Originally posted by EricDanie

You could easily purchase the game on other digital retailers by the way, they even have a list there, besides many other unofficial ones.

So the claim that "Ensuring the best possible play experience for our fans is our highest priority. We’ve said before that we would be willing to temporarily disable first-party digital sales" doesn't make sense if they point you to other places where you can buy and download the game.  If they are directing you to other digital download sites, they aren't disabling digital sales?  

Make all the excuses you want, but the bottom line is lost sales.  Period.  Tell everyone who didn't buy it they're an idiot for not going to other places, that won't increase sales :)  If your people can't order new servers and have them shipped overnight, if your people can't reliably plug in said new servers, install the server software and connect it to the Internet, then hey, it makes a whole lot of sense to stop selling the game.

But to make some BS excuse about "best play experience for your fans" is just a cop out for incompetence.  And I'm glad I didn't buy into it.

Originally posted by xK3rune
Typical uninformed idiot that rants excessively.

Sometimes I wish there was a like button on this site. 

Originally posted by yhar

Originally posted by EricDanie

You could easily purchase the game on other digital retailers by the way, they even have a list there, besides many other unofficial ones.

 

But to make some BS excuse about "best play experience for your fans" is just a cop out for incompetence.  And I'm glad I didn't buy into it.

If you have ever suffered the overflow server problem ( which ofc you haven't) then you can understand how it does make sense ..

Originally posted by yhar

Originally posted by EricDanie

You could easily purchase the game on other digital retailers by the way, they even have a list there, besides many other unofficial ones.

So the claim that "Ensuring the best possible play experience for our fans is our highest priority. We’ve said before that we would be willing to temporarily disable first-party digital sales" doesn't make sense if they point you to other places where you can buy and download the game.  If they are directing you to other digital download sites, they aren't disabling digital sales?  

Make all the excuses you want, but the bottom line is lost sales.  Period.  Tell everyone who didn't buy it they're an idiot for not going to other places, that won't increase sales :)  If your people can't order new servers and have them shipped overnight, if your people can't reliably plug in said new servers, install the server software and connect it to the Internet, then hey, it makes a whole lot of sense to stop selling the game.

But to make some BS excuse about "best play experience for your fans" is just a cop out for incompetence.  And I'm glad I didn't buy into it.

They weighed the options of allowing everyone to play and break the servers even harder than they have been or stop sales in order to ensure the game can actually run.

As someone who already has the game I fully support the idea that the people currently playing are more important than the bottom line.

It's not my problem that you can't buy a game because a company made business decisions that did not include you.

Originally posted by yhar

Originally posted by EricDanie

You could easily purchase the game on other digital retailers by the way, they even have a list there, besides many other unofficial ones.

So the claim that "Ensuring the best possible play experience for our fans is our highest priority. We’ve said before that we would be willing to temporarily disable first-party digital sales" doesn't make sense if they point you to other places where you can buy and download the game.  If they are directing you to other digital download sites, they aren't disabling digital sales?  

Make all the excuses you want, but the bottom line is lost sales.  Period.  Tell everyone who didn't buy it they're an idiot for not going to other places, that won't increase sales :)  If your people can't order new servers and have them shipped overnight, if your people can't reliably plug in said new servers, install the server software and connect it to the Internet, then hey, it makes a whole lot of sense to stop selling the game.

But to make some BS excuse about "best play experience for your fans" is just a cop out for incompetence.  And I'm glad I didn't buy into it.

If you had played in the headstart you would probably understand the reasoning behind limiting the sales. Next time plan ahead instead of coming here to make excuses about how you dropped the ball in prepurchasing the game.

Originally posted by yhar

Originally posted by EricDanie

You could easily purchase the game on other digital retailers by the way, they even have a list there, besides many other unofficial ones.

So the claim that "Ensuring the best possible play experience for our fans is our highest priority. We’ve said before that we would be willing to temporarily disable first-party digital sales" doesn't make sense if they point you to other places where you can buy and download the game.  If they are directing you to other digital download sites, they aren't disabling digital sales?  

Make all the excuses you want, but the bottom line is lost sales.  Period.  Tell everyone who didn't buy it they're an idiot for not going to other places, that won't increase sales :)  If your people can't order new servers and have them shipped overnight, if your people can't reliably plug in said new servers, install the server software and connect it to the Internet, then hey, it makes a whole lot of sense to stop selling the game.

But to make some BS excuse about "best play experience for your fans" is just a cop out for incompetence.  And I'm glad I didn't buy into it.

Dude, online retailers already bought their keys from Anet. Anet cannot turn around and tell them they can't sell it, it'll means the online retailers loses business to physical retailers and they'll have lawsuits lined up.

The only means of sales channel Anet can control is their own. And honestly, if Anet could get 100% of all their sales through their own website, they would, and keep all the retail margins to themselves.

