Tried logging on this morning, my account had been blocked.

Tried logging on just a few minutes ago, my account is now permantly banned.

No emails, no response to the ticket I lodged through their web site.

It's very frustrating as I have no idea what it is I am alleged to have done.

I'll do a chargeback on my credit card  but it's disappointing as I really enjoyed the limited time i had.

Nice try, it tells you on the launcher why you were banned.

Or you could go post on the reddit thread and get the support team to confirm it for you

Originally posted by Zezda

Nice try, it tells you on the launcher why you were banned.

 

Or you could go post on the reddit thread and get the support team to confirm it for you

True, it says permanently banned for a violation of the User Agreement and/or Rules of Conduct.

Not that that helps me much.

For accounts that may have been hacked use thios link:

http://en.support.guildwars2.com/app/ask/

The Anet repo was steering folks toward this last night.

Originally posted by Curmy

Originally posted by Zezda

Nice try, it tells you on the launcher why you were banned.

 

Or you could go post on the reddit thread and get the support team to confirm it for you

True, it says permanently banned for a violation of the User Agreement and/or Rules of Conduct.

Not that that helps me much.

It's likely then that someone else logged into your account or something similar.

Give them some time, they'll fix it for you when they get the ticket.

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Originally posted by SysFail
Has there been anything said about how accounts are getting hacked? Is it through brute force or emails people may have been fooled with? Something else?

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I haven't been fooled by one of those emails in more than a decade, and I seem to have been hacked today.

Somewhere in the magical world of the internetz, there is a massive database of hacked (phishing, keylogger, compromised sites, etc...) accounts and passwords.  People who don't change their account names or passwords between sites are vulnerable to having their account "hacked" by the petty thieves who use this database.

There is a lot you can do to keep your account(s) secure.  I won't tell you in this thread, though.

Originally posted by ohpower
Unfortunately, it is probable that RMT is your bane. They have hacked a big number of accounts. See Anet's reddit thread on bans. You might want to wait a little longer till it's settled or post on this reddit channel for more infos...

Well only .001% of the accounts are blocked with is a 1000 accounts (unless they include account that do not have the game, if they is possible?). So yes some accounts are "hacked" (most likely they just used a know e-mail/password combination). Anyhow yes if you sure you did nothing then going to the reddit is a good thing and asked why is a good thing. There humans and make mistakes (like the guy who got banned for the offence he reported)

I got an email from Anet 2 nights ago - saying someone (hopefully me) has requested a password change, click here. I deleted it.

Last night I was logged out mid-game due to "logging in from another location".

I quickly went into account management and reset my pass, and logged back in.

This is the first time it has happened to me in 10 years of MMO'ing. The first email seemed to indicate someone had a list of usernames and was going through them clicking "I've forgotten my password". But how they then GOT my password is another story - and there have been a number of bans due to hacked accounts - so goodness knows what they are saying once they are in!

Originally posted by Kniknax

I got an email from Anet 2 nights ago - saying someone (hopefully me) has requested a password change, click here. I deleted it.

Last night I was logged out mid-game due to "logging in from another location".

I quickly went into account management and reset my pass, and logged back in.

This is the first time it has happened to me in 10 years of MMO'ing. The first email seemed to indicate someone had a list of usernames and was going through them clicking "I've forgotten my password". But how they then GOT my password is another story - and there have been a number of bans due to hacked accounts - so goodness knows what they are saying once they are in!

They might have your email account and password to it, as well.  Check to make sure your email is secure.

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Originally posted by syntax42

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Originally posted by Kniknax I got an email from Anet 2 nights ago - saying someone (hopefully me) has requested a password change, click here. I deleted it. Last night I was logged out mid-game due to "logging in from another location". I quickly went into account management and reset my pass, and logged back in. This is the first time it has happened to me in 10 years of MMO'ing. The first email seemed to indicate someone had a list of usernames and was going through them clicking "I've forgotten my password". But how they then GOT my password is another story - and there have been a number of bans due to hacked accounts - so goodness knows what they are saying once they are in!

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They might have your email account and password to it, as well.  Check to make sure your email is secure.

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Apparently, if they know the GW password, they can change this email address with no secondary authentication through your email. The email is just instantly changed. So then they can change the password or whatever else they want. They don't need access to your email to change it.

Originally posted by Curmy

Tried logging on this morning, my account had been blocked.

Tried logging on just a few minutes ago, my account is now permantly banned.

No emails, no response to the ticket I lodged through their web site.

It's very frustrating as I have no idea what it is I am alleged to have done.

I'll do a chargeback on my credit card  but it's disappointing as I really enjoyed the limited time i had.

 Oh you know what you did. Unless your really ignorant. You probably deserved it!

Originally posted by SysFail
Has there been anything said about how accounts are getting hacked? Is it through brute force or emails people may have been fooled with? Something else?

The two things that have been mentioned so far are phishing emails and people that use the same login and password for different sites and one of them might have been compromised.

Originally posted by VitaminK
I've gotten several emails about password resets although I have no once tried to reset my password.

I just received my 7th one about five minutes ago, and this is the first time this has ever happened to me in over a decade of online gaming.  I'm very careful about how I set up my game accounts, but something seems to be compromised somewhere.