OP,

%10?

So what's that?  Like 120,000 people?  Maybe more?

Originally posted by Drachasor

Originally posted by Jakdstripper

to OP:

dude....the game's been out for like 2 weeks...wft you going on about "timely fashion"?. it's a friken B2P game with no subscription......you'll be lucky if they fix stuf once every 4 months. Sheesh..... where has patience gone these days?

Ridiculous.

B2P really has nothing to do with customer service.  AAA products that are B2P have good customer service all the time.  Many of them provide free servers for multiplayer games as well.  However, service can lag when a game is more popular than expected.  You get the service people saturated with duties when that occurs.

That said, it hasn't been that long since the game came out, and they've been making solid strides on resolving issue after issue.

I again recommend to the OP that he post on the support forums and send another ticket.

I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.

Originally posted by Amjoco

Originally posted by Drachasor

Originally posted by Jakdstripper

to OP:

dude....the game's been out for like 2 weeks...wft you going on about "timely fashion"?. it's a friken B2P game with no subscription......you'll be lucky if they fix stuf once every 4 months. Sheesh..... where has patience gone these days?

Ridiculous.

B2P really has nothing to do with customer service.  AAA products that are B2P have good customer service all the time.  Many of them provide free servers for multiplayer games as well.  However, service can lag when a game is more popular than expected.  You get the service people saturated with duties when that occurs.

That said, it hasn't been that long since the game came out, and they've been making solid strides on resolving issue after issue.

I again recommend to the OP that he post on the support forums and send another ticket.

I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.

How would anyone know that, though?  Seems like just one of those internet rumors to me.

But if the OP wants to play it safe, then they can just post in the support forums.  A lot of times companies have people there to help out.  Often, in my experience, they'll have someone who can expedite particularly bad cases where people slipped through the cracks.  Granted, they'll probably prioritize people who can't play at all first, but a lot of money in gems will undoubtedly help his case.

Originally posted by Amjoco

Originally posted by Drachasor

I again recommend to the OP that he post on the support forums and send another ticket.

I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.

dont open another ticket

the policy on old open tickets is detailed here

https://forum-en.guildwars2.com/forum/support/account/Info-on-Old-Unresolved-Tickets

Originally posted by Drachasor

Originally posted by Amjoco

Originally posted by Drachasor

Originally posted by Jakdstripper

to OP:

dude....the game's been out for like 2 weeks...wft you going on about "timely fashion"?. it's a friken B2P game with no subscription......you'll be lucky if they fix stuf once every 4 months. Sheesh..... where has patience gone these days?

Ridiculous.

B2P really has nothing to do with customer service.  AAA products that are B2P have good customer service all the time.  Many of them provide free servers for multiplayer games as well.  However, service can lag when a game is more popular than expected.  You get the service people saturated with duties when that occurs.

That said, it hasn't been that long since the game came out, and they've been making solid strides on resolving issue after issue.

I again recommend to the OP that he post on the support forums and send another ticket.

I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.

How would anyone know that, though?  Seems like just one of those internet rumors to me.

But if the OP wants to play it safe, then they can just post in the support forums.  A lot of times companies have people there to help out.  Often, in my experience, they'll have someone who can expedite particularly bad cases where people slipped through the cracks.  Granted, they'll probably prioritize people who can't play at all first, but a lot of money in gems will undoubtedly help his case.

On the reddit posts Anet reps were telling people to submit another ticket for issues they already sent in tickets on, So I don't think it kicks you to the end of the que. Unless the original tickets were not being catagorized properly in the system, I don't think the reps would be telling people to resubmit with the knowledge that the new tickets would cancel the previous one and kick them to the back of the line.

Originally posted by Telondariel

"incompetance", "game breaking", "criminal", "horrific"..  Enough with the histrionics.

Kind of this.  Also, I don't understand the topic in relation to the OP.  Is the game bad or is the service bad?  Both?  Help me out here.  I thought the game was pretty damn good before my pc took a dump, but I understand all the technical issues are not worked out yet.

Originally posted by BarCrow

What to me approaches the level of ridiculous...is the number of people who spell "ridiculous" as "rediculous".

AAAAARRRRRRRGGGGGHHHHHHHHH!

I mean....it's not a typo because "e" is nowhere near "I"...and what's worse is we are typing on machines that can tell us the correct spelling of a word in less than a second.

LOL I thought the exact same thing but wasn't going to say anything about it.. thanks for posting that lol

Originally posted by Nadia

Originally posted by Amjoco

Originally posted by Drachasor

I again recommend to the OP that he post on the support forums and send another ticket.

I've always heard that sending a second ticket will cancel the first and put you back at the end of the queue. I may be wrong, but in this case patience might be the best thing.

dont open another ticket

 

the policy on old open tickets is detailed here

https://forum-en.guildwars2.com/forum/support/account/Info-on-Old-Unresolved-Tickets

And Nadia to the rescue with the info once again!

This site needs a search engine, and it should be named "Ask Nadia" :P

Originally posted by IceAge

Originally posted by Emerwyn

Originally posted by jpnole

Originally posted by Sorrow

Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal. 

Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.

However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.

No offense, but the fact you didn't receive your gems (if that's even true) has nothing to do with the fantastic quality or long term fate of GW2.

 

Problem is that "fantastic quality or longe term fate of GW2" is your own opinion. What OP says are solid facts.

Is his own opinion, my opinion and same opinion for others ( thusands of hundres of milions :) ).

