Originally posted by koyahijiri

 

Between last year (nov) and now, the people handling account verification went from asking me for my 3 pieces of account ID and walking me through the process for updating my account with my new CC so I could pay a charge back (which I sent in) to saying ~nope~ cant have your account back cause its "banned" due to a chargeback (had my cc stolen when I moved and it rolled back a month payment).

 

They even denied asking me for the account info/walking me through the proccess of getting my account activated and asked me to proved the ticket number that showed them doing this. --which was deleted from my ticket history along with the multiple posts back and forth with the previous AV rep-- 

 

Over the last month they just continue to delete my tickets when I ask for more info, the guy even at one point started coming up with different reasons, at one point trying to say I have two charge backs with different dates, and when I asked how that was even possible since they were two weeks apart he deleted the ticket again.

 

Account was max'd (almost 2 years old) and one of the bigger $$ types.

 

 

Dont trust this company.

Not even surprised at all.  Darkfall was an amazing game, but Adventurine is horriffic.  They don't care about their community and all they do is lie.  Really bad company...

im sorry but as you only have 2 forum posts, and this is kinda a big deal.. id have to ask for actual proof or sources for this claim. 

i dont play DFo nor care about the company per say but if their staff are actually "stealing" player accounts or refusing to assist and recovering them.. thats kinda getting near legal action  along the lines of fraud and other such over used legal terms. 

so if this kinda thing is actually true, id say do your best to get a bunch of sources or hard core proof and post it. so people thinking of trying the game have an idea of what to be wary of.

Honestly, this sounds like you were fooled by a fake site or phishing scam, and someone convincingly lead you through several steps to steal your identity.

Originally posted by Ichmen

im sorry but as you only have 2 forum posts, and this is kinda a big deal.. id have to ask for actual proof or sources for this claim. 

i dont play DFo nor care about the company per say but if their staff are actually "stealing" player accounts or refusing to assist and recovering them.. thats kinda getting near legal action  along the lines of fraud and other such over used legal terms. 

so if this kinda thing is actually true, id say do your best to get a bunch of sources or hard core proof and post it. so people thinking of trying the game have an idea of what to be wary of.

The proof is in the front of your face. This game is dead and has no competition which would care about damaging its image. It is more then possible that the story is true. I doubt AV devs had anything to do with it tho. It is quite likely a guy working for customer support decided to make some money on a side and tries to cover his tracks.

Originally posted by Ichmen

im sorry but as you only have 2 forum posts, and this is kinda a big deal.. id have to ask for actual proof or sources for this claim. 

i dont play DFo nor care about the company per say but if their staff are actually "stealing" player accounts or refusing to assist and recovering them.. thats kinda getting near legal action  along the lines of fraud and other such over used legal terms. 

so if this kinda thing is actually true, id say do your best to get a bunch of sources or hard core proof and post it. so people thinking of trying the game have an idea of what to be wary of.

I came here (and to a few other sites) to post this so people would be aware of the shady stuff Aventurine is pulling, since they (av) police their site pretty harshly and if you say anything at all bad about DF/AV they delete the post.

I started taking snipit shots after they asked me for the ticket number (which is their support system, and you would never write it down because its not even listed except for a tiny place on the ticket, you just assume since your "talking" to them there is some type of record) and will post those after I here back from Visa. I reported them for fraud/theft and filled for the entire 2 years in charges back , since they fall under a "phishing/fraud" gaming site.

Either way, I will diffently post all screenshots.

Doesn't surprise me at all.

A year or two back my credit card was charged 8x more then the stated subscription price. Assuming it just a mistake on Aventurines part, I contacted support and awaited a response. 13 hours later I receive a response claiming I must be mistaken as their records show I was charged the correct amount.

After a few messages back and forth and a few screenshots forwarded of my CC records, which included in big bold letters the word AVENTURINE, the CSR concluded they did indeed charge me the incorrect amount but was unable to do anything about it, to add insult to injury the individual ended this statement with "lol", and proceeded to delete the support tickets.

Luckily I was recording the conversation with the CSR and took a number of screenshots. I uploaded these to an image host, forwarded Aventurines support team the links and threatened legal action.

48 hours later the money was back in my account without any further communication on their behalf.

Bunch of amateurs trying to run a company, be aware.

Thank you for the warning.

I had a friend suffer a similar fate in their hands as well.

