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Guild Wars 2

Guild Wars 2 

General Discussion  » One of GW2's greatest faults

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117 posts found
  Jason1989

Novice Member

Joined: 12/12/08
Posts: 28

 
OP  9/06/12 6:26:41 PM#1

Is the lack of communcation from ArenaNet to the community. Everyday I log into and there is some small patch/files I download before playing. What are these? Whats being fixed? I don't know because there is no patch notes.

There is no official forum to communicate the issues the games has either.  Why?

I understand the Trading Post is down and thats fine I guess, but they need to have a place where they can communicate with us and say "We know its not working, we are doing this and it should be ready at this estimated time".

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

  Badaboom

Hard Core Member

Joined: 10/04/10
Posts: 2400

9/06/12 6:28:07 PM#2
Originally posted by Jason1989

 

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

Why not? 

  Farzo

Novice Member

Joined: 8/21/12
Posts: 12

9/06/12 6:29:52 PM#3
Sorry, but ArenaNet is one of the best companies that actually communicate A LOT with their costumers, just because you can't bother reading Twitter or Facebook doesn't mean they are bad at it, it's your own fault.
  xm522

Novice Member

Joined: 3/23/09
Posts: 116

9/06/12 6:29:55 PM#4

i agree with OP, i like seeing patch notes because it really helps me understand and asses the progression of a game.

as to "why not?": simple answer is that it is not at all professional and we should not be expected to have a facebook nor a twitter account to know the status of the game we are playing.

  Four0Six

Hard Core Member

Joined: 12/18/11
Posts: 1134

9/06/12 6:30:13 PM#5
Originally posted by Jason1989

Is the lack of communcation from ArenaNet to the community. Everyday I log into and there is some small patch/files I download before playing. What are these? Whats being fixed? I don't know because there is no patch notes.

There is no official forum to communicate the issues the games has either.  Why?

I understand the Trading Post is down and thats fine I guess, but they need to have a place where they can communicate with us and say "We know its not working, we are doing this and it should be ready at this estimated time".

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

 Maybe you should get the word out.

Currently there is a huge presidential race in USA, where both camps are using the heck out of Twitter and FB.

Personally if FB and Twitter are good enough for that, I think it works for a video game....

  KyutaSyuko

Advanced Member

Joined: 3/30/05
Posts: 235

9/06/12 6:30:23 PM#6
I don't see the issue with using Twitter/Facebook for this since social media is the new norm and it's so much more convenient for both the end user and the company then fourm posts.
  Grimlock426

Novice Member

Joined: 7/27/12
Posts: 160

Me not nice Dino! Me bash brains!

9/06/12 6:31:03 PM#7
Originally posted by Badaboom
Originally posted by Jason1989

 

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

Why not? 

Because not everyone wants to use Facebook/Twitter and they shouldn't have to in order to get information about the game they are playing.  They game should provide the information on their website. 

  Badaboom

Hard Core Member

Joined: 10/04/10
Posts: 2400

9/06/12 6:32:48 PM#8
Originally posted by Grimlock426
Originally posted by Badaboom
Originally posted by Jason1989

 

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

Why not? 

Because not everyone wants to use Facebook/Twitter and they shouldn't have to in order to get information about the game they are playing.  They game should provide the information on their website. 

Not everyone wants to register for a forum.  They update their Wiki.  They can do what they like.  One thing that is good about the facebook is the anominity trolls are not as prevalent.

  laserit

Elite Member

Joined: 3/24/10
Posts: 1701

Confusius say: Man who go to bed with itchy bum wake up with stinky finger

9/06/12 6:34:42 PM#9

Give them a little time, has your game play improved or gotten worse? I believe the patches are pretty much all hot fixes. Atleast we know they are very busy trying to correct problems.

 

I think when things settle down there will be a lot better communication.

 

"If you make an ass out of yourself, there will always be someone to ride you." - Bruce Lee

  Rokurgepta

Novice Member

Joined: 8/15/08
Posts: 2208

9/06/12 6:35:11 PM#10
Originally posted by xm522

i agree with OP, i like seeing patch notes because it really helps me understand and asses the progression of a game.

as to "why not?": simple answer is that it is not at all professional and we should not be expected to have a facebook nor a twitter account to know the status of the game we are playing.

 When I go to log on there is a screen that tells me the latest sate of the game and when I click it it takes me to the information that the OP says does not exist.

 

 

  Nasa

Hard Core Member

Joined: 10/21/04
Posts: 342

9/06/12 6:36:17 PM#11

If I want to know what have changed I check this:

http://wiki.guildwars2.com/wiki/Game_status_updates

  User Deleted
9/06/12 6:36:21 PM#12
Originally posted by Jason1989

I understand the Trading Post is down and thats fine I guess, but they need to have a place where they can communicate with us and say "We know its not working, we are doing this and it should be ready at this estimated time".

Just logged in and the TP is working fine. 

