account. My char was online the whole time 24/7 farming.

Today I got my account back. And you know what? I played for about 2 and a half weeks. The hacker played for more than 3 weeks. THAT is guild wars 2 support for you.

 

When I loged in, I was in the middle of a bot storm. Around 20 of them were cycling around me. The bot problem is actually pretty big in GW2. I even had over 5 bots on my friend list. -.-

 

They have no pattern recognition. (IP check, region, online behaviour, etc) Which could save a lot of ppl. They need a shitload of information, and on top of that you have to wait weeks or days between replies.

 

But the best thing is: They won't restory a single thing. Items, Gold, Mats, Gems which were worth 60 euros. Nothing.

 

This is the 2nd time someone hacked my account. Last time was 2 years ago in wow and I got all my stuff back within 2 days. I talked to a lot of my friends and apparently, its pretty common to restore accounts. WoW, Aion. Age of Conan, Rift and so on. They do restore your accounts. Heck, FUNCOM! We are talking about fucking funcom. Even those guys do such things. But not guild wars 2.

Im so fucking disappointed, because Anet was one of my holy pillars of gaming industry.

Anet for GW1. now dead.

Blizzard for WC3/SC/Diablo.

Bioware for several rpgs. dead since DA2 and ME3.

Valve for HL and Dota2.

 

I bought 2 copies(from their site) and the charr toy. I supported Anet with around ~140 euro? +promotion (5 of my friends bought GW2).

And thats what I get back.

 

I know that most of you don't care, and even more think that I used some shitty PW and deserved all this, but w/e .. just needed to write something.

have a nice day

Anyone else having a problem with the highlighted part. The game was 2 weeks old max at that time. I feel there is more to this story than being told.

A bit yes.

40G in the first 2 week, without a working TP.

Twinks ,how do you twink in gw2? Or if it means decked out 80's how many can you make in 2 weeks all maxed out.

But overal people do get hacked. The idea of it being the Anet database that has been hacked is very doubtfull. If that has happened they usuually send out e-mails to everyone change your PW as it would make for a bigger mess for them if they tried to be all hush hush about it.

the point isnt if the fault about a hacked acc is Anet's or the owner's. the point is what Anet do after that.

they do nothing. they have ZERO support. they cant give you anything back and this really SUCKS!

ANET should have never resumed sales until they were ready for account restores

in the first week, ANET stopped direct sales due to popularity and they also had 8500 support tickets for hacked accounts which they admitted they were understaffed to handle but were hiring more staff

Sept 2:  game update - announcement of hiring 28 more support staff

http://wiki.guildwars2.com/index.php?title=Game_status_updates&oldid=335373

restores being important to ANET from Sept  08

New account recovery system available for hacked GW2 players

ANET stopped direct sales on Aug 31

ANET resumed direct sales on Sept 13

its been almost a month and no further update about the availability of account restores

Not been hacked by now, but i get the usual 3-4 authentication-mails from china, taiwan, india, etc....it is truly fearsome how many hackers there are

Originally posted by gwei1984

Not been hacked by now, but i get the usual 3-4 authentication-mails from china, taiwan, india, etc....it is truly fearsome how many hackers there are

i hope you change your password when you see those attempts

the authentication email is a last line of defense that they have tried to login w your id and password

Better change that login/password combination then and consider it compromised. Whose fault it was that got compromised is not really relevant.

Companies are equally prone to account loss as players are. After Sony, Steam and other big companies got hacked, it should be of no surprise that passwords find their way into hackers databases. People who think that only other people get hacked and it is entirely their mistake, are just ignorant themselves on how vulnerable they really are.

So what's it gonna be OP? This is the first time something like this happens to you like you first stated? Or is it the second time, like you later stated.

See that's why you people don't get it. - I have a clean PC, superduper PW, never hand out account details to friends/guildmembers/neighbours/hot girls at clubs (what?), this is the first time something like this happens to me

And then it turns out, you are flat out lying. Maybe it's to comfort yourself for being sloppy with security, I don't know.

Originally posted by TrunksZ
Because authenticators are too mainstream. Anyway this is the first MMO that I see a bunch of people getting hacked in the first month of its release and I still think that Anet has some blame to bear, but fanboys will be fanboys.

