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Guild Wars 2

Guild Wars 2 

General Discussion  » A.Net suspending first party digital sales of GW2

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102 posts found
  heartless

Novice Member

Joined: 1/05/04
Posts: 5057

Imagination will often carry us to worlds that never were. But without it we go nowhere. -Carl Sagan

8/31/12 2:21:29 PM#61
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

Which again, is a good move!

Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

 

Its not a good move its a forced move they have no choice in the matter. To me thats a red flag that the underlining problems GW2 has are not minor and cannot be fixed quickly. Stopping sales on a B2P game is never a good thing and Blizzard knew that. potential customers will look for reasons why and will see all the problems being posted on the web and that will do even more damage. They should have had a contingency plan in place but of course Anet get away with this when Bioware got hammered for not having a plan b.

What do you want them to do man!! Christ sake!

Go EA/Bioware's way and keep on selling.... opening up massive amounts of servers and then have over 90% of them end up low populated a month later?

And then having to deal with server mergers and have the entire internet and media Doom and Glooming the game that it's dying and a being a huge failure!

They only have two choices here!

1. Opening up more servers and face the above scenario.

or 

2. Stall sales a little and manage the initial rush instead.

 

What was the point of the overflow servers again?

The overflow servers are not designed to be played on indefinitely. They were suppose to take place of the queue so instead of waiting for 40 minutes staring at the numbers go down, you're actually playing the game. But there are certain gameplay elements associated with home servers, elements that overflow servers do not have. In other words, you're missing out on part of the game by playing on the overflow servers, which would not be a big deal if you're only there for a few minutes.

The problem now is that people are spending way too long on overflow servers simply because the home servers are packed. The home servers themselves are not limitless and can realistically only accomodate a certain amount of players before gameplay and stability begin to deteriorate. In other words, depending on when you log on, it's possible to spend your whole game session playing on the overflow, which is not the intended design.

Hense why ANet is suspending digital sales until they can figure out a solution. Which will probably be more servers.

  heartless

Novice Member

Joined: 1/05/04
Posts: 5057

Imagination will often carry us to worlds that never were. But without it we go nowhere. -Carl Sagan

8/31/12 2:30:11 PM#62
Originally posted by Pumuckl71

well i dont agree that much , because they knew that a huge wave of players  will hit  on release.

And im pretty sure they crunched numbers bout this and deceided to play save , turns out  wrong decision.

And knowing NC Soft  they wont be all happy with this situation.

Now they stall sales ...ppl get unhappy (wich happens quickly with todays mmo target group) , a siituation that isnt good .

 

No, the correct solution would be letting everyone in, overflowing the servers so that no one can play, right?

They didn't want to make the same mistake that other games do at launch. WAR and SWTOR released with a insane number of servers to accomodate demand. Demand that died down in a few weeks, leaving most of the servers completely empty. Then they had to merge servers, breaking appart established communities which is probably one of the most hated things when it comes to MMOs.

As far as numbers go, they had a solid figure for pre-purchase sales, which they accomodated. They had no way to gauge day 1 sales so they underestimated the game's popularity. It happens. Blizzard had to do the same thing with WoW when it launched.

  Pumuckl71

Novice Member

Joined: 5/24/12
Posts: 127

8/31/12 2:58:06 PM#63
Originally posted by heartless
Originally posted by Pumuckl71

well i dont agree that much , because they knew that a huge wave of players  will hit  on release.

And im pretty sure they crunched numbers bout this and deceided to play save , turns out  wrong decision.

And knowing NC Soft  they wont be all happy with this situation.

Now they stall sales ...ppl get unhappy (wich happens quickly with todays mmo target group) , a siituation that isnt good .

 

No, the correct solution would be letting everyone in, overflowing the servers so that no one can play, right?

They didn't want to make the same mistake that other games do at launch. WAR and SWTOR released with a insane number of servers to accomodate demand. Demand that died down in a few weeks, leaving most of the servers completely empty. Then they had to merge servers, breaking appart established communities which is probably one of the most hated things when it comes to MMOs.

