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NCSOFTs side was quick to respond ..processing a refund of $120.00 worth of gems that were charged on my cc.

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I've been hearing about people having their accounts stolen by hackers, with items and characters gone and then being able to recover the account only to have the hacker report the stolen account and ending up being banned (or terminated).

ArenaNet needs a better measure of security against this garbage, you need to realize the general population aren't that smart (read about average IQ dropping over the years) since most people will use the same login/email and password often. A majority of MMO games out there has decent account security which includes secret question, authenticators, confirm on change/action- GW2 has none of those, you receive an email saying someone is accessing your account from a specified IP address but doesn't give you an option to allow/deny it, and a secret question would help prevent email/password change.

Anyone else think that them blameing the rash of hacked accounts on an undisclosed fansite being attacked and their info stolen for use on GW2 's accounts ...a bit of bullshite?

I got hacked and I am very safe. Yes ..everyone says this but in my case it is true. The only other time I've been hacked is when SOE had their problems last year and a 3 yr old EQ2 account I set up got hacked.I dont respond to emails or other phishing from what is sent to me.. I always respond to those by checking my accounts directly through the web address bar and I have 3 virus screeners. One I run manually every day. No keyloggers. Nothing. Yes..I use diff usernames and passcodes for various games and sites. No..I do not frequent..or infrequent....porn sites. My browser clears upon exit..no cookies stored..etc.etc.

NCSOFTs side was quick to respond ..processing a refund of $120.00 worth of gems that were charged on my cc. It will repost sometime w/i 5 days according to them. They got back to me in 3 hours from my ticket.

The other part of the ticket...getting my account and characters back..has yet to be answered.

I find it too convenient that it's because of another companies fansite and believe thats a B.S. scape-goat excuse. An attempt to absolve Anet of any responsibility for lacking decent security. What is this other website? anyone know? Because the only fan site I became a member of is this one. As you can see by my post count that was recently. I think we have a right to know if a fansite we are supposedly using has security issues this severe. Why is the name undisclosed? 

The stupidest thing I did was leave my credit info on account..just forgot this time. My fault entirely.

Well..i was just wondering because it seems too large scale an incident to blame on some other website and/or us exclusively.

Hope I'll get my thief back ...at least eventually....he was 15th level and had many dyes unlocked.  I love the game and am waiting patiently to be able to play again but just wanted others opinions.

SoulStain, guildwars2guru.com was the one that was hacked, it's kind of silly that people used the same login/password on a site such as that for GW2 and I bet you they do on other games as well.

I bet you that my hotmail address is being checked everyday to see if an account in GW2 exists, I know for a fact hackers has my hotmail address because every day I get WoW, Diablo 3 and other games spamming with "account notice" and such when the address isn't even linked to any of the games nor have I ever played most of the games. I may just create a dummy GW2 account with the hotmail address to see how quickly it gets broken into, I'm curious.

Originally posted by sookster54

SoulStain, guildwars2guru.com was the one that was hacked, it's kind of silly that people used the same login/password on a site such as that for GW2 and I bet you they do on other games as well.

I bet you that my hotmail address is being checked everyday to see if an account in GW2 exists, I know for a fact hackers has my hotmail address because every day I get WoW, Diablo 3 and other games spamming with "account notice" and such when the address isn't even linked to any of the games nor have I ever played most of the games. I may just create a dummy GW2 account with the hotmail address to see how quickly it gets broken into, I'm curious.

See..that's interesting. I have definitely never signed up at guildwars2guru.com. I don't even recall being phished at any of my 5 emails for guildwars 2. So I really think the breach is not just limited to some 3rd party website and someone's just trying to cover their butts.

Anyway...I hope they resolve this soon and If I get banned for a stolen account after I get my account back,  I'll likely lose my mind .If this happens I will definitely try to get a refund for the game and all the money I've actually spent on gems. I hope it won't be necessary since I DO like the game. A Lot.

Originally posted by Blathian
well everyone keeps talking about not using same passowrd ect. but to any of us that have been hacked/banned the real question is what now? the support from Arena Net is very sparse and limited. I just need to know what to do from here. I have yet to register my retail serial code, but considering my account is banned i cant. Im wondering if i can just make a totally new GW2 account and use this retail code as if i bought the game today and just start over, or is that cide tied to my "pre-purchase" code i received from amazon. The real issue here for me with arena net is the communication to those of use who have had our account comprimised. Fine i f@#ked up and used the same password as an old game and got hacked, shame on me, so now what?

this and also for me is the sheer lack of interest this company has in solving our problem.i sent reply after reply and well i,m on 5 days and not even a reply apart from the automated crap is disgusting.not sure they are actually interested in helping at all..they maybe under the illusion that i'm going to pay £40 for another copy..yeah keep dreaming.if this was any other game people would be up in arms over this mess.like i said you get what you pay for and in the end i got a game(a good one ) but the company are a joke when it comes to customer support.

