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Guild Wars 2

Guild Wars 2 

General Discussion  » 9/1/2012 Status Update [ArenaNet]

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54 posts found
  EricDanie

Tipster

Joined: 2/10/05
Posts: 2244

9/02/12 12:32:30 AM#41

Keep in mind that GW2's TP should be the one that requires the most load and bandwidth across all MMOs available.

Why? Because:

- It is global, which means it effectively links the market between every server. 

- It is centralized, which means it should surpass even EVE's region-based market demand by far (a single-server MMO, something impressive IMO), anyone anywhere will be communicating with the same Trading Post as everyone else.

So this system is the "weakest link" when it comes to launch issues, it effectively has no limitations of any kind as any other MMO has. And there's also the forums which the vocal minority use and obviously would be packed with complaints like any other MMO, with the bonus feature of no subscriptions meaning someone will be able to use it one year from now to post whatever they want even if they don't play anymore and hate the game. Sure, we live in a democracy and people get to voice their complaints, but Anet chose not to spend the infrastructure effort of managing forums for now while they work on other problems, so we still see those valid complaints, just not using ANet resources.

  fyerwall

Elite Member

Joined: 6/01/04
Posts: 3113

9/02/12 1:21:14 AM#42
Originally posted by bookworm438
Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

There is only so much they can do. They have an email authentication system, if you choose to use it. However, it's also your responsibility to use an email and password that you dont' have tied to other MMOs. It's not Anet being hacked, it's the end-user who either already had their email/password in some database from other MMOs, or had some preexisting maleware installed on their end. 

Thing is I have a feeling Anet was hacked, most likely through their forum system (hence it being down). As for their email auth system, its a joke and hardly works - best part is when you change the email it send the confirmation to the new address, not the old one... talk about secure, lets just make it easier to hyjack an account without the actual owner having any potential way of preventing it from being stolen.

There are a ton of security measures they could have taken/built into the system that would have eased all the headaches customers are having today. Like it or not Anet really dropped the ball here and just keep fumbling as they try to recover. The game runs great for the most part, but their idea of security and prevention did not exist from the get go.

There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"


  UsulDaNeriak

Novice Member

Joined: 2/19/07
Posts: 642

9/02/12 2:30:16 AM#43

Whatever you fanbois say, fact is

- this game is missing mandatory CS-functions

- and other mandatory ingame features are out of order.

- and it has massive login-issues of different nature, caused by predictable overload, mainly.

It doesnt matter for a customer, why they have no functions and why they are overloaded or what the reason for ArenaNets approach is. The game does not work as supposed. ArenaNet was not prepared as they should have been.

The datacenter-infrastructure is obviously rather weak, and has no spare-capacities or the SLAs are not appropriate. I expected that the B2P model will have some obstacles due to less revenue and less predictable revenue. It seems they implemented a very cost-effective but rather inflexible infrastructure.

The game itself is nice. Best themepark ever for me. Well, i would give GW2 a 45 out of 100, if everything would work. You know, themeparks cant get more than 50 at all, due to missing functionality and limited design by nature.

I already saw games with login issues. I also saw games with functions disabled. And I saw games with forums down. But all together over a period of more than a week is really a new dimension of MMO-Quality.

played: Everquest I (6 years), EVE (3 years)
months: EQII, Vanguard, Siedler Online, SWTOR, Guild Wars 2
weeks: WoW, Shaiya, Darkfall, Florensia, Entropia, Aion, Lotro, Fallen Earth, Uncharted Waters
days: DDO, RoM, FFXIV, STO, Atlantica, PotBS, Maestia, WAR, AoC, Gods&Heroes, Cultures, RIFT, Forsaken World, Allodds

  AwDiddums

Advanced Member

Joined: 6/09/12
Posts: 332

9/02/12 2:38:49 AM#44
Originally posted by bookworm438
Originally posted by Krytycal

No word on the official forums yet? It's 2012, it's really not that hard to host a forum.

Follow the link I posted. Yes there is information on official forums. 

"

Forums
Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit."

Because we all know it would be full of irate and irrational customers demanding Anet sorts their problem out before everyone else's.

Personally I think they did the right thing taking the forums down, it would be full of crap the first week anyway, whine apon whine apon whine, nothing constructive, constantly repeated threads, heated debates over something extremely trivial, and basically the end of the world.

As for the Gem shop being open, well they've got to get some revenue in once box sales have stopped, I won't begrudge them earning a living from the game, I can imagine it was top of the list when the game went live, who around here goes to work for nothing? I certainly don't.

