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MMORPG.com Discussion Forums

TERA: Rising

TERA 

General Discussion  » Beware Frogster

20 posts found
  Latella

Apprentice Member

Joined: 12/27/09
Posts: 190

 
OP  5/11/12 5:40:29 PM#1

Those who visit this forum often or simply bother to visit couple pages back/use google already know the amount of bullshit Frogster is pulling their customers thru with hundreds of people not being able to access the game they paid for and what not.

Here is my little adventure with Frogster so far:

April 23 = Upgrade to standard from preorder version payment goes thru but account does not upgrade

April 23 = I contact them and they assure me this is just a site bug and won´t affect my account in any way.

-Game Launches- My account does not work due to said "innofensive bug"

May 3 = I send a ticket about it, explaining what happened and i include all the necessary info

May 5 = Get tired of waiting and i phonecall them up, apparently they couldn´t find my account info on a 4 line ticket consisting mostly about "This shit happened to me, here is my info" and they assure me  that now that they got my paypal info they can fix it in" a couple days at max, most prolly that same evening" once they confirm the transaction went thru

May 11 = Still nothing, so i phone them again, quite visibly angry this time, and the same guy who took my call the previous time  begs for forgiveness and confesses they somehow screwed up my ticket and escalated someone else instead of me and then closed it . He asks me for my info again and assures me he will personally make sure my account is manually upgraded since he can confirm my payment and to just be patient for a few more hours since he needs to fix some tickets before he does so.


May 12: ...... me waiting and wondering if Frogster is just trolling me.

 

If you want to read a few more horror stories you just need to visit their forums, although they erased/blocked most complain threads by now, you can find them if you use the search feature.

Rawr.

  jtcgs

Elite Member

Joined: 9/28/04
Posts: 1553

5/11/12 5:46:32 PM#2

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

“I hope we shall crush...in its birth the aristocracy of our moneyed corporations, which dare already to challenge our government to a trial of strength and bid defiance to the laws of our country." ~Thomes Jefferson

  rexzshadow

Apprentice Member

Joined: 12/02/11
Posts: 1437

5/11/12 7:21:10 PM#3
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

I love how people keep throwing that around, find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

  Free2012

Novice Member

Joined: 5/06/12
Posts: 25

5/11/12 7:27:16 PM#4

I really could care less about a storyline at all, the combat makes the game more than worthwhile. If you want story...there's SWTOR.

  felchawe

Novice Member

Joined: 3/15/12
Posts: 26

5/11/12 7:31:40 PM#5
Originally posted by rexzshadow
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

I love how people keep throwing that around, find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

aion 

  Wraithone

Elite Member

Joined: 7/09/04
Posts: 3419

If you can't kill it, don't make it mad.

5/11/12 7:40:43 PM#6

Here is yet another example of why no one in their right mind should deal with Frogster. Do any of you remember a game called TCoS? (The Chronicles of Spellborn). From start to finish it was a typical example of how Frogester and Acclaim operated. Look at the details in the wiki, they speak for themselves.

http://en.wikipedia.org/wiki/The_Chronicles_of_Spellborn

 

  Citalkay

Novice Member

Joined: 4/21/12
Posts: 151

5/11/12 7:49:34 PM#7

They basically stole £24 from me and I've been waiting weeks for replies.

 

All I get is stupid, monotone, autoamted responses. They're a revolting company.

  jtcgs

Elite Member

Joined: 9/28/04
Posts: 1553

5/11/12 10:15:00 PM#8
Originally posted by rexzshadow
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

I love how people keep throwing that around, find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

When you have to defend an MMORPG with things like "seamless world" and "graphics" it shows the depth of the overall game is greatly hurting. didnt say story, didnt say crafting, roleplaying, quests, quest variety, guild system, pvp, challenge...I could go on but there is no point. You made a poor argument for a reason. The game isnt very good and has little to offer in terms of quality.

Fail defense failed, next time try a chewbacca defense...its the only thing that could help you.

“I hope we shall crush...in its birth the aristocracy of our moneyed corporations, which dare already to challenge our government to a trial of strength and bid defiance to the laws of our country." ~Thomes Jefferson

  xposeidon

Novice Member

Joined: 3/26/12
Posts: 393

What is "real"? How do you define "real"?

