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Guild Wars 2

Guild Wars 2 

General Discussion  » Wow they really screwed up. Many accounts lost due to hacking

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86 posts found
  WizGamer

Advanced Member

Joined: 5/27/03
Posts: 406

 
OP  9/01/12 3:30:30 AM#1

 

http://www.guildwars2forum.com/threads/9418-Error-3002-email-not-found

http://www.gamefaqs.com/boards/938738-/63906420

 

Thousands of accounts (apparently it's a problem growing at a very quick pace) have been hacked in the last couple of days. Apparently these hackers were able to change the e-mails registered to each account so it appears as if you never had an account. I have barely played in the past week (maybe 20 minutes total) because of real life obligations. I attempted to login tonight to give myself a break and I am somehow no longer affiliated with Guild Wars 2 in any way, as the e-mail address I entered was not found. Logging into the website, no luck. Logging in with my username, doesn't exist.  At least I didn't sink much time into any character so it's okay if my data is lost, but I feel for others who have already spent days in this game.

 

I've played nearly every launch for the last decade and never have I seen this chaos or mishandling of player security. Really, their priority is banning instead of stabilizing their infrastructure during the first week?  It wasn't even a problem on the player end. Players are registering, BUYING the game, and finding they are not able able to login at all. 

I received an e-mail from ArenaNet:

 

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

 

They didn't even bother checking with me before changing my password. How did that happen? 

This is really unfortunate for ArenaNet, but I really feel like they should have had better security systems in place. This is ridiculous.

 

TL; DR GO CHANGE YOUR E-MAIL and PASSWORD NOW 

  Tawn47

Advanced Member

Joined: 7/27/07
Posts: 515

9/01/12 3:36:15 AM#2

As I understand it, it is 3rd party games sites that have been hacked..   and the people who lose their accounts are either using the same password for GW1 or GW2 as that 3rd party site.. or have a simple password.  Not sure Anet are to blame, though Im sure there is more they could do about this matter in the future.

I think its fair to say this:

- Dont respond to emails about your password if you didnt request a change

- Ensure your GW2 & GW1 password is very strong and not used anywhere else on the web

  Dranny

Hard Core Member

Joined: 10/04/06
Posts: 239

9/01/12 3:39:04 AM#3
Originally posted by WizGamer

 

http://www.guildwars2forum.com/threads/9418-Error-3002-email-not-found

http://www.gamefaqs.com/boards/938738-/63906420

 

Thousands of accounts (apparently it's a problem growing at a very quick pace) have been hacked in the last couple of days. Apparently these hackers were able to change the e-mails registered to each account so it appears as if you never had an account. I have barely played in the past week (maybe 20 minutes total) because of real life obligations. I attempted to login tonight to give myself a break and I am somehow no longer affiliated with Guild Wars 2 in any way, as the e-mail address I entered was not found. Logging into the website, no luck. Logging in with my username, doesn't exist.  At least I didn't sink much time into any character so it's okay if my data is lost, but I feel for others who have already spent days in this game.

 

I've played nearly every launch for the last decade and never have I seen this chaos or mishandling of player security. Really, their priority is banning instead of stabilizing their infrastructure during the first week?  It wasn't even a problem on the player end. Players are registering, BUYING the game, and finding they are not able able to login at all. 

I received an e-mail from ArenaNet:

 

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

 

They didn't even bother checking with me before changing my password. How did that happen? 

This is really unfortunate for ArenaNet, but I really feel like they should have had better security systems in place. This is ridiculous.

 

TL; DR GO CHANGE YOUR E-MAIL and PASSWORD NOW 

The email was no doubt a phising scam.

And as for thousands the links you provided so a few posts not the thousands you claim.

 

P.S. Do they not send out validation emails to the current email inorder for you to change to the new one .?

  Mothanos

Elite Member

Joined: 10/20/10
Posts: 1568

9/01/12 3:50:19 AM#4

Hmm its the Arenanets faulth now you got hacked ?
Stay away from site's who pose a risk.
Make a good pasword.
Dont click links in email.

Account safe !

Dont blame a company for your own mistakes.

http://speedtest.net/result/2112016336.png

  Yaos

Novice Member

Joined: 10/12/04
Posts: 152

9/01/12 3:51:53 AM#5
Some of the people getting the email do not have GW2 accounts.
  FrodoFragins

Hard Core Member

Joined: 4/29/10
Posts: 2714

9/01/12 3:52:45 AM#6
Originally posted by Tawn47

As I understand it, it is 3rd party games sites that have been hacked..   and the people who lose their accounts are either using the same password for GW1 or GW2 as that 3rd party site.. or have a simple password.  Not sure Anet are to blame, though Im sure there is more they could do about this matter in the future.