D3 is not a mmo but had similar issues w hacking during its launch month

http://www.eurogamer.net/articles/2012-05-21-diablo-3-accounts-hacked-gold-and-items-stolen

Originally posted by Boldyn

So what's it gonna be OP? This is the first time something like this happens to you like you first stated? Or is it the second time, like you later stated.

 

See that's why you people don't get it. - I have a clean PC, superduper PW, never hand out account details to friends/guildmembers/neighbours/hot girls at clubs (what?), this is the first time something like this happens to me

 

And then it turns out, you are flat out lying. Maybe it's to comfort yourself for being sloppy with security, I don't know.

Dude, when you write something out of frustration, your brain tends to confuse stuff. I got hacked 2 times. WoW, which was restored in 1-2 days. And now its GW2.

Yes I made a lot of gold in the first weeks and TP wasnt permanently down. Anet enabled it for a few hours and shut it down again, when they tested it. And once they opened it I was able to make money by crafting stuff, selling it and buying mats for low prices. Something that was possible in the early game. Now everyone is 80, maxed out his/her crafting, and is competing. I also exchanged my gold for gems, which was awesome at the beginning, because you were able to get up to 7-8 gems for 2 silver, now its 4-5 for 2 silver.

My twink is lvl49 and was fully equiped with rare stuff, which is now all gone too.

My password was a combination of 6 letters and 5 numbers, with the use of upper case. It wasn't that bad. But still, why cant they restore everything, like any other mmorpg company? Why cant they lock an account? Why is my case being handled by 6 ppl, and why do I have to submit some of the information _TWICE_? Shit, they wanted to know my GW1 CDKEY. I bought GW1 back in 2006, but they still asked for the damn GW1 key, after 1.5 or 2 weeks of processing.

There actually is an IP check in place together with an e-mail authentification system. Of course only for people that take the 1-2 minutes of time to confirm their e-mail address. The amount of gold spam has greatly decreased over the past weeks. Only remains the hoping that they will effectively tackle the botting issue too instead of just babbling about it.

---

Originally posted by Gaoxin
News Flash!

Got my account back!

 

 

1. Not a single item was restored.

2. All Chars are still on some US server. (My chars were transfered from GER to US)

3. I had 40G, 3 weeks ago b4 I got hacked, now I have: 1G!

4. All my gems that I exchanged for gold are gone too. Lost: ~4800 gems, thats around 60 euros.

5. All my twinks are completly naked.

---

40g after a couple week launch? How'd you manage that? Oh I know, you BOUGHT from gold sellers... yeah that'll get your account hacked.

And lol "twinks", there aren't twinks in this game.

Originally posted by Gaoxin

Originally posted by Boldyn

So what's it gonna be OP? This is the first time something like this happens to you like you first stated? Or is it the second time, like you later stated.

 

See that's why you people don't get it. - I have a clean PC, superduper PW, never hand out account details to friends/guildmembers/neighbours/hot girls at clubs (what?), this is the first time something like this happens to me

 

And then it turns out, you are flat out lying. Maybe it's to comfort yourself for being sloppy with security, I don't know.

Dude, when you write something out of frustration, your brain tends to confuse stuff. I got hacked 2 times. WoW, which was restored in 1-2 days. And now its GW2.

Yes I made a lot of gold in the first weeks and TP wasnt permanently down. Anet enabled it for a few hours and shut it down again, when they tested it. And once they opened it I was able to make money by crafting stuff, selling it and buying mats for low prices. Something that was possible in the early game. Now everyone is 80, maxed out his/her crafting, and is competing. I also exchanged my gold for gems, which was awesome at the beginning, because you were able to get up to 7-8 gems for 2 silver, now its 4-5 for 2 silver.

My twink is lvl49 and was fully equiped with rare stuff, which is now all gone too.

 

My password was a combination of 6 letters and 5 numbers, with the use of upper case. It wasn't that bad. But still, why cant they restore everything, like any other mmorpg company? Why cant they lock an account? Why is my case being handled by 6 ppl, and why do I have to submit some of the information _TWICE_? Shit, they wanted to know my GW1 CDKEY. I bought GW1 back in 2006, but they still asked for the damn GW1 key, after 1.5 or 2 weeks of processing.

