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Guild Wars

Guild Wars 

Lion's Arch (General)  » Just Bought NF and EotN, Can't log in.

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33 posts found
  zanebergeron

Novice Member

Joined: 3/16/12
Posts: 80

 
OP  7/28/12 4:36:23 PM#1

So I thought I have a month to play to try to get some items for GW2, so I buy Nightfall and Eye.

 I goto log in and it tells me the account is wrong.

 I tried with my login for master account, I've tried my email account tied to my master...tried xxxxx@ncsoft and still can NOT get the stupid thing to let me in.

 

I have checked codes, I have checked support, even made sure the servers weren't down...I am pissed.

CURRENTLY PLAYING |GW2|
PLAYED UO:SWG:EQ2:GW:WoW:CoH:Lotro:AoC:Vanguard:Horizons:RIFT:swtor:Shadowbane and I'm sure a few others
WATCHING:EQ Next : Wildstar:Archage :WoD
WISHING FOR: A UO Remake
HAPPILY PLAYING ONLINE SINCE 97.

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 4:39:05 PM#2

How long has it been since you created the account? sometimes they don't activate instantly

  Beacker

Novice Member

Joined: 7/28/06
Posts: 426

7/28/12 4:40:09 PM#3

Send an email to support they will help you out. I had this issue after not logging in for like 4 years and they helped me out. I gave them as much info as I could and then they reset my pw told me my log in etc...They are pretty quick with responses. Although not sure how fast on a saturday but they might be able to resolve it fast for you. I actually just had to talk to them again 2 weeks ago and they were responding within 10 minutes of my emails I was shocked.

 

Support@ncsoft.com     they should be quick!

  zanebergeron

Novice Member

Joined: 3/16/12
Posts: 80

 
OP  7/28/12 4:44:34 PM#4
Originally posted by Vannor

How long has it been since you created the account? sometimes they don't activate instantly

The account was created when I prepurchased GW2.  I have been in 3 BWEs just fine.  No matter what I try it is telling me that we do not recognize your account log in info.,

CURRENTLY PLAYING |GW2|
PLAYED UO:SWG:EQ2:GW:WoW:CoH:Lotro:AoC:Vanguard:Horizons:RIFT:swtor:Shadowbane and I'm sure a few others
WATCHING:EQ Next : Wildstar:Archage :WoD
WISHING FOR: A UO Remake
HAPPILY PLAYING ONLINE SINCE 97.

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 4:49:10 PM#5
Originally posted by zanebergeron
 
Originally posted by Vannor

How long has it been since you created the account? sometimes they don't activate instantly

The account was created when I prepurchased GW2.  I have been in 3 BWEs just fine.  No matter what I try it is telling me that we do not recognize your account log in info.,

Yeh but how long ago did you apply your new GW1 keys is what I meant. Doesn't matter that the account was already created. For some people it can take a few hours for their login for GW1 to start working when starting a new 'game' account.

Some people also login with @PlayNC at the end, if you havn't tried that. Your  GW1 login name should be viewable when you log into your master NCSoft account though. If it isn't working then there's possibly a problem or you just have to wait a bit longer for it to activate.

You're leaving the character name field blank right?

  darkcrevice

Novice Member

Joined: 2/12/11
Posts: 5

7/28/12 4:53:58 PM#6

this might be a stupid question but did you only buy nightfall and eotn

 

do you have gw 1? the original

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 4:56:19 PM#7
Originally posted by darkcrevice

this might be a stupid question but did you only buy nightfall and eotn

 

do you have gw 1? the original

You don't need the original. They are all standalone except EotN, which requires you have any one of the others.

  Nasa

Advanced Member

Joined: 10/21/04
Posts: 303

7/28/12 4:57:10 PM#8

Im not sure how you register your new Guild Wars 1 keys.

Maybe you try to add to a existing Guild Wars account, but as I understand it you don't have an existing Guild Wars 1 account, you have an existing Guild Wars 2 account.