I think its fair to say this:

- Dont respond to emails about your password if you didnt request a change

- Ensure your GW2 & GW1 password is very strong and not used anywhere else on the web

EXACTLY!

  Ghavrigg

Advanced Member

Joined: 8/10/12
Posts: 609

9/01/12 3:55:16 AM#7
All I know is that from within a couple hours of registering my account, I was getting "password reset" emails daily, sometimes every few hours of the day. I never actually lost my account or was actually hacked, but someone or multiple people were trying anyway.
  JeroKane

Elite Member

Joined: 2/21/06
Posts: 4669

9/01/12 4:03:35 AM#8

He probably clicked the link in the phising email, just like thousands of other people who still fall for it.

A lot of (gaming) sites and MMO studios have been hacked lately, with entire databases of data being stolen!

So if you haven't bothered changing your password lately.... then sorry, but then you made it extremely easy for these hackers.

  oldbluies

Novice Member

Joined: 8/26/04
Posts: 5

9/01/12 4:05:35 AM#9

It makes me laugh at how people respond to these. The problem is Anet sends out a verification for a PW change, but the email change nothing but a hope its you remark.  I know this has happened to many and most have not been able to play again. Hang in there I'm sure it will be fixred I've read it's a 3-5 day fix.

I'm on day 3 so far......

  Grahor

Apprentice Member

Joined: 5/08/11
Posts: 854

9/01/12 4:08:18 AM#10

Come on, people, you are assuming a lot here.

 

I haven't lost my account, so don't go off half-cocked on me.

 

The problem with Guild Wars 2 accounts is born of NCSoft problems. I'll explain.

 

When I've bought Guild Wars 2 (on ArenaNet), I have linked it to NCSoft account, because I had one, and they've asked me to link to NCSoft account if I had one.

 

When I did it, my _EMAIL_, towards which GW2 account was registered, have become "Account@NCSoft". Obviously, it's not a real mail. So they can't sent any confirmation mails to it! 

 

So, if a hacker has guessed (through third-party sites, brute-force algorithm, or phishing e-mail) your password, he can log on to your account. Now, in a normal security situation, that's where it all would end: any password changes, email changes, etc require confirmation through e-mail.

 

But it's impossible in Guild Wars 2, because the emails-on-files are, like, Something@NCSoft, and those aren't real emails, Arenanet can't send any confirmations there.

 

So if a hacker has logged in, he can just change the email, change the password, none of those will demand confirmation (I know this because I've did it myself, I've changed my email from @ncsot to a real one, and no confirmation was needed.) and he'll be a new owner of the account, and any confirmation emails, etc will go directly to hacker, not to the previous owner.

 

So, yes, first level of security is the same as everywhere, and it has to be overcome by the same methods: phishing, third-party, brute-force. But once it's broken, there are no additional levels of security. Every single web application out there has the additional level of security: e-mail confirmation. But not ArenaNet.

 

Make your own conclusions.

  oldbluies

Novice Member

Joined: 8/26/04
Posts: 5

9/01/12 4:17:18 AM#11

Don't know about the OP.  That is not myt case.  No linkage. No NC Soft email.. just a regular email acct. I did'n't click any links or anything like that. Could I have used a previous PW from another site, sure. The problem for me was there was no confirmation, which I belive they have fixed.

  ESSKA

Hard Core Member

Joined: 11/08/06
Posts: 98

9/01/12 4:25:56 AM#12
Some people doing something stupid then turning around and blaming the company. In my experience it was always because the people that were hacked were doing something they shouldnt have been doing or clicking on obvious pishing emails. Had a few people in rift claim up and down that they didnt do anything to get hacked then later find out they had an account for an mmowebsite that created bots and other hacks which lead to them getting their account stolen and eventually banned. Same with Aion in the first big ban wave that hit a lot of "innocent" players.
  Grahor

Apprentice Member

Joined: 5/08/11
Posts: 854

9/01/12 4:28:42 AM#13

>>People doing something stupid then turning around and blaming the company.<<

 

Every application in the net, even free php forums, have 2 levels of security for accounts. ArenaNet has 1 level of security (I've described earlier.) Still think there is nothing to blame the company for?

  Orphes

Advanced Member

Joined: 3/18/07
Posts: 3066

You make, you buy, you die!

