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Guild Wars 2

Guild Wars 2 

General Discussion  » Advice about refund

6 Pages « 1 2 3 4 5 6 » Search
112 posts found
  komobo

Apprentice Member

Joined: 8/24/08
Posts: 145

4/28/12 8:54:55 AM#21

Pure brilliance!

Best of luck with your dispute OP - keep us updated...

* Waves at Pushkina *

  PTED

Apprentice Member

Joined: 5/31/04
Posts: 452

4/28/12 8:55:30 AM#22


Originally posted by L0C0Man
...and about the cash shop, while still not convinced with things like the mystic keys (I'd prefer if they are either not there or available in game as well, no idea if that's the case so far)...

Not meaning to derail the thread, but just to answer any possible concerns regarding this, you get a mystic key as a reward for your personal story at about level 7~9. Using this key, I unlocked a mystic chest that actually yielded another. This happened 2 more times allowing me to open 4 mystic chests seemingly for free.

A fluke, sure, but hey, it's possible.

  Dahkot72

Apprentice Member

Joined: 7/16/11
Posts: 274

4/28/12 8:57:33 AM#23
Originally posted by Thane
Originally posted by Aroich1

I purchased GW2 through AreaNet.

After playing the game its quite clear that theyve broke the advertising standards authoritys rules.

 

Videos depicting game play on the website do not depicte actual gameplay.

They did not mention the game is based on a free to play model with cash shop.

 

I was wondering if anybody could give me some advice so that I can get a refund through my bank.

i have an advice for you:

 

don't buy games you don't like. no refund on used stuff! next

Actually , this doesn't make sense.

How can it be "used" if there is no retail GW2 ?

And you are incorrect , credit card companies do  , and more often than not , chargeback companies when disputes are filed from customers who feel like a software company did not deliver on the product.

In this case , I''ll wager from major CC companies , if you file a dispute asking for a refund on a product that still hasn't been released , you'll get the charge reversed.

NCSoft not exactly being quick on the draw on answering customer support emails also isnt something that will go in their favor either with CC companies when one of their customers asks for a dispute on the charge.

  Aroich1

Apprentice Member

Joined: 12/24/04
Posts: 38

 
OP  4/28/12 8:57:35 AM#24
Originally posted by L0C0Man

If you feel like the game isn't what you were promised/advertising, by all means do anything in your power to get a refund, but to be honest, out of curiosity I'd really like to know what would be the case about it being missleading in the advertising.

Personally I played the beta (granted, only a couple of hours last night) and while it does still show lots of rough edges (it's a beta after all), it did run better on my computer than other MMOs like Rift did, the gameplay was exactly what I was expecting based on the videos I've seen and what I've read, and about the cash shop, while still not convinced with things like the mystic keys (I'd prefer if they are either not there or available in game as well, no idea if that's the case so far), I don't see them being missleading about it. It is based on GW1 model (that it does have a cash shop, not from releast but was there when GW2 was first announced in 2007), I've seen posts discussing about it as far back as 2009, and IIRC they did detail the idea behind it in their blog well before the prepurchase started.

 


They depicted the animations as though they actually had a unique impact on pve. A smooth flowing system that gave it a realism I hadnt seen before in mmo's. It was a lie.

 

I expect bugs, stress testing and all that jazz. It's standard for all MMO's.

 

It is not my job to research the intricate history of a developing product such as an mmo. It is the companys responsbility that when they sell a product they advertise that product as is. Not as they wish it to be.

They left out clear factors about the game and they created false and misleading videos of gameplay footage which I used as the basis of my purchase.

  terrant

Novice Member

Joined: 3/16/07
Posts: 1685

4/28/12 8:59:01 AM#25
Originally posted by Aroich1
Originally posted by L0C0Man

If you feel like the game isn't what you were promised/advertising, by all means do anything in your power to get a refund, but to be honest, out of curiosity I'd really like to know what would be the case about it being missleading in the advertising.

Personally I played the beta (granted, only a couple of hours last night) and while it does still show lots of rough edges (it's a beta after all), it did run better on my computer than other MMOs like Rift did, the gameplay was exactly what I was expecting based on the videos I've seen and what I've read, and about the cash shop, while still not convinced with things like the mystic keys (I'd prefer if they are either not there or available in game as well, no idea if that's the case so far), I don't see them being missleading about it. It is based on GW1 model (that it does have a cash shop, not from releast but was there when GW2 was first announced in 2007), I've seen posts discussing about it as far back as 2009, and IIRC they did detail the idea behind it in their blog well before the prepurchase started.

 


They depicted the animations as though they actually had a unique impact on pve. A smooth flowing system that gave it a realism I hadnt seen before in mmo's. It was a lie.

