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Guild Wars 2

Guild Wars 2 

General Discussion  » really pissed off at arenanet

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47 posts found
  rasiem

Apprentice Member

Joined: 9/07/03
Posts: 60

 
OP  9/27/12 6:41:49 PM#21
goodluck man I hope yours is better then mine because im pretty pissed not only for my account being hacked but because I was hoping the first month of launch would be a bit less hacked. I mean not being prepared for these kinds of people is just setting your game up for failure. I read that they had to hire 28 employees just to help answer to these tickets lol that has to be rough paying for all those extra hands so close to release.
  L0C0Man

Novice Member

Joined: 1/30/09
Posts: 918

9/27/12 6:46:41 PM#22
Originally posted by rasiem
I agree with that its a very stupid idea but I made a saperate email for GW2. and dont you have to download somthing from your email for people to ge in.

One thing, at least with Gmail (haven't checked if it works with GW2 yet, though, since email changing is disabled). If your mail is gmail you can create an account with something like:

your.email+this.is.only.to.be.used.with.gw2@gmail.com

When email is sent to that account gmail basically ignores everything after the +, so it goes to your.email@gmail.com. That way you could have different account names for different sites/accounts that use email as the account number without actually having to have different accounts.

What can men do against such reckless hate?

  Celusios

Novice Member

Joined: 9/06/10
Posts: 329

9/27/12 6:49:47 PM#23

My question is how do you people get hacked so easily? I have never in my entire 6 years as a gamer been hacked or briefed except for when phishing came along (but I quickly changed my password and other information after). 

 

I can only guess that its not as much ArenaNet's fault as the person who gets hacked. Using basic passwords, same ones you use for other sites, never changing it, etc is your own fault in my eyes. ArenaNet can only protect you to an extent, as can any company.

  Shroom_Mage

Novice Member

Joined: 9/21/05
Posts: 871

It's all or nothin'!

9/27/12 7:55:35 PM#24
Bro, periods go a long way. If I was ANet I wouldn't want to read your emails either.

"Be who you are and say what you feel because those who mind don't matter and those who matter don't mind." -Dr. Seuss

  rasiem

Apprentice Member

Joined: 9/07/03
Posts: 60

 
OP  9/27/12 8:00:14 PM#25

I have never been hacked up until cataclysm came out then my accound was always getting hacked I have no answer I am no newb when it comes to computers I even have a new computer so this is not possibly on my end these companys get hacked all the time man there not invinceable look at wow for example blizzard was hacked and had a bunch og authentacater keys stolen not to long ago compramising thousands of accounts as well as sony. Also there was an email that some got that saying someone from ***** Ip is tryinmg to access your account but the problem with this is people were getting it even when they were just trying to log on there own accounts. So when they would get it again they were so used ti accepting it not noticing it was a different IP address its just not an effeciant system an authentacater would have just been better. But like I said man I didnt get anything in my email then I just got one sayin my username was changed and there was nothing in the email to change it back tey said some didnt get them and have a ticket for it.

 

 

Periods are for newbs lol no on the real though I have Adhd and ty it as it comes to me or I forget lol sorry.

  Kilrane

Apprentice Member

Joined: 1/16/09
Posts: 216

9/27/12 8:17:47 PM#26
After attempting to read the eyesore that is the random ramblings of the OP one can safely call this an all too often case of PEBKAC.
  Emeraq

Novice Member

Joined: 10/07/06
Posts: 925

9/27/12 8:23:13 PM#27
Originally posted by ShakyMo
Did you not have the email verification thing on?

This thing is a pain in the ass, as centurylink keeps deciding to change what city my internet is coming out of, so I have to validate every day it seems as the game detects a new ISP.

  Beacker

Novice Member

Joined: 7/28/06
Posts: 426

9/27/12 8:28:11 PM#28
Originally posted by birdycephon

Reusing username/password combos leads to hacked accounts.

You should check your other games, see which other ones you lost.

This right here. Dunno why people don't switch thier passwords and make them unique for every game they play. Maybe some day people will learn to stop being dumb and doing this...

  TheIronLegion

Apprentice Member

Joined: 9/06/12
Posts: 270

Act with wisdom, but act.

