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TERA: Rising

TERA 

General Discussion  » Best Customer Service EVER!

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29 posts found
  rubydragon5

Advanced Member

Joined: 4/09/05
Posts: 541

 
OP  4/27/12 5:50:51 PM#1

I really wanted to try the game, and yes I was in the hospital due to a bad infection during TERA Open Beta.

So I decided to be gutsy and ask the source themselves for a head start key.

This just sold me on there game, when I get some cash this weekend I will probably be buying.

 

 

  RebelScum99

Apprentice Member

Joined: 4/26/12
Posts: 1127

4/27/12 5:54:06 PM#2
Wow, that's fantastic.  I love En Masse.  Can't stress how impressed I am with them.  Hope you get to feeling better soon, btw.  See you in head start!
  rexzshadow

Apprentice Member

Joined: 12/02/11
Posts: 1439

4/27/12 6:12:48 PM#3
Have to say thats pretty amazing ^_^ unlike GW2 where they "sold out" of ditigal copys XD man i'm going to remember that one forever.
  Feudalism

Apprentice Member

Joined: 6/03/09
Posts: 67

4/27/12 6:22:25 PM#4
I can also attest to this. Today I had a question about the subscription plans and I was connected in seconds with a GM who was nice, funny, and down to earth. We ended up chatting about the game for almost 10 minutes! En Masse is doing everything right in my opinion. I hope Tera does not get stomped down by all this GW2 overhype :(
  Blazeyer

Novice Member

Joined: 1/12/07
Posts: 471

:)

4/27/12 6:24:28 PM#5
It's good, but IDK about best ever. Trion right now has my vote.
  gr0und3d

Apprentice Member

Joined: 3/14/12
Posts: 115

4/27/12 7:58:53 PM#6
Originally posted by Blazeyer
It's good, but IDK about best ever. Trion right now has my vote.


Did you even read the conversation?  They have been like that for as long as I have watched this game.  BEST EVER.

  Jockan

Hard Core Member

Joined: 9/03/08
Posts: 4293

4/27/12 9:27:41 PM#7
En Masse is amazing


Black Desert / Lineage Eternal / Lost Ark / Bless / Project Hon / Blade And Soul

  Arkinia

Apprentice Member

Joined: 1/02/12
Posts: 257

Actual MMORPG memeber since 2004!

4/27/12 9:29:33 PM#8
great to hear, rare these days although WOW I thought had great support, as well.
  Equintin

Novice Member

Joined: 5/02/10
Posts: 130

4/27/12 9:33:06 PM#9
Amazing

  Thorkune

Spotlight Poster

Joined: 9/28/06
Posts: 1842

Dyslexics of the world...UNTIE!

4/27/12 9:35:24 PM#10
That is truly great
  Sinaku

Hard Core Member

Joined: 1/06/07
Posts: 481

4/27/12 9:40:06 PM#11

On two separate occasions En Masse has brought my from anger to joy just by their customer support. From that screen shot that is by far the best customer support I have ever seen! Super impressed! Hope you have fun in the head start!

  Four0Six

Hard Core Member

Joined: 12/18/11
Posts: 1164

4/27/12 9:44:43 PM#12

Customer Service wins customers over every time.

My experiance with EnMasse: 24/7 live chat that was more than happy to help me, a non-paying customer.

If I were one to Pre-purchase/order anything any more that would have sold me. I will be getting a copy on May 1 though.

  phantomghost

Elite Member

Joined: 11/05/11
Posts: 659

"Kill me, my man kills you, that's how you lose."

4/27/12 9:50:11 PM#13

Every game I have ever played from early on has great customer service. 

 

All but SWTOR of course... they never had any customer service in general.

"I see they watchin' me and takin' notes on my moves, Run up on me it's all I want I ain't got nothin' to lose."

  scotty899

Novice Member

Joined: 1/01/06
Posts: 173

4/27/12 9:52:09 PM#14
Originally posted by phantomghost

Every game I have ever played from early on has great customer service. 

 

All but SWTOR of course... they never had any customer service in general.

swtor got back to me within about 12 hours of any ticket raised. 

  phantomghost

Elite Member

Joined: 11/05/11
Posts: 659

"Kill me, my man kills you, that's how you lose."

4/27/12 9:57:10 PM#15
Originally posted by scotty899
Originally posted by phantomghost

Every game I have ever played from early on has great customer service. 

 

All but SWTOR of course... they never had any customer service in general.

swtor got back to me within about 12 hours of any ticket raised. 

I only got automated responses between 2-6 weeks after I petitioned. 12 Hours is still pretty terrible for a new game.  Even WoW, a couple years in responded within half an hour.

"I see they watchin' me and takin' notes on my moves, Run up on me it's all I want I ain't got nothin' to lose."

  Arkinia

Apprentice Member

Joined: 1/02/12
Posts: 257

Actual MMORPG memeber since 2004!

4/27/12 10:01:02 PM#16
Originally posted by scotty899
Originally posted by phantomghost

Every game I have ever played from early on has great customer service. 

 

All but SWTOR of course... they never had any customer service in general.

swtor got back to me within about 12 hours of any ticket raised. 

does that include some insipid Droid response? So help me, EA should  be embarassed for their horrid support.

  Deron_Barak

Novice Member

Joined: 3/14/06
Posts: 1139

4/27/12 11:35:33 PM#17
Ruby are you okay now? Infection of that magnitude would suck big time. It seems EnMasse has raised the bar for publishers in many different fields. In fact I had been preordered through Gamestop but once I verify payday was indeed payday I'm going through EME. They are a huge reason why TERA will be great.

Just not worth my time anymore.

  rexzshadow

Apprentice Member

Joined: 12/02/11
Posts: 1439

4/28/12 12:29:15 AM#18
Originally posted by Deron_Barak
Ruby are you okay now? Infection of that magnitude would suck big time. It seems EnMasse has raised the bar for publishers in many different fields. In fact I had been preordered through Gamestop but once I verify payday was indeed payday I'm going through EME. They are a huge reason why TERA will be great.

I agree, they have better costumer service than most big servies companys. I know both AT&T and comcast are a bitch to deal with -.-

  snapfusion

Apprentice Member

Joined: 7/17/11
Posts: 976

4/28/12 12:43:04 AM#19

Amazing how good customer service gets when your PAYING to play a game.  Compare that to a F2P, whether you spend zero on their game or 5000 dollars on their game you still get the same non existent customer service.  Everyone gets treated like F2P trash.  But I still see all the broke adults, pennyless kids or want something for nothing crowd praising F2P games.

The fact is most people are fiscally retarded, and will take instant gratification over quality, or fail to understand the underlining design priciples of the F2P model.

Game developers and publishers on the other hand know exactly how fiscally retarded the average person is thats why they are in love with the current F2P trend.  They make tons of money sellng garbage, and people over pay for it all day long.

I will hang out in the MMO country clubs while the masses squirm around in the sewers of F2P.

  HeroEvermore

Apprentice Member

Joined: 1/07/09
Posts: 692

Banned 18 times and counting.

4/28/12 12:50:23 AM#20
En Masse ftw! So glad this company formed. It's very rare companies hold themselves to the standard we expect. They do this and more. I will always have a soft spot for this company even if/when i outgrow thier games. Same as i always will for Trion.

Hero Evermore
Guild Master of Dragonspine since 1982.
Playing Path of Exile and deeply in love with it.

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