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MMORPG.com Discussion Forums

The Secret World

The Secret World 

General Discussion  » I think i just got robbed by Funcom

4 Pages « 1 2 3 4 » Search
78 posts found
  Xzen

Novice Member

Joined: 5/01/06
Posts: 2637

A sword is never a killer, it is a tool in the killer's hands.
- Seneca

6/30/12 7:23:47 PM#41

Don't give Funcom your money from now on. I used to play AoC and they still never added most of the features they said they were going to.

  Hurvart

Novice Member

Joined: 11/02/10
Posts: 566

6/30/12 7:30:57 PM#42
Originally posted by Uhwop
Originally posted by Lethionn

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

Let me guess. 

Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

That's a bannable offense in basically every MMO I've played.

 

 

But if the customer is right and the company is wrong he should do that anyway. Why should anyone accept fraud or unfair treatment? If they think it is a bannable offense they should have to deal with the customers lawyers. Why should he give up if he knows he is right?

  Uhwop

Elite Member

Joined: 3/20/10
Posts: 1597

6/30/12 7:35:02 PM#43
Originally posted by Lethionn
Originally posted by Uhwop
Originally posted by Lethionn

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

Let me guess. 

Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

That's a bannable offense in basically every MMO I've played.

 

 

I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

 So what did they ban you for? 

  Rhoklaw

Hard Core Member

Joined: 1/12/04
Posts: 2970

$500 Backer to 2014's Top New MMO... The Repopulation!

6/30/12 7:36:52 PM#44

Reminds me of the financial woes I went through with Funcom charging me for some random active account for 6 months. Funny thing was, it wasn't one of my accounts cause they were all canceled and I could not get a response from them to save my life. Needless to say, I had to let my bank handle it, which they did, charging back 6 months worth of fraudulent charges. Funcom isn't the most reputable gaming company out there. So this really doesn't suprise me, lol.

  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 7:36:57 PM#45
Originally posted by Uhwop
Originally posted by Lethionn
Originally posted by Uhwop
Originally posted by Lethionn

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

Let me guess. 

Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

That's a bannable offense in basically every MMO I've played.

 

 

I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

 So what did they ban you for? 

I have no idea i just recieved the last email saying the problem was resolved, then tried to log into the game and when i couldnt i loged into account page and was banned.

 

I havent recieved enything since that last email.

  Uhwop

Elite Member

Joined: 3/20/10
Posts: 1597

6/30/12 7:39:10 PM#46
Originally posted by Lethionn
Originally posted by Uhwop
Originally posted by Lethionn
Originally posted by Uhwop
Originally posted by Lethionn

Ive posted pics of the latest emails + my acc page banned in the first post.

 

Just in case ppl doubt me.

Let me guess. 

Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

That's a bannable offense in basically every MMO I've played.

 

 

I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

 So what did they ban you for? 

I have no idea i just recieved the last email saying the problem was resolved, then tried to log into the game and when i couldnt i loged into account page and was banned.

 

I havent recieved enything since that last email.

 I think I would probably call them at this point.

  Kumate

Advanced Member

Joined: 12/22/06
Posts: 74

6/30/12 7:52:16 PM#47

I was wrong..so edited this post.

  zytin

Hard Core Member

Joined: 8/14/10
Posts: 154

6/30/12 7:58:28 PM#48

Wow, you're actually getting devs to handle your account problems?  You must have the hookup.

  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 8:00:28 PM#49
Originally posted by Kumate

Here, Ill be straight to the point.  YOU ARE LIEING OR you where the only person to this typo e-mail .

 

Heres what I know.  The DEVS I have talk to have told me more the once that if you have issue and can provide screenshots they will fix the issue basically no questions asked if you have proof.  Your email would be proof.  They also keep a log of what day they sent your email to you so if it was really sent on the 5th, so they would correct themseleves if they were wrong.

HERES WHY I AM SURE YOUR LIEING.  I have 3 closed beta accounts.  ALL THREE OF THEM got an email on June 1st.  ALL THREE OF MY EMAILS LOOK LIKE YOURS, except they say JUNE 6TH as the end date.  I also had to go into customer service and talk to them about my points and the Dev clearly stated to me it was June 6th. 

You can't get robbed of free bonus points.

Nice photoshop job thou. 

I will provide said email once I erase my user name from the screen shot because I am not photoshop talented and do not know how.

 

You are missing one small detail here, yes there were emails sent on the 1st but your overlooking 1 thing, my account wasnt made until 3rd where i got my key which is why i got the 2nd batch of the offer not the 1st one.

 

You can see the creation date in the banned screenshot i provided.

 

  dadante666

Advanced Member

Joined: 5/07/11
Posts: 399

you stop laughing when hear the same joke ,but always cry for the same thing...

