|7 posts found|
9/28/12 6:44:05 AM#1
To anyone considering playing this game, please know that it's run by a bunch of vindictive tyrants.
A friend (no seriously) currently has a choice between two guild master plots but we're short a bit of vital information.
A few other forum members answered it that they couldn't be destroyed.
Don't you love Velea just closing threads all the time. And even to completely delete a thread. I find it happening more and more often from her. If they don't want to discuss something they just delete it and go on. So, sorry that your thread and posts were not even really considered by her. It happens so often with most of the subjects and post by me also.
I asked if she could name her supervisor so I could lodge a complaint. She advised she didn't have one. They're all equals apparently. So I PM'ed them and put my apparently terrible question to them.
Since Velea won't allow me to ask this question in the forums I have to resort to a PM.
In fact I had already purchased this plot and another for my friend to choose between so they were both currently mine. She's very busy with university for the next few months so I was following up on this for her, but apparently that's a crime on those forums.
Fools find no pleasure in understanding, but delight in airing their own opinions. Pvbs 18:2, NIV
9/28/12 7:50:20 AM#2
Well, in the end they did give you the answer, they don't want people posting on the forums (or sending them PM's) on behalf of other players.
If in fact you did own the plot, then you should have just said so and not presented the question the way you did.
But in the end, if they really are pissing you off, you could go play a different MMO, plenty of them out there.
"What gamers want ... is new game play patterns different from what they've experienced before" - Axehilt
9/28/12 4:38:52 PM#3
It's hilarious that you or anyone else would think there's anything wrong with asking game-related question on behalf of another player.
There's just no limit on human insanity is there?
Meanwhile even though the developers are evil, the community is generally very nice and also not terribly thrilled about the way their devs carry on. Another supportive PM came in.
I feel like I need to apologize for your less-than-favorable experiences with our support staff in the last few days.
9/30/12 12:39:01 PM#4
In your place I would open a support ticket (support.istaria.com - if I am not wrong), give all details, like "My character 'Kill_them_all_before_they_scream' owns a plot at Shepherds Mountain:Troy [and alike]". I'm not sure why Velea closed it. In my times - when I was active in the forum - I did not notice such habit.
9/30/12 12:44:47 PM#5
The way you started your pm was pissy. Probably did not start that off well.
9/30/12 12:54:30 PM#6
thats pretty piss poor CSR right there.. asking questions in a forum designed for it, should not be grounds for thread lock unless its already covered in the community created sticky (which all games should have)
doesnt matter if you are asking for your self, or a friend. a player's question should be treated as such and responded to (unless its already covered by stickies at which point the csr should advise them to the stickies in question)
no thread should be deleted instantly without due cause. its just pisspoor for csr's to go around locking and deleting valid threads/questions related to game mechanics.
9/30/12 4:11:59 PM#7
Originally posted by Lithuanian
It's apparently common now.
I'd only recently returned to the game so had no personal experience with it, but just a week earlier guildies had been talking in guild chat about the forum nazis when a new member told us about their thread having been deleted. And someone was complaining about it in one of the chat channels the other day.
Originally posted by Ichmen
Yeah it's definitely pisspoor, but I also think it's more than that.
They have rules for forum behaviour which implicitly cover moderator behaviour. At the very least this moderator is breaking those rules. Frequently.
Trying to chastise players for actions which don't break the rules and are not malicious or destructive - i.e. asking game related questions on behalf of a friend - is bullying.
Most organisations have policies covering this and and a mechanism for customers to complain - not staff telling you the only person you can complain to about them, is them.