Trending Games | ArcheAge | WildStar | Guild Wars 2 | World of Warcraft

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,784,383 Users Online:0
Games:723  Posts:6,192,499
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Bounty Bay Online Brain Storm Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crusaders of Solaris Cultures Online Cyber Monster 2 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Deco Online Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Dofus Dominus Online Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Ferentus Ferion Fiesta Online Final Fantasy XI Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes in the Sky Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Phoenix Edition LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Midkemia Online Might & Magic Heroes: Kingdoms MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Project Blackout Project Powder Project Titan Forums Project Wiki Puzzle Pirates Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of the Mad God Realm of the Titans Realms Online Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow of Legend Shadowbane Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Storybricks Stronghold Kingdoms Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Thang Online The 4th Coming The Agency The Aurora World The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Hammers End The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Total Domination Transformers Universe Traveller AR Travia Online Travian Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warships World of the Living Dead WorldAlpha Wurm Online Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

Guild Wars 2

Guild Wars 2 

General Discussion  » Thread For Discussion of Phishing Emails & Account Security Matters

3 Pages « 1 2 3 » Search
60 posts found
  Nadia

Elite Member

Joined: 7/26/03
Posts: 11298

9/01/12 1:45:39 PM#21

im a gw2 fan but i agree that the support for being hacked is lacking on ANETs part

 

example,

this person describing in detail the support hes been given since he was hacked on Thursday

http://de.reddit.com/r/Guildwars2/comments/z4oxy/a_comprehensive_list_of_issues_with_my_experience/

 

some players have been waiting for 3+ days with no anet support on acct retrieval

  Albred

Novice Member

Joined: 4/04/10
Posts: 47

9/01/12 5:11:01 PM#22
  Elronir

Novice Member

Joined: 12/12/04
Posts: 31

9/01/12 7:13:19 PM#23
I sent my first support ticket tuesday and I finally got my account back a few minutes ago. Weeeeee, I can play tonight!
  User Deleted
9/01/12 7:27:47 PM#24
Here's a question: I've tried to figure out how to activate that email protection. Anet's instructions are vague (trie their account login page and the game launcher) nowhere have i seen t he option they speak of to turn on email authentications. Does anyone have any idea what they are talking about and how to turn this feature on?
  cryora

Apprentice Member

Joined: 8/27/05
Posts: 366

I like airplane games.

9/01/12 9:12:04 PM#25
Is it realistic to expect people to have unique passwords for every website and game?  I can imagine extreme cases where a person will have to keep reuse the "forget password" feature to retrieve or reset their password because they can't remember it; so it ends up becoming an authentication through e-mail and/or security questions (which can also be easily forgotten  especially since they are case sensitive).  Sure, they all can be written down or digitally recorded, but how are you going to prevent those from being lost, or compromised?
  Nadia

Elite Member

Joined: 7/26/03
Posts: 11298

9/01/12 9:17:25 PM#26
Originally posted by itgrowls
Here's a question: I've tried to figure out how to activate that email protection. Anet's instructions are vague (trie their account login page and the game launcher) nowhere have i seen t he option they speak of to turn on email authentications. Does anyone have any idea what they are talking about and how to turn this feature on?

its been turned on by default

http://www.reddit.com/r/Guildwars2/comments/z3qqm/guild_wars_2_status_thursday_august_30/

We now have email authentication turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check.

  dinos_21

Novice Member

Joined: 6/26/05
Posts: 190

9/01/12 9:19:48 PM#27
Originally posted by Nephaerius
I had a password reset attempt not from me within 5 minutes of launch.  I've since had at least one a day.  No success on their part.

same here...just delete email and everything OK

Tormented echoes of a fallen Eden
I longed for her beauty
Yet from dust, she returned
The dream, an enigma.... silent

  GamerUntouch

Novice Member

Joined: 5/11/12
Posts: 491

9/01/12 10:12:12 PM#28

There is no limit on login attempts using the client or website.

People are being "brute forced" with bots since they can keep trying to login.

 

Big letters so you read this, it should be impossible with the new email authentication, but arenanet needs to see this.

  waynejr2

Hard Core Member

Joined: 4/12/11
Posts: 3712

RIP City of Heroes!