Originally posted by Nadia

Originally posted by yhar

Seriously, artifical scarcity is a marketing ploy, used to create a false increased demand.

maybe you havent heard how some players have had to wait almost 4 days to get support for their GW2 accts?

 

more players means more support needs to be hired too -- its not just add more servers and walk away

A low estimate for revenue per server is $90,000 and that is just basic speculation.  So lets say 5 servers per CSR, a fair workload, that's $450,000 LOW estimate.  I see a salary in there for at least a year and a ton of profit.  Unemployment is through the roof in every state.  Customer service training can be done in less than a week, especially since the majority of the issues will already have scripted solutions, and actual bugs will just be forwarded to devs anyway, and that workload is not increased by number of servers, since bugs are universal.

Honestly, CSRs could work from home, and do their job remotely, so any reasoning that there are not enough unemployed bodies at their physical location is another poor excuse and a lack of business ingenuity.

Every excuse people come up with is just that, an attempt to blame something else for a failure.  A string of failures. :)

Good luck.  I see Guild Wars 2 being next to SWTOR in the bargin bin at Wal-Mart in the near future.  Remember that game?  Less than a year out and it's now $14.95 as the stores try to just clearance the crap to break even.

Originally posted by yhar

Originally posted by Nadia

Originally posted by yhar

Seriously, artifical scarcity is a marketing ploy, used to create a false increased demand.

maybe you havent heard how some players have had to wait almost 4 days to get support for their GW2 accts?

 

more players means more support needs to be hired too -- its not just add more servers and walk away

A low estimate for revenue per server is $90,000 and that is just basic speculation.  So lets say 5 servers per CSR, a fair workload, that's $450,000 LOW estimate.  I see a salary in there for at least a year and a ton of profit.  Unemployment is through the roof in every state.  Customer service training can be done in less than a week, especially since the majority of the issues will already have scripted solutions, and actual bugs will just be forwarded to devs anyway, and that workload is not increased by number of servers, since bugs are universal.

Honestly, CSRs could work from home, and do their job remotely, so any reasoning that there are not enough unemployed bodies at their physical location is another poor excuse and a lack of business ingenuity.

Every excuse people come up with is just that, an attempt to blame something else for a failure.  A string of failures. :)

Good luck.  I see Guild Wars 2 being next to SWTOR in the bargin bin at Wal-Mart in the near future.  Remember that game?  Less than a year out and it's now $14.95 as the stores try to just clearance the crap to break even.

Ah.. now the agenda surfaces. Don't pretend you were ever trying to buy the game, you just came to bash. So, what's your usual account here?

Originally posted by Thornz2000

So you made a MMO account to share your feelings right?

Well they halted sales for now to make sure they have servers for everyone. This is the 1st MMO I ever seen halting sales to get things lined up so the servers will not be over loaded.

This MMO is well worth it, but sorry they put boo boo's all over your feelings.

So thx for stopping in for a quick chat, but must get back to the game.

Another reason I'm glad they didn't let me buy a digital copy.  Typical dbag fanboi who would rather make snarky comments rather than accept that the company failed to anticipate, failed to react, is losing countless sales because of that and makes excuses that are just tired just tired "we care about our fans"!

It's not about caring, it's really just about poor business strategies. *shrug* have fun. Glad you are there, so I know I won't ever run across you.  lol

Originally posted by yhar

Originally posted by Nadia

Originally posted by yhar

Seriously, artifical scarcity is a marketing ploy, used to create a false increased demand.

maybe you havent heard how some players have had to wait almost 4 days to get support for their GW2 accts?

 

more players means more support needs to be hired too -- its not just add more servers and walk away

A low estimate for revenue per server is $90,000 and that is just basic speculation.  So lets say 5 servers per CSR, a fair workload, that's $450,000 LOW estimate.  I see a salary in there for at least a year and a ton of profit.  Unemployment is through the roof in every state.  Customer service training can be done in less than a week, especially since the majority of the issues will already have scripted solutions, and actual bugs will just be forwarded to devs anyway, and that workload is not increased by number of servers, since bugs are universal.

Honestly, CSRs could work from home, and do their job remotely, so any reasoning that there are not enough unemployed bodies at their physical location is another poor excuse and a lack of business ingenuity.

Every excuse people come up with is just that, an attempt to blame something else for a failure.  A string of failures. :)

Good luck.  I see Guild Wars 2 being next to SWTOR in the bargin bin at Wal-Mart in the near future.  Remember that game?  Less than a year out and it's now $14.95 as the stores try to just clearance the crap to break even.

I guess I'll put this throwaway account on ignore since you don't have the sack to whine on your main account.

Originally posted by yhar

Originally posted by Thornz2000

So you made a MMO account to share your feelings right?

