Originally posted by The_Korrigan
Out of curiosity, how did you lose those gems and that gold? Was your account hacked?

Not hacked the gems just vanished, last night, now I can not even access the trading windows getting an " invalid authorization " message in all the trading windows.

The gold I purchased crafting mats on the auction house, was suppose to be 40s it ate all my money and never did get any of the mats I purchased.

Still as I said before considering I can actually get into the game and its playable I consider myself lucky compared to what I see on the official forums.

Originally posted by sodade21
So because something bad happent to you.. propably got hacked... all of sudden the game is bad??.. even at wow with sub at this point of release you would have delay on support.. i know i had to wait for wow support at least 4 days till they answe and qbout 5 till they could actually help me.. and so far gw adressing all of its problems faster than ANY other game i have played so far..

i 2nd this post.

I am thankfull that i have not encountered any problems so far.

Originally posted by Sorrow

Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal. 

Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.

However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.

It seems to me you are just frustrated with customer support, and not the actual game such as events, characters, etc.  It's a valid complaint, and the customer service should be a lot better than it is.  It doesn't stop GW2 from being a bad game though. It's designed really well.

Originally posted by Djildjamesh

Originally posted by sodade21
So because something bad happent to you.. propably got hacked... all of sudden the game is bad??.. even at wow with sub at this point of release you would have delay on support.. i know i had to wait for wow support at least 4 days till they answe and qbout 5 till they could actually help me.. and so far gw adressing all of its problems faster than ANY other game i have played so far..

i 2nd this post.

I am thankfull that i have not encountered any problems so far.

I've played pretty much every AAA mmo that has ever been made, a number of indies, as well as, a handful of asian titles.

Launch week for WoW had a 3 hour phone hold to get my issue resolved. Until now think the longest I have ever waited for support was with DAoC, 48 hours. 

HOWEVER, other side of the coin.. UO, EQ, Rift, AC, hell even TSW.. "launch week" support response time 15 minutes or less.

Point is if you care about your customers, you provide adequet, better yet more than adequet customer service.. ESPECIALLY during launch week.

Originally posted by MrReality
It isn't a bad game but it certainly isn't the mmo savior or second coming of christ people made GW2 out to be.  Hype > GW2.

Oh the only ones i seen use this line are  people trying to bash the game give me one thread were it have been used positive in a serious way please.

Originally posted by Lokberg

Originally posted by MrReality
It isn't a bad game but it certainly isn't the mmo savior or second coming of christ people made GW2 out to be.  Hype > GW2.

Oh the only ones i seen use this line are  people trying to bash the game give me one thread were it have been used positive in a serious way please.

 

Certainly the line is based on sarcasm. But there is some truth behind it. You know what happens in EVERY thread (without exception) where someone states why "GW2 isn't all that". It does almost borderline on religious fanatacism with some posters.

You were hacked? That sucks...

The game is actually growing on me although frankly their customer service overall so far has been rather pitiful. Really no excuse for it.

From ANet's Sept 7 Update

 

Trading Post

Trading Post item and gold delivery was slow for part of the day today due to a network connectivity issue between data centers. Delayed gold and items are being delivered; check your "pick up" tab.

Gem Purchases

We found some cases where players didn't receive items after purchasing them on the gem store. We have records of all occurrences and are in the process of refunding gems to all affected players. Note that refunded gems will simply be added to your account's gem balance.

Hopefully this includes you.... best wishes in getting your issues resolved.

Originally posted by sodade21
So because something bad happent to you.. propably got hacked... all of sudden the game is bad??

'exactly. Anyone else find it suspicious there's nothing specific in the post it's just a whole buncha complaining?

guess WoW is terrible because their accounts have been hacked even with the authenticators and possible inside jobs. huh.

Originally posted by Amjoco

Another title had problems with its launch and it seems a few people hung in more than 2 weeks before throwing up their hands and running. 

Click here to see the shocking Title!

 

Like people have said before: those were very different times when there was not as much knowledge about large-scale launches as there should be now. We can't tolerate certain mistakes to the extent we did then.

