Originally posted by tawess

Originally posted by bcbully
Go to your credit card company/bank, claim fraud. 

This is actually a pretty dumb idea as it can backlash and put a mark on your card instead, especially if it turns out that you made a fradulent fraud claim.

 

I actually think that might be illegal, real world illegal. But i might be wrong.

Tell them blah blah blah about being hacked and the account not being restored. Fraud in the sense of the company telling you they would not restore your account, so you bought another game, but they ended up restoring the old one. "The company lied to me."

Fraud on the companies end, not the consumer... I should have been much more clear.

Originally posted by Connmacart

Originally posted by bcbully

Originally posted by Connmacart

Originally posted by bcbully

Originally posted by AwDiddums

Morally this is wrong, you've played the product, you like the product but you want your money back because you really couldn't afford the product in the first place.

However when someone has a genuine problem then yes they should get their money back, it's their consumer right, but using an excuse just isn't right, do ppl think these companies survive on goodwill alone?

 

They survive on a lot of things, I'm not sure goodwill is one. I tend to give the benfit of the doubt to the (1) consumer instead of the multinational company. When it gets down to it the customer is right (or not worth the time), give him the money back he needs it more. 

Why not give him double while you are at it. He needs it more amyway... 

Well because he didn't pay double, I don't think.

 

All I'm saying is that there should be a 30 day policy like other products, or would that lead to these developers going broke? Maybe it would lead to them making products that are better.

 

If the product is faulty -> refund

If the product wasn't as advertised -> refund

 

I think we are saying the same thing.

Originally posted by Odinthedark1
So recently i heard that it was possible people were getting hacked through the support site...long story short i spent the $60 i liked the game but forgot about sumthin else and i need to refund momentarily, but im worried ill lose my account and be out $60 at the same time...can anyone confirm the support site is good now?   

Thats a good one. You want your money back because "You forgot about something" and need the money for something else.... for the moment....

You want you money back and next to that you dont want to lose the acount and want arenanet to hold on to your acount for you until you decide to give it back to arenanet and re-open your most likely well played acount for you and continue where you left off. The fact that you ar so afraid of losing the acount tells me that you invested considerable time into the acount too.

I would love to see you buy a car ,come back weeks later after having been on your roadtrip and tell the dealer you need your money back because as it turns out you forgot about something and oh , if he can hold on to the car for you  for whenever you decide to still buy it. 

ok....

Originally posted by MeGaTronPower

Originally posted by tawess

Originally posted by bcbully
Go to your credit card company/bank, claim fraud. 

This is actually a pretty dumb idea as it can backlash and put a mark on your card instead, especially if it turns out that you made a fradulent fraud claim.

 

I actually think that might be illegal, real world illegal. But i might be wrong.

Its not illegal and it works, i filed fraud claim on 2 ff xiv boxes and shipped the box back to where i purchased them from.

i got my money back. Hey now, its a decent game im sure, but i dont see myself playing it long term with its end game. And they have a rule for refund 30 days back from digital purchase so why not? I say ditch the deadweight.

Never said it did not work... Just that it could backlash, especially if you make a habit out of it. Also making a false claim is in it self fraud if you lack any valid reason for doing so. And "oh shit i overspent and now can not afford noodels for food" is not a valid claim. (or to put it simple "In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual;") Now ofc no-one is going to make a fuzz över 60$ but it will flagg his card and should he repeat the process it might leed to termination of his card or a demand to reimburse the CC company for the costs of administration.

So it is still a dumb idea. But if you have a legit claim (like the roll-back snafu) then ofc you should contact them in case ANet is not forth comming. But the OP does not have a case.

Edit: bcbully, we are not talking about that kind of action (it isstill i grey area in my mind, but a lot more valid the the OP's) but the OP having no legit reason for demanding a payback based on fraud as the only problem he is having is using his rent (or what ever) money to buy a game he could not afford... That woudl make such a claim fraud from the OP towards ANet.

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Originally posted by AwDiddums
Morally this is wrong, you've played the product, you like the product but you want your money back because you really couldn't afford the product in the first place.

However when someone has a genuine problem then yes they should get their money back, it's their consumer right, but using an excuse just isn't right, do ppl think these companies survive on goodwill alone?

 

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If you want to inject morality into a simple marketplace transaction, let's put it on the venders shoulders. If they can't deliver a product that engages a consumer for 30 days, then how in good conscious could they expect to keep his money. Return for full refund for any reason should be stamped proudly on any upstanding venders packaging.

Originally posted by bcbully
Go to your credit card company/bank, claim fraud. 

Then have the account permabanned.....

Originally posted by tawess

Originally posted by bcbully
Go to your credit card company/bank, claim fraud. 

This is actually a pretty dumb idea as it can backlash and put a mark on your card instead, especially if it turns out that you made a fradulent fraud claim.

 

I actually think that might be illegal, real world illegal. But i might be wrong.

Of course it is illegal to claim fraud when there's no fraud, and you can even get in serious trouble for it. Actually, claiming fraud when there's no fraud... is fraud, and that's punished by law.

[mod edit]

But I actually hope those people will continue doing it. Until the Credit Card company starts to wonder why the same person does so many fraud claims, and investigates. Please keep on doing it. Until you end not only blacklisted by Credit Card companies, but also with a nice fine for fraud (or even worse).

