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So now when I try to login it thinks i'm trying to login to my buddy key account and says "authentication failure". When I went to my account options for TSW the dropdown menu had my account listed twice, so I assume this is why I can't login to the game after buying it.
Great. and their customer service is packed full of tickets. Current MMO: WoW/GW2 |
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7/10/12 1:22:24 AM#2
Wait you are blaming them because you chose to make a buddy account and put the same username and password and now you are mad at them for it? |
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Originally posted by Sorrow Actually I am just upset they let me make an account that already exists and the system is confused that i'm trying to login. Things like this shouldn't happen for a company that has experience in the MMO market. I want to play and I can't because of an issue they're having. From my point of view I simply upgraded my buddy account, but what really happened was I made a second account with the same name(which shouldn't have even been doable).
UPDATE:
I opened up a live chat and got a response in about 5 minutes time and they resolved the problem. I take back my frustration and Funcom actually responded quickly to me to fix the problem.
+1 to customer service. Current MMO: WoW/GW2 |
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Originally posted by IIIcurrier Trion (rift) does a fantastic job, just not the game for me. Current MMO: WoW/GW2 |
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7/10/12 1:39:09 AM#5
Originally posted by IIIcurrier Yeah, AC1 -- turbine. That's a real winner of a comany. |
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7/10/12 2:37:08 AM#6
And now to the important part: What did you learn from this? |
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7/10/12 2:43:32 AM#7
Originally posted by IIIcurrier You say this yet he said he contated customer services and got it sorted within 5 mins..
To me thats bloody good service... My 3D models |
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Originally posted by timtrack To wait a few moments before freaking out lol Current MMO: WoW/GW2 |
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7/11/12 2:37:58 AM#9
Originally posted by Exavus I'm so proud of you i could cry!
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7/11/12 2:39:43 AM#10
Question for OP: how long did the buddy key last? 24 hours in-game, or real-time? Deciding whether to save it for the weekend, to maximize play time. |
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