Originally posted by DarkDemon69

First hand experience with funcoms customer service here, and yes they are inept at best

Possibly

Originally posted by Distopia

Originally posted by ariboersma

not a he.. didn't whine about being banned and I complained about REAL customer service issues and yes their verification system is stupid. They want you to reverify serveral times yet their system cannot handle even a small influx of players from an EARLY beta. Nice that you completely ignored that their own customer service has no clue. Two DIFFERENT guys gave me two different emails to add to my contact list.. then asked me to make sure the email didnt come in from 1979... I could care less that I was banned.. but I do want to know WHY as when it happened I hadn't done anything to justify it and I did want to log in to see if things were changed so that I could make sure and make a proper review of it.

All beta stage games have customer service issues, and why is it when everyone is banned they never did anything to jusify it? Could it possibly be talking about NDA covered material? Which you've been doing since you started talking about TSW.

actually I haven't been breaking NDA since I started talking about TSW. MOST of what I have said in the past about the game was open knowledge or visible clearly from what little footage is out there. You are correct about me having broken the NDA before though.. I had once or twice in frustration.

Beta stage games only have customer service issues regarding the SPECIFIC game.. since funcom uses a master account like NCsoft this doesn't apply. The issues are broad. Also I still got the thank you for participating in beta please fill out this survey.. one would think that they wouldnt want my opinion if they banned me =P.

@WickedJelly, saw you post so im adding a response. Yes I defended Anet because of the pure VOLUME of the beta and as I clarified here I am talking about master account issues not simply a beta access issue which would be expected. I had similar issues with Funcom regarding my AoC account in the past and this issue involved that game as well because I could not access anything because of their faulty service.

Originally posted by ariboersma

@WickedJelly, saw you post so im adding a response. Yes I defended Anet because of the pure VOLUME of the beta and as I clarified here I am talking about master account issues not simply a beta access issue which would be expected. I had similar issues with Funcom regarding my AoC account in the past and this issue involved that game as well because I could not access anything because of their faulty service.

I'm not defending Funcom customer service. They were pathetic the first couple months AOC was live until they actually properly staffed themselves.

Just seems like a double standard to me. Volume or no. Carry on though.

Last thing I want to do is be defending Funcom. I have no love for the company regardless whether I might enjoy this game or not.

Originally posted by Wickedjelly

Originally posted by ariboersma

@WickedJelly, saw you post so im adding a response. Yes I defended Anet because of the pure VOLUME of the beta and as I clarified here I am talking about master account issues not simply a beta access issue which would be expected. I had similar issues with Funcom regarding my AoC account in the past and this issue involved that game as well because I could not access anything because of their faulty service.

I'm not defending Funcom customer service. They were pathetic the first couple months AOC was live until they actually properly staffed themselves.

Just seems like a double standard to me. Volume or no. Carry on though.

Last thing I want to do is be defending Funcom. I have no love for the company regardless whether I might enjoy this game or not.

naw not double standard, the issue is a beta account which is game specific vrs a master account. example.. if the GW2 beta issues affected me playing Aion or GW1. If that were the case I wouldn't have defended the situation. Also I have expressed my issues with NCsoft int he past and that it took them 4-5 years to repair their rep with me(basically I gave them a second chance when Aion came out and although the game wasn't for me the customer service was fine by then). Whats funny is with Funcom this is the reverse.. I enjoyed dealing with the company until recently when my first issue was getting to access my AoC account once it went F2P.

Originally posted by Wookieebob

Originally posted by rpgalon

 

Funcom knows they can't appeal to everyone like GW2

GW2 Dosen't appeal to everyone.

Wow, this thread blew up while I was away.

I don't give a shit about my beta account. I just don't want legal ramifications. I didn't know that I had even accepted an NDA, and therefore obviouslly didn't read it. 

If somone can confirm that the only ramification is account loss, then I will post a detailed review.

Yes, you accepted the terms of the NDA if you played it.

