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MMORPG.com Discussion Forums

Guild Wars 2

Guild Wars 2 

Beta Weekend Event Reviews & Impressions (Archived)  » Haven't been able to play at all!!! CRASH issues.

2 Pages 1 2 » Search
30 posts found
  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:08:16 PM#1

Hi all, i'm wondering if somebody here as the same issue than me and my son.

We were all excited about this beta weekend and the only thing we've been able to do is crated our caracter and we both crashed all the time as soon as we appear in the world  we could get a quick vue of the screen and zap... crash. Always with the same error 

 

--> Crash <--*

Exception: c0000005 

Memory at address 00000004 could not be read

 

We both tried with our respective pc and we both run on Windows 7. Since I'm a noob... i really don't know where to look.

I've send the question to the support staff of GW2 but of course I beleive they're kind of busy right now. Anyone would have any idea what is that error.

 

Thanks for taking the time to read me =)

 

  Corthagath

Novice Member

Joined: 3/15/07
Posts: 292

I wont be subscribed in to MMORPG so i could hold hands

4/28/12 4:10:50 PM#2
i think you should check on the beta forums, you can get there by looking at the url from the launcher. is there anything else you could give us ? what kind of computers ? AMD or Intel ? radeon or geforce ?
  GroovyFlower

Apprentice Member

Joined: 5/12/11
Posts: 1252

Skyrim

4/28/12 4:14:23 PM#3
Originally posted by Marisalam

Hi all, i'm wondering if somebody here as the same issue than me and my son.

We were all excited about this beta weekend and the only thing we've been able to do is crated our caracter and we both crashed all the time as soon as we appear in the world  we could get a quick vue of the screen and zap... crash. Always with the same error 

 

--> Crash <--*

Exception: c0000005 

Memory at address 00000004 could not be read

 

We both tried with our respective pc and we both run on Windows 7. Since I'm a noob... i really don't know where to look.

I've send the question to the support staff of GW2 but of course I beleive they're kind of busy right now. Anyone would have any idea what is that error.

 

Thanks for taking the time to read me =)

 

What kind specs you run xp 32bit and is all updated with latest drivers and windows update?

WIN XP-VISTA-7

or STILL 95-98-2000:p

Memory videocard CPUprocessor MB PSU?

  Kuppa

Novice Member

Joined: 9/24/10
Posts: 3443

The problem with censorship is ********

4/28/12 4:16:20 PM#4
Run memtest and make sure your memory dimms are actually good.


  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:19:26 PM#5

I've been looking on the forum of gw2 earlier and some others seems to have the same issues but didn't have any solution either.

And since I'm a REAL noob =S i don't really know where to look. That's why I tough that here would be some more experimented people with this game whom may have seen this error before and give me a hint on what to look.

How could I get the information that you would need to know to help me? =D

I know that i'm actually trying to play on my laptop with Windows 7 installed .My computer is a Dell, Dual Core I have Direct X 11 installed but I don't know about any video card. How can I see that?

  drazzah

Novice Member

Joined: 10/27/09
Posts: 455

4/28/12 4:20:44 PM#6
Uninstall and reinstall GW2, or your having a pc issue. I haven't had a crash yet and been playing perfectly fine all morning.

  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:21:10 PM#7
My windows is 64bit and my drivers seems to bee up to date but how can I be sure? I mad all the "mise à jour". 
  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:23:14 PM#8
Originally posted by drazzah
Uninstall and reinstall GW2, or your having a pc issue. I haven't had a crash yet and been playing perfectly fine all morning.

My son have exactly the same broblem as me and run on his own pc and he has windows7 too. And no pc issue somewhere else... only with this beta =(

  kanezfan

Novice Member

Joined: 4/03/05
Posts: 496

4/28/12 4:24:49 PM#9

Try to run the game as administrator

  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:24:58 PM#10
Originally posted by Kuppa
Run memtest and make sure your memory dimms are actually good.

Sorry =S but how do I do that? I have seen that I have the memory free that they say is required though.

  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:25:33 PM#11
Originally posted by kanezfan

Try to run the game as administrator

yes i did that... didn't change a thing =(

  kanezfan

Novice Member

Joined: 4/03/05
Posts: 496

4/28/12 4:28:40 PM#12

Get a new copy of gw2.exe from anet and replace the original gw2.exe that you currently have. see if that helps.

  Kuppa

Novice Member

Joined: 9/24/10
Posts: 3443

The problem with censorship is ********

4/28/12 4:29:55 PM#13
Originally posted by Marisalam
Originally posted by Kuppa
Run memtest and make sure your memory dimms are actually good.

Sorry =S but how do I do that? I have seen that I have the memory free that they say is required though.

http://www.memtest.org/ load it up on a cd and run it on startup. It will perform several tests on your memory dimms and tell you if they are ok. At the very least it will rule that out.


  Legends702

Novice Member

Joined: 6/14/06
Posts: 5

4/28/12 4:31:44 PM#14
Marisalam, I sent you a PM.
  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:32:31 PM#15
Originally posted by kanezfan

Get a new copy of gw2.exe from anet and replace the original gw2.exe that you currently have. see if that helps.

thanks I will try that too.. nothing to lose.

  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:33:20 PM#16
Originally posted by Kuppa
Originally posted by Marisalam
Originally posted by Kuppa
Run memtest and make sure your memory dimms are actually good.

Sorry =S but how do I do that? I have seen that I have the memory free that they say is required though.

http://www.memtest.org/ load it up on a cd and run it on startup. It will perform several tests on your memory dimms and tell you if they are ok. At the very least it will rule that out.

I will try that too... I was soo excited about that beta =(

 

  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:40:23 PM#17
Originally posted by Legends702
Marisalam, I sent you a PM.

I've answered :)

  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 4:43:42 PM#18
Originally posted by Marisalam
Originally posted by kanezfan

Get a new copy of gw2.exe from anet and replace the original gw2.exe that you currently have. see if that helps.

thanks I will try that too.. nothing to lose.

For now I won't be able to re download it because nothing works.. can't access anything =(

  srps

Novice Member

Joined: 12/02/09
Posts: 116

4/28/12 5:56:37 PM#19
Sent you a PM with the launcher and maybe some useful info. Hope it helps.
  Marisalam

Novice Member

Joined: 4/28/12
Posts: 17

 
OP  4/28/12 7:01:33 PM#20

Thank you all for your help!

It is greatly appreciated. Now, somebody finaly told me, considering the specifications of our pc ( my son and me) that our video card ( well VRAM i beleive) was not enough performant and that was the cause of our problem.

 

Now, i would need to find a video card performant enough for GW2 ands compatible with the Dell Dimension e520 and after reading on the net I thing that is not quite easy =( 

 

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