Basically the same thing happened to me more or less. I created my trial 2 days before the extended trial was put in affect. I didn't really know that as they made it extremely confusing on their site. I had thought I was getting the new extended trial as they were already advertising it. So I of course used my master account and added Aion to it. Low and behold I got slapped with a little 10 day trial. Ok, I wait for Monday when it goes extended. Nope, no extended. I contact them and am told "previous free trials don't count". I ask why and they tell me that's just how it is basically. It's completely absurd not to upgrade active trials to extended trials, it was just 2 days back! If they'd of not confused the crap out of everyone with their horrible advertisement it would've been fine and I would've waited. Then they tell me to create a new account for the extended trial?!?! So 1 my account name is already taken and 2 my character name is already take due to my previous trial and linking to my master account.

Short story.. this whole free trial nonsense has been nothing but a horrible experience and don't know if I'll even consider coming over for the F2P. After all the environmental graphics were god awful so that's a big enough turn off there... and this on to it and good bye.

Originally posted by _Kyle_

Basically the same thing happened to me more or less. I created my trial 2 days before the extended trial was put in affect. I didn't really know that as they made it extremely confusing on their site. I had thought I was getting the new extended trial as they were already advertising it. So I of course used my master account and added Aion to it. Low and behold I got slapped with a little 10 day trial. Ok, I wait for Monday when it goes extended. Nope, no extended. I contact them and am told "previous free trials don't count". I ask why and they tell me that's just how it is basically. It's completely absurd not to upgrade active trials to extended trials, it was just 2 days back! If they'd of not confused the crap out of everyone with their horrible advertisement it would've been fine and I would've waited. Then they tell me to create a new account for the extended trial?!?! So 1 my account name is already taken and 2 my character name is already take due to my previous trial and linking to my master account.

Short story.. this whole free trial nonsense has been nothing but a horrible experience and don't know if I'll even consider coming over for the F2P. After all the environmental graphics were god awful so that's a big enough turn off there... and this on to it and good bye.

Rallying The Troops was announced in the 21st to begin on the 27th, and was plastered on the NCSoft website and numerous MMO news sites. That you didn't wait for two more days to start the unlimited trial and instead chose the 10 day trial is the consequence of your choice and inability to properly research before you sign up.

Originally posted by Omali

Originally posted by _Kyle_

Basically the same thing happened to me more or less. I created my trial 2 days before the extended trial was put in affect. I didn't really know that as they made it extremely confusing on their site. I had thought I was getting the new extended trial as they were already advertising it. So I of course used my master account and added Aion to it. Low and behold I got slapped with a little 10 day trial. Ok, I wait for Monday when it goes extended. Nope, no extended. I contact them and am told "previous free trials don't count". I ask why and they tell me that's just how it is basically. It's completely absurd not to upgrade active trials to extended trials, it was just 2 days back! If they'd of not confused the crap out of everyone with their horrible advertisement it would've been fine and I would've waited. Then they tell me to create a new account for the extended trial?!?! So 1 my account name is already taken and 2 my character name is already take due to my previous trial and linking to my master account.

Short story.. this whole free trial nonsense has been nothing but a horrible experience and don't know if I'll even consider coming over for the F2P. After all the environmental graphics were god awful so that's a big enough turn off there... and this on to it and good bye.

Rallying The Troops was announced in the 21st to begin on the 27th, and was plastered on the NCSoft website and numerous MMO news sites. That you didn't wait for two more days to start the unlimited trial and instead chose the 10 day trial is the consequence of your choice and inability to properly research before you sign up.

Their poor advertisement isn't my problem. Why the hell would you hype the trial before it is even released when you've a system in place that already provides trials and they are non-transferrable to the new trial system? They've caused a confusing mess and I'm no where near the only one plagued with that confusion. Their forums are littered with people that experienced the same freaken issue. It was a piss poor way to go about the extended trial system, period. They shouldn't have said a stinking word until it was actually released to avoid the confusion. Otherwise they should've disabled creation of standard 10-day trials when they made the announcement. 2 very simple solutions and they chose to do neither and cause issues like what I and the OP has experienced.