9/01/12 10:20:16 PM#29

I highly recommend anytime you need to setup a password, you use this tool.

http://www.thebitmill.com/tools/password.html

 

That way you will not be tempted to repeat passwords.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7020

9/01/12 10:25:40 PM#30
Originally posted by Nadia
Originally posted by itgrowls
Here's a question: I've tried to figure out how to activate that email protection. Anet's instructions are vague (trie their account login page and the game launcher) nowhere have i seen t he option they speak of to turn on email authentications. Does anyone have any idea what they are talking about and how to turn this feature on?

its been turned on by default

http://www.reddit.com/r/Guildwars2/comments/z3qqm/guild_wars_2_status_thursday_august_30/

We now have email authentication turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check.

Yeah about 5 hours too late for me.

  vellucci

Novice Member

Joined: 8/01/11
Posts: 20

9/01/12 10:32:21 PM#31
Originally posted by Albred

This video sums it all up.

 

http://www.youtube.com/watch?v=7eyon0gtM5w&feature=em-uploademail

I was searching frantically, praying that he was just acting. There is a god.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7020

9/01/12 10:44:07 PM#32
Originally posted by vellucci
Originally posted by Albred

This video sums it all up.

 

http://www.youtube.com/watch?v=7eyon0gtM5w&feature=em-uploademail

I was searching frantically, praying that he was just acting. There is a god.

"When you have online accounts sometimes you have trouble with hackers, sometimes you have trouble with f*^king hackers! It's neeews! Well atleast it is to arenanett!"

 

lmfao yeah I feel like him.

 

Damn they got me.. grrr... let me give them a call and fix this.  NO F'n PHONE NUMBER!!!!!!  see above quote from video...

  Xzen

Novice Member

Joined: 5/01/06
Posts: 2637

A sword is never a killer, it is a tool in the killer's hands.
- Seneca

9/01/12 10:50:02 PM#33
Even though getting your account compromised is not NCSoft's fault it would have made a lot of since to sell authenticators to their customers.
  aesperus

Elite Member

Joined: 1/04/05
Posts: 4656

9/01/12 10:59:39 PM#34
Originally posted by Xzen
Even though getting your account compromised is not NCSoft's fault it would have made a lot of since to sell authenticators to their customers.


Getting your account hacked may not be NCSoft's fault, but how they are handling it, is.

I've been a fan from Anet since the announcement of GW1, but their customer service hasn't gotten any better since the launch of GW1. When you do get helped, it tends to be pretty good, however they are SEVERELY lacking on both response times (some people have been waiting as much as a week just to hear an actual response), as well as communication (no online forums, problems with emails, no phone number, severely limited live chat times).

I like Anet, but they really need to step up their game in the customer service department if they expect to be a player in the AAA MMO market. It would be a shame to see them lose fans for something as stupid as not bothering to keep updated with their account security & support. They've made a great game, but it's built off of a solid community.

They're #1 priority right now should be with getting better communication to the players having issues, and fixing the mass amounts of bans handed out to players who were just innocently playing the game. I think it goes without saying that it puts an extremely BAD taste in someone's mouth when they just start to play a game that the put 60-150$ into, only to have their account banned within the first week for no good reason.

People have a right to be angry. The victims need to stop being blamed for this, and the focus should be more heavily on how to resolve this issue as soon as possible, rather than pointing fingers.

Btw, thanks China.

  Satarious

Novice Member

Joined: 1/06/08
Posts: 1045

9/01/12 11:54:32 PM#35
Originally posted by Xzen
Even though getting your account compromised is not NCSoft's fault it would have made a lot of since to sell authenticators to their customers.

Can you explain to me exactly how it's not NCSoft's fault when gaming companies like Blizzard and EA don't have nearly the amount of widespread account hacks that are occuring right now with GW2?  It seems a little disingenuous on ArenaNet's part to push the blame on its "careless customers' when Blizzard and EA didn't have nearly the massive hacking problem with those same customers.  It's MORE likely that NCSoft put together some third rate security system held together by chewing gum and string that could easily be hacked into.  I don't know if these apologists posting on these boards are NCSoft employees or just ignorant fanboys.