6/30/12 8:01:26 PM#50

wow  im feel soo sorry abouth you ,getting robed by Failcom and after that you just get banned  because of theyr bad suport...so sad.

and thats the reason im not buying or paying anithing from this companny TSW soon will be f2p tho thast why they are trying make enough money band lifetime sub before it gos f2p ,mi opinion the game dont  have the quality and content to be a sussesfull sub game .

and then again im soo sorry .

  User Deleted
6/30/12 8:04:57 PM#51
Originally posted by Lethionn
 

You are missing one small detail here, yes there were emails sent on the 1st but your overlooking 1 thing, my account wasnt made until 3rd where i got my key which is why i got the 2nd batch of the offer not the 1st one.

 

You can see the creation date in the banned screenshot i provided.

 

 

Sounds like a bug in the e-mail system.  Second batch of e-mails went out with a different date, and despite it being their error Funcom is denying it (or doesn't have a clue that there even was a bug).

  jmcdermottuk

Hard Core Member

Joined: 6/10/06
Posts: 766

6/30/12 8:08:47 PM#52

Lethion, is there no consumer protection organisation in Denmark you can all, or threaten to call if you contact Funcom? I know from experience that in the UK when you tell a company your going to contact the Ombudsmen they get VERY co-operative, VERY quickly.

 

This one's at the stage where you really need to get someone involved with consumer protection at the end of the phone and tell them exactly what's going on. Once you get a firm legal stance you can then ring Funcom and let them know you mean business.

 

Don't take this shit.

  Asheram

Advanced Member

Joined: 3/24/10
Posts: 1852

What happens when you get 5 stars do you get a cookie? ;)

6/30/12 8:16:34 PM#53
Originally posted by Vhaln

Geez, why don't they just hand over the rewards and be done with it?  Isn't that the way decent customer service works?  When it doubt, err on the side of customer satisfaction?  Rather than waste time and money alienating a customer, arguing over digital bric-a-brac?

Apparently their digital reward items are worth more than the currency he purchased the game with seeing as they didnt seem to be worried about him getting mad and doing a chargeback for a refund of his money.

  Kumate

Advanced Member

Joined: 12/22/06
Posts: 74

6/30/12 8:19:27 PM#54

Deleted because I jumped to conclusions

  Harttz

Novice Member

Joined: 6/17/12
Posts: 92

6/30/12 8:31:19 PM#55

I can vouch for the OP's email because I received the exact same email on June 5th that said that the points offer lasted until June 10th.  So if he ordered on the 7th (which Funcom seemed to acknowledge) and they aren't giving him the points then that is pretty deceptive.  I'm glad I didn't pre-order now as I was pretty tempted by the offer myself.

  AsalzSy

Apprentice Member

Joined: 5/27/09
Posts: 181

6/30/12 8:31:48 PM#56

@kumate he is not lieing..i got the same email in june 5 but i dint use it because dint have money x.x

  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 8:33:41 PM#57

Ofc they didnt have an email created just for me and id like to know why you asume i was only one to get it, do you know many ppl registering a closed be key that late?

 

Also ofc you cant find a post with my closed beta account about this, i was banned remmember? that took that account out aswell. Also my name there was entarion not lethionn.

 

As for regular forum i registered after my acc was banned and still waiting for activation mail, cant post until then and its likely delayed to do alot of ppl registering at early access.

 

Unless ofc they blocking my forum registration as i was banned, in that case ill have to find some other account to post from.

  Kumate

Advanced Member

Joined: 12/22/06
Posts: 74

6/30/12 9:36:48 PM#58
Originally posted by Lethionn

Ofc they didnt have an email created just for me and id like to know why you asume i was only one to get it, do you know many ppl registering a closed be key that late?

 

Also ofc you cant find a post with my closed beta account about this, i was banned remmember? that took that account out aswell. Also my name there was entarion not lethionn.

 

As for regular forum i registered after my acc was banned and still waiting for activation mail, cant post until then and its likely delayed to do alot of ppl registering at early access.

 

Unless ofc they blocking my forum registration as i was banned, in that case ill have to find some other account to post from.

I changed my other two post.  My apoligies, I have my foot in my mouth.  With everyone else with the same email,  you obviously aren't lieing. 

 

 I STRONGLY suggest you post on the forums.  Make up a new account if you have to.  Post exactly all the same information to include a line to this forum post.  GET THEIR ATTENTION:)  If you make a post I will even post on your forum defending you.  You deserve your bonus points.

 

Good Luck

  Mexorilla

Apprentice Member

Joined: 5/09/12
Posts: 316

6/30/12 9:42:37 PM#59

dejavu'   i read this exact same thread everytime a game launches.

  Lethionn

Novice Member

Joined: 6/30/12
Posts: 13

 
OP  6/30/12 9:50:12 PM#60

Thanks Kumate :)

 

Atm im still not recieving the activation email for forum account so im starting to wonder if it has something to do with my main account being banned although they shouldnt be linked at all.

If i dont recieve an activation email later today i guess ill have to see if i can get someone to make an account on forum for me, might ask my cabal for help in that.

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