 

I expect bugs, stress testing and all that jazz. It's standard for all MMO's.

 

It is not my job to research the intricate history of a developing product such as an mmo. It is the companys responsbility that when they sell a product they advertise that product as is. Not as they wish it to be.

They left our clear factors about the game and they created false and misleading videos of gameplay footage which I used as the basis of my purchase.

Would you mind defining that first part for me? About animations haivng a unique impact on pve? I'm not sure what you mean there.

  Loke666

Elite Member

Joined: 10/29/07
Posts: 16610

4/28/12 8:59:12 AM#26
Originally posted by Aroich1

I purchased GW2 through AreaNet.

After playing the game its quite clear that theyve broke the advertising standards authoritys rules.

Videos depicting game play on the website do not depicte actual gameplay.

They did not mention the game is based on a free to play model with cash shop.

I was wondering if anybody could give me some advice so that I can get a refund through my bank.

I remeber saying that people always should try a game before they buy it unless they are 100% sure.

The game is not really F2P with cashshop, unless they tart selling items that gives you a considerable advantage to people who is not buying, and nothing we seen so far points to that.

The rest is something you easily could have found out by watching a livestream like Totalbiscuit or Yogcast.

So, no. I don't think you will get your money back and I actually don´t think you deserve it either, you should have checked up the game better or waited until you tried it. 

You can probably sell your account though even if that most likely is against  the Eula.

  Omali

Advanced Member

Joined: 2/16/09
Posts: 1100

4/28/12 9:00:39 AM#27
Originally posted by Aroich1

I've created an open dispute via paypal based upon two reasons.

 

Gameplay footage does not depicate actual gameplay.

 

Game was sold under the pretense that it's based upon GW free to play model.

Instead its based upon a cash shop.

I hope you didn't link your Guild Wars 2 account with your NCSoft account (or use the same email address), because if the paypal dispute goes through it is likely NCSoft will disable your entire account for fraud.

  rubydragon5

Advanced Member

Joined: 4/09/05
Posts: 515

4/28/12 9:02:01 AM#28
[mod edit]

  Amjoco

Elite Member

Joined: 9/15/10
Posts: 3757

4/28/12 9:02:50 AM#29
Originally posted by fascism
Im reading a lot about this, if you live in the US look out for a class action lawsuit that should be filed soon. From what im hearing the person organizing it and the lawer they hired allready have over 300 people and the lawfirm thinks they have a strong case.

Do you have a source for this? I googled it and found nothing but I didn't spend more than a minute looking.

Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.

  Amjoco

Elite Member

Joined: 9/15/10
Posts: 3757

4/28/12 9:05:06 AM#30
Originally posted by Aroich1
Originally posted by L0C0Man

If you feel like the game isn't what you were promised/advertising, by all means do anything in your power to get a refund, but to be honest, out of curiosity I'd really like to know what would be the case about it being missleading in the advertising.

Personally I played the beta (granted, only a couple of hours last night) and while it does still show lots of rough edges (it's a beta after all), it did run better on my computer than other MMOs like Rift did, the gameplay was exactly what I was expecting based on the videos I've seen and what I've read, and about the cash shop, while still not convinced with things like the mystic keys (I'd prefer if they are either not there or available in game as well, no idea if that's the case so far), I don't see them being missleading about it. It is based on GW1 model (that it does have a cash shop, not from releast but was there when GW2 was first announced in 2007), I've seen posts discussing about it as far back as 2009, and IIRC they did detail the idea behind it in their blog well before the prepurchase started.

 


They depicted the animations as though they actually had a unique impact on pve. A smooth flowing system that gave it a realism I hadnt seen before in mmo's. It was a lie.

 

I expect bugs, stress testing and all that jazz. It's standard for all MMO's.

 

It is not my job to research the intricate history of a developing product such as an mmo. It is the companys responsbility that when they sell a product they advertise that product as is. Not as they wish it to be.

They left out clear factors about the game and they created false and misleading videos of gameplay footage which I used as the basis of my purchase.

How could they "depict" this? Are you saying they installed animations for the press beta and then took them out for us? C'mon you got to be kidding. 

Death is nothing to us, since when we are, Death has not come, and when death has come, we are not.

  HorrorScope

Novice Member

Joined: 1/04/05
Posts: 612

4/28/12 9:07:28 AM#31

OP here is adivce for your question. CALL THEM!

Next topic.

  Eladi

Advanced Member

Joined: 11/23/06
Posts: 1051

4/28/12 9:09:43 AM#32

I would like to see clear proof that it actualy is as the OP says :P.

besites that, its not a released product , you cant refund based on  beta gameplay since its not a live product. you will have to wait till the day it releases to file a refund.

  Banisco

Novice Member

Joined: 6/26/11
Posts: 241

I like to play with trolls.

