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Hardware  » New video card is freezing games

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36 posts found
  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 6:52:41 PM#1

Hi everyone, i recently purchased the AMD Radeon HD 7770 GHz edition, i have it installed (hopefully correctly) the video card came with a cable that i attached to the video card then to a random black pin, there was 6 of them so i just tried one of them...

Everything started up properly, i then installed the drivers from the CD which took me to a website to get the drivers from.

 

So i boot up a game, i get passed the login screen and character selection, but when i get in to the actual game it freezes maybe 10seconds into it, the screen freezes and locks my whole computer up forcing me to to restart it.

 

Anyone know what the problem could be? maybe bad drivers? bad video card? im pretty sure the drivers were up to date, and its funny because ive had this problem before years and years ago with my voodoo card, i ended up just taking it into a computer store.

 

Computer specs are

Windows 7 64bit

intel core i7 2.7ghz

6gig ram

800watt ps

Thanks, i really hope someone can help!

 

  TheLizardbones

Apprentice Member

Joined: 6/11/08
Posts: 10959

I think with my heart and move with my head.-Kongos

9/06/12 6:56:49 PM#2

Which game? I've had specific games do the same thing with my 5770 card and the fix was to install an older driver.

I can not remember winning or losing a single debate on the internet.

  Horusra

Elite Member

Joined: 6/26/05
Posts: 2594

9/06/12 6:57:15 PM#3
I can tell you the new Radeon drivers with the 7900 series are having lock up issues with directx 11.  Beta drivers are solving some of it, but not all. 
  Quizzical

Guide

Joined: 12/11/08
Posts: 14433

9/06/12 6:59:37 PM#4
Originally posted by Lawlie

Hi everyone, i recently purchased the AMD Radeon HD 7770 GHz edition, i have it installed (hopefully correctly) the video card came with a cable that i attached to the video card then to a random black pin, there was 6 of them so i just tried one of them...

What does that mean?  You do need to plug in a 6-pin PCI-E connector from the power supply to the video card, but that's attached to the power supply and doesn't come with the video card.  If you used a molex to 6-pin adapter that game with the video card, then don't.  That's only a way for people to use a video card with a power supply that doesn't have enough PCI-E power connectors.

What power supply do you have, anyway?  The nominal wattage doesn't mean very much.  List the brand name and model.

Also, which video drivers are you using?

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 7:02:33 PM#5

The game i tried was Aion and GW2

Im installing the beta driver now, if this doesnt work ill try some older drivers.

Thanks for the replys

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 7:05:45 PM#6
Sorry this is really confusing for me, i cant tell which one is the power supply connector cause theres tons of them all wrapped together making it a mess...  i guess ill have to undo it all?
  TheLizardbones

Apprentice Member

Joined: 6/11/08
Posts: 10959

I think with my heart and move with my head.-Kongos

9/06/12 7:05:50 PM#7


Originally posted by Lawlie
The game i tried was Aion and GW2

Im installing the beta driver now, if this doesnt work ill try some older drivers.

Thanks for the replys




You should look at what Quizzical is asking. If nothing else, you may learn something about how your computer is put together, which is never a bad thing.

** edit **
Doh! You already did!

I can not remember winning or losing a single debate on the internet.

  gigat

Advanced Member

Joined: 6/24/10
Posts: 610

9/06/12 7:08:33 PM#8
Originally posted by Lawlie

Hi everyone, i recently purchased the AMD Radeon HD 7770 GHz edition, i have it installed (hopefully correctly) the video card came with a cable that i attached to the video card then to a random black pin, there was 6 of them so i just tried one of them...

Everything started up properly, i then installed the drivers from the CD which took me to a website to get the drivers from.

 

So i boot up a game, i get passed the login screen and character selection, but when i get in to the actual game it freezes maybe 10seconds into it, the screen freezes and locks my whole computer up forcing me to to restart it.

 

Anyone know what the problem could be? maybe bad drivers? bad video card? im pretty sure the drivers were up to date, and its funny because ive had this problem before years and years ago with my voodoo card, i ended up just taking it into a computer store.

 

Computer specs are

Windows 7 64bit

intel core i7 2.7ghz

6gig ram

800watt ps

Thanks, i really hope someone can help!

 

The part in green could be where the problem lies.  It sounds like you used the adaptor that comes with most video cards for connecting a molex connector (from the power supply) to a 6-pin connector on the video card.

Normally this should work, but it might imply that your power supply isn't built to support the wattage that the video card needs to operate.  If the power supply was built to support that wattage, then it would probably have the correct 6-pin connector, and you wouldn't need to use the molex adaptor.

Is this a custom built computer?  Or is it a pre-built system, like a Dell or HP?  Do you know anything about the power supply?  Wattage or anything?

 

It sounds like a power issue.  Your power supply either can't support the amount of wattage the video card needs, or you didn't properly connect the video card to the power supply.

"Lose the helmet sis, we can't prove that you're retarded." - Dennis Reynolds

  TheLizardbones

Apprentice Member

Joined: 6/11/08
Posts: 10959

I think with my heart and move with my head.-Kongos

9/06/12 7:08:56 PM#9


Originally posted by Lawlie
Sorry this is really confusing for me, i cant tell which one is the power supply connector cause theres tons of them all wrapped together making it a mess...  i guess ill have to undo it all?


If the connector with 6 holes goes back to the power supply, you've plugged your video card into the right set of wires. If the plug with 6 holes goes back to a plug adapter with 4 holes, and then back to the power supply, you've plugged it into the wrong wire. Remove the adapter (6 hole to 4 hole). Then find the 6 hole adapter that goes all the way back to the power supply.