 

  mark2123

Advanced Member

Joined: 7/24/08
Posts: 85

9/02/12 2:44:12 AM#45
I really hope that the many people on this thread who can't look at this issue from a grown-up perspective aren't playing the game, as I wanted the kids to remain in WoW.
  Calerxes

Spotlight Poster

Joined: 2/06/09
Posts: 1658

9/02/12 5:23:30 AM#46
Originally posted by bookworm438
Originally posted by Gaborik
Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

 

Oh another good excuse...why cant you admit they failed at parts of their game. AH, forums, broken endgame/lack therof, lag, poor customer service and poor network security.

lag -- Very little lag whatsoever, and only when they are doing maintenance.

AH -- They've kept us updated.

Forums -- They've kept us updated.

Broken endgame -- I've only seen one post on endgame, and have seen no other posts regarding endgame yet. 

Poor customer service -- When your bombarded with thousands of tickets, and people not follow directions when submitting tickets (i.e. bumping/submitting new tickets), of course it's going to take a while. After the initial influx of users is done, response time should be better.

Network security -- There have been no security breaches on Anet's part. All hacked accounts are due to players using email/passwords that they use for other MMOs. Remember battle.net was recently hacked, with many account emails/passwords stolen. Those that are being hacked are using account emails and passwords tied to other services, or they have preexisting maleware on their computer.

 

This middle problem makes your some of other points moot as why is the CS overloaded, having forums would take the strain off of CS by letting the community sort out minor problems, they would also have a great resource to look at a leisure to see what bugs players are finding and what is broken and they could have a temporary trading post on the forums like some MMO's have to ease frustration with the TP in game. Also just because you are not experiencing lag doesn't mean others are not . But instead they've got everyone sending in CS tickets for every problem under the sun with many formating the tickets incorrectly and getting ignored. But they'd rather have that than risk the massive negative publicity that the forum would surely be. Ill prepared is an uinderstatement at this time. 

This doom and gloom thread was brought to you by Chin Up™ the new ultra high caffeine soft drink for gamers who just need that boost of happiness after a long forum session.

  QSatu

Novice Member

Joined: 10/14/06
Posts: 1765

9/02/12 7:10:31 AM#47
Originally posted by Calerxes
Originally posted by bookworm438
Originally posted by Gaborik
Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

 

Oh another good excuse...why cant you admit they failed at parts of their game. AH, forums, broken endgame/lack therof, lag, poor customer service and poor network security.

lag -- Very little lag whatsoever, and only when they are doing maintenance.

AH -- They've kept us updated.

Forums -- They've kept us updated.

Broken endgame -- I've only seen one post on endgame, and have seen no other posts regarding endgame yet. 

Poor customer service -- When your bombarded with thousands of tickets, and people not follow directions when submitting tickets (i.e. bumping/submitting new tickets), of course it's going to take a while. After the initial influx of users is done, response time should be better.

Network security -- There have been no security breaches on Anet's part. All hacked accounts are due to players using email/passwords that they use for other MMOs. Remember battle.net was recently hacked, with many account emails/passwords stolen. Those that are being hacked are using account emails and passwords tied to other services, or they have preexisting maleware on their computer.

 

This middle problem makes your some of other points moot as why is the CS overloaded, having forums would take the strain off of CS by letting the community sort out minor problems, they would also have a great resource to look at a leisure to see what bugs players are finding and what is broken and they could have a temporary trading post on the forums like some MMO's have to ease frustration with the TP in game. Also just because you are not experiencing lag doesn't mean others are not . But instead they've got everyone sending in CS tickets for every problem under the sun with many formating the tickets incorrectly and getting ignored. But they'd rather have that than risk the massive negative publicity that the forum would surely be. Ill prepared is an uinderstatement at this time. 

You've obviously never worked as CS. Seriously people should spend 1 day as CS anywhere and they would never complain about cs in any game whatsoever.

  Requiem1066

Apprentice Member

Joined: 8/28/12
Posts: 274

9/02/12 7:33:11 AM#48

The forum's are something that should have been their from the start. No excuse for them not to be .

Now if it's like some people believe ( which I doubt Myself ) and that they are keeping the forums down to stem the tide of nagativity on them .. then it's a stupid move .

What's worse ?

People being nagative on your own forums .. 

or 

People being nagative across multiple forums , Facebook, Twitter, Reddit etc etc because they can't access an official forum.

 

It's why i doubt they are being kept down for some kind of conspiracy reason .. because no one is that stupid right ?

  tyfon

Apprentice Member

Joined: 1/23/09
Posts: 196

9/02/12 7:40:28 AM#49
Originally posted by EricDanie

Keep in mind that GW2's TP should be the one that requires the most load and bandwidth across all MMOs available.

