Edit: http://www.swtor.com/community/showthread.php?t=473158

Quote: Originally Posted by AllisonBerryman 

Quote: Originally Posted by JovethGonzalez 

Quote: Originally Posted by JovethGonzalez 

Hi folks, as promised, we have investigated this issue after seeing how a large number of people didn't have their characters copied (based on the amount of posts in this thread), we decided to go back and manually re-enter those accounts again. Many of you that signed up on Friday should now see your characters copied over. 

There was an error involved in one of the manual processes in character copying and we have since rectified this. We apologize for any misunderstanding.
 

I knew their character copy tool was broken, since multiple were reporting that their characters were being copied over 2 or more times for a single character.  Everyone knew it was broken when this happened.  And yet they tried to blame people for not filling out a very simple survey, which any 5th grader could fill out without any troubles.  If they can't even get a Character Copy Tool to work, i dread what's going to happen to them tomorrow with server transfers.  It will be amusing to watch. 

They seem to be blaming their customers for a lot lately. Must be the new trend. If something's wrong, blame the hand that feeds you.

surveys are srs bzns

The surveys consisted of 3 questions if I remember correctly...

Why is there a survey for this and how could people possibly make mistakes on it?  Here is a transfer form for them.  You could use drop-down menus.  Pick a server that you have characters on, pick a character...and click submit.  Sounds complicated!

Originally posted by observer

[snip]
 

I knew their character copy tool was broken, since multiple were reporting that their characters were being copied over 2 or more times for a single character.  Everyone knew it was broken when this happened.  And yet they tried to blame people for not filling out a very simple survey, which any 5th grader could fill out without any troubles.  If they can't even get a Character Copy Tool to work, i dread what's going to happen to them tomorrow with server transfers.  It will be amusing to watch. 

Correct me if i'm wrong but exactly what are they asking on this survey. EVERY and i mean EVERY character copy tool of every game i've ever played has had two questions.

Which toon, copy to where. If they are asking more then that then the devs themselves are making a very simple proceedure very complicated and need to re-evaluate what they are doing. And they definitely need to stop blaming everything on their players  especially considering how much they have messed up their own public image by being just absolute morons about everything with this title.

Originally posted by itgrowls

Originally posted by observer

[snip]
 

I knew their character copy tool was broken, since multiple were reporting that their characters were being copied over 2 or more times for a single character.  Everyone knew it was broken when this happened.  And yet they tried to blame people for not filling out a very simple survey, which any 5th grader could fill out without any troubles.  If they can't even get a Character Copy Tool to work, i dread what's going to happen to them tomorrow with server transfers.  It will be amusing to watch. 

Correct me if i'm wrong but exactly what are they asking on this survey. EVERY and i mean EVERY character copy tool of every game i've ever played has had two questions.

Which toon, copy to where. If they are asking more then that then the devs themselves are making a very simple proceedure very complicated and need to re-evaluate what they are doing. And they definitely need to stop blaming everything on their players  especially considering how much they have messed up their own public image by being just absolute morons about everything with this title.

It was very simple to fill out.

• Login Name
• Character Name
• Server Name

I seriously cant grasp how they can keep messing up with the amount of money they have. I would totaly expect things from an indie dev, but when they have that much money/backing it just screams incompetence.

Originally posted by gaeanprayer

They seem to be blaming their customers for a lot lately. Must be the new trend. If something's wrong, blame the hand that feeds you.

They also have called their customers liars too only to have to backtrack and apoligize. They've made claims to the playerbase and change those claims a week later. They even managed to push an upgrade patch live a day early breaking the game for everyone that downloaded it having them delete the game and reinstall. The unprofessionalism is strong in these ones. Still amazed the top brass in this game has not been shown the door and from the top down continue to screw everything up. I'm really excited to see what kind of mess server transfers is going to bring to the live playerbase. I keep thinking they can't top themselves but they continue to amaze.

It's bioEA, nothing is there fault, everything they make is perfect, and when you don't like something they do you either don't understand or it's your fault.

Originally posted by Drakxii

It's bioEA, nothing is there fault, everything they make is perfect, and when you don't like something they do you either don't understand or it's your fault.

Nothing is their fault....I mean cmon.

Seriously this is one you put on your web guy. You expect an idiot proof app, and come to find out what was produced isnt up to snuff.

I would of thought for sure it was typo issues myself. You dont expect the process to be broken down. Like I said, that falls on the person(s) that set the service app up. If BW admits to fault, there really isnt much more than can do. They shouldnt of opened their mouth up without knowing for sure, yet I would hope no puppies were hurt in the process.

If no puppies were hurt, or from Endor, you must acquit. I suppose they could flat out quit, but what would the world be without drama from TOR forums.

Well, this persauded me not to resub. One thing I refuse to deal with, is poor customer service.

Buggy game? It happens.

Boring? If theres nothing to better to do, sure I'll keep my sub active.

bad/outdated graphics? don't bother me a bit.

Two things I ask for, active community and good customer service, if I have those two things I can put up with most other issues everyone else whines about.

