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General Discussion  » GW2 officials say 11,000 support tickets for hacked accounts

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64 posts found
  Requiem1066

Apprentice Member

Joined: 8/28/12
Posts: 274

9/07/12 3:34:34 PM#41
Originally posted by Frek

Every single one of those 11,000 people not only used the same email but they used the same password for a 3rd party fan site

Playing the Devil's advocate here but have you got proof to back up that little " fact " ?

  User Deleted
9/07/12 3:36:01 PM#42
Just think, that's like 11 times Vanguard's entire playerbase.
  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1445

9/07/12 3:40:07 PM#43

well speaking has a person who's gw2 account has been hacked i will say this.i accept that it was my fault probably that i got hacked..what i dont accept is the length of time its taking Anet to sort it out.some people have been waiting for days to get theres back.me i've been waiting 48 hrs.this is unacceptable.no other company i know takes this legth of time to sort accounts out..also nc soft have an authenticator on Aion..that stems back a few yrs i think..why was'nt this implemented at the start.has i've said before not everyone is computer savvy.i for one have learnt a harsh lesson and wont make the same mistake again.

Ask yourself this question if Anet had the authenticator in place,would we be looking at these numbers..i guess not..but if i had'nt been stupid in the frst place this would'nt have happened either.i have to take responsibility,but Anet are just as much to blame..they must have known this was bound to happen given how popular this game is.

One more thing i will say is that it should'nt matter what pw or account name i have..i should be allowed to play a game i paid genuine money for without some  low life stealing off me.

  User Deleted
9/07/12 3:43:29 PM#44


Originally posted by fahadjafar
most of these people have same password for all of their email, social site, game site and every other kind of site accnt. it is very much easy to crack these kind of passwords. my WoW accnt never got hacked, yet i see lots of forum qq about hacked accnt in blizz forums. they make mistakes and then blame the company. whether it is WOW or eq2 or swtor or gw2, same scenario everywhere. we live in a sad world.  


I've been hacked twice.

With Firefox+NoScript+Adblock+All Thirdparty content blocked+Firewall+Exe monitoring+unique emails & passwords generated for everything to maximum length.

Nobody online has even ever had my real name, let alone my primary email addresses that go through four layers of fowarding each.

So...yeah...

  teakbois

Apprentice Member

Joined: 5/06/06
Posts: 2190

9/07/12 3:47:11 PM#45
Originally posted by kevjards

.some people have been waiting for days to get theres back.me i've been waiting 48 hrs.this is unacceptable.no other company i know takes this legth of time to sort accounts out

this is totally false, especially at a game's launch.  Not saying ANet couldnt be doing better by any stretch, but this is hardly unprecedented.

  Mothanos

Hard Core Member

Joined: 10/20/10
Posts: 1838

9/07/12 3:47:17 PM#46

I use a diffrent email for both internet site's and mmo's, i have been hacked once in 15 years of playing.
Dont blame a studio when players themselves dont watch their own security...

But the security could be better for GW2 accounts, thats a fact :)

http://speedtest.net/result/2112016336.png

  HorrorScope

Novice Member

Joined: 1/04/05
Posts: 612

9/07/12 8:18:31 PM#47
The reason this has faults pointing to Anet is they have to know the state of the industry for 2012. The game needs a second level of authentication, the WoW method my least favorite. Steam or a in game PIN my favs. The game was going to be a monster, meaning the hackers were waiting with baited breath. They should have known this and been prepared to assume the player isn't using the best security habits. They didn't and now it's a pain in the ass for them.
  Tafale

Novice Member

Joined: 5/16/12
Posts: 37

9/07/12 10:04:23 PM#48
Originally posted by Mothanos

I use a diffrent email for both internet site's and mmo's, i have been hacked once in 15 years of playing.
Dont blame a studio when players themselves dont watch their own security...

But the security could be better for GW2 accounts, thats a fact :)

Players shouldn't be idiots but developers shouldn't be idiots as well with basic security. It's a two-way street after all, just imagine a bank with bad online account security and only blaming the customers :)

 

/No hacked account so not trying to rationalize anything

  Evile

Novice Member

Joined: 12/05/09
Posts: 543

9/08/12 2:25:20 AM#49

My passwords are different, and I get home tonight and my account is hacked. Can no longer access my account.

Thanks arena net.