Anyway , think is , there are solid facts, true! But saying that a game may not be the best ever, because she lost ( for now ) 50$ and 7 gold it's kind of ... bleah! Ok ok , there are players who have tehnical problems and such, but every product on the market have unhappy customers! Cars, computers , you name it, but that does not mean that the product is not good/perfect/etc for others. There will always be a % of unhappy customer. Heck , even me right now , i am unhappy, because I tried those chips and .. I don't like them at all ! But that does not make them bad for everyone!

I beg your pardon, but few people who have bad experiences with some aspect of a game or service, can walk away and not  have that disappointment or irritation spill over into the other aspects and tarnish or even ruin the overall experience.  She didn't say the game wasn't as great as she had thought it was in reference to anyone else but herself, so learn a bit of reading comprehension please.

Just to make it clear, community boards are specifically here for people to discuss their thoughts, experiences or feeling about the topic matter.  If you don't want to read about people who complain about your favorite game, then "choose" not to click the damn link.

Originally posted by Vorthanion

Originally posted by IceAge

Originally posted by Emerwyn

Originally posted by jpnole

Originally posted by Sorrow

Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal. 

Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.

However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.

No offense, but the fact you didn't receive your gems (if that's even true) has nothing to do with the fantastic quality or long term fate of GW2.

 

Problem is that "fantastic quality or longe term fate of GW2" is your own opinion. What OP says are solid facts.

Is his own opinion, my opinion and same opinion for others ( thusands of hundres of milions :) ).

Anyway , think is , there are solid facts, true! But saying that a game may not be the best ever, because she lost ( for now ) 50$ and 7 gold it's kind of ... bleah! Ok ok , there are players who have tehnical problems and such, but every product on the market have unhappy customers! Cars, computers , you name it, but that does not mean that the product is not good/perfect/etc for others. There will always be a % of unhappy customer. Heck , even me right now , i am unhappy, because I tried those chips and .. I don't like them at all ! But that does not make them bad for everyone!

I beg your pardon, but few people who have bad experiences with some aspect of a game or service, can walk away and not  have that disappointment or irritation spill over into the other aspects and tarnish or even ruin the overall experience.  She didn't say the game wasn't as great as she had thought it was in reference to anyone else but herself, so learn a bit of reading comprehension please.

Just to make it clear, community boards are specifically here for people to discuss their thoughts, experiences or feeling about the topic matter.  If you don't want to read about people who complain about your favorite game, then "choose" not to click the damn link.

Losing money is incredibly important, and is no small thing. She has all the rightin the world to be angry, and hopefully it will be fixed soon.

Originally posted by Nadia

 

 we've resolved issues to get approximately 9,500 players back into the game 

 

One can only hazard a guess as to how many  still remain unresolved. While it's a small % of the player base it's not a small number of people . While frustrating I hope the OP keep's that in mind and tries to remain patient, because it is a fare few accounts they have to go through, verify and return.

Sorry the OP has had some bad luck but its all percentages.

Most firms can pay on time 99.5% of their workforce.  Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.

Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues.  So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues. 

This is not taking into account, pc setup, internet provider etc etc etc.

Originally posted by chryses

Sorry the OP has had some bad luck but its all percentages.

Most firms can pay on time 99.5% of their workforce.  Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.

Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues.  So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues. 

This is not taking into account, pc setup, internet provider etc etc etc.

I'm sorry, is that suppose to be the excuse that means people who are the unlucky few, shouldn't get upset or god forbid, vent?  We all react differently to stimulus, whether it's postitve or negative in nature.  I think it's more than a bit rude to tell people how they should feel about things that happen to them, as if your feelings should supercede theirs.

Originally posted by Vorthanion

Originally posted by chryses

Sorry the OP has had some bad luck but its all percentages.

Most firms can pay on time 99.5% of their workforce.  Great number but if a workforce has 5000 people that means 25 people aren't getting paid. It doesn't mean the company stinks.

Looking at GW2 I have no idea how many people are playing but if its around 500 and there are issues with 2% of the player base that means 10,000 people have issues.  So I am not surprised the forum is hit hard but being cold about it, there is always going to be 1-2% having issues. 

This is not taking into account, pc setup, internet provider etc etc etc.

I'm sorry, is that suppose to be the excuse that means people who are the unlucky few, shouldn't get upset or god forbid, vent?  We all react differently to stimulus, whether it's postitve or negative in nature.  I think it's more than a bit rude to tell people how they should feel about things that happen to them, as if your feelings should supercede theirs.

Theres a diffrence between being upset over your own issue vs claiming an issue impacting a small portion of players is somehow a game wide horrible isue that the majority are experiencing and the game is bad because of it.

Just so the OP doesn't miss it, I'll post again that they should resubmit their ticket and make a post on the official support forums.

Someone already pointed out that resubmitting a ticket is the thing to do here, and talking on their forums might well help get this resolved even faster.

Originally posted by jpnole

Originally posted by Sorrow

Starting to think I may have been wrong about GW2 being the best game ever. Don't get me wrong its a great world, fun and engaging. However, the level of incompentance in addressing some rather serious game breaking issues aproaches a level of rediculous. On top of the failures of the development team to take these bugs head on and deal with them in a timely manner, the outright failure on the part of the support staff is nothing short of criminal. 

Just do a base scan of the official account forums and you will quickly realize there are some horrific issues with the game that are not being dealt with in a timely or accurate manner.

Frankly I now understand the justification of paying a month subscription fee if that is what is required to provide a quality support team.

On a personal note so far I have lost $50 worth of gems, 7 gold, and everything that was in my primary bank box.

However compared to people that havent even been able to play the game at all yet due to account issues I consider myself doing good.

No offense, but the fact you didn't receive your gems and lost your gold (if that's even true) has nothing to do with perceived quality/lack thereof or the long term fate of GW2.

WUT????