BiowareEA policy rests on 3 fundamental pillars:

- Incompetence of its lead developers

- Dishonesty of its marketing

- Abuse of its own playerbase

Wow.... just... wow.  Well this pretty much made me bycott any and all future BW products as this was the last straw.

Must be a slow news day.

Originally posted by Greyhooff

BiowareEA policy rests on 3 fundamental pillars:

- Incompetence of its lead developers

- Dishonesty of its marketing

- Abuse of its own playerbase

Wow, Tera is crashing n burning, and you got time to nag once again?

When you want abuse of a playerbase, go talk with folks in STO some time. To quote Dennis Leary in The Ref "I know loan sharks that are more forgiving" than the way Cryptic treated those folks. BW is choir boys next to that. Hell NGE anyone? Once again, you call this game literally the anti christ vs its customers, and I sure am not seeing it.

I would say the PVE devs did all right. We need more content, but not many games can say they got that covered. PVP devs are on their own. They sure as hell kicked us a lot more PVE than a normal game, costing the same price, has at launch. So bang for the buck is there.

Dishonesty of marketing? I would say the PVE is exactly what I was expecting. The PVP screwed the pooch, and you will never hear me argue it. However the focus was always to be in the story, and they didnt sugar coat how play revolved around it.

I have no idea what gives you such a hard on for TOR that you gotta spam these forums, but it must chap your ass this game is sitting in a better position than Tera, which has technically been out for a full yr now. Personally I wish you would be banned until your claim of "Game is now below 200k subs" is substantiated, but alas any fool can shoot off made up facts around here.

Originally posted by observer

It was very simple to fill out.

• Login Name
• Character Name
• Server Name

And it was also screwy in that there was no confirmation that your request had been submitted. I had a 50 copied over last time with my guild, but I wanted to copy over a character that had the skill to make augment kits. So I put the request in on Friday and my character didn't show up. I was pretty sure I'd filled out everything properly (it wasn't rocket science!).

Just checked and my character did get copied sometime over the past day, and as a bonus I now have my legacy on the PTS (it didn't copy last time). Was fooling around with legacy perks when the PTS went down a minute ago. 

So yeah, they screwed the pooch on messaging, it's a pretty bad idea to basically tell people they're all too dumb to pick their server from a drop-down and add account name and character name. But at least they eventually looked into it and fixed it. Couple of months back they wouldn't even have done that, so they're learning.....slowly.

Hopefully they'll get over this whole "It's not us, it's you" mentality soon, it's getting very irritating. 

The SWTOR forums should get real interesting soon. With the way Bioware has handled everything since launch, I expect a full meltdown after the transfers start to occur.

Originally posted by Moaky07

Originally posted by Greyhooff

BiowareEA policy rests on 3 fundamental pillars:

- Incompetence of its lead developers

- Dishonesty of its marketing

- Abuse of its own playerbase

Wow, Tera is crashing n burning, and you got time to nag once again?

 

When you want abuse of a playerbase, go talk with folks in STO some time. To quote Dennis Leary in The Ref "I know loan sharks that are more forgiving" than the way Cryptic treated those folks. BW is choir boys next to that. Hell NGE anyone? Once again, you call this game literally the anti christ vs its customers, and I sure am not seeing it.

 

I would say the PVE devs did all right. We need more content, but not many games can say they got that covered. PVP devs are on their own. They sure as hell kicked us a lot more PVE than a normal game, costing the same price, has at launch. So bang for the buck is there.

 

Dishonesty of marketing? I would say the PVE is exactly what I was expecting. The PVP screwed the pooch, and you will never hear me argue it. However the focus was always to be in the story, and they didnt sugar coat how play revolved around it.

 

I have no idea what gives you such a hard on for TOR that you gotta spam these forums, but it must chap your ass this game is sitting in a better position than Tera, which has technically been out for a full yr now. Personally I wish you would be banned until your claim of "Game is now below 200k subs" is substantiated, but alas any fool can shoot off made up facts around here.

Not sure what you are on about. I tried to enjoy SWTOR and gave a lot of feedback, tested things on PTS etc.

The truth is that SWTOR's devs destroyed their game.

They are totally incomptent, too arrogant to realise it, and have wrecked what could have been a good game with a combination of laziness, horrible balance decisions, not listening to feedback, arrogant abuse of their players - all topped off with any and all lies, obfuscation and spin doctoring they could come up with to sell the box, the next patch, or whatever.

I know over a dozen people who would have done their job better, and one of them is my grandmother. Because doing nothing would have been better than patch 1.2 - because at least my grandmother wouldn't have been such an arrogant, lying SOB like the SWTOR dev team is.

Also, I like Tera. It surprised me and it's a very good game. It's a pity that it gets too grindy later on, and that its obvious asianness will always prevent it being a big success in the west. But really, it's a good game and a good MMO.

SWTOR is not.

You flame SWTOR yet defend Tera? I think you got things really mixed up :P

But anyway, SWTOR is doing ok.  BW does actually listen to the community and are quick to fix major problems when they appear.  Most of the changes they are making to gear is because people asked for it, same with character transfers which they are even doing for free.

I can't say the same for people like blizzard or the other big MMOs, or the millions of Asian grinder wow clones.  Who just milk the cash and move on to the next thing.