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Guild Wars 2

Guild Wars 2 

General Discussion  » My Account has been permanently banned

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59 posts found
  MMOGamer71

Advanced Member

Joined: 11/12/07
Posts: 1539

8/31/12 7:39:26 PM#21
Hopefully you learn something about account security.
  aesperus

Hard Core Member

Joined: 1/04/05
Posts: 4757

8/31/12 7:41:35 PM#22
Originally posted by Stx11
Originally posted by Enok4Twunni
So I'm at the account management screen and it shows 4 people logged into my account right now. One in CA, one in IL and two in TX. How the heck is this possible?

My guess is those are the locations that your account has recently be logged in from, not where it is currently logged in.

That was part of the security they recently added. It tracks login locations and if it is noticeably different they lock it down. Unfortuneately for you the hackers used your account to do "bad things" before that went in place.

I'm not sure if that's even the reason, tbh. Myself and a few friends of mine got banned, but no one but us have successfully logged into our accounts. We all got emails from Arenanet saying that people tried to access our accounts from other areas, but we used their link to block the IPs.

  Enok4Twunni

Novice Member

Joined: 5/30/11
Posts: 214

 
OP  8/31/12 7:41:38 PM#23
Originally posted by MMOGamer71
Hopefully you learn something about account security.

Yea I have, it's lacking.

  Enok4Twunni

Novice Member

Joined: 5/30/11
Posts: 214

 
OP  8/31/12 7:44:05 PM#24
I got screenshots of my Account Management/Security section. It shows all the people that logged into my account today. I've been working my ass off and some idiot with no life and no heart is ruining what I paid for. It show's the IP address, I wanna post the pics publicly and get friendly hackers to hack them. lol..../sigh
  Enok4Twunni

Novice Member

Joined: 5/30/11
Posts: 214

 
OP  8/31/12 7:45:13 PM#25
What these people did to my account is not much different from vandalism.
  twitch242

Advanced Member

Joined: 3/16/05
Posts: 134

8/31/12 7:49:08 PM#26

I think theres a lesson to be learned from this clip...

http://www.youtube.com/watch?v=K95SXe3pZoY

...do hope you get things resolved though.

  yaoming36

Novice Member

Joined: 6/28/12
Posts: 190

8/31/12 7:54:38 PM#27
Yeah I'm sorry to hear this. The AN did say some fansites have been targetted and that the "hackers" themselves got lucky with usernames/passwords from those sites. My recommendation is just buy the $80 version. I know it's a lot to pay $220 to play a game but people were spending MUCH MUCH more upgrading their PCs. 
  QuicklyScott

Novice Member

Joined: 4/27/12
Posts: 448

The opinion of a penguin.

8/31/12 7:55:35 PM#28
Originally posted by twitch242

I think theres a lesson to be learned from this clip...

http://www.youtube.com/watch?v=K95SXe3pZoY

...do hope you get things resolved though.

I don't think that is the problem though.

 

Due to the scope of hacking (from this site alone, many users' GW2 accounts have been comprismised) I would think there is blame with Areanet somewhere.

  Mardukk

Spotlight Poster

Joined: 2/05/11
Posts: 1396

8/31/12 7:56:47 PM#29
Originally posted by yaoming36
Yeah I'm sorry to hear this. The AN did say some fansites have been targetted and that the "hackers" themselves got lucky with usernames/passwords from those sites. My recommendation is just buy the $80 version. I know it's a lot to pay $220 to play a game but people were spending MUCH MUCH more upgrading their PCs. 

I'm pretty sure they have a human or two that works for the company that can eventually unban him if he proves it.  OP don't rebuy the game.  If it comes to that, don't rebuy tell them to piss off.

  Enok4Twunni

Novice Member

Joined: 5/30/11
Posts: 214

 
OP  8/31/12 7:57:59 PM#30
Originally posted by twitch242

I think theres a lesson to be learned from this clip...

http://www.youtube.com/watch?v=K95SXe3pZoY

...do hope you get things resolved though.

funny, yet my passwords are never less than 10 characters with numbers and letters.

  Enok4Twunni

Novice Member

Joined: 5/30/11
Posts: 214

 
OP  8/31/12 7:59:43 PM#31
Originally posted by Mardukk
Originally posted by yaoming36
Yeah I'm sorry to hear this. The AN did say some fansites have been targetted and that the "hackers" themselves got lucky with usernames/passwords from those sites. My recommendation is just buy the $80 version. I know it's a lot to pay $220 to play a game but people were spending MUCH MUCH more upgrading their PCs. 

I'm pretty sure they have a human or two that works for the company that can eventually unban him if he proves it.  OP don't rebuy the game.  If it comes to that, don't rebuy tell them to piss off.

i'd say more than piss and i'd never buy a game a second time just to know that it too could be hacked just as easily.

  Shoko_Lied

Novice Member

Joined: 5/07/07
Posts: 2110

SWG Publish 4 Jedi:Flurry: TKM unlock

8/31/12 7:59:59 PM#32
I guess this is what ArenaNet meant when they said there would be "real world events". Har Har
  Wizardry

Elite Member

Joined: 8/27/04
Posts: 6744

Perhaps tomorrow will be better.