http://www.youtube.com/watch?v=pWdd6_ZxX8c

  mf16

Apprentice Member

Joined: 3/29/11
Posts: 66

9/02/12 2:11:57 PM#36
It's always the user's fault because corp. are so rich and powerful and are un hackable duh just like sony when they got hacked that was the users fault..... wake up people anyone can be hacked and not even know it and if they even find out a business might not even say they been hacked if they don't think that "personal information" was leaked. I believe they have a problem on their end because someone hacked my GW1 account when GW2 released I didn't buy GW2 I played in BWE3 thats all i was gana buy it now im waiting. My GW1 password is ooolllldddd and it was the only account ever made with it and i haven't played it in a couple of years so i find it hard to believe that there is a trojan on my computer or they stole my pass/email combo from another game and its an insult that A-net even blames other game companies for their OWN accts being hacked. I love GW2 and it sucks that I'm probably waiting another month or 2 now to buy it until i feel this problem has ben sorted out completely. 
  TeknoBug

Novice Member

Joined: 10/13/07
Posts: 2166

9/03/12 12:20:38 PM#37

There are several ways to prevent your accounts from getting hacked.


Things that can get your accounts hacked are:
-surfing porn sites
-buying gold from goldsellers
-buying powerlevel service
-using the same login and/or password on forums and such elsewhere on the internet
-sharing accounts with someone else, yeah blame your little brother
... and so on.


Having your browser clear cookies on exit (and not accepting third-party cookies) and an anti-virus scanner run daily helps. There are cookie protector plugins for Chrome and Firefox that can keep the cookies you want/need (for banking, remembering page settings, logins, etc). Also use a noscript (java/flash disabler) plugin if you wish, but only if you go to alot of unfamiliar websites that you like to randomly click on in IRC or WoW or SWTOR forums.


I'm disappointed that ArenaNet didn't add security question and athenticators yet, or will they ever? And also a non-working email verification. I have never had any of my accounts hacked except for WoW's, of which I only played for 4 months back in 2006 and my WoW account was hacked in 2009 (just before they added battle.net merges) when I wasn't even playing it, reports said that there were inside jobs but I managed to have the WoW account permanently locked.


  vonbose0

Novice Member

Joined: 10/20/06
Posts: 23

9/06/12 12:53:16 PM#38

I just want my account back. Been about 4 days since I recieved the email telling me that the email attached to my account was changed. I sent the petition right away to get things taken care of. I'm starting to think this problem may be bigger than they are telling us, if it is taking them up to a week to return people's accounts.

 

Wait... have they returned any accoutns yet ?

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11298

9/06/12 3:31:28 PM#39
Originally posted by vonbose0
Wait... have they returned any accoutns yet ?

yes they have

 

GW2 Support forums are now available

https://forum-en.guildwars2.com/forum

 

info from the most recent update

http://wiki.guildwars2.com/wiki/Game_status_updates

Customer Support
Our customer support team is prioritizing hacked accounts and other blocking login issues over other types of support requests.
Hacked accounts - If you submit a support ticket for a hacked account, ensure it is properly prioritized by following update your existing ticket, clearly state that this is a hacked account ticket, and provide as much information as possible, including your account email address, your account display name or character names, and your 25-digit Guild Wars 2 serial code.
 
 
 
Info on Old/Unresolved Tickets
https://forum-en.guildwars2.com/forum/support/account/Info-on-Old-Unresolved-Tickets/first#post11698

Our Customer Support Team is working diligently to resolve unanswered tickets.

In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.

If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:

  • Your GW2 Username
  • Your serial code
  • A character name, if any
  • A detailed description of the issue that you’re experiencing
  • Any error code that you are getting

Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.

Thank you for your help!

 
  Nadia

Elite Member

Joined: 7/26/03
Posts: 11298

9/08/12 12:31:14 PM#40

http://www.examiner.com/article/new-account-recovery-system-available-for-hacked-guild-wars-2-players

Today, however, ArenaNet launched the self-help system for players to recover accounts. Players in need of resetting their passwords or turning off email authentication can do so at this webpage. These options are available if the player is unable to access his or her account due to an unwarranted intrusion. Using this self-help system is recommended if a player cannot otherwise get into his or her account.

This method requires an account name or email, the serial code associated with the account, and a character name. Once this information is entered, the account will be verified, and the player should be able to access his or her account again. Of course, if the account was maliciously attacked, there is no guarantee that characters, items, and gold will still be there. At this time, character reinstatement is not an option.

 

related mmorpg.com thread

http://www.mmorpg.com/discussion2.cfm/thread/364399

3 Pages « 1 2 3 » Search