Originally posted by bcbully

All I'm saying is that there should be a 30 day policy like other products, or would that lead to these developers going broke? Maybe it would lead to them making products that are better.

Sorry but it doesn't take 30 days to find out if a game is good quality or not. Considering video games are easily consumed in 30 days, it seems unreasonable to ask a company to give customer's money back that long after purchase.

Long story short, it does not take 30 days to find out if a product is of good quality or not.

Originally posted by Timzilla

If you want to inject morality into a simple marketplace transaction, let's put it on the venders shoulders. If they can't deliver a product that engages a consumer for 30 days, then how in good conscious could they expect to keep his money. Return for full refund for any reason should be stamped proudly on any upstanding venders packaging.

Could you be any more naive? Lots of consumers return items with no-question-refund policies even if they are completely satisfied with the product. How is the company supposed to protect itself from those people?

Also, you completely ignore the fact that is is not the vendor's responsability to keep them engaged for 30+ days. Their responsability is to prodive the product/service as advertised, period. Unless the product does not perform as advertised then the customer has no real claim for a refund.

Originally posted by fundayz

Could you be any more naive? Lots of consumers return items with no-question-refund policies even if they are completely satisfied with the product. How is the company supposed to protect itself from those people?

That no question refund policy still relies on the fact that the product must not have been consumed in any way. For instance, you can't buy a pair of shoes, wear them for a week and then return them with the sole all used up and wear marks. You have to return them as good as new, with no marks, after just trying them on.

Playing a video for 100s of hours, getting to max level with max level gear, means the buyer consumed the product. Not like the guy who played a dozen of hours and returned it unfinished because he didn't like it. First person is a frauder, an outlaw, a liar, second person is an honest consumer unhappy with a product.

Originally posted by Ambros123
The answer is in this question.... If you walk into Dennys and order a dinner and eat the entire meal but was dissatisified with it do you get a refund?  You paid $60 for a service that you used, [mod edit]

What a load of hogwash!! . . . .  I ate at a Dennys once in southern California in the early 80s. Unless they've changed since then there is no way on earth anyone (human anyway) could stomach eating an entire revolting meal from that grease trap. So I'm sorry Sir, but your analogy fails.

On a serious note, OP. Its just about impossible to get your money back on gaming software purchases.

Originally posted by Timzilla

 

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Originally posted by AwDiddums
Morally this is wrong, you've played the product, you like the product but you want your money back because you really couldn't afford the product in the first place.

 

However when someone has a genuine problem then yes they should get their money back, it's their consumer right, but using an excuse just isn't right, do ppl think these companies survive on goodwill alone?

 

---

 

If you want to inject morality into a simple marketplace transaction, let's put it on the venders shoulders. If they can't deliver a product that engages a consumer for 30 days, then how in good conscious could they expect to keep his money. Return for full refund for any reason should be stamped proudly on any upstanding venders packaging.

Ummm where did you see that GW2 was supposed to entertain you for 30 days? Did ArenaNet ever make that claim? They are under no moral obligation to provide 30 days of entertainment. Do you expect 30 days of non-stop entertainment from a single player game? No.

Take a look at the actual value of  GW2's entertainment though. Say a movie is 2 hours long and $8 a ticket. My fastest level 80 was 70 hours. That means the actual value of GW2 is $280. Even at half that you cannot find a better entertainment value.

So yeah, screw ArenaNet for providing $280 worth of entertainment for only $60....RIGHT? How do they sleep at night?!

Originally posted by Odinthedark1
So recently i heard that it was possible people were getting hacked through the support site...long story short i spent the $60 i liked the game but forgot about sumthin else and i need to refund momentarily, but im worried ill lose my account and be out $60 at the same time...can anyone confirm the support site is good now?   

"I like the game but i need a refund"

I also liked my hamburger today, it was very tasty so i said to the guy that made my hamburger. "Hey dude, that was delicious but i would like a refund now"

See how logic my point is? just as logic as you wanting a refund.

Originally posted by Ambros123
The answer is in this question.... If you walk into Dennys and order a dinner and eat the entire meal but was dissatisified with it do you get a refund?  You paid $60 for a service that you used, [mod edit]

Actually have seen it happen, so yes, it is possible to get a refund for a meal already eaten.

Originally posted by Slampig

Originally posted by Ambros123
The answer is in this question.... If you walk into Dennys and order a dinner and eat the entire meal but was dissatisified with it do you get a refund?  You paid $60 for a service that you used, stop being a shittard.

Actually have seen it happen, so yes, it is possible to get a refund for a meal already eaten.

The person ate the whole meal, and then asked for refund and got it? Like "Man, that lunch was so bad I ate the whole plate and now I want a refund!"?

Please, stop the nonsense. Nobody believes you (not even yourself).

- People tasting a bit of a plate, saying it tastes awful, and asking for a refund? Maybe.

- People finding a fly, a worm, a cockroach or similar stuff in their plate? Certainly.

But the story you tell us here is obviously invented. Keep the fairytales for the kids ;)

lmao this thread blows my mind!

Not even worth feeding the trolls, deleted my post i need a break from this site, but to all the actual people with good intentions thanks. 

I do not see what you are so angry about, you asked a honest question and you got a honest answer from most people... That you are SoL.

It is not our fault that you feel that you need to buy something for your father... Try making something instead... A lot cheaper and much much more personal.

Edit: If anyone care... Nothing is ever delted from the internet.