As far as numbers go, they had a solid figure for pre-purchase sales, which they accomodated. They had no way to gauge day 1 sales so they underestimated the game's popularity. It happens. Blizzard had to do the same thing with WoW when it launched.

Your first sentence included some sarcasm right away  telling me ive no clue what im talking bout .  Well have your online  victory  if it makes you feel superior . im not gonna debate with you on this matter  any further  because i think you take this whole thing  ...lets say way to personal , the mildest  i can say . Have Fun 

 

PS: How much time do you have to spend to have a total  of 4k posts on this forum?

 

 

  Calerxes

Spotlight Poster

Joined: 2/06/09
Posts: 1659

8/31/12 3:19:34 PM#64
Originally posted by heartless
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

Which again, is a good move!

Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

 

Its not a good move its a forced move they have no choice in the matter. To me thats a red flag that the underlining problems GW2 has are not minor and cannot be fixed quickly. Stopping sales on a B2P game is never a good thing and Blizzard knew that. potential customers will look for reasons why and will see all the problems being posted on the web and that will do even more damage. They should have had a contingency plan in place but of course Anet get away with this when Bioware got hammered for not having a plan b.

What do you want them to do man!! Christ sake!

Go EA/Bioware's way and keep on selling.... opening up massive amounts of servers and then have over 90% of them end up low populated a month later?

And then having to deal with server mergers and have the entire internet and media Doom and Glooming the game that it's dying and a being a huge failure!

They only have two choices here!

1. Opening up more servers and face the above scenario.

or 

2. Stall sales a little and manage the initial rush instead.

 

What was the point of the overflow servers again?

The overflow servers are not designed to be played on indefinitely. They were suppose to take place of the queue so instead of waiting for 40 minutes staring at the numbers go down, you're actually playing the game. But there are certain gameplay elements associated with home servers, elements that overflow servers do not have. In other words, you're missing out on part of the game by playing on the overflow servers, which would not be a big deal if you're only there for a few minutes.

The problem now is that people are spending way too long on overflow servers simply because the home servers are packed. The home servers themselves are not limitless and can realistically only accomodate a certain amount of players before gameplay and stability begin to deteriorate. In other words, depending on when you log on, it's possible to spend your whole game session playing on the overflow, which is not the intended design.

Hense why ANet is suspending digital sales until they can figure out a solution. Which will probably be more servers.

 

Why not open new servers and then offer free transfers if there is room elsewhere?

This doom and gloom thread was brought to you by Chin Up™ the new ultra high caffeine soft drink for gamers who just need that boost of happiness after a long forum session.

  Dren_Utogi

Novice Member

Joined: 8/21/10
Posts: 1468

8/31/12 3:23:20 PM#65
they want to make sure that boxes sell at retailers. I would imagine a 100% increase in box sells by tommorrow

reviews are !@#$ing stupid. Play what you love.

  Calerxes

Spotlight Poster

Joined: 2/06/09
Posts: 1659

8/31/12 3:46:33 PM#66
Originally posted by I_Return
they want to make sure that boxes sell at retailers. I would imagine a 100% increase in box sells by tommorrow

 

Shh! you'll be accused of being part of the tinhat brigade and then carted off to the funny farm.

This doom and gloom thread was brought to you by Chin Up™ the new ultra high caffeine soft drink for gamers who just need that boost of happiness after a long forum session.

  BACONX

Apprentice Member

Joined: 7/15/05
Posts: 232

8/31/12 3:51:19 PM#67

I'm glad I know this. Instead of going out and buying it this weekend I will wait another week or so for the crowds die down. This means by then they will have new servers out hopefully. I don't mind waiting and I applaud A.Net for this positive business practise. This actually makes me more prone to play this game actually. It is a definite sign of long term thinking which should comfort people.

  lifeordinary

Novice Member

Joined: 7/05/12
Posts: 691

8/31/12 3:54:16 PM#68
Originally posted by heartless
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

Which again, is a good move!

Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

 

Its not a good move its a forced move they have no choice in the matter. To me thats a red flag that the underlining problems GW2 has are not minor and cannot be fixed quickly. Stopping sales on a B2P game is never a good thing and Blizzard knew that. potential customers will look for reasons why and will see all the problems being posted on the web and that will do even more damage. They should have had a contingency plan in place but of course Anet get away with this when Bioware got hammered for not having a plan b.

What do you want them to do man!! Christ sake!

Go EA/Bioware's way and keep on selling.... opening up massive amounts of servers and then have over 90% of them end up low populated a month later?

And then having to deal with server mergers and have the entire internet and media Doom and Glooming the game that it's dying and a being a huge failure!

They only have two choices here!

1. Opening up more servers and face the above scenario.

or 

2. Stall sales a little and manage the initial rush instead.

 

What was the point of the overflow servers again?

The overflow servers are not designed to be played on indefinitely. They were suppose to take place of the queue so instead of waiting for 40 minutes staring at the numbers go down, you're actually playing the game. But there are certain gameplay elements associated with home servers, elements that overflow servers do not have. In other words, you're missing out on part of the game by playing on the overflow servers, which would not be a big deal if you're only there for a few minutes.

The problem now is that people are spending way too long on overflow servers simply because the home servers are packed. The home servers themselves are not limitless and can realistically only accomodate a certain amount of players before gameplay and stability begin to deteriorate. In other words, depending on when you log on, it's possible to spend your whole game session playing on the overflow, which is not the intended design.

Hense why ANet is suspending digital sales until they can figure out a solution. Which will probably be more servers.

The biggest issue for me right now personaly is that i am unable to play with friends because i am stuck in overflow. I really like the overflow system but i didn't join the game to play solo (i know there are other players around in overflow). I miss my friends. ;(

So if this move helps reducing overflow queues..well no harm in suspending sales for some days.

  heartless

Novice Member

Joined: 1/05/04
Posts: 5057

Imagination will often carry us to worlds that never were. But without it we go nowhere. -Carl Sagan

8/31/12 4:06:09 PM#69
Originally posted by Calerxes

Why not open new servers and then offer free transfers if there is room elsewhere?

Opening new servers takes time. It's not something you can just switch on and off.

Also keep in mind that any new game needs to maintain a delicate number of servers because once the popularity dies down, and it will, they risk having a lot of servers being empty, which is what happened to SWTOR.

So they need time to figure out how many servers they need to open in order to ensure a healthy population on all servers a few months down the line. And they also need time to open these servers.

Also, the transfers are already free.

  heartless

Novice Member

Joined: 1/05/04
Posts: 5057

Imagination will often carry us to worlds that never were. But without it we go nowhere. -Carl Sagan

8/31/12 4:11:38 PM#70
Originally posted by Pumuckl71
Originally posted by heartless
Originally posted by Pumuckl71

well i dont agree that much , because they knew that a huge wave of players  will hit  on release.

And im pretty sure they crunched numbers bout this and deceided to play save , turns out  wrong decision.

And knowing NC Soft  they wont be all happy with this situation.

Now they stall sales ...ppl get unhappy (wich happens quickly with todays mmo target group) , a siituation that isnt good .

 

No, the correct solution would be letting everyone in, overflowing the servers so that no one can play, right?

They didn't want to make the same mistake that other games do at launch. WAR and SWTOR released with a insane number of servers to accomodate demand. Demand that died down in a few weeks, leaving most of the servers completely empty. Then they had to merge servers, breaking appart established communities which is probably one of the most hated things when it comes to MMOs.

As far as numbers go, they had a solid figure for pre-purchase sales, which they accomodated. They had no way to gauge day 1 sales so they underestimated the game's popularity. It happens. Blizzard had to do the same thing with WoW when it launched.

