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General Gaming  » The terrible service from Gamefly to former D2D customers.

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30 posts found
  kitarad

Hard Core Member

Joined: 12/17/10
Posts: 1173

2/11/12 2:45:50 PM#21

I think I bought DC online from them nothing else.

  User Deleted
2/11/12 4:05:00 PM#22

Same situation here, bought several games through D2D that Gamefly isn't offering. 

Also, I really don't like the layout/functionality of the Gamefly website. Their screenshot utility is pretty bad, I haven't bothered downloading their client.

I think I'll stick with Steam.

 

  Skooma2

Advanced Member

Joined: 3/05/08
Posts: 680

2/11/12 4:08:13 PM#23

I bought a add-on to Tropico 4 from them.  It's been 3 weeks and they still can't figure out why it won't download.

Hedonismbot: Your latest performance was as delectable as dipping my bottom over and over into a bath of the silkiest oils and creams.

  Fyendiar

Novice Member

Joined: 4/27/08
Posts: 246

 
OP  2/23/12 9:20:42 AM#24

It's been a month since the D2D->Gamefly transfer, so a small update on how it's gone for me so far.

These games I bought at Direct2Drive and got transfered to the Purchase History of Gamefly's website (if any games did not make that part of the transfer it's games I forgot about) and only those underlined and bold are now available for download:

Fable 3
The Witcher 2
Two Worlds 2

Alpha Protocol
Back to the Future Ep1: It's About Time
Back to the Future Ep2: Get Tannen!
Back to the Future Ep3: Citizen Brown
Back to the Future Ep4 - Double Visions
Back to the Future Ep5 - Outatime
Neverwinter Nights 2
Neverwinter Nights 2 - Mysteries of Westgate
Neverwinter Nights 2 - Mask of the Betrayer
Neverwinter Nights 2 - Storm of Zehir
Star Wars: Knights of the Old Republic
Anno 1404 Gold
The Sims Medieval Limited Edition
Rift Digital Collector's Edition
DC Universe Online
Monkey Island 2 Special Edition
Monkey Island: Ch1 - Launch of the Screaming Narwhal
Monkey Island: Ch2 - The Siege of Spinner Cay
Monkey Island: Ch3 - Lair of the Leviathan
Monkey Island: Ch4 - Execution of Guybrush Threepwood
Monkey Island: Ch5 - Rise of the Pirate God
The Settlers 7: Patchs to a Kingdom
Stalker: Shadow of Chernobyl
Grand Theft Auto IV
Dirt 2
Overlord
Overlord 2
Star Trek Online Digital Deluxe Edition
Prototype
Majesty 2: The Fantasy Kingdom Sim
Dragon Age: Origins Digital Deluxe
Mass Effect
Bioshock

So 36 games/expansions show up in the purchase history and only 4 can be downloaded through their client. Luckily some of them I can download elsewhere, but this is terrible customer service.

Mind you, this is a month after the transfer. A freakin' month! How long do I have to wait still? I doubt they will make it before the end of april at this rate...

I hope many others are having better luck than me.

“In individuals, insanity is rare; but in groups, parties, nations, and epochs it is the rule.”
- Friedrich Nietzsche

  Classicstar

Advanced Member

Joined: 12/02/04
Posts: 2501

2/23/12 11:40:04 AM#25


Originally posted by grunty


Originally posted by Fyendiar


Originally posted by grunty

Customer Service reps can only do what they are told they can do by the management. Direct you anger towards the decision makers like Sean Spector and the stockholders (if any) and not the individuals who are your first contact with the company. You should be trying to get those people on your side so they can represent you to the rule makers.


I don't blame Joe behind desk number 27, I blame the company. I used the email adres given by the mail that got me so angry and forgive me if I am wrong, but the customer service reps are the wall around those in control. A wall made to catch and react to the complaints. If you can't go to customer service with your complaints then there is no customer service worth mentioning.