5/11/12 10:17:51 PM#9
Originally posted by albaficass
Originally posted by felchawe
Originally posted by rexzshadow
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

I love how people keep throwing that around, find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

aion 

ahahahahahahahahahahahahahhahaha

dude fail more hahahahahahahahaahahahha

go back to that f2crap hardcore grindfest game

tera outshine this crap aion

Oh the irony?

Remember... all I'm offering is the truth. Nothing more.

  rexzshadow

Apprentice Member

Joined: 12/02/11
Posts: 1437

5/11/12 11:36:20 PM#10
Originally posted by jtcgs

When you have to defend an MMORPG with things like "seamless world" and "graphics" it shows the depth of the overall game is greatly hurting. didnt say story, didnt say crafting, roleplaying, quests, quest variety, guild system, pvp, challenge...I could go on but there is no point. You made a poor argument for a reason. The game isnt very good and has little to offer in terms of quality.

Fail defense failed, next time try a chewbacca defense...its the only thing that could help you.

Most game don't have amazing crafting system, its there for gold sink and time waster. Majorty never get in to crafting. Roleplaying has nothing to do with the game itself, its the community that decent if they want to roll play or not, and FYI Tera has offical RP servers. Quest is the same old same old like most mmorpgs. Guild system is great, up to 300 people and guild wars are 24hrs long. Also you can run for vanarch with yoru guild through getting votes or through battle ground pvp. PvP is subjective really but all the classes are really well balanced not one class thats really OP no matter who plays it. and you seriously want to talka bout challenge in Tera? Lets put it this way the easister hard mode dungeon in Tera is about 10x harder than most dungeon and raids in all other games. And hard as in skill lvl required not gear lvl required. And how is seamless world and graphic not part of the game quailty? If your look at it all day visual is very important, and seamless world give sense of explortation w/o having to go from loading screen to load screen to go anywhere.

Its funny how people never play the game try to nick pick and fails all the time.

  Latella

Apprentice Member

Joined: 12/27/09
Posts: 190

 
OP  5/12/12 4:14:01 AM#11

We are here to bash on frogster on actual facts, not to bash Tera or Aion!

D.

Rawr.

  Draemos

Apprentice Member

Joined: 2/20/10
Posts: 1113

5/12/12 5:41:16 AM#12
Originally posted by jtcgs
Originally posted by rexzshadow
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

I love how people keep throwing that around, find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

When you have to defend an MMORPG with things like "seamless world" and "graphics" it shows the depth of the overall game is greatly hurting. didnt say story, didnt say crafting, roleplaying, quests, quest variety, guild system, pvp, challenge...I could go on but there is no point. You made a poor argument for a reason. The game isnt very good and has little to offer in terms of quality.

Fail defense failed, next time try a chewbacca defense...its the only thing that could help you.

Nobody gives a damn about crafting.  Quest variety is a myth, even in WOW you're just doing the exact same damn thing over and over again, they just put a different mask on stuff.  The storyline is about as good as any other game short of SWTOR, which is fine because nobody actually reads the damn quest dialogues, the guild systems are fine (GvG), the PvP is as good as any MMO on the market if not better, and the hard modes dungeons are very challenging.

I could go on, but there is no point.  You made a poor argument, the game is good as has a lot to offer in terms of quality. 

Fail offense failed, next time try a chewbacca offense,.. it's the only thing that could help you.

And Runes of Magic... seriously?  Talk about terrible taste in games.

  lovebug

Apprentice Member

Joined: 2/23/04
Posts: 203

5/12/12 10:24:28 AM#13

you should of got the usa version like many have from the eu :)).

and has for high pings etc ive had no probs at all.

  gaugemew

Apprentice Member

Joined: 9/09/11
Posts: 159

5/12/12 10:27:18 AM#14

Freedom of speech needs to be legislated on forums.  I'm really sick of company's being able to control their own image by making sure their forum is the best place to talk whilst also erasing any negative information about themselves.

  rexzshadow

Apprentice Member

Joined: 12/02/11
Posts: 1437

5/12/12 10:36:40 AM#15
Originally posted by gaugemew

Freedom of speech needs to be legislated on forums.  I'm really sick of company's being able to control their own image by making sure their forum is the best place to talk whilst also erasing any negative information about themselves.