9/01/12 4:29:16 AM#14
Originally posted by WizGamer

 

I received an e-mail from ArenaNet:

 

Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

 

They didn't even bother checking with me before changing my password. How did that happen? 

This is really unfortunate for ArenaNet, but I really feel like they should have had better security systems in place. This is ridiculous.

 

TL; DR GO CHANGE YOUR E-MAIL and PASSWORD NOW 

 

I changed my email a few minutes ago.

To my old email I got the same as you got and to the new email I got a link for verification of that email.

 

This is a homerun for account thieves...

I'm so broke. I can't even pay attention.
"You have the right not to be killed"

  ESSKA

Hard Core Member

Joined: 11/08/06
Posts: 98

9/01/12 4:40:34 AM#15
Originally posted by Grahor

>>People doing something stupid then turning around and blaming the company.<<

 

Every application in the net, even free php forums, have 2 levels of security for accounts. ArenaNet has 1 level of security (I've described earlier.) Still think there is nothing to blame the company for?

Yep. If you are going to click on obvious bad links or use the same u/n and password you use for your game as your forum pass like some do for some reason. then yeah you are to blame. Out of the million people playing this game only a few are having this problem and im just saying from previous experience with people who make these claims its always because they were either up to no good or wasnt being carefull about their UN/PASS and just randomly clicking on links in their emails.

  gestalt11

Hard Core Member

Joined: 5/17/06
Posts: 6131

9/01/12 4:43:29 AM#16

If you haven't seen this before you haven't been paying attention.  Aion had tons of people hacked.

 

Edit: Tehcnically its not a hack.  Most of this is spear-Phishing.

  Half_Man_Half_Toon

Apprentice Member

Joined: 4/26/12
Posts: 161

9/01/12 4:46:43 AM#17
Originally posted by TCTC
Originally posted by Grahor

>>People doing something stupid then turning around and blaming the company.<<

 

Every application in the net, even free php forums, have 2 levels of security for accounts. ArenaNet has 1 level of security (I've described earlier.) Still think there is nothing to blame the company for?

Yep. If you are going to click on obvious bad links or use the same u/n and password you use for your game as your forum pass like some do for some reason. then yeah you are to blame. Out of the million people playing this game only a few are having this problem and im just saying from previous experience with people who make these claims its always because they were either up to no good or wasnt being carefull about their UN/PASS and just randomly clicking on links in their emails.

another think to note dont ever give info away that will be like he said no same password on forums websites etc your friend your son etc that is for you and you only you bought the game you keep it Dont Share Info!.

  Connmacart

Novice Member

Joined: 2/24/12
Posts: 693

9/01/12 4:53:02 AM#18
Originally posted by Grahor

>>People doing something stupid then turning around and blaming the company.<<

 

Every application in the net, even free php forums, have 2 levels of security for accounts. ArenaNet has 1 level of security (I've described earlier.) Still think there is nothing to blame the company for?

As long as the company doesn't get compromised it will never be their fault a person gets hacked. Can they do more, sure, but it still doesn't make them responsible for a person's own carelessness. 

  Vaultar

Novice Member

Joined: 4/25/08
Posts: 342

9/01/12 4:55:02 AM#19

should have read what Anet has said in terms of keeping your account secure. 

Due to many hackers, I just couldn't risk my account being at threat. So what did I do? I followed the exact instructions given by Anet to keep my account safe.

1. I made a new gmail account just for guild wars 2.

2. Made sure that the gmail account's pass is unique and is lengthy and does not correspond to GW2 account pass (which is both lengthy and unique).

3. Always using email authentication feature that Anet implemented.

4. Made sure my comp is free from any viruses and malware.

Because of all these steps, I know my account is very safe :).

Looking forward to EQL and EQN.

  rojo6934

Elite Member

Joined: 8/13/09
Posts: 4546

"It is double pleasure to deceive the deceiver". - Niccolo Machiavelli

9/01/12 4:56:37 AM#20
Originally posted by Yaos
Some of the people getting the email do not have GW2 accounts.

i got the emails on an email that has nothing to do with guild wars and is not associated with my GW2 email LOL.....

i also got similar emails like mist of pandaria beta invite, diablo 3 account security, etc.... i dont even have accounts there with that same email hehehe....

people gotta be careful and erase all those emails. if you did not request it just delete it. If you think it could be legit, contact the company from their own website instead of clicking the link on the email.

:)

 

"in peace, in sleep under the barren, abandoned soil"

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