Well they halted sales for now to make sure they have servers for everyone. This is the 1st MMO I ever seen halting sales to get things lined up so the servers will not be over loaded.

This MMO is well worth it, but sorry they put boo boo's all over your feelings.

So thx for stopping in for a quick chat, but must get back to the game.

Another reason I'm glad they didn't let me buy a digital copy.  Typical dbag fanboi who would rather make snarky comments rather than accept that the company failed to anticipate, failed to react, is losing countless sales because of that and makes excuses that are just tired just tired "we care about our fans"!

It's not about caring, it's really just about poor business strategies. *shrug* have fun. Glad you are there, so I know I won't ever run across you.  lol

Thank you for stopping the sales, ArenaNet .

Originally posted by meari

Ah.. now the agenda surfaces. Don't pretend you were ever trying to buy the game, you just came to bash. So, what's your usual account here?

I came here to express my frustration with a company who is either involved in artifical scarcity in order to portray inflated demand, or worse, inept on so many levels they can't even handle a launch, where demand is the greatest and the potential for sales (and lost sales) is at its peak.

I don't care how great a game is, if the company behind it shuts down sales because it never expected the amount of interest, then we know they aren't very good at paying attention to their customer base from the start.

If you think criticism for valid problems is "bashing", feel free to say whatever you need to say to minimize the points I have expressed.  While it may make you feel better as a fanboi, it won't put the lost thousands of dollars into the pockets of the developers. :)

Originally posted by yhar

Originally posted by meari

Ah.. now the agenda surfaces. Don't pretend you were ever trying to buy the game, you just came to bash. So, what's your usual account here?

I came here to express my frustration with a company who is either involved in artifical scarcity in order to portray inflated demand, or worse, inept on so many levels they can't even handle a launch, where demand is the greatest and the potential for sales (and lost sales) is at its peak.

I don't care how great a game is, if the company behind it shuts down sales because it never expected the amount of interest, then we know they aren't very good at paying attention to their customer base from the start.

If you think criticism for valid problems is "bashing", feel free to say whatever you need to say to minimize the points I have expressed.  While it may make you feel better as a fanboi, it won't put the lost thousands of dollars into the pockets of the developers. :)

No, you came here originally with a conspiracy theory that Anet wanted to drive sales to the collector editions. Since that got shut down, you should have admitted you were mistaken that it's some kind of greed.

Instead you went on a gish gallop and jump onto other issues and throw out ridiculous claims like being able to set up servers overnight and installing software in 2 hours.

Originally posted by EricDanie

You could easily purchase the game on other digital retailers by the way, they even have a list there, besides many other unofficial ones.

The way you came to such a conclusion when being uninformed does make me worry though, they might indeed lose a lot of sales to the people that are completely outside of the loop on the official updates from ANet and end up dreaming about evil plots of greed.

The problem with this statement is, having a "list of retailers" that will sell digital copies is not really of any value if none of the retailers on that list are actually selling digital copies. :)  Oddly enough, EVERY retailer has mysteriously "sold out" of all their digital copies.  Amazon, Gamestop, Gametap, Gamefly.  Really?  There are lots of copies on the shelves at stores, actual scarce items, meaning a physical limited supply.  But somehow no retailer has a digital copy, something with no actual scarcity.

You guys can throw all the insults you want or stand by flimsy justifications, but it doesn't hold water.

Originally posted by Syno23
Go to Amazon.com or GameStop to buy your physical copy. Don't bash ArenaNet for your shortcomings.

http://www.amazon.com/Guild-Wars-Pre-Purchase-Online-Access/dp/B008MAYXI0/

Don't be too hard on yourself for not looking before typing.

Originally posted by meari

 

Ah.. now the agenda surfaces. Don't pretend you were ever trying to buy the game, you just came to bash. So, what's your usual account here?

Probably an account called WoWCustomerRelationsRepresentative, lol :P

You can kinda read where he was going with this thread all along. He could've just as easily pick it up from stores if he wanted to get it (like how most ppl get Diablo 3). No one would be arguing against getting a box as oppose to digitally if they have to since box is actually better value (because you actually got printed material).

Just another attempt by an "unknown" source to sabotage yet another new popular MMO's image/reputation by spreading misinformation.

Originally posted by yhar

Originally posted by Syno23
Go to Amazon.com or GameStop to buy your physical copy. Don't bash ArenaNet for your shortcomings.

http://www.amazon.com/Guild-Wars-Pre-Purchase-Online-Access/dp/B008MAYXI0/

Don't be too hard on yourself for not looking before typing.

PHYSICAL COPY.

Your link is to the digital.  The physical copy is in stock.

They are attempting a business strategy. It didn't work on the OP and they lost 2 sales, that simple. We will never know how much they gained by employing this tactic though, I'd love to see those stats.