4/28/12 9:10:33 AM#33
OP please post one of those videos were the gameplay difers from the real game so we can understand your point of vew. Also the game is buy to play wich means you pay once and can play forever, nothing on the cahs shop is necesary in order to keep playing the game, it doesnt force you to use it.
  Kaerigan

Apprentice Member

Joined: 11/18/06
Posts: 713

4/28/12 9:17:58 AM#34

<childish, provocative and highly speculative banner about your favorite game goes here>

  User Deleted
4/28/12 9:27:52 AM#35
Originally posted by Aroich1

I've created an open dispute via paypal based upon two reasons.

 

Gameplay footage does not depicate actual gameplay.

 

Game was sold under the pretense that it's based upon GW free to play model.

Instead its based upon a cash shop.

 

Not to mention the fact that its a wow clone with zero innovation. It's city of heroes with a Guild Wars skin.

 

[mod edit]

You mention Paypal and paypal has buyer protection.   You simply tell them that in your opinion the item is not as described.   Which you could simply say was the game as depicted is not the game as it is.

 

Other peoples opinions don't really matter in this situation... just deal with paypal.   You of course should fully expect any Anet games with that paticular plaync mail... to be banned.   I'm not sure about NCSoft games on the same master account.   If you created this when you pre-purchased GW2 its likely not an issue for you.

  Nadia

Elite Member

Joined: 7/26/03
Posts: 11423

4/28/12 9:34:10 AM#36
Originally posted by fascism
Im reading a lot about this, if you live in the US look out for a class action lawsuit that should be filed soon. From what im hearing the person organizing it and the lawer they hired allready have over 300 people and the lawfirm thinks they have a strong case.

source?

  Silverbarr

Advanced Member

Joined: 12/23/07
Posts: 324

4/28/12 9:36:36 AM#37
Originally posted by Nadia
Originally posted by fascism
Im reading a lot about this, if you live in the US look out for a class action lawsuit that should be filed soon. From what im hearing the person organizing it and the lawer they hired allready have over 300 people and the lawfirm thinks they have a strong case.

source?

I tried searching for any information and found nothing =/ so would also like a source for this information also.

 

M

"Regard your soldiers as your children, and they will follow you into the deepest valleys. Look on them as your own beloved sons, and they will stand by you even unto death!"
- Sun Tzu, the Art of War

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  just1opinion

Smart-Alek

Joined: 8/14/07
Posts: 4933

4/28/12 9:44:17 AM#38
Originally posted by terrant
Originally posted by Aroich1
Originally posted by L0C0Man

If you feel like the game isn't what you were promised/advertising, by all means do anything in your power to get a refund, but to be honest, out of curiosity I'd really like to know what would be the case about it being missleading in the advertising.

Personally I played the beta (granted, only a couple of hours last night) and while it does still show lots of rough edges (it's a beta after all), it did run better on my computer than other MMOs like Rift did, the gameplay was exactly what I was expecting based on the videos I've seen and what I've read, and about the cash shop, while still not convinced with things like the mystic keys (I'd prefer if they are either not there or available in game as well, no idea if that's the case so far), I don't see them being missleading about it. It is based on GW1 model (that it does have a cash shop, not from releast but was there when GW2 was first announced in 2007), I've seen posts discussing about it as far back as 2009, and IIRC they did detail the idea behind it in their blog well before the prepurchase started.

 


They depicted the animations as though they actually had a unique impact on pve. A smooth flowing system that gave it a realism I hadnt seen before in mmo's. It was a lie.

 

I expect bugs, stress testing and all that jazz. It's standard for all MMO's.

 

It is not my job to research the intricate history of a developing product such as an mmo. It is the companys responsbility that when they sell a product they advertise that product as is. Not as they wish it to be.

They left our clear factors about the game and they created false and misleading videos of gameplay footage which I used as the basis of my purchase.

Would you mind defining that first part for me? About animations haivng a unique impact on pve? I'm not sure what you mean there.

 

Same here.  That makes no sense.

President of The Marvelously Meowhead Fan Club

  Distopia

Drifter

Joined: 11/22/05
Posts: 15527

"what a boring life, HATING everything" -Gorilla Biscuits

4/28/12 9:52:38 AM#39
What part of nonrefundable do people not get?

For every minute you are angry , you lose 60 seconds of happiness."-Emerson

It is a sign of a defeated man, to attack at ones character in the face of logic and reason- Me

  zytin

Novice Member

Joined: 8/14/10
Posts: 154

4/28/12 9:55:11 AM#40
Originally posted by Aroich1
They depicted the animations as though they actually had a unique impact on pve. A smooth flowing system that gave it a realism I hadnt seen before in mmo's. It was a lie.

 

What does this even mean?!?!?!

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