I had the same issue, however I have a great expieriance with support. They told me to contact my retailer, I told him it was a scam, and I got my money back, brought it again on a legit site, gave frogster the new serial, and they unbanned me, I could just continue with my characters.

The support was fast and honest, I have no complaints.

Originally posted by Skuz

Who are these mystical "resellers" do these company's have names?

I smell something shady going on, not saying Frogster are not being asshats but they have also run into reselling scams in the past, RoM had several "resellers" whose names were never mentioned that were selling fake codes to people through some funky code generator software, a lot of players got "ripped off" when these codes were denied by Frogster.

 

I didn't want to mention which reseller i used, because i believe they have no guilt in this. I personally bought my key from OnlineKeystore, which i have used many times and never had problems with. Same with my friends. 2 of us are banned, while the rest of my friends who bought the game from the same place have no problems. They are answering me within minutes on their facebook page and mails, and are trying to figure out what is going on. They gave me a new key, even though this seems to be all on Frogster. I mean, even people who bought the key from the resellers listed on the Tera site as official partners have been banned!

Frogster's live support told me to add my new key, and that they would unban my account. It has now been yet another day since i mailed them my key, and i have also made a new ticked in case they somehow lost my first one. It has now been 43 hours, and not a single reply...

Thread about the issue on the Tera forums: https://forum.tera-europe.com/showthread.php?t=96871

Sames been happening with people buying from the 2 big key retailers in the UK fella. Sites that have been legit for a good number of years and officially endorsed by past MMO publishers.

The whole thing seems like a major mess up by Frogster.

3 days has gone by. At this stage, I couldn't care less about my account, I have asked the store for a refund, which I will understand if they don't give me. I hope someone will sue Frogster, and that I can join in on that claim. Even if I would get my account back in a few days/weeks, I will not spend a dime more paying for a subscription to a company that treats me this way. I will not use my new key for a new account either, after all the time I spent leveling.

Too bad, because Tera is a great game, how I wish it was given to someone else than Frogster :(

Did you buy your key from an online key store? If so then I'd not be surprised you got banned. I've personally been golden with Frogster in any of their games I've played.

Hah, should have gone to En Masse. You chose EU, you put up with Frogster. :/

Lol the OP bought the key from a reseller site, no surprise he got banned, maybe he should buy the game from a legal seller next time.

Reselling site? Seriously? And you thought this wouldn't happen? If you buy a Steam game from a reseller and you register it on steam it could get your account banned. Stay far away from these no matter how cheap they are.

Yeye, I get it, trolling is fun. If you actually cared to read the posts and in the official Tera forums, you would know that this has happened to people who has bought the game directly from Frogster, and from their official retailers too.

But sure, keep on trollin' , I know it's fun ;)

After I played for a short time Runes Of Magic, I would never play a game where Frogster has its finger in it.

Originally posted by spizz

After I played for a short time Runes Of Magic, I would never play a game where Frogster has its finger in it.

100% how i came to dislike frogster. They are so awesome at ruining there own games. I will forever skip any game they get. I dont care if its the only video game on earth. Ill become a hobbit and live in a cave instead.

Frogster added there own cash shop currency to the auction house to thwart off auction sellers in Runes of Magic. Instead what it did was kill the entire game economy and flooded the market with them. The RMT sellers who were already filthy rich bought up all the diamonds and jacked the price up about 5x what it originally was. How do i know this? I was a GM for Runes of Magic. Over 6 of my guildies were. Wicked Red Guild. We all quit asap after that.

Just a quick update:

I haven't resolved my issue at all, and after all this time, Frogster BANNED my SUPPORT account. So I can't ask questions anymore. I don't know what to say or what to do, besides forgetting about tera and frogster.

Originally posted by Bolsyo
I'm a passive aggressive flamer

Don't get passive-aggressive just because people are calling Lel out for heading out to a shady company to get the key.  It's not called trolling - it's called bringing the truth, bro.

If a friend of mine asked me for advice wether to buy or stay away from this game I would tell him to stay away.  It's a nice battle system idea but a poorly done conversion from the Korean market to the western.