Like which companies? Truth is, most companies dont, very few do. I can only think of like 2 that will do so under normal circumstances. In most cases of people getting hacked its due to their own problems (lack of security, buying gold, etc) and its not worth it for most companies to spend the time & resources / pay the staff to bother with restoring peoples accounts.

Originally posted by kaiser3282

Originally posted by Gaoxin

Originally posted by Boldyn

So what's it gonna be OP? This is the first time something like this happens to you like you first stated? Or is it the second time, like you later stated.

 

See that's why you people don't get it. - I have a clean PC, superduper PW, never hand out account details to friends/guildmembers/neighbours/hot girls at clubs (what?), this is the first time something like this happens to me

 

And then it turns out, you are flat out lying. Maybe it's to comfort yourself for being sloppy with security, I don't know.

Dude, when you write something out of frustration, your brain tends to confuse stuff. I got hacked 2 times. WoW, which was restored in 1-2 days. And now its GW2.

Yes I made a lot of gold in the first weeks and TP wasnt permanently down. Anet enabled it for a few hours and shut it down again, when they tested it. And once they opened it I was able to make money by crafting stuff, selling it and buying mats for low prices. Something that was possible in the early game. Now everyone is 80, maxed out his/her crafting, and is competing. I also exchanged my gold for gems, which was awesome at the beginning, because you were able to get up to 7-8 gems for 2 silver, now its 4-5 for 2 silver.

My twink is lvl49 and was fully equiped with rare stuff, which is now all gone too.

 

My password was a combination of 6 letters and 5 numbers, with the use of upper case. It wasn't that bad. But still, why cant they restore everything, like any other mmorpg company? Why cant they lock an account? Why is my case being handled by 6 ppl, and why do I have to submit some of the information _TWICE_? Shit, they wanted to know my GW1 CDKEY. I bought GW1 back in 2006, but they still asked for the damn GW1 key, after 1.5 or 2 weeks of processing.

Like which companies? Truth is, most companies dont, very few do. I can only think of like 2 that will do so under normal circumstances. In most cases of people getting hacked its due to their own problems (lack of security, buying gold, etc) and its not worth it for most companies to spend the time & resources / pay the staff to bother with restoring peoples accounts.

this is a pathetic opinion for pathetic companies.

Originally posted by TrunksZ
Because authenticators are too mainstream. Anyway this is the first MMO that I see a bunch of people getting hacked in the first month of its release and I still think that Anet has some blame to bear, but fanboys will be fanboys.

It wasn't the first I have seen. Rift in the first 3 weeks had so many accounts hacked also. Do people remember that?

Also, WoW had them in the first several months also.

Please stop saying Fanboi's - it is obvious to anyone that popular games will be targets. I think A,Net does need to step up it's game on this but I also think people need to take responsibility and make sure you have very complex passwords. It is a complex problem and there are no really good ways to deal with it - if they put mega security, people will complain - not enough security, people will complain.

I have been lucky so far, although I did get one fishing email about my password - I realized before the hacking came out that it was a fishing email (the source and headers told me that on the email). So I went to the official site, changed my password, etc. Then it turned out that GW2online forum was hacked. Since I ha ve a login there I figured that is where they got my email from.

Sorry to the OP - at least you still have your characters - I know many in Rift actually had their characters erased. It seems to me the OP really spent the first week or two of the game playing 8-12 hours a day and also bought gems - I have not yet and don't think I will.

Originally posted by kaiser3282

Like which companies? Truth is, most companies dont, very few do. I can only think of like 2 that will do so under normal circumstances. In most cases of people getting hacked its due to their own problems (lack of security, buying gold, etc) and its not worth it for most companies to spend the time & resources / pay the staff to bother with restoring peoples accounts.

at least 6 companies support character restores

Blizzard, SOE, Turbine, Trion, Funcom, Mythic/EA and probably many more

even ANET has said its important to them

we don’t have the capacity to reinstate characters right now. This is something we take really seriously, we are gathering the data, and we’ll be able to offer this service in the future.