,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

ive had the same experience with support in Vangaurd.

With the widespread SoE hate on these forums, you're going to get roasted with flames for this.  However, I played EQ2 for many years and had a great experience with SoE myself....for a while....so I understand what you're saying.

I also have had good things happen with the SOE support, at least try.  Unlike BW or som others.

It's easy to provide CS support to only 200 people?

One experience is not a big enough sample size to start screaming from the mountain tops that SoE if the best customer support ever seen in any game ever.

SOE Deffinitely had the best CS i have ever recieved from any MMO and I have played too many to count. They replaced 300plat from my account when it got hacked in less than 12 hours. That's same day service for me putting in the ticket and having them research and resolve my issue. No company has come close to that kind of service. Bravo SOE.

Originally posted by Vidir

,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

 

Well they only have 2 serverrs, one a US based one the other EU based. A free transfer yea right, unless you paid them 25 bucks thats the going rate, and then only certain things transfer.

I have to also ask when did this happen CS is off today for The Easter Holiday.

I hate SOE, they ruined... EQ,SWG and Planetside, the rest of their games have been rushed shallow messes. However their CS has always been great, they sorted all my issues within 24 hours and most the time within an hour or two. 

Bioware has the worst CS, they didn't fix a single issue I had with SWTOR. I forgot a secret question answer (they make you have 3) and because I made the account with a name like sfdlhfd they wouldn't give me access lol. On the phone to them I asked them to just reset it, my name is in my email address that I made the account with. They were so dumb...

Originally posted by Vidir

,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

 

Agreed.

Out of all the MMORPGs I've played, SOE has had the very best customer service by a long shot.

Originally posted by Vidir

,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

 

Pretty easy to provide good customer service when your game only has about twenty customers left.

I loathe SOE and how they run their business but, regarding customer service in general and Vanguard's in particular, I have to agree. Top notch work from their CSRs and GMs.

Trion's cs deserveses mentioning as also being very good.

Timely CS I've had:

SOE Games - EQ/EQ2/MxO/VG (12-24hrs)

WoW (24-48 hrs)

SWTOR (12-60 hrs)

RIFT (12-24 hrs)

How helpful is probably subjective, but SOE CS are very knowledgeable it seems

SWTOR were the least helpful/knowledgeable but I would put some of that down to age of the game. My experience of WoW CS staff is they were generally dumb as rocks (with only 1 or 2 exceptions) but with some explaining they seemed to get my points.

Worst customer service , pick any made-to-be-F2P game it's practically non-existent cs in those.

Originally posted by Tardcore

Originally posted by Vidir

,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

 

Pretty easy to provide good customer service when your game only has about twenty customers left.

^This.

Its easy to provide decent support when you dont have any popular games. 

Recently, I have had a very good experience with NCSoft / GuildWars customer support. I had none of my details except the GW product code and they were able to get me back into the game within a couple of hours of me sending them an email. HOWEVER, Guild Wars is not exactly heavily populated at the moment, so they should be able to. The true test will be once GW2 releases. If they can keep that standard up then they are golden :)

Originally posted by erictlewis

Originally posted by Vidir

,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

 

Well they only have 2 serverrs, one a US based one the other EU based. A free transfer yea right, unless you paid them 25 bucks thats the going rate, and then only certain things transfer.

I have to also ask when did this happen CS is off today for The Easter Holiday.

 

 This happent today. I did have same quality of suport when playing EQ2,so this high focus on customers suports seem very important to soe. No other game seller comes close to them,next in line is turbine but it takes several days before you get a responce from them. In most games you get some automatic responce wich only tells you they resived your petition.

Soe does by far have the best customer suport acording to my expirience.

Originally posted by Tardcore

Originally posted by Vidir

,Soe has amazing customer support,it is unbelevable,game that is allmost dead and 10 minutes after I ask for server transfare I get in game tell from gm asking me to pick up things that I wish to take with me from my house to the new server, and as soon as I told him I picked up the things I wish to have he started character transfare, great work soe.

This is Vanguard. I have allways had very fast responce from soe's support in both games I have played both Vanguard and EQ2,fantastic customer support better than any other game developer sooner or later, never hesitate buying SoE games.

 

Pretty easy to provide good customer service when your game only has about twenty customers left.

Also customer support has nothing to do with a game, technically.  So it doesnt matter how awesome the CS is, if the game is bad i wont hesitate running away from it without buying.

Not saying VG is bad, just saying that applies to any game that i consider bad. Customer support dont play any part in my desicion to buy the game i want or to not to reject what i dislike because CS is nice

I have also had nothing but good luck with SOE's customer service.

The VG customer Support is excellent and you can even sometimes get help with an in game GM in under 30 min (usually straight away) even before you need to go to the customer service site and sometimese even before getting a ticket.

100% agree in EQ i have allways had great support.

Once when i had a problem geting one of my spells to show up on my book i sent a ticket and within 1 hour a gm came to my party but by accident he managed to train our party and wipe it so he not only gave us all 100% rezzes he gave us all some food and 3 bottles of 100% exp potions.

I've (thankfully) never had to deal with their customer service. I'd always heard it was pretty hellish though. Was kind of waiting for a /sarcasm there.