8/31/12 8:01:54 PM#33
Originally posted by Enok4Twunni

So while I'm out working a hacker is obviously using my account to do bad things. I bought the CE why the f*** would I intentionally get banned? I'm livid right now. 

Just got home from work and I log in, this is what it says:

 

Guild Wars 2 has encountered an error.

Your Guild Wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-world money, which is a breach of the User Agreement and Rules of Conduct. This action is permanent. 

Yay! I spent 150 bucks to play a game I'm now banned from. I'm so fu**ing pissed off. How the hell do I get my account back?

 

NEVER click any links inside an email,that is the way phising works.

Always go directly to the main site or better yet call them.

Also ask A-Net how these guys are getting your email.

If you did nothing wrong,and this was the first email and you were dumb enough to click it but found out it was legit,then something is seriously wrong with A-Nets security.

 

http://www.youtube.com/user/Napolianboo#p/u/15/rCYLLQCNc1w
Samoan Diamond

  MMOGamer71

Advanced Member

Joined: 11/12/07
Posts: 1539

8/31/12 8:02:15 PM#34
Originally posted by Enok4Twunni
Originally posted by MMOGamer71
Hopefully you learn something about account security.

Yea I have, it's lacking.

Ummmmmmmmm.........your responsible for it, and your right it probably was lacking.

  Averros

Spotlight Poster

Joined: 6/17/09
Posts: 131

There is no innocence, only degree's of guilt!

8/31/12 8:16:33 PM#35
Originally posted by Enok4Twunni
Originally posted by MMOGamer71
Originally posted by Enok4Twunni
Originally posted by MMOGamer71
Hopefully you learn something about account security.

Yea I have, it's lacking.

Ummmmmmmmm.........your responsible for it, and your right it probably was lacking.

[mod edit]

Enok, you may not realize this but you are harming your own credibility with your hostility. You chose to come here and post in regards to this, and people are trying to offer you assistance. Yet you open with all this hostility.

Accounts have been hacked via various means, some have apparently been comprimised fan sites. Some could simply be brute force. The point is that ANet is working to help people get their accounts back. The problem here might be the approach you are taking, did you use this hostility in your tickets? I myself work in IT with a "Ticket" system, and to be honest of all the guys I work with... a bad attitude in the ticket = Yay! you get to wait a little longer than everyone else. I am not accusing you, nor am I blaming you. We all say things when we are upset, but the best advice I can give is take a deep breath, relax, look over your tickets. Be objective, if you were recieving that ticket, would you be motivated to assist?

Also you may choose to try the customer service line to speak to a person.... I know they are around somewhere and if I can find them I will post them for you, however, remember that hostility begets hostility, if you want something done; try being nice.

 

My 2 Cents

Averros

  User Deleted
8/31/12 8:24:02 PM#36
Even without a system to identify and restrict access to money from a different IP address then your original account signup, their support STILL CAN see that this is the case and should reactivate it in no time once you contact them. You should be mad at the gold farmer or at yourself for breeching your own security not Anet, Anet's just protecting everyone else in the game.and themselves. Odd that you were mad at Anet. smh
  Grinnz

Advanced Member

Joined: 8/24/10
Posts: 282

I just ate your cat!

8/31/12 8:24:51 PM#37

yep a hacker took my gw2 beta account(since I didn't buy the game), and my gw1 account. Customer service has yet to respond to my inquiry.

Seems Arenanet stuff aint too secure.....

  rawfox

Advanced Member

Joined: 12/03/09
Posts: 618

8/31/12 8:28:22 PM#38
Originally posted by QuicklyScott

Oh crap.

 

Are you certain you were hacked?  Did you receive any password change emails or anything?  It could be a mistake on their part.

 

Regardless, you should contest the ban by sending a ticket to their customer service.

 

Account security seems exteremly bad in this game, that and Anet are very trigger happy when it comes to bans.

I got password change requests on my GW account yesterday, i think there is happy hacking going on ^^

Too bad they try to hack me even before i own the game, lmao.

Nevertheless, i think im getting it before christmas because im so curious :P

  Elronir

Novice Member

Joined: 12/12/04
Posts: 31

8/31/12 8:30:06 PM#39
Have fun with the poor cs service. Got hacked tuesday, took them 2 days to answer me only to ask some questions about my Guild wars accounts and now I am still waiting... Thankfully, I still have my gw2 retail key unused, so I am only losing my HOM reward and my names if they don't recover my account. While I blame myself for using the same email and the same 2-3 password, I also blame Arenanet poor account security measure. Even the cheapest fp2 games would ask me through my email or , at least, ask me for some personals questions if I "really" want to change my username/password. That's poor planification for such a grand game.
  Syno23

Novice Member

Joined: 8/18/08
Posts: 1371

8/31/12 10:26:10 PM#40
I'm pretty happy that I haven't gotten banned yet, but yeah that's terrible. ArenaNet should do more investigating before banning.
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