Why? Because:

- It is global, which means it effectively links the market between every server. 

- It is centralized, which means it should surpass even EVE's region-based market demand by far (a single-server MMO, something impressive IMO), anyone anywhere will be communicating with the same Trading Post as everyone else.

 

Sorry, but the eve market is the same "server farm" for all regions. But the CCP have actually put decent hardware behind their market, that is why it's so speedy.

TSW also has a global market (across all servers).

GW2's TP is just a poorly written web app that runs in an embeded browser in the game. I had access to it for about five minutes earlier and in that time I managed to post three items before it went down again. Each one took over a minute to post.

 

http://www.ramsan.com/resources/successStories/71

  SnarkRitter

Novice Member

Joined: 11/28/10
Posts: 337

9/02/12 8:11:05 AM#50
Originally posted by tyfon

Sorry, but the eve market is the same "server farm" for all regions. But the CCP have actually put decent hardware behind their market, that is why it's so speedy.

TSW also has a global market (across all servers).

GW2's TP is just a poorly written web app that runs in an embeded browser in the game. I had access to it for about five minutes earlier and in that time I managed to post three items before it went down again. Each one took over a minute to post.

 

http://www.ramsan.com/resources/successStories/71

Neither TSW or EVE has number of concurrent players as high as GW2. If you've participated in any of GW2's BWE you would have know that the TP worked fine then.

  tyfon

Apprentice Member

Joined: 1/23/09
Posts: 196

9/02/12 8:23:36 AM#51
Originally posted by SnarkRitter
Originally posted by tyfon

Sorry, but the eve market is the same "server farm" for all regions. But the CCP have actually put decent hardware behind their market, that is why it's so speedy.

TSW also has a global market (across all servers).

GW2's TP is just a poorly written web app that runs in an embeded browser in the game. I had access to it for about five minutes earlier and in that time I managed to post three items before it went down again. Each one took over a minute to post.

 

http://www.ramsan.com/resources/successStories/71

Neither TSW or EVE has number of concurrent players as high as GW2. If you've participated in any of GW2's BWE you would have know that the TP worked fine then.

So you say that if ANet had invested in better hardware and optimized the software the market would have been just as slow?

Anyway, EVE had 60k concurrent users in 2010 and the market has insanly more detail and options. And it returns from searches/listings in under one second instead of one minute.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 6479

9/02/12 8:36:43 AM#52
Originally posted by fyerwall
Originally posted by bookworm438
Originally posted by stayBlind

Yea, unlock the trading post when there is known account hacking to be going on.

That would be SUCH a fun time getting all those tickets (and having to sort through the fake ones).

Seems to me like they are fixing the bigger problems first and with great care.

There is only so much they can do. They have an email authentication system, if you choose to use it. However, it's also your responsibility to use an email and password that you dont' have tied to other MMOs. It's not Anet being hacked, it's the end-user who either already had their email/password in some database from other MMOs, or had some preexisting maleware installed on their end. 

Thing is I have a feeling Anet was hacked, most likely through their forum system (hence it being down). As for their email auth system, its a joke and hardly works - best part is when you change the email it send the confirmation to the new address, not the old one... talk about secure, lets just make it easier to hyjack an account without the actual owner having any potential way of preventing it from being stolen.

There are a ton of security measures they could have taken/built into the system that would have eased all the headaches customers are having today. Like it or not Anet really dropped the ball here and just keep fumbling as they try to recover. The game runs great for the most part, but their idea of security and prevention did not exist from the get go.

The PvP system is a gem. The best I've been a part of. 

 

The security and customer service are a bismal. The worst I've ever had to deal with. Why the hell would they lauch a game with two to four million players and NOT have a customer support line to call? 

  parrotpholk

Apprentice Member

Joined: 1/20/05
Posts: 3313

9/02/12 8:44:20 AM#53

Customer service is horrible.  Blaming everyone else for the hacking issues is poor form and laughable.

ANET is really shooting themselves in the foot.

  hikaru77

Hard Core Member

Joined: 3/28/07
Posts: 920

9/02/12 9:15:50 AM#54
Originally posted by Ikonis
So many white knights. So many excuses. Exactly as predicted, they attack other games for these type of issues but downplay and spin them when their precious game suffers the same fate.

Pretty much this. mmorpg.com community is know for thieir beloved love toward GW2, they just cant admint that GW2 have the same problems than any other MMO before and in some point, is worse. GW2 is good for a B2P game, by is far far far away to be the messiah that everyone was talking here. 

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