Somethings are better left as a secret... *disappointed sigh*

Originally posted by Abdiell

Wow, this thread blew up while I was away.

 

I don't give a shit about my beta account. I just don't want legal ramifications. I didn't know that I had even accepted an NDA, and therefore obviouslly didn't read it. 

If somone can confirm that the only ramification is account loss, then I will post a detailed review.

gimme Your$ $tuff naow

Without going into detail about the Closed Beta, and not violating the NDA.

[mod edit]

Originally posted by ariboersma

 

actually I haven't been breaking NDA since I started talking about TSW. MOST of what I have said in the past about the game was open knowledge or visible clearly from what little footage is out there. You are correct about me having broken the NDA before though.. I had once or twice in frustration.

Beta stage games only have customer service issues regarding the SPECIFIC game.. since funcom uses a master account like NCsoft this doesn't apply. The issues are broad. Also I still got the thank you for participating in beta please fill out this survey.. one would think that they wouldnt want my opinion if they banned me =P.

 

You didn't really outline that before, you just talked about verification so my bad. Still about NDA, it's generally considered a breach to share an opinion about your experience, IE: game's no fun, it's bad, etc.. is still a no-no.

No open world pvp in a mad-max type enviroment? game is destin to fail as hard as AoC if not worse.

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Originally posted by Ir0nh34d
Without going into detail about the Closed Beta, and not violating the NDA.
[mod edit]
 

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You signed up to test. Arnt we being a little selfish?

Here we go and he is waiting for gw2. Yes we know the story

Originally posted by Evolution8

No open world pvp in a mad-max type enviroment? game is destin to fail as hard as AoC if not worse.

Have you actually done any research on this game? Where on earth do you get "a mad-max type environment" from?

Obvious troll post.

Let's just wait for tomorrow and test it ourselves, instead of arguing about nothing.

Originally posted by Abdiell

Wow, this thread blew up while I was away.

 

I don't give a shit about my beta account. I just don't want legal ramifications. I didn't know that I had even accepted an NDA, and therefore obviouslly didn't read it. 

If somone can confirm that the only ramification is account loss, then I will post a detailed review.

MMORPG will also take actions against you for posting info on this board that violates the NDA.  I got a warning during the TOR beta for posting a comment I didn't think violated the NDA but MMORPG didn't agree.  Just wait until tomorrow than we can talk about it in more detail.

Originally posted by Nitth

 

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Originally posted by Ir0nh34d
Without going into detail about the Closed Beta, and not violating the NDA.
I have to say, I am dissapointed. I have already uninstalled the client and will move on to another game. 
 

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You signed up to test. Arnt we being a little selfish?

No I don't t hink so. TSW is going to be a retail product very soon. I certainly took the time to evaluate the beta. Definitely not my cup of tea. No harm no foul. I'm not crying to the forums about how it ruined my summer or anything. So in summary, no I do not think it's selfish. 

As far as reporting data back to Funcom regarding my beta experience by playing more? They can get the hint from my short play sessions and in game chat log. 

[mod edit]

Originally posted by pierth

Originally posted by EduardoASG

^this

Only people who dont know Failcom can be hyped by anything made by this bunch really.

Or, you know, people could just try the game out and form an opinion from the actual game rather than fight about assumptions.

Given the use of the word 'try' you're essentially arguing against pre-ordering, or even buying a game until you've gotten a free trial.

Originally posted by Paradigm68

Originally posted by pierth

Originally posted by EduardoASG

^this

Only people who dont know Failcom can be hyped by anything made by this bunch really.

Or, you know, people could just try the game out and form an opinion from the actual game rather than fight about assumptions.

Given the use of the word 'try' you're essentially arguing against pre-ordering, or even buying a game until you've gotten a free trial.

So not everyone who "tries" a game is a cheapskate who's not willing to invest on faith alone. I have bought many games upfront to be disapointed. It's just a bad track record that is multiple companies faults, and partly us a gaming audience's fault. I don't blame people for being overly cautious now. Sucks for the industry, but the industry created this monster.