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I really wanted to try the game, and yes I was in the hospital due to a bad infection during TERA Open Beta. So I decided to be gutsy and ask the source themselves for a head start key. This just sold me on there game, when I get some cash this weekend I will probably be buying.
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4/27/12 4:54:06 PM#2
Wow, that's fantastic. I love En Masse. Can't stress how impressed I am with them. Hope you get to feeling better soon, btw. See you in head start!
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4/27/12 5:12:48 PM#3
Have to say thats pretty amazing ^_^ unlike GW2 where they "sold out" of ditigal copys XD man i'm going to remember that one forever.
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4/27/12 5:22:25 PM#4
I can also attest to this. Today I had a question about the subscription plans and I was connected in seconds with a GM who was nice, funny, and down to earth. We ended up chatting about the game for almost 10 minutes! En Masse is doing everything right in my opinion. I hope Tera does not get stomped down by all this GW2 overhype :(
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4/27/12 5:24:28 PM#5
It's good, but IDK about best ever. Trion right now has my vote.
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4/27/12 6:58:53 PM#6
Originally posted by Blazeyer
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Mannish
 Elite Member
Joined: 9/03/08
Developers forgot what made mmos special. Until we get that back the genre wont move forward. |
4/27/12 8:27:41 PM#7
En Masse is amazing
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4/27/12 8:29:33 PM#8
great to hear, rare these days although WOW I thought had great support, as well.
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4/27/12 8:33:06 PM#9
Amazing
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4/27/12 8:35:24 PM#10
That is truly great
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4/27/12 8:40:06 PM#11
On two separate occasions En Masse has brought my from anger to joy just by their customer support. From that screen shot that is by far the best customer support I have ever seen! Super impressed! Hope you have fun in the head start! |
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4/27/12 8:44:43 PM#12
Customer Service wins customers over every time. My experiance with EnMasse: 24/7 live chat that was more than happy to help me, a non-paying customer. If I were one to Pre-purchase/order anything any more that would have sold me. I will be getting a copy on May 1 though. |
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4/27/12 8:50:11 PM#13
Every game I have ever played from early on has great customer service.
All but SWTOR of course... they never had any customer service in general. |
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4/27/12 8:52:09 PM#14
Originally posted by phantomghost swtor got back to me within about 12 hours of any ticket raised. |
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4/27/12 8:57:10 PM#15
Originally posted by scotty899 I only got automated responses between 2-6 weeks after I petitioned. 12 Hours is still pretty terrible for a new game. Even WoW, a couple years in responded within half an hour. |
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4/27/12 9:01:02 PM#16
Originally posted by scotty899 does that include some insipid Droid response? So help me, EA should be embarassed for their horrid support. |
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4/27/12 10:35:33 PM#17
Ruby are you okay now? Infection of that magnitude would suck big time. It seems EnMasse has raised the bar for publishers in many different fields. In fact I had been preordered through Gamestop but once I verify payday was indeed payday I'm going through EME. They are a huge reason why TERA will be great.
Just not worth my time anymore. |
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4/27/12 11:29:15 PM#18
Originally posted by Deron_Barak I agree, they have better costumer service than most big servies companys. I know both AT&T and comcast are a bitch to deal with -.- |
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4/27/12 11:43:04 PM#19
Amazing how good customer service gets when your PAYING to play a game. Compare that to a F2P, whether you spend zero on their game or 5000 dollars on their game you still get the same non existent customer service. Everyone gets treated like F2P trash. But I still see all the broke adults, pennyless kids or want something for nothing crowd praising F2P games. The fact is most people are fiscally retarded, and will take instant gratification over quality, or fail to understand the underlining design priciples of the F2P model. Game developers and publishers on the other hand know exactly how fiscally retarded the average person is thats why they are in love with the current F2P trend. They make tons of money sellng garbage, and people over pay for it all day long. I will hang out in the MMO country clubs while the masses squirm around in the sewers of F2P. |
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4/27/12 11:50:23 PM#20
En Masse ftw! So glad this company formed. It's very rare companies hold themselves to the standard we expect. They do this and more. I will always have a soft spot for this company even if/when i outgrow thier games. Same as i always will for Trion.
Hero Evermore |
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