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9/01/12 1:45:39 PM#21
im a gw2 fan but i agree that the support for being hacked is lacking on ANETs part
example, this person describing in detail the support hes been given since he was hacked on Thursday http://de.reddit.com/r/Guildwars2/comments/z4oxy/a_comprehensive_list_of_issues_with_my_experience/
some players have been waiting for 3+ days with no anet support on acct retrieval EQNext press http://EQ3Wire.com EQ2: Freeport server |
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9/01/12 5:11:01 PM#22
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9/01/12 7:13:19 PM#23
I sent my first support ticket tuesday and I finally got my account back a few minutes ago. Weeeeee, I can play tonight!
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9/01/12 7:27:47 PM#24
Here's a question: I've tried to figure out how to activate that email protection. Anet's instructions are vague (trie their account login page and the game launcher) nowhere have i seen t he option they speak of to turn on email authentications. Does anyone have any idea what they are talking about and how to turn this feature on?
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9/01/12 9:12:04 PM#25
Is it realistic to expect people to have unique passwords for every website and game? I can imagine extreme cases where a person will have to keep reuse the "forget password" feature to retrieve or reset their password because they can't remember it; so it ends up becoming an authentication through e-mail and/or security questions (which can also be easily forgotten especially since they are case sensitive). Sure, they all can be written down or digitally recorded, but how are you going to prevent those from being lost, or compromised?
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9/01/12 9:17:25 PM#26
Originally posted by itgrowls its been turned on by default http://www.reddit.com/r/Guildwars2/comments/z3qqm/guild_wars_2_status_thursday_august_30/ We now have email authentication turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check. EQNext press http://EQ3Wire.com EQ2: Freeport server |
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9/01/12 9:19:48 PM#27
Originally posted by Nephaerius same here...just delete email and everything OK Tormented echoes of a fallen Eden
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9/01/12 10:12:12 PM#28
There is no limit on login attempts using the client or website. People are being "brute forced" with bots since they can keep trying to login.
Big letters so you read this, it should be impossible with the new email authentication, but arenanet needs to see this. |
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9/01/12 10:20:16 PM#29
I highly recommend anytime you need to setup a password, you use this tool. http://www.thebitmill.com/tools/password.html
That way you will not be tempted to repeat passwords.
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9/01/12 10:25:40 PM#30
Originally posted by Nadia Yeah about 5 hours too late for me. DamonVile- Games built for disposable players are now apparently built by disposable employees. |
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9/01/12 10:32:21 PM#31
Originally posted by Albred I was searching frantically, praying that he was just acting. There is a god. |
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9/01/12 10:44:07 PM#32
Originally posted by vellucci "When you have online accounts sometimes you have trouble with hackers, sometimes you have trouble with f*^king hackers! It's neeews! Well atleast it is to arenanett!"
lmfao yeah I feel like him.
Damn they got me.. grrr... let me give them a call and fix this. NO F'n PHONE NUMBER!!!!!! see above quote from video... DamonVile- Games built for disposable players are now apparently built by disposable employees. |
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Xzen
 Apprentice Member
Joined: 5/01/06
A sword is never a killer, it is a tool in the killer's hands. |
9/01/12 10:50:02 PM#33
Even though getting your account compromised is not NCSoft's fault it would have made a lot of since to sell authenticators to their customers.
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9/01/12 10:59:39 PM#34
Originally posted by Xzen
I've been a fan from Anet since the announcement of GW1, but their customer service hasn't gotten any better since the launch of GW1. When you do get helped, it tends to be pretty good, however they are SEVERELY lacking on both response times (some people have been waiting as much as a week just to hear an actual response), as well as communication (no online forums, problems with emails, no phone number, severely limited live chat times). I like Anet, but they really need to step up their game in the customer service department if they expect to be a player in the AAA MMO market. It would be a shame to see them lose fans for something as stupid as not bothering to keep updated with their account security & support. They've made a great game, but it's built off of a solid community. They're #1 priority right now should be with getting better communication to the players having issues, and fixing the mass amounts of bans handed out to players who were just innocently playing the game. I think it goes without saying that it puts an extremely BAD taste in someone's mouth when they just start to play a game that the put 60-150$ into, only to have their account banned within the first week for no good reason. People have a right to be angry. The victims need to stop being blamed for this, and the focus should be more heavily on how to resolve this issue as soon as possible, rather than pointing fingers. Btw, thanks China. |
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9/01/12 11:54:32 PM#35
Originally posted by Xzen Can you explain to me exactly how it's not NCSoft's fault when gaming companies like Blizzard and EA don't have nearly the amount of widespread account hacks that are occuring right now with GW2? It seems a little disingenuous on ArenaNet's part to push the blame on its "careless customers' when Blizzard and EA didn't have nearly the massive hacking problem with those same customers. It's MORE likely that NCSoft put together some third rate security system held together by chewing gum and string that could easily be hacked into. I don't know if these apologists posting on these boards are NCSoft employees or just ignorant fanboys. http://www.youtube.com/watch?v=pWdd6_ZxX8c |
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9/02/12 2:11:57 PM#36
It's always the user's fault because corp. are so rich and powerful and are un hackable duh just like sony when they got hacked that was the users fault..... wake up people anyone can be hacked and not even know it and if they even find out a business might not even say they been hacked if they don't think that "personal information" was leaked. I believe they have a problem on their end because someone hacked my GW1 account when GW2 released I didn't buy GW2 I played in BWE3 thats all i was gana buy it now im waiting. My GW1 password is ooolllldddd and it was the only account ever made with it and i haven't played it in a couple of years so i find it hard to believe that there is a trojan on my computer or they stole my pass/email combo from another game and its an insult that A-net even blames other game companies for their OWN accts being hacked. I love GW2 and it sucks that I'm probably waiting another month or 2 now to buy it until i feel this problem has ben sorted out completely.
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9/03/12 12:20:38 PM#37
There are several ways to prevent your accounts from getting hacked.
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9/06/12 12:53:16 PM#38
I just want my account back. Been about 4 days since I recieved the email telling me that the email attached to my account was changed. I sent the petition right away to get things taken care of. I'm starting to think this problem may be bigger than they are telling us, if it is taking them up to a week to return people's accounts.
Wait... have they returned any accoutns yet ? |
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9/06/12 3:31:28 PM#39
Originally posted by vonbose0 yes they have
GW2 Support forums are now available https://forum-en.guildwars2.com/forum
info from the most recent update http://wiki.guildwars2.com/wiki/Game_status_updates
EQNext press http://EQ3Wire.com EQ2: Freeport server |
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9/08/12 12:31:14 PM#40
Today, however, ArenaNet launched the self-help system for players to recover accounts. Players in need of resetting their passwords or turning off email authentication can do so at this webpage. These options are available if the player is unable to access his or her account due to an unwarranted intrusion. Using this self-help system is recommended if a player cannot otherwise get into his or her account. This method requires an account name or email, the serial code associated with the account, and a character name. Once this information is entered, the account will be verified, and the player should be able to access his or her account again. Of course, if the account was maliciously attacked, there is no guarantee that characters, items, and gold will still be there. At this time, character reinstatement is not an option.
related mmorpg.com thread EQNext press http://EQ3Wire.com EQ2: Freeport server |
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