Your first sentence included some sarcasm right away  telling me ive no clue what im talking bout .  Well have your online  victory  if it makes you feel superior . im not gonna debate with you on this matter  any further  because i think you take this whole thing  ...lets say way to personal , the mildest  i can say . Have Fun 

 

PS: How much time do you have to spend to have a total  of 4k posts on this forum?

 

 

I've been a member of these forums since 2004. Do the math.

You posted and I commented on it, it has nothing to do with a victory. It's what forums are for, to have a discussion. If you're not interested in having a discussion, avoid posting on the forums. Also, I'm sorry if I offended you by explaining to you why things don't always work the way you think they do.

  TomBaker_fan

Novice Member

Joined: 2/12/12
Posts: 136

8/31/12 4:33:15 PM#71
Originally posted by Calerxes
Originally posted by JeroKane
Originally posted by Calerxes
No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

Which again, is a good move!

Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

 

Its not a good move its a forced move they have no choice in the matter. To me thats a red flag that the underlining problems GW2 has are not minor and cannot be fixed quickly. Stopping sales on a B2P game is never a good thing and Blizzard knew that. potential customers will look for reasons why and will see all the problems being posted on the web and that will do even more damage. They should have had a contingency plan in place but of course Anet get away with this when Bioware got hammered for not having a plan b.

You have zero proof this is why they are doing it.

Everything has to be negative on this site, doesn't it?

  Vhaln

Novice Member

Joined: 7/07/05
Posts: 3167

8/31/12 6:00:38 PM#72
I don't mean to be negative, but has anyone else considered that it might be a move to give the appearance of greater popularity?  Encouraging people to rush out to stores to pick it up, in turn encouraging stores to give it more shelf space and big fancy displays?  Would only work if it has enough popularity to begin with, but the extra push could help get it out into mainstream awareness.

When I want a single-player story, I'll play a single-player game. When I play an MMO, I want a massively multiplayer world.

  User Deleted
9/01/12 9:08:57 PM#73
Originally posted by adam_nox
Originally posted by tavvra
Originally posted by adam_nox

I'm not sure if I'm cynical or if half of you are crazy, but I don't believe for a second they are refusing money to avoid a little lag or pushing new hardware up more quickly (in fact, it's strange to think they can't immediately put up new servers if they want to).

 

I imagine the most realistic explanation is that retailers put pressure on them, possibly incentivized this move (read:paid Anet).  The most likely culprit is gamestop, as they are publically traded and have the most to lose by having boxed copies sitting around.

It could be any number of reasons. But when purchased a digital and logged in last night almost all the servers were full.

They are, but anet knows that opening week concurrency isn't the norm, and they've been shoving people into overflow since day one with no major crashes or issues.  They obviously aren't at any sort of critical capacity.

Servers are currently limited to a certain number of accounts. When they are full they are full, has nothing to do with concurrency. They are currently running out of room for new players, and they dont want to piss off people buying the retail copy, so they are shutting down digital copies until they have more room.

It really isnt conspiracy theory worthy.

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11430

9/01/12 9:24:54 PM#74
Originally posted by adam_nox

I imagine the most realistic explanation is that retailers put pressure on them, possibly incentivized this move (read:paid Anet).  The most likely culprit is gamestop, as they are publically traded and have the most to lose by having boxed copies sitting around.

digital copies are still available through a few sources, amazon, gamestop, bestbuy and others

-- just not through ANET

http://www.amazon.com/NCsoft-41145ild-Wars-2-Download/dp/B0091XHZW8/ref=sr_1_2?s=videogames-download&ie=UTF8&qid=1346552621&sr=1-2&keywords=Guild+Wars+2

 

next theory?

  Ramonski7

Spotlight Poster

Joined: 5/21/03
Posts: 2695

"A wise man has something to say, but a fool just has to say something."