 

  Wolvards

Apprentice Member

Joined: 1/27/12
Posts: 674

9/06/12 6:36:39 PM#13
Originally posted by Badaboom
Originally posted by Grimlock426
Originally posted by Badaboom
Originally posted by Jason1989

 

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

Why not? 

Because not everyone wants to use Facebook/Twitter and they shouldn't have to in order to get information about the game they are playing.  They game should provide the information on their website. 

Not everyone wants to register for a forum.  They update their Wiki.  They can do what they like.  One thing that is good about the facebook is the anominity trolls are not as prevalent.

I still don't feel it's very professional. I bought the game, the forums were supposed to come with it. Their forums have been up over previous beta weekends as a READ only, why can't they atleast give us that with the patch notes? I'm fine if they are ok with using twitter and faceplant, but i'm not huge into, and i'm only 20 years old. Social media is a debate for another forum, but from a professional company I expect a tad more.

Atleast give us read only forums with patch notes and support.

EDIT: seems we were given EXACTLY what I was asking for, haha, thanks for the wiki link above i didn't know that existed, and it lead me to a temporary GW2 support forum with everything i'm looking for.

The "Youtube Pro": Someone who watches video's on said subject, and obviously has a full understanding of what is being said about such subject.

  Torvaldr

Elite Member

Joined: 6/10/09
Posts: 6022

9/06/12 6:37:34 PM#14
Originally posted by Grimlock426
Originally posted by Badaboom
Originally posted by Jason1989

 

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

Why not? 

Because not everyone wants to use Facebook/Twitter and they shouldn't have to in order to get information about the game they are playing.  They game should provide the information on their website. 

Why not?  It's being provided.  You're on the internet and that is how the information is being communicated.  They also provide periodic updates on their wiki.  If you want up to date information then use Facebook and Twitter if not then do without.

What if I don't want to have to surf the internet for info?  Maybe they should call me personally and explain each update since some of us don't like browsing the net.

Curse you AquaScum!

  fiftyplusgeek

Elite Member

Joined: 8/17/12
Posts: 559

9/06/12 6:41:21 PM#15
Originally posted by Wolvards

I still don't feel it's very professional. I bought the game, the forums were supposed to come with it. 

I don't remember reading anywhere that forums were a feature of Guild Wars 2.

I am no longer responsible for anything my phone decides is correct in the way of word choices and punctuation.

  Frongarde

Apprentice Member

Joined: 8/12/09
Posts: 1

9/06/12 6:41:35 PM#16
I think you're complaining about the wrong stuff... what about their costumers service being  rubbish considering there's still people waiting for their hacked accounts to be fixed after weeks... some of those not even being able to log in since they first bought the product... i think this is more of a hot spot then patch notes that you can easly find on wiki...http://wiki.guildwars2.com/wiki/Game_status_updates
  NaughtyP

Novice Member

Joined: 12/02/11
Posts: 795

9/06/12 6:42:40 PM#17
Originally posted by Nasa

If I want to know what have changed I check this:

http://wiki.guildwars2.com/wiki/Game_status_updates

This. There have been 2-3 updates a week with links right on the launcher. Click them and they take you to the wiki which they have been updating regularly.

Enter a whole new realm of challenge and adventure.

  User Deleted
9/06/12 6:42:49 PM#18

I pretty much agree that using social media sites for "offical game announcements" is not the best of ideas. I wouldn't have a problem if they did that IN ADDITION to having a central location for game announcements.

 

I'd like to be able to go to the offical GW2 home page and get up to date, read patch notes, etc. instead of  browsing through hundreds of Twitter, Reddit and Facebook postings and comment.

 

Even their wiki announcements could use some improvements. Each day they add a game status update, but it looks the same every day. I know they updated it, and made changes. Maybe they should use a different font/color for the new updates so they stand out more. As it is, it LOOKS like all they did was hange the date (which is not what they did).

 

 

 

  Requiem1066

Apprentice Member

Joined: 8/28/12
Posts: 274

9/06/12 6:43:21 PM#19
Originally posted by grimgryphon
Originally posted by Wolvards

I still don't feel it's very professional. I bought the game, the forums were supposed to come with it. 

I don't remember reading anywhere that forums were a feature of Guild Wars 2.

No but forums are a basic part of any basic MMO, so it is unprofessional to not have them working 

  stratasaurus

Apprentice Member

Joined: 12/18/11
Posts: 222

9/06/12 6:44:30 PM#20
Originally posted by Grimlock426
Originally posted by Badaboom
Originally posted by Jason1989

 

I don't believe a combination of Facebook/twitter posts is the proper place to do these things.

Why not? 

Because not everyone wants to use Facebook/Twitter and they shouldn't have to in order to get information about the game they are playing.  They game should provide the information on their website. 

You don't have to use twitter to go read their updates.  Just put Guild wars 2 twitter into google and go to the page.  There you can read the updates just as easily as a forum and don't have to sign up for anything, actually prolly easier to navigate then trying to find on a forum.  I initially had concerns about ANETs communication a couple of days in but they really have done great in this area.  imo this is not a valid fault or concern.

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