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The Secret World

The Secret World 

General Discussion  » No Dragon's will be from Korea or Asia for that matter

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30 posts found
  Cantorage

Apprentice Member

Joined: 9/13/10
Posts: 191

4/18/12 9:38:57 PM#21

Neowiz has the license to host and support Age of Conan in SK. If you are trying to buy TSW from an account that has Age of Conan on it, or is linked to a master account with Age of Conan on it, it won't work.

 

To be able to register for TSW, you need to make a completely fresh account that is linked to no other Funcom products. Then you will be able to get TSW as a Korean.

  Cantorage

Apprentice Member

Joined: 9/13/10
Posts: 191

4/18/12 9:46:00 PM#22
Originally posted by Crunchy221

The reason your all seeing EA's logo...is because they have purchased publishing rights to the game in NA (EU too?)

EA has no publishing rights. EA is co-publisher in North America only, with their sole responsibility being producing and packaging boxed copies of the game. This they will continue to do for any expansions etc, but as far as the game goes, they have nothing. Not support, not servers, nothing.

  Nitth

Elite Member

Joined: 7/29/10
Posts: 3363

Magic Propels my Rolly Chair.

4/20/12 12:39:32 AM#23


Originally posted by arieste


Originally posted by Mellkor





 
Its standard customer service training to ask if you customer requires more help before ending communication...


Yeah.. but it's standard common sense not to follow "i can't help you with anything" with "what else can i help you with?".  I mean, it is BAD customer service to do that.   I've worked in CS myself.   (not game related).

That's not what he said, but t's maybe how you interpreted it...


"i can't help you with anything"

No, he said
"Unfortunately, we are unable to offer support for player's in Korea."
"Unfortunately, we currently do not have support for the Asian territories. We do not when or if we will have support in the future and we are very sorry for that inconvenience."

Noware in the transcript did he say he could not help with anything.


"what else can i help you with?"

It is always correct for the CSR to follow up with this type of response. its polite and "ethical".
If that wording seem inadequate, then it should be followed by "does this complete your transaction or query?"


TSW - AoC - Aion - WOW - EVE - Fallen Earth - Co - Rift - || XNA C# Java Development

  synn

Apprentice Member

Joined: 12/16/03
Posts: 544

4/22/12 5:39:45 AM#24

is there an ip ban for certain countries? I understand what i read in the threads, but i haven't seen anything saying that they are placing an IP ban on certain countries. swtor didn't allow players to purchase the game in asia and if you tried you'd get an error message. However, once you used a proxy to buy it everything went smooth and you were allowed to play the game once the game was launched.

  User Deleted
4/22/12 6:17:31 AM#25

About the Charlie guy
He had three options :
1) tell you the truth and get fired
2) lie to you and get fired
3) say nothing according to rule book and get his salary
(12:31:25 AM GMT) Me: This is major BS Charlie <-- this one was not necessary at all


  eyeswideopen

Tipster

Joined: 5/24/09
Posts: 2503

4/22/12 6:53:30 AM#26

Honestly, it's Korea.

Noone cares.

-Letting Derek Smart work on your game is like letting Osama bin Laden work in the White House. Something will burn.-
-And on the 8th day, man created God.-

  Mike_L

Novice Member

Joined: 11/28/07
Posts: 75

4/22/12 7:04:52 AM#27

Sorry to hear about your troubles with the terrible company, Funcom. It is, to me, by far the worst company in the MMO industry and there's no chance I'm ever playing and paying for any of their games again. They screwed me over big time during AoC.

If it ain't dead you're not pressing 2 hard enough.

  eric_w66

Apprentice Member

Joined: 1/12/06
Posts: 1009

4/23/12 1:23:36 PM#28

I suspect that the wording of funcom's announcement gives away the reason for this lack of "support". The bit about "operating" in Korea...

EA isn't the publisher in Korea, so FC had to find one. The publisher in Korea wanted to "fix" it so that the Korean version they'd be publishing could only go to servers they were going to provide, and not be able to circumvent their monopoly in Korea by buying NA or EU versions and playing on their servers. Codemasters does this kind of thing too. Lock down the consumer base to a specific area.

Stinks for the legit players in Korea, because the gold farmers will get around not being able to hit the NA/EU servers by using proxies.

  Recker

Novice Member

Joined: 1/21/06
Posts: 169

4/27/12 9:18:14 AM#29
Originally posted by Barsoom

So....I think i have found a simple work around for this.....seems the problem is an IP restriction, and there are ways to mask your IP....

Thank god for ipv4           antiquated tech allowing even the masses access to things they have no clue how to use

  Recker

Novice Member

Joined: 1/21/06
Posts: 169

4/27/12 9:20:53 AM#30
Originally posted by Mellkor

 


Originally posted by brody71
it's IP blocked in certain regions.  nothing charlie can do. 


 

He never once said it was region blocked, He said there was no support

 


Originally posted by arieste
Originally posted by Barsoom

 

 

Here is the conversation log:

 

(11:49:17 PM GMT) Welcome to Funcom Live Support.

Our goal is to serve you as quickly as possible.

 

While you are waiting for a Customer Support Representative provide us with the following information:

*Account name

*Describe the issue you are experiencing

 

 

(12:16:56 AM GMT) Me: I am currently stationed in South Korea

(12:21:03 AM GMT) Charlie: Unfortunately, we are unable to offer support for player's in Korea.

(12:29:26 AM GMT) Charlie: Is there anything else I can assist you with at this time?
 
 
 
What i find funny is the customer service guy keeps asking "if there anything else i can help you with?" after telling the guy that he can't help him because he's in Korea.  I would have totally asked him "well, what CAN you help me with given that I'm in Korea and you just told me you don't support people in Korea?"  
 
Obviously the CS guy can't do anything about IP block, but stupidly reading his script doesn't help his case.


 

Its standard customer service training to ask if you customer requires more help before ending communication...


I am a team leader in a customer service department i and help create every tech manual and customer service setting we have and yes that last thing you should ask a customer when ending a call is if there is anything else you can do for them.

When listening to call its a keypoint that we score one so atleast the guy is doing he job even if the answer you get arent the ones your looking for.

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