9/27/12 8:29:33 PM#29
Originally posted by rasiem
thanks man now of they were smart they would have had the authenticater from release I new being a F2p game this was going to happen programmers were just waiting for the release lol I bet D3 is hacker free right now lol.

That just sounds ignorant. Battlenet accounts have been hacked since the dawn of gold selling. And since your D3 account is linked to your battlenet account if the main hub is compromised all the subordinates fall; WoW and D3. saying it's hacker free is just plain ignorant and laughable at best.

  ESSKA

Hard Core Member

Joined: 11/08/06
Posts: 98

9/27/12 8:30:09 PM#30
Originally posted by rasiem
Been hack for 4 days now with only 2 irrelavent responses I know they have had over 10k accounts hacked but come on this is rediculous. And no support number are you kidding me who do these people think they are I purchased 2 games and both keys got hacked and the email changed these fuckers are getting better and better.

Ive said it before it always seems to be on the users end when this happens in my experience. Either clicking on emails without actually checking where they lead to, useing same un/pass for other forums and gaming sites or just plan using downloaded bots and hacks/buying gold. Heard it all from my old guild in Rift and old friends in Aion but turned out they were using flight hacks ( in rift) and bots for Aion. So its hard to believe anyone that blames the company nowadays.

  TheIronLegion

Apprentice Member

Joined: 9/06/12
Posts: 270

Act with wisdom, but act.

9/27/12 8:30:54 PM#31
Originally posted by Emeraq
Originally posted by ShakyMo
Did you not have the email verification thing on?

This thing is a pain in the ass, as centurylink keeps deciding to change what city my internet is coming out of, so I have to validate every day it seems as the game detects a new ISP.

When you do the verification theres a check box to make sure it saves it. Are you checking it? If so then it's probably your ISP. Though your IP shouldn't change despite your ISP.

  nadrian3k

Novice Member

Joined: 8/29/08
Posts: 100

9/28/12 4:07:44 AM#32
No offense but u must be the most unexperienced "mmo vet" i have ever seen. That tho' doesn't excuse ANets delay in solving your hand-made issue
  wartyxwt

Novice Member

Joined: 4/17/10
Posts: 181

9/28/12 4:15:55 AM#33
Sorry but OP has to be some kind of idiot. I read as much of the thread as possible but he is clearly one of those words we are not allowed to call people. That or he is unfathomably stupid. Either way, LOL.
  aesperus

Elite Member

Joined: 1/04/05
Posts: 4507

9/28/12 4:17:19 AM#34
Originally posted by rasiem
Been hack for 4 days now with only 2 irrelavent responses I know they have had over 10k accounts hacked but come on this is rediculous. And no support number are you kidding me who do these people think they are I purchased 2 games and both keys got hacked and the email changed these fuckers are getting better and better.

The same thing happened to me a few weeks back.

This is one of the areas where Anet is really dropping the ball, and I'm kind of annoyed it doesn't get talked about more. Their CS isn't bad about handling issues, but their response times & the manner in which they respond are pretty bad for cases like this.

They really need a better system for dealing w/ cases like this, because it's a problem that won't go away. Currently, it seems to take them about a full week (7 days) to respond to, and resolve such issues. With the current system you won't even know your ticket is being looked at until it's been resolved, which basically leaves you in the dark for days at a time.

The best I can say for you is to make a ticket with the phrase 'HELP! HACKED ACCOUNT!' or something along those lines in the subjet heading. You can also try putting your ticket # on the gw2 reddit and see if they notice it. Sorry to hear you're having such trouble.

  User Deleted
9/28/12 4:26:25 AM#35

idk, they seem pretty forefront about it, even mentioning that they're observing the hackers behavior.

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/?utm_source=client

  teotius

Novice Member

Joined: 7/20/12
Posts: 105

9/28/12 4:33:47 AM#36
Most people who get hacked, they have corrupted PC... If you got 2 accounts hacked its like 95% sure that u got some vicious program on your computer. I advice people to use this email authentication system they have. I have been tried to hack but they dont have my email its attachted to.
  aesperus

Elite Member

Joined: 1/04/05
Posts: 4507

9/28/12 4:36:37 AM#37
Originally posted by Thanes

idk, they seem pretty forefront about it, even mentioning that they're observing the hackers behavior.