Originally posted by koyahijiri

Originally posted by Ichmen

im sorry but as you only have 2 forum posts, and this is kinda a big deal.. id have to ask for actual proof or sources for this claim. 

i dont play DFo nor care about the company per say but if their staff are actually "stealing" player accounts or refusing to assist and recovering them.. thats kinda getting near legal action  along the lines of fraud and other such over used legal terms. 

so if this kinda thing is actually true, id say do your best to get a bunch of sources or hard core proof and post it. so people thinking of trying the game have an idea of what to be wary of.

I came here (and to a few other sites) to post this so people would be aware of the shady stuff Aventurine is pulling, since they (av) police their site pretty harshly and if you say anything at all bad about DF/AV they delete the post.

I started taking snipit shots after they asked me for the ticket number (which is their support system, and you would never write it down because its not even listed except for a tiny place on the ticket, you just assume since your "talking" to them there is some type of record) and will post those after I here back from Visa. I reported them for fraud/theft and filled for the entire 2 years in charges back , since they fall under a "phishing/fraud" gaming site.

Either way, I will diffently post all screenshots.

 

 

Seriously?  You posted an inflammatory thread on the DF forums claiming that their staff is stealing and selling old accounts, and they deleted your thread?  I, for one, am shocked.

I'll be very interested to see these screenshots.

Glad i never tried any of their games id be pissed...but id definately say even tho i have no hate or liking for this specific company...im laughing at how this company is even still running...spread it and wipe them off the face of the earth! an insult to gaming companies when theyre so obvious about it rather than using more subtle ways such as over hyping or over priced subs and or cash shops over pricing or being a necessity. But ok no seriously, they shouldnt get away with that kinda stuff.

Yep the company Aventurine hired to be there support team are complete idiots. Here's something that you may find interesting, where they screwed over half a guild on the 4x weekend.

http://forums.undeadlords.net/index.php?showtopic=15936

There was a couple other documented cases but I lost the links to them. Anything showing the support teams incompetence gets removed off the forums instantly.

I was thinking about trying this game, thx for the heads up, I will give it a miss.

Originally posted by Mackeh

I was thinking about trying this game, thx for the heads up, I will give it a miss.

If you dont play a game for just reading a post here you will NEVER play any game..

Darkfall costumer support is harsh yes.. they have a HUGE list of things that would get you banned and op situation has one of them.

breaking one of their rules and ur gone..

i would like to add more to this post but considering the topic title op gave his topic * AV selling/taking acounts*  i dont feel like wasting my time as it just seems like it is just someone hating.

I have had quite some trouble myself with darkfall (my own fault) and with the help of costumer support they were resolved and  one time got unbanned.

Originally posted by Devokan

Originally posted by Mackeh

I was thinking about trying this game, thx for the heads up, I will give it a miss.

 

If you dont play a game for just reading a post here you will NEVER play any game..

 

Darkfall costumer support is harsh yes.. they have a HUGE list of things that would get you banned and op situation has one of them.

breaking one of their rules and ur gone..

i would like to add more to this post but considering the topic title op gave his topic * AV selling/taking acounts*  i dont feel like wasting my time as it just seems like it is just someone hating.

 

I have had quite some trouble myself with darkfall (my own fault) and with the help of costumer support they were resolved and  one time got unbanned.

 

Hating? no1 is saying the game itself sucks bro, its the staff and im seeing legit evidence from the recent posts link at how sloppy the GM's are...it has nothing to do with whether the game is good or bad. and i for one believe the OP...most games have at least a moderate support team and in no way is it the support that is normally the turn off its usually the game itself.

I have 2 maxed accounts 1 on EU and 1 on NA. The only advice I can give you is DONT GET BANNED.

Dont chargeback, dont put mobs inside houses etc etc.. Just play how its supposed to be played and use common sense.

call me a noob on terminology but whats a chargeback?

Originally posted by Odinthedark1

call me a noob on terminology but whats a chargeback?

Paying a subsciption and then asking your bank to get it back.

Its what idiots do and then cry about getting banned.

Call me crazy but if you are an employee, why not just make max level accounts.

Also, I was going to make a huge rant about people with these crazy conspiracy theories, but I'm just too lazy.

Proof or gtfo. 

So your account got banned to credit card issues, ok fair enuf. that sucks, my friend had same issue. I don't think AV's support are very good.

BUT

"AV employee selling/taking old accounts"

most misleading title ever, that is totally not what happened here at all. are you really that deluded?

Originally posted by Plutonicwoes

Call me crazy but if you are an employee, why not just make max level accounts.

Also, I was going to make a huge rant about people with these crazy conspiracy theories, but I'm just too lazy.

Proof or gtfo. 

Well the support team is a seperate company, I forget what the company is called but they are based out of Quebec. I doubt they have access to making maxed accounts, but yeah posting some proof would be nice to see.