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General Discussion  » GW2 sales open again, but no resolve to hacked accounts.

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30 posts found
  aesperus

Hard Core Member

Joined: 1/04/05
Posts: 4758

9/11/12 4:54:42 PM#21
Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.
  jpnole

Advanced Member

Joined: 2/13/10
Posts: 1654

9/11/12 4:57:56 PM#22
Originally posted by Mogus

I was initially wondering if the hacked account issue could have been caused internally to push people to buy additional accounts for the game and then they took sales off line so I thought, maybe I'm wrong! Now I see that sales are open again yet my hacked account is still unresolved almost a week later.

 

I'm truly disgusted.

The fact that we even had to use our email addresses as our usernames is beyond my understanding...

 

 

Well next time use a unique password for your game account. Using your email address as your username is not a problem for GW2 unless you use the same password. The fault of the hacked accounts falls entirely on the user and is in no way the fault of Anet. I don't care if they have 500 or 50000 hacked accounts to restore. It will get done when it gets done. In the mean time check out this password manager:

http://keepass.info/

Like you I have been hacked before. However unlike you and the rest of those complaining, I DID NOT blame the website in question. I used the same password for my hotmail and paypal for years. It finally caught up to me one day and I had to jump through hoops to get my money back. Now I use a 16 character length password for all my accounts. Unless I download a keylogger that functions perfectly, I will never be hacked again... ever.

  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1446

9/11/12 4:59:17 PM#23
Originally posted by aesperus
Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.

thats my point..they started selling again which is their right but without sorting the problems with the hacked accounts..to me it  feel like they just told me to f-ck off..and all the other people who have waited longer than i have i feel even more sorry for them.

now they maybe not have the problems now that they had before because they beefed up their security,which i applaud.

my question is why was it so lax in the first place.

  Boltonsquad

Apprentice Member

Joined: 7/07/06
Posts: 281

9/11/12 5:00:53 PM#24
People who have been hacked only have themselves to blame [mod edit] and using the exact same password on fansites I have no sympathy for any of them and to be honest I don't see why Arenanet should waste there time getting back players accounts.
  jpnole

Advanced Member

Joined: 2/13/10
Posts: 1654

9/11/12 5:03:28 PM#25
Originally posted by kevjards
Originally posted by aesperus
Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.

thats my point..they started selling again which is their right but without sorting the problems with the hacked accounts..to me it  feel like they just told me to f-ck off..and all the other people who have waited longer than i have i feel even more sorry for them.

now they maybe not have the problems now that they had before because they beefed up their security,which i applaud.

my question is why was it so lax in the first place.

It wasn't their security that was lax... it was yours.

  Smilingdeath

Novice Member

Joined: 4/17/12
Posts: 7

9/11/12 5:09:57 PM#26

yes, my password is 123456, im a big space balls fan.

 

A-net did not send you a password and make you use it. If your account was hacked, its really on you.

L2Make Passwords.

  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1446

9/11/12 5:11:04 PM#27
Originally posted by jpnole
Originally posted by kevjards
Originally posted by aesperus
Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.

thats my point..they started selling again which is their right but without sorting the problems with the hacked accounts..to me it  feel like they just told me to f-ck off..and all the other people who have waited longer than i have i feel even more sorry for them.

now they maybe not have the problems now that they had before because they beefed up their security,which i applaud.

my question is why was it so lax in the first place.

It wasn't their security that was lax... it was yours.

i dont think so..you know that 11,000 were hacked right..there security had flaws ,like no security question before change of e-mail..and if it was all my problem,why have Anet changed the way they do the security now.i f you read my post properly i said i take part responsibility..i,m not sure if they have an authenticator which just about everyother game has..i have 1 for wow for the wife..sorry m8 but that is basic stuff for an online game these days.authenticator should have been in from the start as well as security questions.

  User Deleted
9/11/12 5:50:20 PM#28

I strongly suggest creating a new email account used solely for any new game.

I have been using an email address for my GW2 account that is not used for anything else.

I agree that these companies should abandon the use of an email address as an account name but until they do there is little else an average gamer can do to prevent the problems.

My email address for websites and my addresses used for gaming are never crossed.

It is a pain in the ass, but not as much as retrieveing a banned account.

  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1446

9/11/12 6:33:13 PM#29
oh well Anet got there eventually..got an e-mail with new pw and account name..awsome..not..does'nt work when i try to log in..guess whats coming next..yes you guessed it..the ban hammer coming down..to the back of the queue i go again..dont know wether to laugh or cry..this is getting ridiculous lol.
  xpiher

Advanced Member

Joined: 8/22/08
Posts: 3301

9/11/12 7:24:30 PM#30
Originally posted by laserit

An authenticater is never a bad thing, love the smart phone one's. I'm really wishing and wondering why GW2 didnt release with one.

Hope all who have been hacked get sorted out in the quickest manner.

 

Because it won't stop people having their accounts hacked because authenicators can be spoofed. The IP address lock should be enough. The reason its not is because people have had their e-mails compromised. Thats out of ANETs hands. 

Its likely that digital sales were opened back up because NCSoft told them to do it.


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