If so I think you must create a new guild wars 1 account.

  cronius77

Hard Core Member

Joined: 4/26/12
Posts: 1233

7/28/12 4:58:55 PM#9

yeah you have to have the orginal GWs to play prophecies . If thats not the issue most emails for GW1 now have @ncsoft instead of your email that has given me grief when i would forget before. If thats not it contact support but make sure you actually underline its guild wars 1 i sent in stuff to them and 5 emails later they were still sending me pasted comments about guild wars 2 after i repeatively told them GW1

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 5:02:23 PM#10

Where did he say he was trying to play prophecies? You DO NOT need prophecies to play EotN.

"Eye of the North is a traditional expansion on any of the existing campaigns"

That's from the official Wiki:

http://wiki.guildwars.com/wiki/Guild_Wars_Eye_of_the_North

  Istavaan

Advanced Member

Joined: 4/25/12
Posts: 1398

7/28/12 5:02:31 PM#11
Originally posted by Vannor
Originally posted by darkcrevice

this might be a stupid question but did you only buy nightfall and eotn

 

do you have gw 1? the original

You don't need the original. They are all standalone except EotN, which requires you have any one of the others.

YOU NEED THE ORIGINAL FOR HALL OF MONUMENTS THOUGH.

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 5:03:31 PM#12
Originally posted by Istavaan
Originally posted by Vannor
Originally posted by darkcrevice

this might be a stupid question but did you only buy nightfall and eotn

 

do you have gw 1? the original

You don't need the original. They are all standalone except EotN, which requires you have any one of the others.

YOU NEED THE ORIGINAL FOR HALL OF MONUMENTS THOUGH.

lol no you don't

  Nasa

Advanced Member

Joined: 10/21/04
Posts: 303

7/28/12 5:07:13 PM#13

From http://www.arena.net/blog/john-stummes-guide-to-the-hall-of-monuments

In order to get started, you’ll need two things: any one of the original Guild Wars campaigns—Prophecies, Factions, Nightfall as well as the Eye of the North expansion.

  zanebergeron

Novice Member

Joined: 3/16/12
Posts: 80

 
OP  7/28/12 5:07:55 PM#14
Originally posted by Nasa

Im not sure how you register your new Guild Wars 1 keys.

Maybe you try to add to a existing Guild Wars account, but as I understand it you don't have an existing Guild Wars 1 account, you have an existing Guild Wars 2 account.

If so I think you must create a new guild wars 1 account.

The keys are already registered to my NC Master account.  It automatically did it when I bought them from NCSoft.

 

I am just getting more pissed by the minute, why they must make it so difficult to get into a game.

CURRENTLY PLAYING |GW2|
PLAYED UO:SWG:EQ2:GW:WoW:CoH:Lotro:AoC:Vanguard:Horizons:RIFT:swtor:Shadowbane and I'm sure a few others
WATCHING:EQ Next : Wildstar:Archage :WoD
WISHING FOR: A UO Remake
HAPPILY PLAYING ONLINE SINCE 97.

  zanebergeron

Novice Member

Joined: 3/16/12
Posts: 80

 
OP  7/28/12 5:08:40 PM#15
Originally posted by Nasa

From http://www.arena.net/blog/john-stummes-guide-to-the-hall-of-monuments

In order to get started, you’ll need two things: any one of the original Guild Wars campaigns—Prophecies, Factions, Nightfall as well as the Eye of the North expansion.

exactly

CURRENTLY PLAYING |GW2|
PLAYED UO:SWG:EQ2:GW:WoW:CoH:Lotro:AoC:Vanguard:Horizons:RIFT:swtor:Shadowbane and I'm sure a few others
WATCHING:EQ Next : Wildstar:Archage :WoD
WISHING FOR: A UO Remake
HAPPILY PLAYING ONLINE SINCE 97.

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 5:09:16 PM#16
Originally posted by zanebergeron
Originally posted by Nasa

Im not sure how you register your new Guild Wars 1 keys.

Maybe you try to add to a existing Guild Wars account, but as I understand it you don't have an existing Guild Wars 1 account, you have an existing Guild Wars 2 account.

If so I think you must create a new guild wars 1 account.

The keys are already registered to my NC Master account.  It automatically did it when I bought them from NCSoft.

