Originally posted by MrReality
It isn't a bad game but it certainly isn't the mmo savior or second coming of christ people made GW2 out to be.  Hype > GW2.

Seriously, I've never seen anyone who actually enjoys the game say this except via sarcastic hyperbole.  It is used FAR more often by people who do not like/play GW2 as an excuse to echo whatever negative tilt is on display in the current thread.  It's become a very cliche, kneejerk response and was tiresome months ago.

Originally posted by Atlan99

Originally posted by Eir_S

Originally posted by Sorrow

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

No you don't.  I hadn't noticed this when I first read your post, but this is a fallacy.  SWTOR had terrible customer service, WoW started out with bad customer service, and it still isn't that great if you ask me.  There's no evidence to support having a sub gets you better service, that's asinine.

SWTOR customer support was way better than GW2 support has been. I had one issue with SWTOR that took one 5 minute phone call to fix. I think I waited for maybe a minute to talk to someone.

Compare this to 4 day waits and e-mail response from Arenanet.

No surprise you chimed in here as well.  It's like clockwork.

On topic: Other than the TP being down (now it's up) I've lost nothing anywhere and encountered three stuck/bugged DEs.  There are minor issues but I've enountered nothing anywhere close to labeling the game a failure.  And as an earlier poster said, the game gets an update EVERYDAY and the issues are being fixed.  But it is in no way unplayable for anyone I know in real life or my guild.  I realize this is a small sample but nevertheless my perception is my reality as is the case with those having more serious issues.  I feel for them and hope they get them worked out.

Originally posted by Sorrow

[...]

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

[...]

Puhlease, you are willing to pay 180 bucks or euros a year for a service you will use once or twice? And not just paying for that, but rather to be served a bit faster.

Current subscriptions are thievery. Since the beginning of mmorpgs costs of everything related to backend infrastructure went down, yet the prices went up.

Originally posted by cura

Puhlease, you are willing to pay 180 bucks or euros a year for a service you will use once or twice? And not just paying for that, but rather to be served a bit faster.

Current subscriptions are thievery. Since the beginning of mmorpgs costs of everything related to backend infrastructure went down, yet the prices went up.

Really?

I must have missed the gun or the pickpocketing.

Last time I checked it was voluntary.

If you thought it was going to be the messiah of all gaming-kind, yeah, you were probably wrong.

As for fixes, it's a bit too early, there are some serious issues, the launch has been rather rough, but even the best dev teams need more than a week to fix their game, some issues that show up when a million people are bashing your servers aren't so easily solved.

If the same issues still persist for over a month, and customer support did nothing for you, then yeah, you'd definitely have a ground for complaints.

When the game launched, their website charged me three times, it took a good 2 weeks for them to fix it due to the large masses of similar problems, but I was still happy. In most other cases I would have had to file a complaint at my bank and go through a whole mess of paper and phonecalls to get my money back, here I didn't.

Originally posted by Sorrow

Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal. 

Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.

However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.

well their game is awesome, but i will have to agree with you that there were issues that would be solved easily if they have done proper betas and not commercial BWEs ...