You mean like every single company and corpuration out there? Ya never going to happen they got the money we don't so too bad lol.

  Latella

Apprentice Member

Joined: 12/27/09
Posts: 190

 
OP  5/14/12 10:34:48 AM#16

So today after almost ONE MONTH they managed to fix my account upgrade issue and guess what?

They managed to spiral my account down to two different new account bugs.

 

Well played Frogster, well played, i guess i will be playing Tera by Christmas.

Rawr.

  kdchan

Novice Member

Joined: 3/17/07
Posts: 221

5/14/12 10:42:51 AM#17


Originally posted by Latella
So today after almost ONE MONTH they managed to fix my account upgrade issue and guess what?
They managed to spiral my account down to two different new account bugs.
 
Well played Frogster, well played, i guess i will be playing Tera by Christmas.

Some people i know have the same issues, they paid but their account still "unavailable".

Frogster is full of retards and liers, don't give money to them. Not to mention they further censored the game to keep the pegi 12+ so patches will come more later compared to the Us version because they have to censor stuff. These germans are sick.

My suggestion is play on EME server and let Frogster sink in despair till they close Tera Eu or pass the license to someone more competent (really hope so).

Acrtually i'm not playing and i'm waiting or Frogster fail or EME open an east coast server for europeans.

Plan to play: Gloria Victis | The Repopulation | Blade & Soul
Played: Darkfall online | Mortal online | Lineage 2 | Aion | Tera | Guild Wars 2


The crappy Darkfall UW models compared to the 2010 beautyfull ones.

  Latella

Apprentice Member

Joined: 12/27/09
Posts: 190

 
OP  5/14/12 11:08:21 AM#18
Originally posted by kdchan

 


Originally posted by Latella
So today after almost ONE MONTH they managed to fix my account upgrade issue and guess what?
They managed to spiral my account down to two different new account bugs.
 
Well played Frogster, well played, i guess i will be playing Tera by Christmas.


 

Some people i know have the same issues, they paid but their account still "unavailable".

Frogster is full of retards and liers, don't give money to them. Not to mention they further censored the game to keep the pegi 12+ so patches will come more later compared to the Us version because they have to censor stuff. These germans are sick.

My suggestion is play on EME server and let Frogster sink in despair till they close Tera Eu or pass the license to someone more competent (really hope so).

Acrtually i'm not playing and i'm waiting or Frogster fail or EME open an east coast server for europeans.

 

They fixed my unavailable bug today after 1 month of phoning them.

But they managed to bug my account further making it unable to set up a subscription (Option greyed out like back in the beta ) and it says i have no subscription despite the fact that in the very same page it says i got 45 free days.

 

Frogster ftw....

Rawr.

  Thorkune

Spotlight Poster

Joined: 9/28/06
Posts: 1596

Dyslexics of the world...UNTIE!

5/14/12 11:13:25 AM#19
Originally posted by rexzshadow
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

Age of conan has better graphics, just as good combat, dungeons

Lord of the rings online destroys Tera in PvE content, polish, seamless world, and has dungeons

Aion has just as good graphics, seamless world, polish

  Latella

Apprentice Member

Joined: 12/27/09
Posts: 190

 
OP  5/14/12 11:44:14 AM#20
Originally posted by bigsmiff
Originally posted by rexzshadow
Originally posted by jtcgs

Well, I am a long time on and off player of Runes of Magic which I think they did an amazing job with...but I am not the least bit surprised that a game that has been out for over a year in Asia, still in the condition its in and on top of it being pushed as a sub game even though its no better than a F2P game...that it is going to have massive issues.

Tera doesnt have the backing to last as a P2P game...these games require regular big updates, far deeper gameplay and a story that isnt out of whatever planet this is from...even Japanese reviews stated the story was generic and didnt make sense!

find me one f2p game that can match up to Tera in term of grahpic, combat, seamless world, dungeon, and the lvl of polish Tera has.

Age of conan has better graphics, just as good combat, dungeons

Lord of the rings online destroys Tera in PvE content, polish, seamless world, and has dungeons

Aion has just as good graphics, seamless world, polish

For a second i almost thought you were serious when you claimed Age of Conan had equal combat lol

 

 

Rawr.