9/01/12 9:57:02 PM#75
Funny how only a handful of people here managed to pick up on the most reasonable explanation for this move. ANet has authorized a limited number of boxes AND digital keys for retailers to sell. So if a retailer sees that ANet is selling digital keys from their own coffers while they are sitting on keys/boxes for a game that has NO problem selling their next step would be to sell what they have at a discount to move their stock.

That would make ANet looks bad NOT retailers. People would not associate a discounted product an issue for retailers only ANet. And they know this. So ANet stops their own sales to give retailers a little breathing room by nudging people to buy what's available from their distributors. Nothing to get worked up about really. Just business as usual if you understand how business works.


"Small minds talk about people, average minds talk about events, great minds talk about ideas."

  Valua

Apprentice Member

Joined: 8/08/11
Posts: 521

9/01/12 10:03:30 PM#76
Originally posted by JeroKane

It's a good move!  Better to stall sales a bit to ensure a better experience for current players, then go Blizzard's Diablo III way and piss everyone off with lag and login issues for weeks!

And look where D3 is now? Everyone I know who bought that game... every single one of them regret buying it. Me included!

I am having a blast now with Guild Wars 2 with no issues and no lag! And I am playing from Europe even.

( altho I was smart and rolled on a US server :-P )

Diablo's issues lasted less than a week, in fact I think it was about 3 days, so not weeks.

 

No one regrets buying Diablo 3 because of the first few days of login issues, they regret buying it because it's a bad game.

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11430

9/01/12 10:09:09 PM#77
Originally posted by Valua

Diablo's issues lasted less than a week, in fact I think it was about 3 days, so not weeks.

No one regrets buying Diablo 3 because of the first few days of login issues, they regret buying it because it's a bad game.

2 weeks after D3 release -- Server issues still a problem

http://www.eurogamer.net/articles/2012-05-30-diablo-3-struck-by-error-37-woe-again

 

  Requiem1066

Apprentice Member

Joined: 8/28/12
Posts: 274

9/01/12 10:09:12 PM#78

I know they are continuing to sell boxed copies but unless they have stopped the manufacture and distrabution of hard copies then the " Ensuring the best possible play experience for our fans is our highest priority"  reason is a fallacy .

They have done nothing more than move the point of sale from A to B 

  User Deleted
9/02/12 12:18:31 AM#79
Originally posted by Requiem1066

I know they are continuing to sell boxed copies but unless they have stopped the manufacture and distrabution of hard copies then the " Ensuring the best possible play experience for our fans is our highest priority"  reason is a fallacy .

They have done nothing more than move the point of sale from A to B 

They know how many physical copies they have shifted. They know how many have already purchased digital.

What they have done is stop the floodgates and put it at a measurable value.  If they left digital distribution open and 5 million players suddenly decided to purchase, they would have no way of stopping that, or providing the service those people expect.

  Ramonski7

Spotlight Poster

Joined: 5/21/03
Posts: 2695

"A wise man has something to say, but a fool just has to say something."

9/02/12 7:43:55 AM#80
Originally posted by evilastro
Originally posted by Requiem1066

I know they are continuing to sell boxed copies but unless they have stopped the manufacture and distrabution of hard copies then the " Ensuring the best possible play experience for our fans is our highest priority"  reason is a fallacy .

They have done nothing more than move the point of sale from A to B 

They know how many physical copies they have shifted. They know how many have already purchased digital.

What they have done is stop the floodgates and put it at a measurable value.  If they left digital distribution open and 5 million players suddenly decided to purchase, they would have no way of stopping that, or providing the service those people expect.

And you're making the same mistake someone else did...they did not stop ALL digital distribution, they stopped THEIR digital distribution. Not the same thing. Just like you stated with your physical box statement they also know how many digital versions they have authorized. And like I said in my post, they are doing nothing more but assisting retailers/distributors in helping to facilitate their sales so they don't get backlashed with a possible situtation where distributors/retailers have to "discount" their stock of boxes/keys and make ANET look bad.


"Small minds talk about people, average minds talk about events, great minds talk about ideas."

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