  Agricola1

Apprentice Member

Joined: 1/30/06
Posts: 5041

"The one you call messiah is a lie"--- Gary Numan

9/08/12 2:45:29 AM#50

I'm not a member of any fansite and my account was hacked today, I've barely had the game and already my £65 has gone walkabout! I wonder what state it will be in if/when I get to play my char again?

GW2 is a good game but this is some pretty **** poor managment.

"Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

CS Lewis

  ctshame

Novice Member

Joined: 10/09/07
Posts: 105

9/08/12 2:50:59 AM#51

Sadly, my account password was hacked, however I have my acccount set to only login from my IP address. I suggest everyone does this because this is the first time any of my accounts passwords have been hacked and by that i mean 7 years of playing online and this is the first time. I do not tell anyone my password, i do not keep it on my computer, i change it reguarly and it still happened. So please take my advice and make it so you activate your accounts email and have it set so only your IP address can login without email authetication. It saved my account.

 

Poor realistically there isn't much Arena net could have done against a brute force password cracker. Now if it was a database leak then its all their fault. However, at least they gave us the extra added security of email authen. 

Damn gold spammers and in my case china(because this is where the hacker was).

 

Best of luck to everyone! Authenticate your email and change those passwords regularly!

 

  Zeblade

Apprentice Member

Joined: 1/10/06
Posts: 936

9/08/12 3:46:57 AM#52

just LOVED this "a majority (maybe 90%+) of those hackers comes from China". I'm sure he read this off the internet and OMG you know its true. Anyway I keeped getting emails from them saying someone keep asking to reset my password. But its not that hard to see where the request is coming from. These companys get hacked all the time and we just don't read about it. The joe publc would go crazy if they new the truth.

People always think its the users fault on any hack. Like not to long ago my credit card got hacked. I new for sure it had to be my falut going to some supid site. But the bank calls and some big name biz got hacked and they got numbers. They said it happens all the time. We just NEVER read or hear about it.

So if they get your password its not because they put some viruse on your computer and waited and watched or hacked you lol. ANYTHING coming in can be traced. This is not like the movies where they bounce it off different countrys so you cant trace them. Its just they come from somewhere outside the US and its just not worth the price to go after them.

Just change your passwords every now and then. Stay away from stupid sites. No I dont mean porn.. but those are really bad.

So far the day GW2 made sure I was the only one from IP address.. I have never got a "asking to change password". They will either hack your email or get a awesome guess... but hey I dont know anything.. I am no one.. ..yeah I am just guessing at all this ;)

..I agree anytime they make you use your EMAIL for a login..  But this is GW2.. all they can get my stuff I can never keep so .. who cares life is short.

 

 

  Binkoth

Novice Member

Joined: 2/19/05
Posts: 3

9/08/12 9:11:09 AM#53

I have used the internet for nearly 20 years and have never had an account hacked.  Last night my GW2 account was hacked and I got the following email:

 

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

 

I used a unique password for GW2.  I am not a member of GW2Guru nor any other GW2 fan site.

Can anyone explain how I was hacked without a flaw in the ANet system?  And why there was no confirmation step in the email address change?

My email account is secure - I have checked the recent activity on the account and it is only my access.

Edit: just realised that I have had this account for 7 years and this is my first post.  Epic lurker :)

  Xzen

Apprentice Member

Joined: 5/01/06
Posts: 2642

A sword is never a killer, it is a tool in the killer's hands.
- Seneca

9/08/12 9:22:20 AM#54
Originally posted by Binkoth

I have used the internet for nearly 20 years and have never had an account hacked.  Last night my GW2 account was hacked and I got the following email:

 

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

 

I used a unique password for GW2.  I am not a member of GW2Guru nor any other GW2 fan site.

Can anyone explain how I was hacked without a flaw in the ANet system?  And why there was no confirmation step in the email address change?

My email account is secure - I have checked the recent activity on the account and it is only my access.

Edit: just realised that I have had this account for 7 years and this is my first post.  Epic lurker :)

You do know that this site has had some security issues in the time you have been a member?

  Binkoth

Novice Member

Joined: 2/19/05
Posts: 3

9/08/12 9:24:23 AM#55
Originally posted by Xzen
Originally posted by Binkoth

I have used the internet for nearly 20 years and have never had an account hacked.  Last night my GW2 account was hacked and I got the following email:

 

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

 

I used a unique password for GW2.  I am not a member of GW2Guru nor any other GW2 fan site.

Can anyone explain how I was hacked without a flaw in the ANet system?  And why there was no confirmation step in the email address change?