I'm not saying you're wrong. Fortunately the only thing I bought from them was basically a license key to an MMO. I can get that software anytime elsewhere.
This scenario of Direct 2 Drive being bought by someone else is exactly why I didn't do other business with them. I prefer having a disc sitting on my shelf for the next ten years instead of relying on the availability of some third party floating in the Cloud.

My thoughts exactly ive only disk on myselfs that have actually still code on it and dont need to be registered anymore on steam or origin i can play them for eternity or install uninstall whenever i want.

Cloud you pay but never get code noway i gonne do this it prolly result in not being able to buy games anymore but what i pay for is mine on a disk on my shelf period.

Got 87 games boxes all on my shelf 3 games on steam skyrim-trine 1&2(got box but code is not on disk i think had to dl it through steam) i realy hope vavle dont go broke and lose those games hehe.

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  Fyendiar

Novice Member

Joined: 4/27/08
Posts: 246

 
OP  3/19/12 10:54:15 PM#26

Time goes by and by...and by...and still near no progress. Well they did finally add one game, so now I have access to 5 out of 36. Too bad it is a game I already could download through Origin so in my case no progress.

Decided to send another email asking how long it's gonna take and they gave me the same "may take several weeks" BS they have given us for months now and a 20 pound voucher I can't use because with each purchase you need to enter your credit card info before getting to the page to use the voucher and as most dutch people I do not own one and never will.

I am so sick and tired of the way they are "handling" this.

Has anyone seen some real progress from Gamefly yet?

“In individuals, insanity is rare; but in groups, parties, nations, and epochs it is the rule.”
- Friedrich Nietzsche

  BarelyEinstein

Advanced Member

Joined: 11/12/07
Posts: 146

Bring back Auto Assault, damnit.

3/19/12 11:17:45 PM#27

I can officially recommend GamersGate, they've always done right by me. And with the ign 15% discount and really good weekly deals, they're pretty damn good. They do kinda repeat deal though, I will say that.

[mod edit]

  Fyendiar

Novice Member

Joined: 4/27/08
Posts: 246

 
OP  3/19/12 11:50:28 PM#28

I do think it's against the rules, but since I am no mod; don't take my word for it. :)

I do use Gamersgate for most of my purchases and I agree they are doing a great job so far. I hope that will stay that way.  They have a lot of good offers and when you keep checking them you can find some very nice ones every now and then. Atm I am only using Origin apart from Gamersgate and those moments are rare.

The chance I will ever buy anything from Gamefly, even when they finally give access to all my games, is slim to none.

“In individuals, insanity is rare; but in groups, parties, nations, and epochs it is the rule.”
- Friedrich Nietzsche

  Laughing-man

Elite Member

Joined: 4/23/09
Posts: 3347

I thought what I'd do is I'd pretend I was one of those Deaf-mutes.

3/19/12 11:52:16 PM#29
Originally posted by Fyendiar
Serieusly? It may take months to do what you should have done before closing down Direct2drive.com? The first comment that it would take weeks was already unacceptable. There is a saying in the Netherlands which translated is this: “Do not throw away your old shoes before you have new ones!” Yet that is exactly what you did! I’m sorry, but giving me a coupon to get a discount while you just removed almost all credibility as a company is insulting! How can I have trust in a company that gives such terrible service? I loved Direct2Drive, but I doubt I will ever spend a cent at Gamefly because of this disaster.
 
You should be ashamed of yourselves!
 
- A customer that is tired of seeing a full list of prior purchases on the website and only two of those in the client.
 

I agree with your sentiments, and sympathize with you.

I hope people protest by not paying or buying anything from them.  Horrible business pratice that.

  Aori

Novice Member

Joined: 1/28/06
Posts: 1745

3/20/12 12:07:35 AM#30

TBH i stopped buying from D2D, their customer service dropped drastically 2-3 years ago. I popped onto Gamefly, was given discount codes for being loyal and dealing with nonsense but the codes don't work on new games or anything above bargain bin for that matter.

Oh well, i have about 20+ games i got with D2D, gamefly supports i think half of them.

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