Originally posted by Amana

Hey guys,

Since this forum is VERY active right now, many threads are getting lost and people aren't properly checking to see if their thread is a duplicate topic. As a result, since this is an important matter, we've had many phishing/hack/security threads

As we have in a handful of other forums, we'd like to provide this thread for the discussion of phishing/hacking/account security measures and updates on the matter. This way the discussion stays visible and we don't get 20 new threads each day on the matter.

any chance of some advice if you can please..having my account hacked i cannot get on the forum,has it seems they are dealing with the tickets quicker for those that have been waiting 4-5 days now.problem is for me is that i cannot get on the forum at all .although i have my key code my e-mail does not match up .so i cannot post on their site..any ideas plz Amana...or anyone else for that matter...they say they are dealing with tickets within 48hrs now...well thats not the case obviouly because they have just totally bypassed loads of peoples tickets by closing them.

Originally posted by SoulStain

Anyone else think that them blameing the rash of hacked accounts on an undisclosed fansite being attacked and their info stolen for use on GW2 's accounts ...a bit of bullshite?

I got hacked and I am very safe. Yes ..everyone says this but in my case it is true. The only other time I've been hacked is when SOE had their problems last year and a 3 yr old EQ2 account I set up got hacked.I dont respond to emails or other phishing from what is sent to me.. I always respond to those by checking my accounts directly through the web address bar and I have 3 virus screeners. One I run manually every day. No keyloggers. Nothing. Yes..I use diff usernames and passcodes for various games and sites. No..I do not frequent..or infrequent....porn sites. My browser clears upon exit..no cookies stored..etc.etc.

NCSOFTs side was quick to respond ..processing a refund of $120.00 worth of gems that were charged on my cc. It will repost sometime w/i 5 days according to them. They got back to me in 3 hours from my ticket.

The other part of the ticket...getting my account and characters back..has yet to be answered.

I find it too convenient that it's because of another companies fansite and believe thats a B.S. scape-goat excuse. An attempt to absolve Anet of any responsibility for lacking decent security. What is this other website? anyone know? Because the only fan site I became a member of is this one. As you can see by my post count that was recently. I think we have a right to know if a fansite we are supposedly using has security issues this severe. Why is the name undisclosed? 

The stupidest thing I did was leave my credit info on account..just forgot this time. My fault entirely.

Well..i was just wondering because it seems too large scale an incident to blame on some other website and/or us exclusively.

Hope I'll get my thief back ...at least eventually....he was 15th level and had many dyes unlocked.  I love the game and am waiting patiently to be able to play again but just wanted others opinions.

 

 

its already been stated that if and a big if you get your account back all will be wiped by the thiefs..not only can the not do roll back of chars for you..anything in your account will be gone to.

ok i got sick of waiting for a response off Anet so i thought about it and looked up the phone number for the uk and spoke to a really nice lady who told me that even if you reply to an e-mail you automatically got right to the back of the queue.that is totally contrary to what Anet are telling people in the e-mail is'nt it?..if this is the case no bloody wonder i have not heard anything.

look i am not very pc literate so my interpretation is i have been lied to by Anet..that may not be the case and please correct me if i'm wrong.this also maybe a glitch in their system thats placing us at the back of the queue.either way it would explain getting no response at all.

so after 6 days i finally got my account back..nice to see that Anet have beefed up their security with authenticator.works a treat.not only that i have totally new e-mail adress just for gw2 otherwise i would think inevetably i would be at risk again.cant say that i,m impressed with the length of time it took.but has i have said i have to take partial responsibility for this..never again.but has i am trying to see this from Anets point of view as well all i can say is hopefully this will never happen again..i would also like to mention all the people still waiting to get back in..i wish you all the best in getting your accounts sorted.i know you feel gutted ,has i did,best wishes all.

p.s strangely enough the hacker was so kind not to delete my chars..how decent of him.

..been 4 days now and not so much as a peep from Anet about my account.

I have nothing but praise for NcSoft themselves....like I said before they processed my refund with 2 hours and it posted a few days later.

Anet...hmm. Why so slow?...lol.

Oh well. I'll play RIft until they fix my stuff.

Originally posted by kevjards

so after 6 days i finally got my account back..nice to see that Anet have beefed up their security with authenticator.works a treat.not only that i have totally new e-mail adress just for gw2 otherwise i would think inevetably i would be at risk again.cant say that i,m impressed with the length of time it took.but has i have said i have to take partial responsibility for this..never again.but has i am trying to see this from Anets point of view as well all i can say is hopefully this will never happen again..i would also like to mention all the people still waiting to get back in..i wish you all the best in getting your accounts sorted.i know you feel gutted ,has i did,best wishes all.

p.s strangely enough the hacker was so kind not to delete my chars..how decent of him.