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/?utm_source=client

They are pretty good about acknowledging when they have a problem (usually).

However there's quite a big difference between 'ya, people are getitng their accounts hacked and we're working on it', and 'hey, we recieved your support ticket and will be looking into your specific case. Please be patient, we're trying to reolve the issue as fast as we can'.

It may seem like something small, but just that simple line of letting your customers know you are looking into their troubles, instead of issuing out blanket responses and posting on reddit that people are having problems goes quite a long way. Good customer service is as much about reassuring the customers as it is resolving issues. Atm, Anet isn't doing a bad job with resolving issues, but they are doing a pretty bad job w/ reassuring customers & responding to them in a timely manner.

When it happened to me I, myself, was getting close to just cancelling my account (and I've been w/ Anet since the launch of GW1). However, luckily I found posts on reddit explaining what was going on. Most players don't know about that and aren't going to resort to reddit to try and find out about support issues.

Not being able to talk to an actual person is bad enough. Having to wait upwards of a week just to find out if you're ticket's been looked at is unacceptable.

  Loke666

Hard Core Member

Joined: 10/29/07
Posts: 16024

9/28/12 4:39:37 AM#38
Originally posted by rasiem
I agree with that its a very stupid idea but I made a saperate email for GW2. and dont you have to download somthing from your email for people to ge in.

Most of the people who got hacked used the same password for the mail as for the game and used it on not so safe forums as well so they search the databases of stolen passwords/mail adresses and when they find one that is used in GW2 (often when people buy gold) they try the old password. Or they just try password from sites at random, this site got hacked a few years back.

I use a specific mail for my NC soft games since my GW1 was hacked a few years back (yes, I stupidly had the same password and mail as I had here). No problems since.

And yes, NC softs policy to use the mailadress as accountname is not a good idea.

And even if you think securely they still can have a keylogger or something, but 99,99% of all accounthacks could be stopped if people were more paranoid about security.

And even more would go away if all scumbags stopped buying gold from suspicios goldsellers. Stealing accounts and robbing them is so much cheaper and easier than gold farming sweatshops or bots today, all larger games know that.

NC soft could have a better system but all major games are plauged by this, only way to really stop it is by stopping buying gold.

  Connmacart

Novice Member

Joined: 2/24/12
Posts: 693

9/28/12 4:56:38 AM#39
You might want to turn your anger towards the person that made it possible. Yourself. It's always someone elses fault it seems.
  JoeyMMO

Advanced Member

Joined: 10/09/11
Posts: 1254

To busy playing GW2 to post much around here... *shrug*

9/28/12 6:23:55 AM#40

That's terrible! I personally went for a unique 20+ character long password (alfa+ALFA+NUM+common punctation) that would require about 100000000000000000000 years to brute force at 1000000000000 tries per second and guess what? I haven't been hacked so far, not on any of my accounts for that matter.

Use a different one for the actual E-mail account and have decent security on your systems so that keyloggers don't get much of a chance.

If you have both accounts hacked then you most probably have a security issue. Either a keylogger or your E-mail accounts have been compomised a long time ago. If you never got that confirmation E-mail and it didn't go in the Junk E-mail folder, then they probably accepted and deleted it faster than you could think of doing it. Go for longer passwords (20+ should be plenty) and make them unique once you clean out your system. Don't use the same password for different accounts, because the hackers will find those relatively fast.

I'm sorry you got hacked, but very few hackers brute-force these days. More often than not they know your E-mail adress and the passwords you use from another game. Unique and long passwords and you should be clear, only thing that can get you then is a keylogger or someone invading your system and getting the password list unless you keep it on paper only.

Don't count "WhateverYouWant001" and "WhateverYouWant002" etc as unique passwords. Hackers aren't dumb if they managed to steal two of your accounts.

I'm not sure this is ArenaNet's fault at all, but nothing is for sure these days. You can only be careful.

Good luck in getting everything sorted out. And you probably read this already, right?

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

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