If you didn't use any of the wires from the video card box, you've probably used the right set of wires.

The top side of the power supply should give you a brand name and power supply model name.

** edit **
If your power supply doesn't have a 6 hole adapter, then you might need a new power supply.

I can not remember winning or losing a single debate on the internet.

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 7:18:02 PM#10

Yea its custom built, its one of those ibuypower ones i had them put together for me on their website.

 

the power supply says its XION 800 watt power supply, then it says 800watt again on a white label with some other stuff

 

going to open it up now and see if i have cables connected properly

  Quizzical

Guide

Joined: 12/11/08
Posts: 14433

9/06/12 7:29:41 PM#11

This is probably your power supply:

http://www.newegg.com/Product/Product.aspx?Item=N82E16817190023

It's a piece of junk, but shouldn't be bad enough to prevent a Radeon HD 7770 from working.  Do make sure that you have a hard-wired cable from the power supply plugging directly into the video card, rather than going through some other adapter.  That should help with load balancing, as the power supply has four very weak +12 V rails, and a PCI-E power connector is probably on a different rail from a molex connector.  The rail distribution is probably chosen under the assumption that not much power will be pulled through a molex connector, so that's not what you want to power a video card.

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 7:39:09 PM#12
Originally posted by Quizzical

This is probably your power supply:

http://www.newegg.com/Product/Product.aspx?Item=N82E16817190023

It's a piece of junk, but shouldn't be bad enough to prevent a Radeon HD 7770 from working.  Do make sure that you have a hard-wired cable from the power supply plugging directly into the video card, rather than going through some other adapter.  That should help with load balancing, as the power supply has four very weak +12 V rails, and a PCI-E power connector is probably on a different rail from a molex connector.  The rail distribution is probably chosen under the assumption that not much power will be pulled through a molex connector, so that's not what you want to power a video card.

Figures, last time i let a company build me a computer..

Okay so i opened it up and seperated all the cables and it wasnt connected into the power supply, no idea what it was connected to but its connected now and hopefully this will solve my problem as to  why the games are freezing.

 

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 7:47:00 PM#13

Sigh

Now its freezing at the login screen and kicking me back to the desktop saying

"Display driver has stopped responding and has recovered"

I downloaded the new beta drivers for it as well..

  Quizzical

Guide

Joined: 12/11/08
Posts: 14433

9/06/12 8:35:56 PM#14
What drivers are you using?  I asked earlier, and you never answered.
  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 9:03:31 PM#15
Originally posted by Quizzical
What drivers are you using?  I asked earlier, and you never answered.

Sorry, im downloading the first one from here

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx#1

 

ive also tried the beta one

  Nilden

Elite Member

Joined: 4/26/05
Posts: 1251

9/06/12 9:10:20 PM#16

Same issue it's not the driver. I have the exact same video card. It still does the display driver not respoding crap sometimes when watching youtube videos but at least I can play my games.

http://support.microsoft.com/kb/2665946

Follow that link and go down to the little mechanic icon guy with the "Microsoft fix it" Fix this problem. Save and run. Restart system, run game.

I spent 2 hours hooking up this new video card and was very frustrated. Hope this helps.

 

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  Quizzical

Guide

Joined: 12/11/08
Posts: 14433

9/06/12 9:10:21 PM#17

Make sure that any other video drivers you had are uninstalled.  What video card are you upgrading from?

Also, you want Catalyst 12.8, not the 12.7 beta drivers.  12.8 is probably just the finalized version of the 12.7 beta.

The reason I asked what drivers you were using is that sometimes people will insist that they have the latest drivers, even though they have drivers that are three years old or some such.  You've found AMD's web site, so presumably you've found the right drivers.

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 9:13:11 PM#18
Originally posted by Quizzical

Make sure that any other video drivers you had are uninstalled.  What video card are you upgrading from?

Also, you want Catalyst 12.8, not the 12.7 beta drivers.  12.8 is probably just the finalized version of the 12.7 beta.

The reason I asked what drivers you were using is that sometimes people will insist that they have the latest drivers, even though they have drivers that are three years old or some such.  You've found AMD's web site, so presumably you've found the right drivers.

I'm upgrading from a Geforce 9800gt

 

I also noticed when i was attaching the cable from the video card to the power supply there were 3 cables coming from the powersupply, once again i didnt know which one to plug it into....hope it doesnt matter

  Lawlie

Novice Member

Joined: 4/16/11
Posts: 49

 
OP  9/06/12 9:51:21 PM#19
Originally posted by nilden

Same issue it's not the driver. I have the exact same video card. It still does the display driver not respoding crap sometimes when watching youtube videos but at least I can play my games.

http://support.microsoft.com/kb/2665946

Follow that link and go down to the little mechanic icon guy with the "Microsoft fix it" Fix this problem. Save and run. Restart system, run game.

I spent 2 hours hooking up this new video card and was very frustrated. Hope this helps.

 

Okay i downloaded what you did but im still getting the freezing, its weird cause once i log into the game and dont do anything its fine, its when i try to move, thats when the screen just locks up and if im lucky kicks me to desktop.

This is so annoying, i dont know what else to do besides take it back to bestbuy and let them deal with it

  Quizzical

Guide

Joined: 12/11/08
Posts: 14433

9/06/12 9:56:35 PM#20
You've uninstalled the old video drivers, haven't you?  When switching from Nvidia to AMD or vice versa, you need to make sure that the old drivers are gone.  It's sometimes recommended that you run Driver Sweeper after uninstalling them to make sure that the old drivers are completely gone.
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