 

I am just getting more pissed by the minute, why they must make it so difficult to get into a game.

Have you found out exactly what your GW1 login name is by logging into you master NCSoft account? (don't say what it is or anything..)

 

It will be the name next to GW1 helmet icon.

  zanebergeron

Novice Member

Joined: 3/16/12
Posts: 80

 
OP  7/28/12 5:11:52 PM#17
Originally posted by Vannor
Originally posted by zanebergeron
Originally posted by Nasa

Im not sure how you register your new Guild Wars 1 keys.

Maybe you try to add to a existing Guild Wars account, but as I understand it you don't have an existing Guild Wars 1 account, you have an existing Guild Wars 2 account.

If so I think you must create a new guild wars 1 account.

The keys are already registered to my NC Master account.  It automatically did it when I bought them from NCSoft.

 

I am just getting more pissed by the minute, why they must make it so difficult to get into a game.

Have you found out exactly what your GW1 login name is by logging into you master NCSoft account? (don't say what it is or anything..)

Yep, I have tried xxxxx@ncsoft just as it says on my master. 

CURRENTLY PLAYING |GW2|
PLAYED UO:SWG:EQ2:GW:WoW:CoH:Lotro:AoC:Vanguard:Horizons:RIFT:swtor:Shadowbane and I'm sure a few others
WATCHING:EQ Next : Wildstar:Archage :WoD
WISHING FOR: A UO Remake
HAPPILY PLAYING ONLINE SINCE 97.

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 5:16:12 PM#18
Originally posted by zanebergeron
Originally posted by Vannor
Originally posted by zanebergeron
Originally posted by Nasa

Im not sure how you register your new Guild Wars 1 keys.

Maybe you try to add to a existing Guild Wars account, but as I understand it you don't have an existing Guild Wars 1 account, you have an existing Guild Wars 2 account.

If so I think you must create a new guild wars 1 account.

The keys are already registered to my NC Master account.  It automatically did it when I bought them from NCSoft.

 

I am just getting more pissed by the minute, why they must make it so difficult to get into a game.

Have you found out exactly what your GW1 login name is by logging into you master NCSoft account? (don't say what it is or anything..)

Yep, I have tried xxxxx@ncsoft just as it says on my master. 

On your master account does it say the account type is 'standard' and the account status is 'playable'?

  zanebergeron

Novice Member

Joined: 3/16/12
Posts: 80

 
OP  7/28/12 5:20:32 PM#19
Originally posted by Vannor
Originally posted by zanebergeron
Originally posted by Vannor
Originally posted by zanebergeron
Originally posted by Nasa

Im not sure how you register your new Guild Wars 1 keys.

Maybe you try to add to a existing Guild Wars account, but as I understand it you don't have an existing Guild Wars 1 account, you have an existing Guild Wars 2 account.

If so I think you must create a new guild wars 1 account.

The keys are already registered to my NC Master account.  It automatically did it when I bought them from NCSoft.

 

I am just getting more pissed by the minute, why they must make it so difficult to get into a game.

Have you found out exactly what your GW1 login name is by logging into you master NCSoft account? (don't say what it is or anything..)

Yep, I have tried xxxxx@ncsoft just as it says on my master. 

On your master account does it say the account type is 'standard' and the account status is 'playable'?

Yep it is standard and playable

CURRENTLY PLAYING |GW2|
PLAYED UO:SWG:EQ2:GW:WoW:CoH:Lotro:AoC:Vanguard:Horizons:RIFT:swtor:Shadowbane and I'm sure a few others
WATCHING:EQ Next : Wildstar:Archage :WoD
WISHING FOR: A UO Remake
HAPPILY PLAYING ONLINE SINCE 97.

  Vannor

Elite Member

Joined: 8/11/03
Posts: 2883

7/28/12 5:24:43 PM#20

I'd just email support@guildwars.com then and hope they get to you quickly.

 

Or use this web form:

https://help.ncsoft.com/app/ask

 

Form will probably be best cos then it goes straight to the account management team. I'd send to both though.

 

You might find this forum post useful as well:

https://forum.guildwars.com/forum/forums/accounts/How-do-I-contact-Support

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