The OP lost money in game due to a glitch or something, she had to make use of customer support (something most of the posters had no need to do) and had a bad experience with them. That in turned influenced negatively on her opinion of the game, customer support being a part of it.

Is that it? Have i missed something? Cause if i got it right i dont understand the amount of negativity the OP is getting. 

Originally posted by itgrowls

Originally posted by sodade21
So because something bad happent to you.. propably got hacked... all of sudden the game is bad??

'exactly. Anyone else find it suspicious there's nothing specific in the post it's just a whole buncha complaining?

No

I've seen her post in the past to an almost nauseating degree about GW2 in several forums so I think she is actually frustrated. Which I very might as well too if I was in her shoes.

Originally posted by Amjoco

Originally posted by fyerwall

General observation here: Chickens. When chickens sees another chicken bleeding they will attack and peck that chicken to death.

Apparently GW2 fans do the same. Someone who has been a pretty good supporter of the game makes mention of doubting their feelings on the game and points out a few issues, the others suddenly turn and attack.

To the OP: I still think a reason the main forums were down as long as they were was not the fact they had issues with them, it was more to squelch the complaints and angry posts. Because the first place someone goes for help or official word on game issues is the main forums.

Yes, it is a good idea to force the complaints to a more public forum like Facebook and Twitter.

The difference I would suppose be anonymity and extra work. If someone is going to take you seriously on facebook, you better have your real life picture there, but then you no longer have the anonymity to protect you. Not to mention everyone who refuses to use Twitter and Facebook for games. 

Originally posted by Wickedjelly

You were hacked? That sucks...

The game is actually growing on me although frankly their customer service overall so far has been rather pitiful. Really no excuse for it.

 Spot on.

I was really 'meh', but fell in love with an Asura Mesmer.

Havent delt with CS.

Did ask/vent last night in "map chat" about a story instance. Got a bunch of "you cant play/noob/log off" comments, so the same "online community" is there. To be fair I also recieved several tells filled with quality asisance. Basicly it confirmed my understanding of humans: some suck, some don't.

In truth, if it had a sub I'd be pissed since I hve felt my experiance has been slightly buggy, and I just started playing 2 days ago. That and I think I might hate the "over-flow-constant-popup-server" thing they have going on. 

Originally posted by Eir_S

Originally posted by Telondariel

"incompetance", "game breaking", "criminal", "horrific"..  Enough with the histrionics.

Kind of this.  Also, I don't understand the topic in relation to the OP.  Is the game bad or is the service bad?  Both?  Help me out here.  I thought the game was pretty damn good before my pc took a dump, but I understand all the technical issues are not worked out yet.

Given that MMORPGs are the way they are, I wonder if not the "service" has to be considered to be unseparable from the game when we talk about the "game" nowadays. 

Originally posted by Sorrow

Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal. 

Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.

However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.

Ah, ha ha ha ha ha ha...   I've played a lot of MMOs.    I've never gotten anything but an automated email telling me to try the same generic steps -- until this game.  I've never had a forum post that received anything but a generic cut-and-paste post -- until this one.    And frankly, I've never been in one as responsive or quick in patching as this one:

In the past two days they fixed issues with the storyline steps "Fury of the Dead," "Grisly Shipment," and "In The Ruins," "A Light in the Darkness," "Estate of Decay," "Explosive Intellect," "Rumors of Trouble," "The Lost Chieftain's Return," and "Tribunes in Effigy."  They changed the downed mode camera to maintain a more consistent distance taking race into account.  They fixed the issue with parties not staying together as they travel into dungeons.  They fixed with the storyline steps

We found some cases where players didn't receive items after purchasing them on the gem store. We have records of all occurrences and are in the process of refunding gems to all affected players. Note that refunded gems will simply be added to your account's gem balance.

And tonight, there's an option to report gold sellers mailing you advertisements being put in.   I'm sure there will be other fixes...

And you call them 'criminal.'     Whatever...