They haven't recovered the ones that have been deleted? Anyone?

I have a lot of gem shop dyes and stuff on my main . Should my characters be deleted...Anyone here know if they refund my gem shop purchases (the ones I actually made..not the thief) because those dyes and most of the other stuff is bound to character?

Got my account back today. I'm at work so I haven't actually logged in to check the damage yet.

Not sure what to expect of my character when I log in.  What do they actually do with the account?  Use them for gold farming?  Use them to send gold spam?

This is really weird.
Today someone from China tried to access my account, I just got an official e-mail from ArenaNet. I tried the game till like level 25 and then stopped, like 2 days after release.

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Address: 117.94.32.170
City: Beijing
Region: 22
Country: CN

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ok so having got my account back the other day i was overjoyed..only to wake up this morning thinking i was banned and no access to my account..now i'm going to take this story a little further..i was not banned i was hacked again..now before people jump on the wagon and say its my security..its not..this morning i instructed one of the tech advisers for my isp company to take control of my pc to hunt down anything in my pc that would show that it was my fault..because i genuinly thought it was..it cost me £50 for a british telecom tech guy to spend 2 hrs going through my pc with a fine tooth comb..he found nothing.not only that i have 5 other mmo accounts in my pc active..not one of them touched.

the other thing was i created a brand new e-mail adress and a nice 17 key pw for the account(brand new as well ,not old).so i,m now stuck has to what is going on here.i do not surf the net with this e-mail adress or anything other than what it was for ,gw2.i am on a different e-mail has we speak so..does anyone have any idea how this is happening please or can offer some advice..it would be greatly appreciated..i am absolutely stumped now.

Originally posted by kevjards

ok so having got my account back the other day i was overjoyed..only to wake up this morning thinking i was banned and no access to my account..now i'm going to take this story a little further..i was not banned i was hacked again..now before people jump on the wagon and say its my security..its not..this morning i instructed one of the tech advisers for my isp company to take control of my pc to hunt down anything in my pc that would show that it was my fault..because i genuinly thought it was..it cost me £50 for a british telecom tech guy to spend 2 hrs going through my pc with a fine tooth comb..he found nothing.not only that i have 5 other mmo accounts in my pc active..not one of them touched.

the other thing was i created a brand new e-mail adress and a nice 17 key pw for the account(brand new as well ,not old).so i,m now stuck has to what is going on here.i do not surf the net with this e-mail adress or anything other than what it was for ,gw2.i am on a different e-mail has we speak so..does anyone have any idea how this is happening please or can offer some advice..it would be greatly appreciated..i am absolutely stumped now.

GW2 security alerts you if someone is trying to access your account from a different ip

unless you didnt turn that feature on

is this what happened to you?

https://forum-en.guildwars2.com/forum/support/account/It-says-they-have-detected-that-my-account-has-been-used-by-an-unauthorized-individual

this was posted elsewhere but threads get buried

new blog on account security

https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

commentary about why no character restores or rollbacks yet

https://forum-en.guildwars2.com/forum/support/account/Tickets-for-Review-5-days-and-older-merged/page/28
GaileGray

    Galadeon.6513:

        GaileGray.9587:

        No we are unable to restore gold. It’s simply not something that we have the tools to do, and the account restoration system that would roll-back the entire account is not yet available. I’m very sorry for the loss, and I know we all look forward to being able to help with these issues in the future.

    Sad, very sad that your programmers would not put this BASIC MMO functionality into the game. There should be a plan in place to help people that get hacked.
    Note to game makers – make sure that your future CS has the tools it needs to help people.
    #NotAAAservice

You may not be aware, but spawning gold and handing it out like cupcakes — even if “basic MMO functionality” — isn’t good for a game’s economy. If you lose a dollar, the government doesn’t print up and hand you another one — that would cause huge inflation.

To address the issue of hacked account, we soon will be offering account restorations that will “roll back” an account to its pre-compromise state. The issue will be verified, and the hacker will be tracked and and all account involved in the hack will be closed. Then, when the hacked account is rolled back, the gold is not duped and the economy isn’t damaged.

I don't recall ever having an account hacked before of any game, or anything else.  This is the first time.  I'm pretty bummed out and I'm waiting to get my character back to see what has been done to her.

I felt it was a mistake making the account name your email acount.  It didn't seem very smart to me when we must use our email accounts so often at so many different sites.  It becomes a known quantity, one of two.  From there I think it would be easy to find a password using some kind of software but I am no computer expert.

I'm not sure I'll have the energy to start over.  I pust a lot of time into her, even though she was only level 36.