My email account is secure - I have checked the recent activity on the account and it is only my access.

Edit: just realised that I have had this account for 7 years and this is my first post.  Epic lurker :)

You do know that this site has had some security issues in the time you have been a member?

I use a different email address and password on this site.

  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1445

9/08/12 9:27:54 AM#56
Originally posted by Kost
Originally posted by Agricola1

I'm not a member of any fansite and my account was hacked today, I've barely had the game and already my £65 has gone walkabout! I wonder what state it will be in if/when I get to play my char again?

GW2 is a good game but this is some pretty **** poor managment.

ArenaNet is supposed to be able to manage customer stupidity and a lack of common sense now?

No, I don't think so. If you were compromised it was because you used the same info on another site or for another game and it just came back and bit you in the ass.

You're probably one of those guys that uses the same password for everything he does on the internet. Judging by the content of 90% of your posts, I'd be shocked if I was wrong. You're not the brightest bulb in the box, to say the least.

i think its rather obnoxious of you to think its ok to insult people who have had there game stolen.by whatever means these people used and got their information its coming to light that not all use the same e-mail and pw.and if you have nothing constructive to say then dont make any comment at all.and for your information i have been waiting 72hrs+ now for a response.it would be nice if Anet actually aknowleged that i existed.but i guess they got my money.

  svandy

Hard Core Member

Joined: 1/31/11
Posts: 147

9/08/12 9:29:37 AM#57

The more and more of these stories I see, the more and more I am convinced there is some kind of leak in ANet's system. I find it very hard to believe 11,000 people used the same email/password for GW2 that they have for whatever mystery sites were hacked.

Either way, I just want my account back. I'm really close to just doing a chargeback and taking my money elsewhere (not that it would hurt ANet), since even people requesting refunds are waiting around 7 days or more.

Currently playing: EVE Online, Prime World, Planetside 2, Hawken

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11430

 
OP  9/08/12 9:45:05 AM#58
Originally posted by svandy

The more and more of these stories I see, the more and more I am convinced there is some kind of leak in ANet's system. I find it very hard to believe 11,000 people used the same email/password for GW2 that they have for whatever mystery sites were hacked.

Either way, I just want my account back. I'm really close to just doing a chargeback and taking my money elsewhere (not that it would hurt ANet), since even people requesting refunds are waiting around 7 days or more.

its hard to say

 

Blizzard had similar issues during the first 3 weeks of D3 launch this year

Blizzard never announced how many support tickets they had for hacked accounts

maybe Blizzard had less than 11,000; maybe Blizzard had more than 11,000

 

regardless, i hope you get your account back soon

 

if you wait longer than 72 hours (3 days), update your ticket

 

GW2 Support forums

https://forum-en.guildwars2.com/forum

Info on Old/Unresolved Tickets

https://forum-en.guildwars2.com/forum/support/account/Info-on-Old-Unresolved-Tickets

  Tekaelon

Apprentice Member

Joined: 2/09/08
Posts: 473

9/08/12 9:48:50 AM#59
Chiming in late, but serioulsy who uses the same password for everything. STOP expecting someone else to make your life secure. The best security has flowss, so take precautions.
  kevjards

Apprentice Member

Joined: 9/27/10
Posts: 1445

9/08/12 9:50:15 AM#60
Originally posted by Nadia
Originally posted by svandy

The more and more of these stories I see, the more and more I am convinced there is some kind of leak in ANet's system. I find it very hard to believe 11,000 people used the same email/password for GW2 that they have for whatever mystery sites were hacked.

Either way, I just want my account back. I'm really close to just doing a chargeback and taking my money elsewhere (not that it would hurt ANet), since even people requesting refunds are waiting around 7 days or more.

its hard to say

 

Blizzard had similar issues during the first 3 weeks of D3 launch this year

Blizzard never announced how many support tickets they had for hacked accounts

maybe Blizzard had less than 11,000; maybe Blizzard had more than 11,000

 

regardless, i hope you get your account back soon

 

if you wait longer than 72 hours (3 days), update your ticket

 

GW2 Support forums

https://forum-en.guildwars2.com/forum

Info on Old/Unresolved Tickets

https://forum-en.guildwars2.com/forum/support/account/Info-on-Old-Unresolved-Tickets

reading some of these posts does'nt fill me with confidence that i will see my account gain..one can only hope.well i guess i better go and update my ticket just to have a chance of getting it back.

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