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I just had all my accounts banned and I was ip banned and they never even told me why. Called thier billing number and all they said was submit a ticket. You'd think for someone who spent thousands in bullshit buying cash in thier game you could get a live person to explain to you what is going on, but no and worse they haven't even responded to my ticket. I never had an issue until now, but damn they got to have the shittiest support system in an MMO for making so much money that I have ever seen. Sad really. Screwed out of thousands just like that and no explination. |
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2/27/12 7:02:33 PM#2
A few years ago I remember complaining a bit with legitiment and well thought out complaints. and got 2K linden for it. ______ Customer service returns EVERYWHERE is based on you being clear, and you yourself realizing that the person you're talking still likes to help people(instinctive human thing) even if they hate the company. Practice doesn't make perfect, practice makes permanent. If monsters ate people, it'd be in the news. |
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I figure I'd update this post with the results. Took me 6 months of letter writing and all, but one account which belonged to my wife was restored. Someone accessed hers without her knowledge and they yet to fix it for her. She hasn't been as persistent as I was writing them, but end result was because of having had to jump threw so many hoops with LL sorta was put off on investing anything any further into the game.
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